GameStop
Reviews and Complaints

I do not understand, why cannot you send this letter, registered/return receipt requested, to Gamestop corporate yourself? Also, I would check to see if your local newspaper has a consumer advocate that might also contact him on your behalf.

I work at Game Stop currently. I am married and the mother of on.. I was unemployed after the birth of our son and after he turned two I started to get cabin fever. So my husband pointed out a job listing for an Assistant Manager at a Game Stop in our area. It was right up my alley since I had been the manager of a restaurant for years before our first child and was an avid gamer. So I sent in my online application along with my resume and called the next day. The manager automatically knew who I was because I was the only woman to apply. She set up an interview with me the next morning. I went in dressed for an interview with a copy of resume in hand.

We went through the interview and she asked me all the questions on a worksheet specifically for interviews and then asked me a few of her own. She then told me that the reason they were hiring a new Assistant Manager was because the previous one was responsible for "bad inventory". She said that I had interviewed very well and was looking forward to seeing me again. She had other interviews to do later in the week and would contact me the following Monday. The following Monday rolled around and no call yet, so I called her at 3pm to ask about the status of my interview. She said she had not yet talked to the District Manager and that she would contact me when they reached a decision.

That following Thursday I had not heard anything so I called in. She told me the District Manager was at a conference and she would not be able to talk to him until the following Tuesday. So I waited out the weekend and on Tuesday I again called later in the afternoon. She told me to come in for a second interview. The next morning I came in and she informed me that due to the previous incident that she and the District Manager did not want to rush into rehiring someone as an Assistant Manager and that instead they wanted to train me as a key-holder and then I would be competing with their current key holder for the Assistant Manager position.

So the next week I started a schedule of 6-9:30 in the evening for 4 days. I learned very fast and worked hard. The next week I was given 2 days of 6-9:30. Also the schedule did not come out until the last minute. The last day on the one week schedule was Friday and the new schedule for the next week came out Friday morning. So I wasn't able to make any set plans for the weekend. I worked my two days and then was brought in on the third day to cover an 11am-2pm shift. Which I was thankful for. The co-workers I had during my shifts said I was a hard worker and a fast learner. I completed all my tasks with time to spare. The next week's schedule came out (at last minute again) and I was given 2 days of 6-9:30 and 2 days of 11am-2pm. On the third shift of my work week I was working directly with my Store Manager. In the middle of my shift the current key-holder arrived to start his shift. Much to my shock the Store Manager informed him right in front of me that he would be training for the Assistant Manager position on today's shift. I finished my work and when it was time for me to clock out I was barely acknowledged and neither of them even looked up when I said good-bye. On my next shift I received the new schedule, which I was not on. I asked my Store Manager what was going on and she told me that she would contact me for shifts if someone called off. I was furious. Currently it has been 3 days and I have called in every morning just to be told i was not needed that day.

I think that some of these stories are a little fabricated. I know plenty of Gamestop managers, they get together every year. EVERY single one gets their bonus. No questions asked. They don't get a promise for next year.
Your fiance was probably lying to you about the raise and didn't get it because he didn't meet the criteria. That's just my personal opinion.

The eviction story and the turnover rate story are pretty bad...that's the fault of the district managers - incompetence does run rampant in that company. But what was the mistake your fiance made? You didn't exactly specify..while some mistakes are harmless, and easy to rectify, there are some that are not so easy to overlook, anything involving money, poor customer service, or any other thing that could cost the company money (unfortunately) is always terminable. You could always just chalk it up to poor training, but for the most part, everyone gets warnings up to first and finals, and only really serious problems are cause for immediate termination, tenured or not.

i worked for gamestop for 16yrs they fired me for a simple mistake i didnt thinks so much of and neither did the rest of my staff.
funny thing was they didnt even have the nerve to do it in the store they punked up and did it in the food court of the mall so i could not go back to the store .
they treated me like i was a theaf and the only thing i did was roll over my familys store resavation credit to another then they trumped up the charge of me ringing up my own trade-ins wow they realy know how to ### up someone life i was getting married soon too and i have a 11yr old son now im going to lose my car my home and maybe my future wife and kid. ### GAMESTOP AND I HOPE THE ### GETT SUIDE TO MAKE THEM GO BANKRUPT!

Right, 1 or 3 extra dollars above and beyond retail to ensure that open-box game you've sold us as new doesn't crap out on us. Get real yepyep. Besides, that practice is totally irrelevant to the discussion at hand, and would be even if it wasn't almost completely nonsensical.

