GeekBuying.com
Reviews and Complaints

I had a terrible experience with Geekbuying. I tried to snap up a phone after 150 attempts and finally got it at a super price. However, the promises made on the site were not kept. They claimed that all products were in stock and would be shipped within 3 working days with lighting-fast delivery promised. But after twenty days, I received no update on my order status, which was still "Processing" with payment confirmed.

After sending several emails, I finally received a response from the service representative, Carrie, 21 days after payment. She informed me that the item I ordered was out of stock, and they had no accurate delivery date from their supplier. She suggested I change my order to another item or wait for the product to be restocked. I was disappointed with the delay, but I decided to wait.

I sent another email after three days, and Carrie replied that the item would be in stock soon and that they would ship it as soon as possible. I waited patiently for another week, and I received another email from Carrie, informing me that they had kept the item for me and were ready to package it. She asked me to inform them when I received my parcel.

After three more days, I received another email from Carrie, informing me that they had packaged the item, but it would be shipped from their HK warehouse. She explained that their HK warehouse was full of packages, and they were hiring more staff to handle the rapid growth of orders. However, only HK citizens could work in the HK warehouse permanently due to immigration limitations. Therefore, they could only arrange their Shenzhen labors to HK three times a week, and no one could go there for packaging that day.

I was frustrated with the delay and the excuses, but I decided to wait a little longer. It took 34 days after payment before I finally received my parcel. All I could see in my order status was "Processing," and I had to send several emails and chat online to get any response from the customer service team.

Overall, my experience with Geekbuying was terrible. They made promises they couldn't keep, and their customer service was slow and unresponsive. I would not recommend buying from them.

I recently purchased a phone from Geekbuying, and I have to say, I was quite disappointed with the experience. The website advertised that the phone was being sold from a European warehouse, which gave me the impression that I wouldn't have to worry about any additional taxes or import duties. However, when I received the invoice, I noticed that the phone was actually shipped from China, which made me quite nervous about the possibility of being taxed by customs officers.

To make matters worse, the phone didn't come with any English user instructions, which made it quite difficult to figure out how to use the device. I had to rely on guesswork and trial and error to get the phone up and running, which was quite frustrating. Additionally, the software on the phone was not up to date, which meant that I had to figure out how to update it before I could use it properly.

When I contacted Geekbuying to ask about the taxes and import duties, they confirmed that I would indeed be responsible for paying any additional fees. They also mentioned that this information was included in the small print on a different page, which I found quite misleading. I feel like the website should have been more upfront about the fact that the phone was being shipped from China, rather than leading me to believe that it was coming from a European warehouse.

Furthermore, the prices on the website were quite high, which was surprising given that I could have purchased the same phone for a much lower price directly from China. I also found it strange that many of the positive reviews on the website were written in poor English, which made me question the authenticity of the reviews.

Overall, I was quite disappointed with my experience with Geekbuying. While they do offer some sort of insurance and return warranty for an extra fee, I feel like the website should be more transparent about the fact that the products are being shipped from China, rather than misleading customers into thinking that they are coming from a European warehouse. Additionally, the lack of English user instructions and poor software updates made it quite difficult to use the phone properly.

I recently made a purchase from Geekbuying and I have to say, it was a complete disaster. I was lured in by their promise of 3-5 day shipping with DHL, but it turned out to be a complete lie. When I made the purchase, the website said that the phone was in stock and would be shipped within 2-7 business days. However, it took them 2 days just to process my payment, and the phone wasn't even shipped until 02/28/2017.

When I tried to contact their customer service, I was extremely disappointed. The consultants were clearly Chinese, which is fine, but they used a picture of an American-looking businessman. It was clear that they were not being honest with me when they said that the phone was very popular and that their supplier didn't deliver it on time. Why would their website say that the phone was in stock if it really wasn't?

After waiting for over 3 hours on live chat, I was told that the phone was being tested. When I expressed my doubts, the consultant told me that they wouldn't have the phone until the end of the next week because they didn't receive enough phones from their supplier. I was told to wait another week.

When I contacted them again, they still didn't have the phone, but they promised to cancel someone else's order and post it to me as a priority. I tried to change my order and get a different phone, but I was told that it would take a few days to make the change.

I even tried to send them an email, but after waiting for 2 days, I received an email asking me to send my email to a different address because they had updated their emails. It was frustrating to deal with their incompetence, and they didn't take any responsibility for their mistakes. They blamed their supplier and said there was nothing they could do. It was clear that they were not being honest with me.

I'm currently trying to contact them again, but the live chat isn't working. It's not the first time this has happened, and I'm starting to lose my patience. I think I'm going to have to go to my bank and get them to help me get my money back because I don't feel like dealing with their incompetent workers anymore.

I wish I had listened to others before I decided to buy anything from them. All those good reviews here are probably posted by Geekbuying themselves. I would advise anyone to save their money, stress, and nerves and go find their item elsewhere. You will regret dealing with Geekbuying.

I've been buying stuff online for years, and I have never experienced anything like this. I'm very disappointed and angry at myself for not doing enough research before buying. I thought the times of fooling people online were over, but it seems like Geekbuying is still up to their old tricks. I will be posting a video review on my YouTube channel and everywhere else to make sure others don't get ripped off like I did. If Geekbuying is thinking about replying to this review with one of their BS excuses, please save your keyboard and don't even bother because there's nothing you can say to change my mind about your services.

I bought a UMI Super from Geekbuying in July and I have to say, I'm pretty disappointed with the whole experience. From the very beginning, the phone had issues with the GPS and touchscreen. The GPS couldn't get a lock and the touchscreen would randomly start things on its own. I tried to deal with it for a while, restoring the phone twice, which temporarily fixed the touchscreen issue. But UMI was pretty bad at communicating about the issue, just saying to get a new phone from where you bought it.

