FYE review: won't cancel/keeps charging after cancellation 48

On February 11, 2015 I was shopping at fye for something for my dad's birthday. I found what I was looking for and went up to the cash register to pay. Two associates were working and the one girl calls me over to be rung out. I put my item down and she starts asking me if I'd like to save 10% off my next purchase, not mentioning that there is a fee after 30 days. I work in retail, as well. My store has a free loyalty program where customers get point for every purchase they make which can turn into free stuff. Knowing how difficult it can be for sales associates to get people to sign up, I said yes. Why would I say no to an extra 10% off my next purchase if it's "free", right? So after I said I'd sign up, she says "Yay! This will be my first customer sign up!" (oh joy). She starts asking me all of my information and typing it into the computer. At this point I'm really confused because she never told me she'd need this much, but I just went with it. She finishes doing all of that, puts all of my stuff in a bag, and I go on my merry way. A month later, though, I notice that $11.99 has been taken out of my account by fye. I had kept my receipt, so I read it over. This is when I noticed that there is a monthly charge after 30 days. The associate completely failed to tell me this, I guess assuming that I would opt out, which is what I would have done. There is even a customer agreement line on the receipt that says I agree to pay the fee if I sign that line, which she just decided not to have me sign or even show me so I wouldn't be tipped off as to what I was really being signed up for. Nice.

So today I just called the fye backstage pass cancellation number. I spoke to some guy who I could not even understand about my problem, saying that I would like to cancel so that I'm not charged anymore. He asks me my information, tells me that he's keeping me signed up so I can still enjoy all of their "wonderful" benefits (that I'll never use), that he will waive my fees for this month (so I have until May 15th to cancel now before I'm charged again), tells me to have a nice day, and promptly hangs up. I am so disappointed. If this was how I treated customers at my job, I'd be fired immediately. I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. Keep it classy fye, not whatever you call this sad excuse for customer service.

I was also a part of their salesperson scam...I turned it down with a Christmas purchase and realized in February there was a monthly charge to my credit card I used for payment.. It took me 3 months of being charged to get a cancellation from them. They cost me so much for their lousy 5% off. I think a company this sneaky and disreputable should be banned. I don't have they energy to spend on them or the double talking phone reps( that forced me to raise my voice) another second but I will never step foot in their store again. And you shouldn't either..

I just read through all 2 pages of complaints about this Backstage Pass VIP card. I took it to myself to look up what it is all about and here is what I found out. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. Platinum is a $25 annual payment that provides discounts at FYE only. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. DO NOT GET FOOLED BY THIS MONEY LEECH OF A "MEMBERSHIP"!

I shop at FYE frequently because it is the only entertainment store near me. I like to buy CDs and Best Buy or WalMart don't sell used CDs so FYE is my best choice. After hearing time and time again about this great program that provides tons of benefits I decided to try the month free just to read the booklet and see what its about. After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. $12 a month is a little too much for coupons. Here is where I made my mistake though. I forgot to call.

A month later I receive the $12 charge and am disgruntled because I knew I forgot to call, I knew it was my fault. So as soon as I saw that I called, refused almost 5 times to keep it subscribed and got my $12 back in full. There is nothing hard about calling a customer service number and being assertive to get your money back, ESPECIALLY if its on a credit card.

Although I feel stupid for forgetting to call I'm glad I got my money back and I'm currently a Platinum member. I spent $25 in January and its already paid itself off. FYE is only half the problem, the other half is the customers for not reading, listening, or paying attention. READ EVERYTHING YOU SIGN! There is nothing wrong with making people wait in line for you to read the fine print your credit card is being linked to. That being said, I still don't support the amount of trickery the FYE employees use to sign people up for this card. I think we can all agree on that.

Without my consent or knowledge FYE charged my debit card $11.99 for a program I know nothing about. I want my money refunded immediately!

Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. While unpacking, I noticed it had been opened previously, because of sloppy repackaging, but didn't pay much attention to that. After hooking it up, it sounded terrible and went to return it about an hour after buying it. There were six people in line and one person behind the counter. The clerk kept telling everyone in line he was the only one there, so please be patient. I waited about 20 minutes in line, and when I got up to the register, the clerk saw my return and asked if he could let the rest of the line (3 more people) go ahead of me. I said no, that we were all in queue, and it's my turn now, and returns don't take that long anyway. He then leaves the register and returns with another employee who will help me do the return (where was this other sales clerk hiding while everyone was at a single register, while the other two registers sat idle?) The new clerk says I will need to send the unit back to the company as it is still under warranty. I was stunned. I said the thing will cost more to ship than I paid for it, plus I only bought it an hour ago. He then told me that I had opened the box, so I had no choice. I then said that it had previously been opened because the interior packing was already messed up and re-taped when I bought it. He then suggested that I was making this up and there was no way to prove that I wasn't the first one to open the package. I then said that I didn't have to prove anything to him, and asked to speak to his manager, or give me a contact for a regional manager. He then said he might be able to get me a store credit, and said he would check with someone in the back. (And here is yet another person/clerk/mgr who was not up front when everyone was standing in line.) He returns to offer me a store credit, which I accepted but noted I would be making this transaction public, so others can be warned about FYE's return practices, and how hard you will need to fight just to get fair treatment.

It's ridiculous how much there charging for this DVD I want, How could you not have the DVD in any of your 9 locations in the state of GA, but course you only have it online. I might as well not use the damn gift card, ordering online means paying the bull ### shipping and handling that the mail service charges, I don't trust those idiots. Every time I order something, it seems to be missing or damaged. Hell best-buy has the damn thing for cheaper, bunch of idiots F.Y.E for not carrying it in stores.

Regular Price:$34.99
Our Price: $29.99
Member Price $26.99
Members Save: $8.00 (23%)

As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. I've heard of horrible managers at stores nearby mine, and how they've had customers do dishonest stuff just to get VIPs & Magazines. But not all stores are like that. Yes, 11.99 is crazy. Us employees, know that. But we have quotas to live up to. And honestly, we sign up for it as well. I've personally never had a problem cancelling, I tend to do it online because I know the hassle of talking on the phone, but the people at customer service are just doing their jobs. They obviously have a script, anytime I've called it's been the same. But anyways, my main point is that - not all the stores are terrible, not all the employees are. I go out of my way to help customers, to help them find a movie or a funko pop. And when it comes to "selling" the discount card, I tell them everything. I let them know it's a free trial, to test out the benefits, but there is no obligations to keep it. I circle where to cancel, as does everyone else in my store. We aren't all terrible. We aren't all scammers.