FWM Laboratories review: unauthorized charges and fraud 647

I wish I had, had this website before I was stupid and ordered there free Acai berry crap. I agree with the one lady that said it was as effective as an M&M. I have called my bank filed a dispute and closed the account, so no more could be taken out. These people lie on their website. I say we hunt them down and force all the fake pills down their throat.
slk_62@hotmail.com
I am like all the rest, not ever again will I trust an internet purchase. Hell, I have even quit using E-vay and paypal.

I, too, have been scammed by this company. Was told I would receive an e-mail confirmation of refund, but yet nothing.

GOTCHA! I have been a victim of this scam. FWM Labortatories is only interested in charging your credit card and not providing a quality product. Stay away from ALL companies that offer a "free" product where you only pay for shipping & handling.

When I called this company, I was put on hold for 45 minutes and finally hung up. Imagine my surprise when my credit card company called them and immediately got through to a live person. Obviously, this was a call center in India. The Customer Service Rep agreed to cancel my "membership" and stop billing my credit card and issue a credit. Yeah right! I still canceled my credit card.

PS: My credit card company told me they have received dozens of complaints about this company.

I too purchased the free product and it did not look like the one in the add. I cancelled in the given amount of time and received a call from my credit card company saying that someone was trying to charge 87. 13 to my account and asked if I had authorized that charge. I had not. I called FWM Labs and received a cancellation number and was told that the charges could not be removed since I had ordered the sample. All together I have called them 4 times and finally received a email confirmation that my refund request has been received, ha, 13 days after I cancelled the first time. Hopefully this time I will indeed receive a refund. Will keep you posted.

All of the above has happended to me as well. Very frustrating that they put such fine print on this with no notice of cancellation options in shipping the goods, no sales calls asking if we are happy with the product and would like more. Service was very rude when I finally got through. They said they are cancalling my account and put in a request for a refund, but I am not holding any hope - I most likely have a battle on my hands in the near future.
- A. Stein

I ordered the free trial also, they charged my account $3.98 for each on 1/23/09, didn't recieve the products until after the begining of February. Saw 2 charges of $87.83 on my account today 2/9/09, called immediately the number by the chages on my bank statement. Talked to an Andrea, who asked if I wanted to cancel my account. To which I replied yes and I want the $175.66 credited back to my account. She said it was past the 14 day trial period and gave me a cancelation confirmation number for each and told me to wait for an email about the credit... Still waiting... Called my bank immediately and had to cancle my card. Not sure how to get the money back or what to do now... NEVER AGAIN!

I ordered this product on a whim and got charged from the begining shipping charges twice. I called when I saw that duplicate charge and cancelled the account. Of course they have no record of that call and charged me 87.85 two different times since then. what a scam... they say they will contact me by e-mail... should I hold my breath

I cancelled order within cancellation period and contacted number on credit card 3 times to cancel order and they are still billing my credit card. I would like a refund of $87.13. I paid the initial payment of $87.13, but cancelled for future orders. My credit card statement came for January and they charged me again. Please note I never received a bottle since the initial trial order. I want them to CANCEL this order and to stop charging my credit card.

I had the exact experience. Fortunately, I found this no. [protected]) online. After two attempts, I got through the line and asked the representative to cancel my order. I received my refund after a couple a days.

I'm so upset about this. Here is a link to file a complaint. I hope we can do something to these jerks!
https://complaint.ic3.gov/ctf.aspx
www.lookstoogoodtobetrue.com.
It is embarrassing to have been found so gullible but maybe if we all complain we will be able to stop them from ripping off others.

i have been on the phones for 2 hours HOLDING for a supervisor. I have 9 of their lines tied up waiting for a supervisor. This is the WORST company, I have ever dealt with.

DO NOT ORDER ANYTHING FROM THIS COMPANY!

There is NO, I mean NO trial period for this product, and when you do recieve the Acai Berry product it's to late to cancel. I was then charged the $87.13 and even after canceling the account, (it took many calls sometimes up to 20 minutes to get a responds and no email confirmations to what they agreed to). I called my credit card company after the first charge, disputed the charge and canceled my credit card. Guess what? I recieved another shipment! I read the fine line, but they didn't say it would take four weeks to ship the product! I have contacted the BBB and made a complaint. What has this taught me...not to ever order anything on-line. Their definition of TRIAL period: you DON'T get to try it!