The issue at hand is that Gamestop opens games and sells them as new. We don't want to hear excuses for it. It's an inexcusable practice no matter how Gamestop corporate wants you to spin it to us. The simple fact is that on the surface, it appears that Gamestop has absolutely no qualms with circumventing its own policies when it benefits them, while the rest of us are stuck with a game as soon as we open it.

Consider this; I buy a game and take it home. I open it up and play it once, and find out that it's an utterly ### waste of sixty bucks. So I bring it back to you in pristine condition. Now what happens? You folks tell me that you can't give me my cash back since I've opened it, and that you can only give me a small fraction of what I paid for it in store credit as a trade-in, and something like 20 percent less if I want cash for it. Now see, therein lies the issue. It's apparently alright for you folks to open a game for various reasons and resell it to me for the full price of an unopened copy, and it's your assertion that this practice is okay as long as the game is in pristine condition, but apparently what's good for the Gamestop goose isn't good for the gander. If you can't see why that would put some people's dander up, then you're drinking too much of the Gamestop Kool-Aid.

Now I know why this is. Folks brought a class-action suit against Gamestop sometime in either the late 90's or the early 2000's, because they were allowing folks to return games and then reselling them as new. Your policies aren't about combating piracy, or any other heavy-handed justification. It's simply a case of a vocal minority ruining things for the rest of us. However, being that the suit was never about the condition of the games, but was predicated on the very issue that's being addressed now; that you folks were selling open-box items as brand new, then it would seem to me that it would be in Gamestop's best interest to find a new way to display games, and to discontinue their employee check-out perk lest it find itself in the same boat once again. If the rumblings from a few months back have anything to say about it, these practices may very well be found to be in violation of that class action suit.*

Anyway, I don't think that any of us really give a ### about the condition of the disks we're being fraudulently sold as new, especially when the same schpiel wouldn't work in reverse, so you can drop that worthless defense. If I'm buying something new, I want it unopened, and free of the possibility that one of you took it home and played it. You can bring the games back in pristine condition, but that you opened it and took it home is the very definition of pre-played no matter what the condition it's returned in, and if that ### doesn't fly for us, it shouldn't fly for you.

Oh, and the car analogy? That doesn't apply. Buying a new car is hardly the same as buying videogames, and besides, the car industry has provisions in place to account for miles accrued during test-drives. You don't have those same provisions in place. In fact Gamestop doesn't have any provisions in place to account for its practices at all.

As an aside, I don't know why a company that treats its work-force so poorly has such overzealous employees. Yet every single time I read a complaint against Gamestop, it's invariably accompanied by a response by one of you, and you always defend the company like it's the best thing to ever grace the Earth with its existence. It's mystifying to me why you folks would go out of your way to speak in favor of policies you know to be complete ### at all, much less do it so zealously for a company that only treats you as well as your numbers. Yet you do. All the damned time. It's amazing.

Now what's really sort of pathetic is that almost none of you have any grasp of how to speak to people amiably. In fact many of you straight-up trash-talk your customers. Hell, look at you. Instead of simply pointing out policy and being done with it, you go on to tell folks to quit complaining. Forget for a moment that it's their right to complain about it, it's highly inappropriate of you as a representative of Gamestop to speak to your customers that way, whether you're on the clock or not. That you feel that it's appropriate to go online and treat them so poorly is highly indicative of just how ill suited many of you are to a retail position. Which is all that it is. Sorry to burst your bubble, but Gamestop isn't a foot in the door to the videogame industry. I wish Gamestop would stop hiring kids fresh out of highschool and start employing people who not only have a working knowledge about videogames, but who also know what it takes to work in retail, but I digress.

Now I don't know what Gamestop's policies are about representing the company online these days, but in my time as a Gamestop employee back before they went downhill, they were very adamant about making sure we watched what we said and did as a representative of the company. For all it's faults since, I can't imagine that the company would like to hear that its work-force is being uncouth [censored]-bags online, and contributing to the public's negative image of them. If you weren't hiding behind a screen-name, they just may have had the opportunity to address this case of it.

* http://kotaku.com/5254827/gamestop-class-action-attorney-investigating-latest-used-as-new-claims

Putting the games in sleeves decreases theft, security cameras are great until the robbers steal the dvr and the backup like they did in the store that I work at. Yes new games can be checked out by employees, but that doesn't mean that every new game in the store has been played. The chances of you buying a new game that has been played by an employee is slimmer than you may think it is. While not every Gamestop is the same you have to realize that there are only so many employees at the store, and tons of games. Besides Gamestop offers warranties on all products that for either 1 or 3 bucks will guarantee a return for any reason for up to a year.

