FWM Laboratories review: unauthorized charges and fraud 647

I ordered a trial bottle of Life Cleanse for $3.95 and a few days later my account was charged $87.13. I called immediately to cancel any auto ship [conpletely unauthorized] and to request a refund of the charge. My account was credited $40 within a few days, but I am still trying to get the balance of $47.13 refunded. Today, while on hold for 47 minutes, I went online and found to my great dismay that there are pages of people who have the same issue with this company. How can they get away with this?

I went through the order process but thought better of entering my credit care expiration information and did not hit the submit button. I was surprised that I received the free sample anyway with the $3.95 charge on my credit card. A couple weeks later, I received an additional bottle of acai berry that I did not order complete with a charge of $87.13 against my credit card. Called for two days straight with no response from the company. Finally about 10 minutes ago (2/16/2009), someone answered the phone and then put me on hold and left me there. I called back again and reached someone who I couldn't really understand, but with the threat of coming to Florida and dealing with this fraud in their court system, I was given a confirmation number for cancellation of the order. I was also told that somepne from their refund department would be crediting my credit card. I too learned a valuable lesson...nothing is free and a scam is a scam is a scam... This company should be put out of business.

Add me with to rest of the victims. I orderd both Acai and Life Cleanse which means I had the charge debited my acct. 2x. I called FWM Lab. and the CSR basically said to bad so sad. He gave me an email to request for refund. I asked him what kind of business they run there and he hung up on me. FWMcancellations5@gmail.com. Now what kind of laboratory has a gmail account. That alone tells me what kind of company they are. If someone does file a suit or takes this any further please let us know.

The same thing happened to me. When I was able to reach someone about the money billed, I was told that I had agreed to contact them in 15 days, and since I hadn't, I was billed. I did not read or check mark this authorization. I was given a cancellation number that I hope will actually be valid. I was also told that the charges would have to be reviewed by a refund office and I would be notified by email at a later time.
It seems like the tv personalities who are mentioned, like Oprah and Rachel Ray, should be made aware that these companies are using their trusted personas as a lure for these deceptive practices.

next time.. dont order something ur not sure about! damn!

If u had read the terms dawg u wont be having a miserable time on getting ur refund fool!

I'm so glad for others who have put there information regarding this company! I have filed a complaint with BBB, attorney's general's office, which they said they have a open case against this company! Please cancel all credit cards and debit cards linking this company-Ouch!

I will not let this continue. Everyone needs to make a complaint! This business needs to be shut down!

I'm awaiting a refund-It hasn't even been 14 days since I have received my so called sample and they charged my account 88.00 even- DO NOT SIGN UP FOR A FREE TRIAL!

I am so happy I found this, I have been calling fwm repeatdly for days, who just tell me you cancelled too late. No I never, I cancelled well withing the 14 days.
I am so sad over this. They have $174 of my money. I am a widow, 2 children and asked a freind for money for food this month!. I feel so stupid with myself for doing this free trail, I should have known better.
I spoke with a Grace Williams, (if this is her real name) said she was the supervisor, but didnt have the phone number of the refunds dept!, just theis gmail.com email address.
I will continue to try and get my money.
Thanks again for those of you who posted on here, at least I feel not alone.

I had the same problem but before i received the "free" trial i called and canceled they never canceled it and i received the trial then i called again to cancel my account and they said ok they will. They then called me twice while i was in school and i answered and i told them to take me off the call list and to cancel my order they said they did. then they charged my account $87.13 and then a $ 2.18 international fee. So i called again 2 times to get my money refunded and they said they cant do anything

I responded to an add to receive acaiberry supplement. I did not cancel during the first 2 weeks. I have called [protected] and canceled my auto delivery. I was given a cancellation #. Now I will wait to see if it gets canceled. I was told to return unopened containers with the cancellation # on the outside of the package. I will do this and see if I get a refund.