Ok here is my story, in December I ordered the free trial of the Acaiberry product and only paid the $5.95 shipping and handling, that was all I was asked to pay (because well, it's a free trial product, duh). I got my bank statement for January and they had charged $87.13 to my account without my knowledge because supposedly I signed up for a membership when I ordered the free trial product, that makes no sense to me, the purpose of the free trial product was to test out the product and see if I liked it, that makes sense, right?

So anyway, I called the Acaiberry company/FWM laboratories [protected]) to tell them I did not not want to receive the product any more, so they canceled my membership which I was unaware of having, and did not agree to sign up for and told me they would refund me for the that charge of $87.13, I also sent back the free bottle I received and never received any product from them again. It is now the middle of February and I still haven't received my money back for that product they charged me for that I did not receive.

When they charged me the $87.13 it caused my bank account to go negative because I was unaware that they would be charging me monthly and I was not prepared for it and if I had known they were going to do that I would have never even tried the free trial.

I also ordered the free trial of the herbal pills that came with it from another company all I paid was the $3.95 shipping and handling that was asked, they granted me my refund of $99.86 that was charged to my bank account the same way Acaiberry charged me, but how come the Acaiberry company won't refund my money? I have called the FMW laboratories several times and they said the refund was given back to me on the 29th of January and that it is my bank that is holding on to the refund, it is now February 11th and my bank has NEVER taken this long to process a refund. I also asked the FWM laboratories the last time I called about this (which was less than an hour ago) if they could send me a hard copy letter stating that they have processed my refund on their part but this is what I was told by the FMW/Acaiberry representative named Alex "It is not in my interest to so, I can not do that for you, but I assure your refunded has been processed on our part."

So, from what I am hearing, I'm getting a told a big fat lie by this company and I'm really pissed. If they issued the refund then they should have no problem sending me a letter stating they did so, and proving to me that they did give me my refund.

If anyone else is having this problem or any trouble related this this company

please email me at: tabitha018@yahoo.com

I am pretty positive that I am not the only person who is going through this with this company.

I would really like to talk and I need to find out how to go about this situation, because I'm about ready to file a lawsuit on this company. Also, I can never find anyone in that company that speaks good English, it's very frustrating, no offense to people with poor English language, but as far as this company goes, it seems like they do it on purpose so they can turn my words around on me. They are keeping my money illegally, and I want my money back now, they don't deserve to keep my money and I'm am NOT going to pay for anything I didn't receive.

A friend told me about this company that poeple who orderes from this company got charged double and complained about this company. i have ordered the origianl one and they charges me 3.95. It said on the web site it's a month free trial and only pay the tax. wihtin 7 days i got the product. This has really opened up my eyes. I will do my research before I order anything from now on.

If nothing else, WE NEED TO PUT THIS COMPANY OUT OF BUSINESS! I filed complaints with the BBB and the Florida Attorney General. BBB is still checking it out, but the attorney general's office recommended contacting the Florida Department of Agriculture and Consumer Service, Division of Consumer Services, 2005 Apalachee Parkway, Talahassee 32399. Web sit is www.800helpfla.com. They also suggested contacting the Internet Crime Complaint Center at 800/251-7581 or www.ic3.gov. In addition, they provided this Web site, www.ftc/bep/edu/pubs/consumer/credit/cre28.shtm (Federal Trade Commission "Billed For Merchandise You Never Received?" And more . . . Federal Trade Commission at www.ftc.gov and the Broward County Consumer Protection Office at www.broward.org/consumer. My bank is still working on it as well. Liars and cheaters shouldn't be allowed to get away with this kind of activity. LET'S PUT THEM OUT OF BUSINESS!

I'm with you Donna,
I'll pass it on!

I had the same problem. They charged my account less than 14 days after the initial date, BEFORE the trial period was over. Luckily I had used a shop safe feature my bank offers for shopping online. It lets you chose a pre-set limit for a purchase and gives you a one time use credit card number. So when this company tried to charge my account again, the number was declined and my bank called me right away.

When I called the company to complain, all I got was the girl on the phone who kept repeating that it didn't happen and because her computer screen said it didn't happen, there was no possible way it could have. She wouldn't transfer me to anyone or help me in anyway.