That's better than what you are going to get anywhere else. You should be asked when you are making a purchase if you would like to place a warranty on your item. Your answer should always be yes. Because, lets say 6 months down the road you get friction burn on your game from playing with your 360 vertical instead of horizontal, you can take it back to Gamestop and still get your money back.

Quit complaining about possibly of playing a new game that may have been played once. You buy it for the condition it is in. If you are buying a new game and there are scratches on it, raise hell about it. It's just like buying a new car, you buy it for the condition, your not going to tell them to sell it to you at a used price because somebody drove it already.

I can collaborate CONCERN's story regarding the "rental" process of new games. It's put in place because, instead of GameStop simply giving their employees more money/hours or a bigger discount in order to play new games (so they can talk about them to the customers) they simply let them take the games from the sleeves. Convenient, I guess, that they'd put games in these sleeves (they're nothing special, usually just yellow/off-white CD sleeves) for "security purposes" even though the GameStop I worked at had numerous cameras and an electronic security system.

The end result? You may buy a "new" game that /could/ have scratches or damage on it. Your best bet, then, is to buy USED, because then you can return the game for ANY REASON (DO NOT let them tell you otherwise, this IS policy) up to 7 days after purchase. If they don't let you do that at a particular store, take it to Corporate, take it to the District Manager, and in one case I had to go even higher than that jerk off.

Worst bussiness dealing. The manager suddenly makes up their own rules. The manager is breaking the gamestop policy.The manager don't take take games you can return in with in 7 days .
Game stop superior should take action angainst that manager
now i don't want to go back to that game stop ever in my life!

My brother bought a game at gamestop for 20.00 dollars and when we got home and opened it, it was the demo disc inside. They had placed the demo disc inside of the full games case. I lost the recipt and they won't even respond to me now. I am NEVER shopping at ANY gamestop EVER AGAIN!

just found this complaint [ages later] and im disappointed you guys didnt read the fine print of the ads. they say on the comercials, and ads "participation may varry" or "at participating stores". check with your local store before pre-ordering if they are getting the promotional items. if not then you need to find one that does. if you did go to one that is participating then you missed the line in the ads that state "while supplies last". if you picked it up within the first 48 hours then you are guaranteed to get the bonus/pre-order goodies.

on the point of online, they have a part you missed. did you select the normal game or the collectors? did you do it before the bonus advertisement expired?
if on the last question you answered 1 day after the "if you pre-order now you get" bonus time frame then you get the non bonus collector or regular game.

in both situations it is NOT Gamestop's fault for not "providing" you with the bonus items.

if the pre-order bonus make customer to give the store a reservation, which is one the store main goal, they should informed the customer that the store will or will not get the pre-order bonus. Even though I don't have any problem with any of my reservation since I only pre-order the game that I wanted, which I will stop doing pre-order but I do agree with this complaint. Some of the pre-order bonus is not even worth the $5 dopoit like when customer pre-order super street fighter iv, they will get a two-pack of thumb fighter and marvel vs capcom 3 you will get a three pack of console decal "aka shacker". I mean very, can the company give a better pre-order bonus for a reservation of the game like free DLC contents, or a discount on next purchase.

let the customer think they get their money worth. there are many games else where that cost allot of less which can lead to some customer waiting for a title to release and purchase and save money instead of getting this so claim pre-order bonus. I will post a website discuss about this and more soon.

We brought it in to another store, and traded it for the real game. The guy said he was going to tell the manager, and the place we bought it from was going to have to pay for it.

We found the receipt! I am going to check online and then try to exchange it in store soon.

I'm sorry, but if your brother can be mature enough to purchase something, he needs to be mature enough to know proper procedure. Use this as a good learning experience.

my brother is only nine years old, he didnt expect anything to be wrong with the game.and he got the disc from behind the counter in their storage room. The case on the shelf was empty.

Maybe they made a mistake, steelbattalion, and forgot to check the disc that someone sold to them? Or as stealth said, someone might have switched it in-store. People make mistakes. Your brother made the mistake of not keeping the receipt. What would he have done if the game didn't work? He wouldn't have been able to return it then either. As far as Gamestop knows, your brother is the one who switched it to a demo disc.

If someone sold a GAME COMPANY a demo disc and they never found out, thats not very smart on their part. Anyone who works at a place they sell videogames should know what is a demo disc and whats not. It says DEMO DISC, NOT FOR RESALE on the game disc.

If you were looking for an older Ps2 game, why did you expect it to be anything but used?