I too ordered Acai Berry & Life Cleanse for shipping charge only. The bill came, I paid, then called & got the berry but not the cleanse. I have called 12 times but it never comes. Don't know who else to call or talk to about getting this. Judy jbubbalou@gmail.com

Ugh! same thing as everyone else. I got the "free" trial bottle on around Feb 9. I hadn't opened it. Feb 19 my card was charged 83.12 + 2.00. I still hadn't opened the bottle. I told them I will send the bottle back and that I want a refund. "They don't do that" the csr said. I am furious! I called my bank and they said once I let the charge go through they will dispute the charge on my behalf. (fingers crossed) I hope that all these complaints will go against them so we can get our money back!

I just got off the phone with the FTC (Federal Trade Commission) to file a complaint against this horrible company. I ordered a 30-day 'free trial' of a supplement, was charged the $3.95 which I had agreed to, then saw a charge of $87.13--I called immediately to find out what this was for--a future shipment that I did not want at that time--I cancelled this while I was on the phone--everything seemed fine--they would refund my money--11 days later only $40 had been refunded to my account--I called again and was told that only $40 had ever been charged to my account in the first place--I did the math on my account and was indeed charged the $87.13 with only $40 refunded--but they would 'look into it'--I waited to see if the difference was refunded, it was not--I called again to be told the same thing--that only $40 has ever been charged--I asked to be transferred to the accounting department or a supervisor--she could not do that--I asked for something in writing--can't do that either! I had it today--called the FTC, filed a complaint, which I hope will lead to a class action suit against this miserable lab--I also called my state's consumer affairs department and am waiting for a form in the mail so that I can file another complaint. Don't do nothing people! It's your money! The FTC agent told me that when they got enough calls to see a pattern, that's when things will start happening. I don't usually do this type of thing, but, like you, I was hoping for a reputable product from a good company--unfortunately, there are still a lot of creeps out there. Please call the FTC: [protected]. Buyer Beware!

This just happened to me also and my credit card company said there are a few people who have called in. My problem is they charged me $87.13 for my trial bottle when it was supposed to be only $3.95.

They should all be locked up!

These people are idiots. I cancelled within the 14 days, and I am out 87 dollars

How to Cancel Acai

1 - Report your credit card stolen
2 - File with the Attorney General
3 - File with the BBB
4 - Send them crap in a box and see how they like it

I received my credit card bill today and saw the $87.13 and called the number indicated on the charge statement [protected]. I spoke with a C/S rep Aleks, and stated my complaint. She said she would process a cancellation (#343104) for "future charges"; however she was not able to cancel the current $87.13 because I did not cancel within the "14 days". I asked to speak with a supervisor and was on HOLD for 25 minutes. At that time I hung-up and called the other # indicated on the charge bill and was told to send an email to FWMcancellation8@gmail.com

I next called my credit card company to dispute the charge and to alert them of the problem only to learn I am not the first victim.

It is a sad state of affairs when you are offered a FREE sample and end up paying $87.13 for nothing. I guess this is the only way this company can make money on trusting individuals, who thought they understand the terms, because the product actually made me sick.

I plan on addressing this issue with the BBB of FL. Lesson learned...I guess you can not trust anything that is advertised as FREE SAMPLE. What a world we live in!

I havIne also been scammed, I wasa on hold for 80 mins and some chinese lady was not tryin to hear me or give me my money back I called my banks fraud dept. and they were aware of FWM and gave me my $179.00 back and I am greatful to have learned a lesson. I dont believe this is a real co. cause the second time I called back a chinese guy answered and new all my biz and said I will get an email about a refund. Yeah one week later no refund email. Go to your bank or cc co. and complain to them I rec'd another bottle today and I am returning to sender I think this stuff is junk and who really knows what we are ingesting Do we really truelly know?

I agree, this company needs to be shut down. I am forced to cancel my card and get a new one because these sneaky, underhanded people are still stealing from me. I too ordered a stupid product from them under the guise that it was a free trial, and was charged sneaky little charges like at first it was 12 cents, then one for $2.61, and eventually a charge of $87.13 for the product that i called and canceled, and was told by the customer service rep that i would not be charged. I have filed a complaint with the Better Business Bureau out of South Florida against these people and would like to tell other customers that have been SCAMMED to do the same. The more people that file complaints with the Better Business Bureau against FWM Laboratories, the better chance we have of stopping these criminals and shut them down.
I urge everyone to file a complaint.