I am filing a complaint with the BBB and I encourage you all to do the same.

I am absolutely FURIOUS with these people. I have tried to contact the number that was in the box and no one answered. I have tried to cancel (which is difficult when you can't speak with anyone) this as well. When I checked my bank account this morning there were two pending charges for $87.13 EACH. After speaking with an individual whom I couldn't understand at this FWM Laboratories place, I was put on hold for a supervisor and waited on hold for an hour and twenty minutes. Finally, I had to hang up and I called back. I spoke with a "Carlene Rogers" at this SCAM of a company. I told her I wanted everything cancelled and that I wanted my money refunded immediately. She told me that she had to send an email to the cancellations department. I told her that OBVIOUSLY a human being had to read the email and I wanted to talk to that department immediately. She refused to forward me to anyone. She kept saying that she has forwarded my concerns to the cancellations department. I then asked her where they were located and she stated "Florida". Well, since I live in Florida, I asked her what city and she told me that she is not allowed to give me that information. I told her that if they felt that it was allowed to charge MY check card, then I felt that they should be allowed to tell me where they are located. She REFUSED.

I contacted my bank and I cancelled my check card so that they can no longer charge my checking account. I have filed a complaint to dispute the charges as well.

I have DEFINITELY learned my lesson. I will NO longer fall for this type of scam EVER again.

I viewed the website reseaching the product & thought since the product was free, I would try it. However, after entering my credit card information, I read the fine print & realized it was a scam. I decided against it. I immediately closed the website and did not complete the transaction. I never received an email comfirming the order or even acknowledging I was on the site. Yesterday I received the free bottle in the mail & proceeded to call the company & inquire why I received the product. At that time I was informed my card had been charged $87. The only item I received was the free sample which I am returning to the sender today 2/11. I requested to speak to a supervisor & was put on hold close to an hour. I called from a different phone & the call was answered. I was once again placed on hold to speak to a supervisor. I attempted to get someone to answer the phone for the next 3 hours. The recording states the waiting period is between 3 to 5 minutes due to high call volume. I called this morning and spoke with Brian with pretty much the same speak. I have notified my credit card company that I did not authorize this charge. This is definitely a scam.

This company should be terminated! They are unreliable, they lie, the commit fraud. When you do finally get to speak with someone (of wourse not on a toll free number) they can't even speak english!

The reason why you can't get a hold of anyone it's because you are not dealing with a Company. They sound foreign because they are calling from their foreign country. That's why most of them can't be caught.

It is not a Company. Just a group of Scam Artist working together with a bogus address and a bogus product.

The best thing to do is go to ic3.gov and file charges. You can do it on their website. They let all the other Agencies nationwide aware of what's going on. The more people that file, the stronger the case.

Someone did post the ingredient to this bogus product and one of the ingredients said "NOT DIGESTIBLE BY HUMANS."

I am extremely pissed. I fell for this "sample" scam an have been charged $261.39 for 3 shipments (I only received 2 plus the samples). Shame on me for not cancelling within the 14 day window...it was actually 32 days. But reading all of the grievances above I don't think it would have mattered. Timeline: I ordered the sample of each Acai Berry and Life Cleanse on 1/3. Charged $87.13 each on 1/19, 1/29, and 2/4! How can they charge me every 5-10 days? When I called on 2/5/09 I was told no more shipments would arrive and it was a couple days later when I received another bottle in the mail. Calling the 866# again today and demanding to speak to a manager only left me on hold for 10 minutes and then it switched to a voice mail...which I left demanding that someone call me back today. Then I tried calling the 954# posted above and also got a voice mail for "customer service". I am absolutely and thoroughly pissed off! Next step is to call my credit card company to see if they can help.

I too had the same problem. I ordered Acai Berry Detox on 1/27/09, rec'd on 2/6/09 and my acct. was charged $87.13 yesterday. I called and canceled what I found to be a monthly charge, but they would not refund my money nor transfer me to someone else to speak to. I saw no terms and conditions on the site, contrary to what their rep said. I went to my bank, cancelled this payment and filed a report. If you are in this situation, I suggest you cancel your card as well as this company goes by many different names.