What else would there be other than the game? Also the site didn't show the game because it only shows what they have in stock.

...You're seriously complaining that the release dates on two games got changed?

This should be obvious, but Gamestop doesn't choose when games come out. Release days and delays are all handled by the game companies themselves. It's not Gamestop's fault that your games were delayed, nor are they exercising any "questionable business practices."

In addition, as Dan87 pointed out, you could have also called them before making a trip.

While I agree that they probably were incompetent in handling the situation correctly, I also have to say it's not their fault that the release dates were changed, or that the weather was bad. The calls that go out to customers informing them the game is in is all automated and set to go out at a certain time. If it was last minute, they wouldn't be able to stop this. A good store manager would call his/her customers and tell them the call was incorrect (It's what I would do anyway, unless it was Call of Duty, then screw you, I'm not calling 500+ people :p). Whenever we have game delays or shipping delays, we normally let our customers know the situation and call them when it's in. Not all of Gamestop is ###ed at the store level, just most of them.

News Flash: Despite their outrageous claims, GameStop cannot actually control the weather.

Or release dates for that matter. Also, after the first time this happened to you, why didn't you simply call them before making another trip up there? It would have saved you a lot of time.

I've found myself on the other end of the last-minute-delay bull that GameStop pulls-- and I used to work there! Unfortunately for you, Will, many times GameStop will hire absolute ###s who think "customer service" means just talking about the games. Sales Associates receive almost no training on how to deal with frustrated customers concerning corporate screw ups or information lost as it translates from website to store.

I don't know anything about the company's website, but I can tell you most companies in general sell your information to third party companies, and most times, you agree to do it, whether you realized it or not. Pizza Hut is another one. Always read the fine print, and be careful where you use your credit card online. Gamestop has nothing to do with the charge, you need to call the other company and have yourself removed. The corporation probably gets a small fee for selling your information to other companies, but I can promise you no one below a CEO level probably sees that money.

LOL not any employee can look up transactions and besides looking one up in the busiest time of the year for retails? don't tell me you want to be the guy holding up the line of 15 people trying to return a game and you can't find your receipt. One thing is that for any transactions a receipt is required and it's like saying that your trying to return a dog to petsmart w/o a receipt they don't know how long you had it, where you got it. Your fault it's called a gift receipt.

angry llama, you're a ###. no one has the ability to look up CC info in the first place. also employees CAN look up the transaction quite easily. all they need to know is general timeframe, day and what all was purchased. it's not hard to do and gamestop employees do it all the time. take a course in business economics before you babble your ### again because it's very obvious that you don't know a damn thing about the subject you feel the need to comment on every time you see.

You really wanted a full refund without the receipt?, for an item that is kept out on the floor and is therefore easy to steal.

Wow there Sonny, you and Equaleyes must of been awfully upset to post the same complaint, word for word:

So allow me to post what I said there, here for you, since it's so important for you to say it twice, I'LL say it twice:

Sounds like someone is angry they didn't keep the receipt.

Christmas time. The busiest time of the year. Sure, there's a way to find the transaction. Paid with cash? You could find 100 transactions as "proof of purchase." With a line of people that circles the store they don't have time to spend 20 minutes trying to pinpoint your purchase. "But I used my credit card! They can look it up!" Oh yeah, great idea there. Let everyday minimum wage CLERKS be able to look up stuff involving your CREDIT CARD number.

Quit complaining, and keep your receipt. Got a receipt? Perfect, you can return that item in a jiffy. Lost it? Too. Dang. Bad. No one's fault but your own, get over it.

Did it ever occur to you that we may think its stolen?

quit ur ### homo. no receipt then GTFO . we dont wanna hear ur damn sob stories

it is a scam travel sevice charge which will keep billing you 10.00 per month for now on unless you call them. Do not bother calling gamestop they know all about it, it is a scam and they know it.

Thank god I'm not the only one who recognized the OP is an idiot.

As a retail employee, we're not [censor]ing psychic and depend a little on you, the buyer, to read. Most game boxes have a list of what they're capable of or what is required now a days. Do yourself a favor and use your eyes.

The campaign is 2 player. Online. Learn to read the back of the box. Jeez, do you want this stuff spoon-fed to you? I hope none of your kids are ever born with an allergic to peanuts. GOD HELP THEM.

not true... i work at gamestop and it is not in our policy that we should know what every game has. you could also take the time to look at the back of the box and see if was multiplayer.

So what your saying is that you are to stupid to look up information yourself or even read the back of the game box that has the info you are looking for.