I order the REZVMAX, very stupid on my part and they took the $87.13 out of my acct. Like all of you I tried contacting them, and only after they debited my account did they answer my call.
Well folks, I was furious and decided I would try everything to get my money back. I FINALLY HAD MY ACCOUNT CREDITED YESTERDAY. I will tell you the things that helped me.
1. Contact the legal dept. City of Hollywood, FL and file a complaint. Go to the City of Hollywood, FL website.
2. File a complaint with the BBB - [protected]
3. Complaint to Facebook where the product was advertised.
4. Everytime you talk with this company FWM, and all others you contact refer to this as a scam, which it is!
Email them everyday demanding your money. This is where I went www.lipaphen.com - go to member login at bottom of page, give your email addres and they will email you your id #. AGAIN, CONTACT THEM EVERYDAY.
I hope this helps those of you still waiting for your refund. It's a scam and should be reported to everyone that can help you.
GOOD LUCK !
Connie

My problem is that they refuse to issue me a refund. I had to file a claim through my bank, cancel the card that I used when I ordered the product. I also filed a claim against them with the Better Business Bureau of South Florida, I suggest you do the same. This company is not going to stop until we all file claims against them and shut them down.

these people are crooks ... plain and simple. i am having the same ol' bull ### you guys are going thru. they should be put out of business by someone.

I had the same thing happen to me so my free trial has cost me over $200 now. I am in the process of trying to get a refund and I asked who their CEO or President of the company is but for secruity reason they can not give out that information. I wonder why! I am waiting to talk to Nancy the supervisor for the second time and I sure would hate to have her job! I thank God that my credit union alerted me of these charges and it was only because they had seen this before. PLEASE DO NOT FALL FOR THIS SCAM! There is NO such thing as a free trial offer with these people. I didn't even tell them who I was but they knew because of my phone number. Let's shut these people down!

Some credit card companies/banks give you the ability to generate virtual card numbers some from their website, some from a dedicated program that runs on your computer or others via a browser plug-in/add-on. I would recommend to everyone to look into if your credit card has one. If so I suggest you learn to use it for all online transaction.

For example the card I use online lets me designate how many transactions and/or how long a card number will be valid. I always use single use numbers just to avoid the issues so many folks here have had...the peace of mind such an option provides is very worth it for sure.

same thing happened to me. this is a total scam, they get your card number and then keep charging!

Wow - I wish I found all this before I got charged for the $87.13! It took me awhile to track down this website. I could not remember the website I actually ordered from - there are so many and I am sure now after reading everyone's comments, they are probably all scams. I did not cancel within the 14 days but I swear I never saw anything that said it would cost $87! Unfortunately, I learned the hard way. They would not refund my money but I got a confirmation number to "supposedly" cancel. I will be watching my account very close for the next month. Thaniks for everyone's comments. I guess I don't feel as stupid as I did before - I'm definitely not alone!

I agree with every statement above. Any company that refuses to issue a refund on a product that has 100% money back guarantee is fraudulent. When I finally convinced the CSR that I was due a refund, I request a manager or a billing person to verify that I would in fact be getting a refund, I was put on hold for 100 minutes and 33 seconds. While on hold I called them from another phone 4 additional times, by the 5th call they were furious, but continued with their lies and deceptive practices. I encourage everyone to call the FTC and to report them to the BBB online. Group complaints are far more acknowledged than individuals.

This has been the biggest scam I have ever run into! I am thoroughly pissed at the b.s. service I have recieved from this company. They have taken so much money without permission. I have cancelled my card, and am waiting for my last refund of $80.00. I have had to call them 3 times now and they claim that my refund is pending. They have refunded a total of about 300.00, but they still owe me 80! Best of luck to yall!

I agree with the guy who said to crap in a box and send it. I have 2 dogs and think this is a great idea. Poop day one and then a rotting fish the next day. Anybody seen any old road kill on the side of the road? Hey, I can get my 87.13 worth of revenge in postage and feel good about it. I'm not sending it to the processing address though, I'm sending it to Brian J Weiss and Robert W Harris at 491 Leeward Lane, Ft Lauderdail, FL 33312. I found this address as the registered business owners/operators on the SEFloridabbb.org web site. Anyone else interested in feeding these guys the crap they dished out along with me?