I too have been made a fool of by this outfit. I am now trying to call the Consumer Division of my state Attorney General's office to file a complaint. Everytime I call any of the numerous numbers I have for
FWM Laboratories or SFL Nutrition, LLC, I get a different person. One hung up on me. The next time I called the automaton connected and delivered the message that it was not a working number. Never, until today, has anyone assisted me on the live chat at MyTrialSupport.com. Earlier today one FWM agent informed me
that I could not get my money back, which like all of you was taken out of my account long before the trial
period ended. I let him know flatly and firmly that as soon as I got off the phone with him I was contacting the above Consumer Complaints and my lawyer, because this was nothing but fraud. Never one time in the ad did it say anything about how much this would cost, or I would never have ordered it. That's a scam, pure and simple. Together, maybe we could all file a class action lawsuit, or at least contact the BetterBusinessBureau in
Florida.

The addresses I have had for FWM Laboritories are: 3007 Greene Street, Hollywood, FL [protected] and
SFL Nutrition, LLC, 127NW 13th Street Suite 4, Boca Raton, FL [protected]. The latter is also the address for Return Dept. Now, they tell me to return the bottle to:1630 NW 82nd Ave, Miami, FL 33126. These people are all over the place. Wish I had known about this site before I hooked up with them. I am really too tired and too preoccupied with other things to have to put up with crooks and liars like this. I haven't had the time to read to the end, but would somebody please let me know if the authorities are on this yet. Thanks.

for those who purchase this product, think twice before you do. they are crooks! I am going to complain to the Florida County Attorney General, thanks for that info. More people should do this, so that we can get this company booted. This is unfair to cheat us when we trust them with our money. I received the product, returned it unopened and I have never received the refund in 4 months now. Pathetic! Frustrating!

the address that was given to me was:

fwm laboratories inc
3007 greene street
hollywood, fl 33020

woman i spoke to: blaire lima
ID#1029298

I agree with lillian. I also think Oprah and Rachel Ray should be responsible. I just got my credit card statement and was surprised. I have never order them of course.

I to have the same story as shared above. I would like to make a point here. They tell you that you have a 14 day trial and if your not satisified you can cancel. I have a problem when I get charged $88.00 within 5-7 days of getting the product and then 2 weeks later get charged a second $88.00 and the numbers they provide are useless numbers where you can't get someone on the phone. Even tried to e-mail them, got a response and they needed a transaction tracking number. When the second bottle came in e-mailed them the information so that I can return it and I haven't gotten an e-mail back. Just found out by the bank a third $88.00 is due to taken out tomorrow and there is no way to stop it. The point I would like to make is even reading the fine print and understanding that I will be charged after the 14 day trial of 88.00 and that it gets automatically sent out and I will be charged $88.00 at least provide me with a legitimate phone # where I can call and say I would like to cancel. In my opinion by not providing me with a legitimate # to call they nullify what is in the fine print. They know they are misrespresenting the product and company and may be able to fall back on the "fine print" but they also falsely declared you can call that number and cancel at anytime.

this is the address and phone # where i got a cancelation # and a refund # was sent to my e-mail.
also called my bank and they will dispute the charge. when it comes out of pending. changed my card to lock out.
call your credit provider and they can help you alot.

FWM Laboratories
Acai Berry Detox
2040 NE 163rd St., Suite 305
North Miami Beach, FL 33162 phone: [protected] & [protected]

Okay girls,
Yes, it is frustrating that these crooks are taking advantage of us. File charges! With your bank, your credit card Company, ic3.gov who deals with internet crime such as Ours, Federal Trade Commission who sues these butheads for taking advantage of us and they do win! Mostly, the case is stronger when We all file charges and put these buttheads in jail and out of their crooked business!

I fell victim to this scam as well! My checkcard was charged twice for $87.13 each! Before I even received the *free* samples! I was able to reach someone at [protected] and my *membership* was cancelled on 2/4/09. I have yet to receive my refund. I call everyday and was lucky enough to obtain an email address to their cancellation department (for what it's worth...haven't received a response from this either!): fwmcancellations@gmail.com. I email 10+ times a day. I will be filing complaints at every location I can find!

I received more shipments every month and was not aware when I ordered the trial offer that they would automatically send me more every month and debit my account. I wish to discontinue this monthly automatic shipment and billing to my account. I am shipping back all of the unwanted shipments today with a request that they stop shipping to me and billing me.