I am also a former Gamestop employee...that is how they get you to pre-order games ...by promising some things that you NEVER get. When I was a customer I ordered more than 2 games that didn't come with that promised gift.
gamestop sucks

As a former employee of ebgames/gamestop i can say that the company encourages us to lie! I can say that i would never do that to a customer as i and my former coworkers deal with the fallout of the corporate ###. Encourage your friends to boycott these crooks!

Basically I go to the Gamestop closest to my house to search for a game I've wanted for years. They tell me that the next closest one, three miles away, has it. So I go on my bicycle, all three miles, to see if I can get it. The two sales associates not only say they have it, but they show it to me with it's prequels. However they said that they can't sell them to me. Something about a holding period and even after that holding period a new employee has "dibs" them BEFORE THEY WERE EVEN ON THE SHELVES FOR CONSUMERS TO SEE! So where is the fairness in that? What ever happened to "the customer is always right"

I was at gamestop a week ago, and I had purchased Black ops and reserved my copy of Battlefield 3. I asked if I could make a Power ups reward account and they said yes and I gave them my phone number. They said someone else had already used that number and it was my sister, so they still made me a new one. (Which is good.) They said they would transfer the points that I just earned by purchasing these two items to my account. I had been waiting at least a week for the points to get on my account, but they never came. I looked at the reciept and noticed they had transfered the points to my sisters account. Is there any way I can get those points back?

I recently preordered Rockband 3 from this gamestop. I was supposed to recieve a code for three free downloadable songs on the receipt when I picked it up. Since I was two hours away at college I had my mom pick it up for me. When I got home this weekend I looked at the receipt and noticed that there was no code. When I went to Gamestop to ask them about it they said that I should have brought it back sooner because they already removed the code from their computer. Now I understand that they don't keep things like that forever, but I shouldn't have had to worry about it in the first place! Needless to say I will not be ordering from here again.

i reserved a copy of operation flashpoint dragon rising it came out on october 6th when i arrived at store they said the game wasn't in even thought they called me and told me it was 10 mins before my arrival and tell me they will have it tomarrow so i go home a day goes by after school i go to see if it is in and it still wasn't in so around 7:30 i call the store they have the game but it is sold out and they don't have my reserved copy even thought i had payed for it 4 months in advance and then tell me to come to the store tomarrow to solve the problem in the store

I´ve brought some games at the store. 5 pre owned and 2 pre-order FIFA12. I should have to pick up the game at the store on Sept 27 but I had to get back to Brazil (I am not american) early because my mom has passed away. when I arrived at home in Sao Paulo, Brazil I called the store and asked them to cancell my pre orders and refund me. they said that they can´t. they said I need to pick up the games at the store or cancell it in person at the store. how would I do that? do I need to buy flight tickets just to pay me back $128.38 dolars?

I am completely disappointed with the store. the feedback number is 4A95Q-4QXWX I answed it but nobody call or email back?

Thanks

I purchased sim3 digital download 2 days ago. I still have not recieved confirmation email with download link. I tried to put a ticket in and get an email that it could take up to two days to respond to ticket. I will never bother with gamestop again. I can get what I want from best buy, walmart or any other store I want with the time that it takes.

A man named Bruce, I was going to get a Nintendo3ds pre owned but then he told me "Don't, the 3ds has Internet stuff" and I told him I wont use it but then he told me again and he said its just 10 dollars more so I got the new and 2 games, then once I realized I didn't like the Nintendo 3DS and went there for a refund (since it was only 5 days later) and then he told me that I cant return a new game, and I was so pissed off, if I knew that I cant return a new 3DS for the full price, I would of gotten the pre-owned which I can return, so I told him if I could speak with the manager and he said I cant when the manager was there, I didn't wanna start a problem so I left...
Every other employee was very nice.

The Manager, is a certified idiot, he keeps hiring convicts, degenerates, and immature clowns to run this crappy establishment, that only does a good job ripping off customers on their overpriced games, and does a poor job getting the latest games available. The customer service is ALWAYS lousy, and I discovered that the GameStop managers enforce a discrimination policy against customers, and hiring african-americans. The manager had recently turned down another black male (who was qualified & had no record)- FOR NO REASON, only to hire; yet again, another white punk street dealer, who was just let out of prison- For Robbery! I hate what this incompetent racist manager is doing to the image of GameStop.

A few weeks ago, I purchased a game (Left For Dead XBOX 360)which was sold to me as new. However, when I opened it the box was empty! I paid $60 for nothing! I will be making a major complaint to the manager tomorrow! This is infuriating!