Correction to Nobody's Fool address to mail boxes of crap to:

Brian J Weiss & Robert W Harris
4961 Leeward Lane
Ft Lauderdale, FL 33312

I saw on your complaint that you made a call in a different FWM telephone number. Like you, I also ordered Acai Berry products but decided not to continue it. What I did was call [protected]. The representative was helpful. I got my refund after a week.

so you never received a refund at all . who can we write to ? or find out how we can get our refund. they cannot keep doing this to people .

WARNING: This company can not and should not be trusted. I ordered one bottle of Acai Detox, and one bottle of life cleanse on 12-29-08. They mailed 4 bottles of life cleanse on 1-5-09, but I didn't receive them until January 14, 2009. At that I contacted them and told then they had mailed 4 bottles, and no acai berry, and a Shar told me I should be receiving the acai berry still, and she would cancel my subscriptions to both so I would not be charged. She told me to keep the 4 bottles because it was their error. The next day I received another bottle of Life Cleanse. Then on Dec 16, 2009 they charged my account for two bottles. I tried for a week to contact them, and got no answer. Reported them to the Better Business Bureau which I see everyone else is doing. BBB got not response from them either. On 2-27-09 I called them again and miraculously got an answer and talked to a Sean Scott(bogus name I'm sure). He informed me I was charged because I didn't cancel my subscription until after the trial date ended. I explained that Shar told me I would not be charged any charges, and he said that meant forthcoming. I explained that was not what she told me. He then said if I would mail back 4 unsealed bottles I could get a refund. The only problem with that is I had opened one of the bottles, and gave a friend a bottle since Shar told me to keep them. I offered to return the bottles to Shar and she said since it was their mistake to keep them. Then on 2-27-09 I called back and spoke with Paula(another bogus name, I'm sure, and she gave me that same spill. I asked both of the representatives for a name of the owner of this piece of crap company, and was denied by both stating they were representatives and the only ones who could help me. Please do not be duped by this company like I was. Any reputable company would provide their consumers access to their leadership(that term used very loosely)or the owner of their company. I truely hope God will punish the owner of this fraudulent company and all the people who work for it for what they are doing to people. I hope each and everyone of them experience the same disappointment with a company as I have at some point in their lives!

HOLY CRAP! I did same thing as the rest of you and didn't even know until I read these complaints! I ordered the "FREE" sample yesterday and was later declined on a purchase at Target because these CROOKS charged my cc TWICE in a matter of hours...creating a situation where I did NOT have enough available credit for my legit purchase! I called my cc company, reported these charges as FRAUD and they canncelled my card immediately! WOW I had no idea! I thought someone, somewhere else had falsely obtain my cc info and was using it!

I think this company should be shut down for the biggest scam in history. I agree with everyone on this board. I was charged 3.95 for the trial. When I called an tried to cancel I heard the message the mailbox was full. How could a 800 number mailbox be full? Then found another number to call after a little research. I was able to get through and cancelled, but it was after the 14 days when I found this information. I was charged another 87.13 twice. Looking back over my statements I found this and called the company again. They said I would receive an email confirmation, never did. I just got off the phone again and they told me the same thing. Every question I asked they said they did not have that information. What a load of crap! My suggestion never do any trial of any product and just because it's on OPRAH doesn't mean it's legitimate.

i have sent back the products that were sent to me and charged to my credit card and i would like to be re-embursed for the $89.95 for Colon 700 and $87.13 for the Acai Berry Detox.
Thank You,
Patricia Strauss
304 E.Edgewood Dr
Nicholasville, Ky 40356

I was charged six different international assesment charges for my colon cleanser sample, I'm getting in touch with the FDA, FWM must be peddling illegal products, they 're operating off shore, there wasn't even a return address on my package. They should be raided.

Close that Credit CArd... unless you still want to see continuous unauthorized charges...

YOU can still try and get your money back even tho' you closed it... you are worst off if you keep it open... file Fraudulent charges with your Credit Card Company...