The trial bottle made me sick. This product is crap.

I didnt order anything from FWM Laboroties and i was charged a fee withdrawn frommy checking account. I had to cancel my ATM card and have a new one re issue. My question is how did this company get a hold of my ATM Card. I have been on hold trying to cancel and mail box is full.

I also have gotten two charges on my credit card account from COMPLETEMASS LABS for 89.31 each. The first of which, I received about 3 months ago and the charge was removed after I called and spoke to a "service representative", who supposedly canceled whatever I had allegedly signed up for. There's just one problem. I never signed up for this product online. I had never heard of it until it arrived in the mail one day, and have no idea how they got a hold of my information and credit card number. The only other person in my household is my husband and he's never heard of this product either. Now I have to call and dispute yet another charge on my credit card for a product I have never heard of. If you see this product advertised anywhere, DO NOT GIVE THEM ANY INFORMATION. I'm not sure how to avoid my situation since I've never been in contact with them before it arrived in my mail, but if you have the choice, please KEEP AWAY and save yourself a huge headache.

I agree 100% about UNAUTHORIZED CHARGES. I decided it was "Free Trial" what was wrong with that? Everything is wrong, I order my supposedly Free Trial on January 2, 2009...much to surprise my account was charged not only the $3.95 shipping charge, a $2.18 surplus handling charge and then the $87.13 for the product. It was a horrifying eye opener as I had not even received any product but yet paid "WHERE IS THE FREE TRIAL". I finally received the items in the mail on January 9, 2009. On January 9th I called [protected] and spoke with a Customer Service Rep by the name of Todd and he confirmed I cancelled my account and stated I would received written notification to my email address stating the same. Well as of today February 15th I now have another $2.18 surplus charged to my account as well as the deduction of $87.18 and now when I call the same number no ones anserws I have tried over 2o attempts for the last six days and have been on hold for up to 35 minutes at a time (yet when you call they say the wait time is three to five minutes). I am looking into futher steps of action. This company needs to be stopped from raping innocent people as I now know this is a full out SCAM. I fell sorry for anyone that falls for it ...please don't be stupid like I was.

I requested an on-line trial of the ACAI BERRY DETOX on 1/14/09 and did not receive the product until 2/6/09. On 2/13/09 I called to cancel because it made me sick to my stomach and was given a confirmation number. I noticed that I was charged $87.13 on 2/15/09 so I contacted [protected], while on hold for 30 minutes I noticed I had also been charged $87.13 on 1/29/09. When the rep finally came on I was told that they would forward my concern to the refund department and she could not give me an ETA on when I would receive my refund. I then requested to speak with a supervisor and was transfered to x 0240 and left a detailed message and requested a call back.

After reading other complaints I wonder if I will ever hear from this company again.

i am jbacerdo they called me i am also working for the ### and fraud company ContactCenter AKA FWMlaboratories. im very, very disappointed for my self! for a tips for other people sign in up to the company if your going to call [protected] just ask for the named of marlon, erick, tinay, mj, van, jude, zheng or the account manager MOPPET. regards you should read first the term and condition before signing up to thge website thank you regards jovilyn bacerdo.

I was charged for what was advertised as a a free product "Acari Berry". I've called the company FWM laboratories to credit my account and they told me my request would go to their refund department for review. I asked to speak to the refund department directly and they were not reachable. I have to wait for an email confirmation. I asked to speak to a supervisor/manager and was told "she" is on the line. I was then put into voice mail which just said "leave a message". The two extensions I was transfed to were 0160 and 001. I sope to an Ogree, James, Orlando and Nancy. Ogree hung-up on me, James and Orland put me into the voice mail and Nancy put me in the queue where no one ever answered. I had filed a dispute with my credit card and am filing a complaint with the BBB in Florida.

i have contacted the better business bureau i might suggest all of you do the same thing i did i ordered and only recived 1 bottle it was about a month after i ordered they have since charged my account 348.52 dollars im very highly Pissed off so i reported them i finally got through to someone in there office at this number [protected]
and i told him i had contacted the BBB and he told me my money would be refunded within a week so im gonna see and they better hope i get my money back

contact the BBB google it i did and i filed a complaint and as for the company sendin the pills i finally got ahold of someone within 5 minutes if that at this number here [protected] and he said they would refund my money of 348.52