Prior to this, I attempted to purchase 2 used games (Amazing Island for the GameCube & Diego Safari Rescue for the Wii) inside the GameStop store on Atlantic Ave in Ozone Park, NY. The boxes were on the shelves which means the games should be in stock. However, when I handed them to the cashier she could not find the game discs! Very suspicious if you ask me!

They have officially lost me as a customer! Three strikes and your out baby! Best Buy here I come...

On more than 1 occasion, I have witnessed fellow customers coming into the store while Andre is sitting around doing nothing leaving all of the "hard labor" to Chris/Brian. I have come to find out that Jake and Andre are close friends, so Jake is another one who is too busy worrying about what Brian and Chris are doing (which is helping customers or testing out systems) so that he can run to Andre and tell him anything they may have done wrong during there shift. Andre and Dawn are dating, very few employees know about this, if they did it would probably get back to upper management, but it is true! It is extremely inappropriate to have 2 managers (that are dating) working together. I have heard about Andre LITERALLY changing the schedule last minute without informing the employees about the change to ensure they do not arrive late. I think it is assame that you have good employees (Chris and Brian) that like there job, and they get stuck working with LAZY managers that like to cut corners (Andre and Dawn). I hope this gets fowarded to Gamestop corporate and Bristol's regional manager so that the good employees stop getting written up for the managers mistakes!

Ordered a pair of gift certificates as x-mas gifts for my niece and nephew on Dec 17th, in PLENTY time for x-mas, considering they are simply virtual gift certificates to be EMAILED to me by the 25th! Well, guess what. They weren't received, even after I checked up on the problem several days before x-mas. On the 25th, still no emailed gift certificates, and the company's customer service dept was closed, naturally, so my niece and nephew were out of luck. Seeing as how I actually had talked to the company several times between the day of my order and the 23rd, I feel like I've MORE than given them a shot.

Why even buy from Game Stop, they are to expensive compared to others out there like Amazon. Game stop is not for real gamers, we all know that. It's for the kids and parents out there they don't have a clue, Game Stop will be out of business within the next 5 years.

At the PAX Prime 2011 I could not even keep up with all the folks that complained about GS. Even the developers don't like GS.

This is the reason I'm so glad that GameStop has changed its terminologically from "Used" to "Pre-Owned". People need to realize that the games are NEW even when they are gutted to be displayed. Would you argue with a Car Lot that a Car is Used because it has 6 Test Miles on it? NO. Same in Concept, things have to be displayed for you to know they are there, otherwise you complain that the product isn't out on the wall for you to find it. Now I know that at my store, if a game comes out of a sleeve and its a new game we happily show the customer the product and tell them the reason why its off the wall. We show it to them after we take a look for ourselves and SOMETIMES there are very tiny micro-scratches on it from where the disk has moved about in the sleeve in the drawer. We discount these games and STILL seal them after we tell you about them. That way you can still return them... and guess what, Something everyone here has failed to realize. We STILL give you 30 days if the product stops working for any reason (Slight of you actually damaging the disk...AKA: Cracking it in half, it being obviously scratched in such a condition that we wouldn't have sold it) to bring it back for an exchange of an identical item... and if we don't have that item in stock we at least give you a gift card for the amount purchased so you can choose something else or go to one of our other stores (we are kind of like the new Starbucks).

Would you prefer we left the games out on the sales floor where people can walk off with them? We have no other choice but to gut the games and put them in a cabinet for safekeeping. You're going to remove the shrinkwrap when you take it home anyway, so what's the big effing deal? If you're worried about the case being "manhandled" we can easily get you a brand new one and just put the old litho (paper insert) inside the new one, so at least it LOOKS new, aside from not having shrinkwrap. New disks, at least at my store, CANNOT be checked out, and we have to wait until they're returned used before we can. Therefore, the game we take out of the box we put on the sales floor has never been touched by anything, ever.

I think a lot of people don't understand what's going on behind the counter at GameStop. I still work for the company, but I used to be a Store Manager and have since stepped down from that position. I do not condone the gutting of new games and selling them at their full price, but I do know that if you buy the last opened copy and that Store Manager does not let you return it, they are just being jerks. I tell every customer that buys our last copy that if they have any issues whatsoever with the game to please bring it back. It's as simple as that. If any GameStop employee tells you "Sorry, I can't do that", no matter what the issue is, they're lying. We can return anything, no matter what, whenever we want. We have the power to adjust prices to accomodate the customer and to help out however we can. GameStop corporate cannot decide what they want us to focus on, whether it be customer service, reserve and subscription percentages, used sales, etc.

I was thrown into a Store Manager position after working for the company less than a year, had no Store Manager training whatsoever (didn't even get a handbook!), and it all happened a month prior to the holiday season revving up. The DM, who lived about fifteen minutes from my store, did not once come in to check on me and the status of the store until AFTER the holiday season. He wondered why I lost $2, 000 in suprise shrink during the holiday season (meaning that $2, 000 worth of merchandise was stolen). I was a 20-year-old girl and the youngest employee in my store trying to tell 6 older employees what to do, how to do it, and why. All of this was without any guidance or help from our DM or RM. Once I was able to control our shrink, train our employees better, and slowly get the store up to par with the other GameStops in the district (my store had the lowest amount of business), I had my annual review. I received the second to lowest score possible due to the $2, 000 worth of merchandise that got stolen, the store's lack of subscription and reserve percentages (since my store had such low volume, I usually only got enough payroll hours to allow two employees a day to work), a week or two that I was slightly below the minimum of 45 hours worked, and because my ASSISTANT opened the store an hour late. Needless to say, I teared up during my annual review. All of the 70 hour weeks that I put into that store meant nothing to the DM.

GameStop does not believe in integrity. Those of us that care get walked all over. I have seen my comrades that have worked for the company for 4+ years get fired for having low subscription percentages. I saw a dear friend of mine and fellow employee get fired for smoking a cigarette for ten minutes outside when she was expected to work a 6 hour shift by herself without a break (illegal in my state, by the way). The gentleman who took my store over after I stepped down is deceitful and rude to customers. I checked into some of his transactions and printed off shady receipts to show to my DM in an attempt to keep the gentleman OUT of the store I had worked so hard on and AWAY from the customer base I had helped to develop. The DM brushed off my concerns (which were all terminable offenses). The only reason that I can think of that my DM kept the gentleman to take my place as Store Manager is because his reserve and subscription percentages are high. When I left that store, the CSE (customer service experience) dropped dramatically. Still, none of it matters. How the customers are treated does not matter. The DM is concerned with the DM looking good to the RM, and so on. This company keeps shady and deceitful employees, as long as they "drive the numbers". It is an awful practice and it makes me sick. I've seen good people get fired while employees that should've been gone a loooong time ago somehow seem to be able to stick around.

The Store Manager that fired my aforementioned friend for smoking a cigarette for ten minutes (the store was not left unattended, by the way, there was just no manager there) had sexual harrassment complaints filed on her by several employees and it is also common district knowledge that she worked some of her former employees off the clock and without pay. This was all brought to our DM's attention, and he did nothing. Absolutely nothing. Still, she has her job.

I am getting my degree in one month. I am hanging on to my job with the company just long enough to graduate and find new work. To all of you that have had an awful experience at GameStop, whether it be with prices or employees or trade in values or whathaveyou, I apologize. There are a lot of us good and honest employees out there, I promise, and more than likely, we all hate our job. Sorry for ranting, but I just wanted to give some of you the other side.

Also, as intimate as this story has been, I am sure my DM will come across this and figure out who I am and fire me. That's very much in his character.

It's just a business practice and way better than having to look through glass to see which game you are trying to buy and to be honest if you have such a hard time accepting that an empty case needs to be out on the wall why shop at a store that does it? Go to wal-mart, target, best buy believe me you will not be missed.

If the person behind the counter just presented the information to you in a straightforward manner, I think it would correct this issue. If you buy a New game, and there are no un-opened copies left, the salesperson, or manager, should just tell you. "Hey, I am sorry, but we are out of unopened copies, I can still sell you one of the opened new ones, if you would like. Then make some type of special mark or stamp on the receipt so that if the customer returns the game, it will still be treated as unopened and new. duh.

seriously, it's not about whether or not you think it's stupid, it's about the ###ing LAW. the law is very clear on what NEW entails...it means NEVER OPENED. period, end of story. you can't sit here and argue what you think new means, it means it's still in the damn package. once mr. gamestop employee opens the game, it is used. i was the assistant manager at a gamestop for years and i can tell you that most of gamestop's practices are shady, to say the least. there are thousands of people like you who take this issue among others up in a class action lawsuit. gamestop then settles out of court and therefore has no need to change their policy. it's frustrating, it's maddening, but it's what shady companies do every day. nobody cares if you think that it's as good as new because some employee put a sticker on it (lol...seriously), gamestop telling you it's new by their standards doesn't put the original packaging back on. there is such a thing as depreciation! why do you think sealed in the box games are still worth tons more than out of the box copies on ebay? people care about this stuff, and gamestop is yet again taking advantage of customers to save money. and they don't need to reprint cover art, seriously do you know how much cover art gamestop get severy week? enough for a display box for every new game, to say the least. they just throw that stuff away after the initial advertising campaign is over. it still baffles my why they don't just use the display art that already exists! or, if you want to eliminate "manhandling of any kind, here's a new tactic: sliding glass cabinets! yes, i know, so time consuming...but it works in every other game store in the world. i have brought issues like this up at several meetings, but no one really cares. i finally got so fed up with working for a company that i can't agree with that i quit. i couldn't back gamestop's BS and try to pull one over on the customer with a straight face. i love games and i think they should be treated as art, not hustled to the ignorant masses using shady business practices.

@Pency
I have never worked for GameStop. I have, however, worked for Blockbuster Video, Game Crazy, and Best Buy. Even when working for these companies the only place i ever shopped was GameStop. I can assure you the policies at these other retailers are near the same or worse (in the case of Blockbuster, much worse.) I have purchased a few "new" games that were gutted copies from Gamestop and this is what i know. All of the games purchased this way had the disc taken from the sleeve, they showed me the disc, i confirmed it did not have any sort of normal wear and tear of a "used" game. The game was then placed in the case with care, the case was then "Re-sealed" with a Gamestop sticker and sold to me as new. Only one time did i have a problem with a game purchased this way. As i do with any store i purchase something from, i informed the employee the game was a gift and would not be opened within the 7 days of the defective "guarantee". The employee wrote the date the gift would be opened on the receipt and initialed it and explained to me that the guarantee would begin on the written date. Excellent. About 10 days later the game was opened and my son (the recipient of the gift) attempted to play the game. While there were no scratches or any marks on the disc, it would not work. We tried a couple other games (other new ones and some of his old ones) and they all worked fine. I simply took the game in the next day, presented it with the receipt and they handed me a new copy ( they had received more in a shipment since i was in the store last) and i walked out the door with a sealed copy. Whether it was tampering on the part of an employee or just a defective disc (THAT DOES HAPPEN YOU KNOW) my issue was settled quickly and professionally. While it may be a company wide practice, it is still up to individual stores on how they want to proceed with customer interactions. If this had happened to me i would have simply reported the troublesome employee/manager to their superior, taken my my product/refund/replacement whatever, and went about my day.

As far as the policy goes i do honestly believe a small discount should be given if the game is a gutted copy, however it is the store policy and who am i to argue with it? If i cared that much i just simply would not shop there anymore. Whining about a company on a complaints board is lame. I have never had any problems with these "gutted" copies and am always treated with respect whenever i have a question or concern. Every company has its [censored]bag employees, they are the problem.

you need a life if thats all you complain about oh my god. i would just wait for a new shipment or just by it new from somewhere else

everything i c0me in buy by6+treat me like ever $47.49

2.50 pro saving the cost 47.49is it cost the 2.50 pro saving the did cheting o worked rolled hir in money

I recently purchased a digital game but before I realized the game code got sent to an old email address that I can not access. Was hoping that I could get this issue resolved so I can be able to play the new game that I purchased and not be out the 60 something dollars I spent to get the game. Very disappointed and upset.

I was told I could. It but a gift card from Roman, at store number 3873.

I purchased a Steam gift card online on 1/3/23 using a card number whose final four is 7425 Order number: [protected]

I made a mistake, so I wish to get my money back. Thank you

https://www.youtube.com/watch?v=AeyYvuEzMT4&t=4s

So I've been going to this gamestop for about a year and that whole time the Manager has been a complete jerk. I also applied for a seasonal position and he told another employee that I was a complete dick. Not to mention the District Manager told them I filed a complaint so now I'm not allowed back at that store.

I paid $45 for a pre-owned controller and it came all scratched, dented, and had multiple ports crooked and damaged. Making a complaint online is pretty much impossible and their phone service is just as bad.

your store manage on 1 Feb 2019 said to me while I was having a private conversation with another customer directed a comment tied to me " that their is no personal solicitation in MY STORE NO ONE DO YOU UNDERSTAND " . I'm a disabled veteran and I will talk to any one i prefer you manager needs a session in manners. I do not sell anything

I called and talked to a representative a month ago about the xbox360 game system I never received I was charged for it and a 2 year protection plan I still have heard nothing back when I was told it can take up to 10 days it has been way over that I can be reached at [protected] or taniawilson73@gmail.com

I preordered a digital code for the game Pokémon silver for the Nintendo 3ds console, but the game has already came out, and I still have not received the digital code