At one point, I dropped the phone from half a meter and the screen cracked and no longer worked. I figured this was not covered under the warranty, and was okay with this aspect. This was my own fault, and while I do have issues with UMI for making such a delicate phone that it basically breaks at such a short distance onto a soft floor, this is NOT why I'm giving Geekbuying a bad rating. I will give UMI a separate bad rating elsewhere for the way they have dealt with everything.

Why I'm giving them a bad rating is the following:

What I found out to my dismay is that actually, neither of the other issues would have been covered under the warranty, either (note: the GPS has to do with issues on the motherboard). UMI does not really "have" warranties, despite what they say on their own website, they make the reseller use their own warranty. Geekbuying does not replace phones, period, they only repair them. And unless they are Dead on Arrival, screens and motherboards are NEVER covered under the warranty. Ever. Doesn't matter if it's your own fault or the companies. They do say this on their website, but it was in poor English and it took me four emails to confirm what it means. The text is the following: GeekBuying will be in charge of all the repair handling fee and the non-artificial defective component replacement charge( motherboard & screen is not in the scope of this free repair policy).

Note that this text is not actually ON their Warranty information page, http://www.geekbuying.com/help/about/guarantee.

So what they have done is hide the fact that they do not fix these parts, by placing them in unintuitive locations on the website, and in poor English.

There is basically no way to get my phone fixed. I spent 200 USD for a phone I had a month. Geekbuying won't replace it, they won't give me a refund, and they won't do anything to fix it without charging me a lot of money. Even to fix it myself would be nearly impossible. Screens are very difficult to find, expensive (80 USD, and not even sold by geekbuying), and would cost me more than the cost of the phone to get it fixed locally. Furthermore, the GPS would not even be possible to get fixed at all.

Screens and motherboards are important, expensive components. The fact that a phone can basically have faults from the day it arrives with either of these parts, and that Geekbuying will not fix this without charging you, is a nasty way to conduct business, even worse when they don't actually tell you on their warranty page.

I STRONGLY suggest people use an alternative means to buy products.

I ordered the Xiaomi Mi Mix from Geekbuying on October 26th, as soon as I saw the pre-orders up. I was excited to get my hands on this phone and was happy to see that the shipping date was only 2 business days from the date of order. However, my excitement quickly turned to frustration when I didn't receive a shipping email by November 1st. When I checked the website again, it was showing an estimated shipping date of 60+ days. This was not what I was expecting and I felt like I had been misled.

I decided to send an email to Geekbuying asking them to cancel my order. According to their FAQ, you can cancel an order if it is still in the processing stage. However, I never received a response to my email. I sent multiple emails asking for them to cancel my order, but they never responded. When I tried to use their online chat, it was broken and never worked for me. Their phone number just kept ringing or hung up on me. I was extremely frustrated with their lack of customer service.

After three weeks of trying to cancel my order, I decided to leave a negative review on their website. I also filed a PayPal claim and submitted proof of our email exchanges, the cancellation page, and the original shipping date and the new one. I was considering legal action because this was the worst experience I have ever had with a store.

I want to warn others not to purchase from Geekbuying. They may have been good in the past, but my experience was terrible. They don't care about their customers and just want to take your money. If they had refunded me and not lied about the shipping dates, I wouldn't have left this negative review. The only resolution that is acceptable in this case is a cancellation and full refund.

In conclusion, I do not recommend purchasing from Geekbuying. Their customer service is non-existent and they falsely advertise shipping dates. Save yourself the frustration and shop elsewhere.

Don't bother buying from Geekbuying, there are plenty of other European shops that can save you the hassle of dealing with them and their shipment company. I made the mistake of ordering from them on December 9th and didn't receive my XIAOMI REDMI NOTE 4 until January 12th, despite their promised delivery time of 7-12 days. To make matters worse, I had to pay an additional 44.83 to DHL for customs duty fees or risk having the item destroyed.

If you still want to order from Geekbuying, be prepared for a frustrating experience. After placing my order, I received a tracking code on December 12th, but the item was still sitting in Hong Kong on December 18th. When I contacted DHL to inquire about the shipment status, they told me that the item had never been physically handed over by the seller. When I contacted Geekbuying, they gave me a standard reply about the holiday rush and promised to look into it.

Finally, on December 29th, the item was shipped and arrived in Dublin for delivery. However, it was held by customs because Geekbuying had declared the cell phone value to be only $30 on the commercial invoice attached to the package. Customs officers contacted me to send proof of purchase with the related purchase order, which was a hassle.

To add insult to injury, I was contacted by DHL on January 12th and asked to pay VAT, customs duty fees, and an admin fee totaling 44.83 or risk having the item destroyed. When I contacted Geekbuying about this, they gave me a standard reply about import taxes being the buyer's responsibility and pointed me to their terms and conditions. However, they failed to mention anything about these fees when I made the purchase, and they had issued a fake/illegal invoice that caused me to have to pay these fees.

In conclusion, I would not recommend buying from Geekbuying. Their customer service is lacking, and they issue fake/illegal invoices that can cause you to have to pay additional fees. Save yourself the trouble and buy from a different European shop.

Hey folks, I just had a really bad experience with Geekbuying and I feel like I need to share it with you all so you don't make the same mistake I did.

So, I placed an order on their website on January 19th. Two days later, I received an email from them saying that one of the products in my order couldn't be shipped to my country. They asked if I wanted to remove it or choose a different item. I was annoyed because there was no indication during the order process that there was any issue with shipping this item. I asked them to remove it and refund me for it, and to ship the rest of my order. But then, my order processing was delayed because of their mistake.

Then, on January 24th, I received another email from them saying that two other items in my order were out of stock and they had no idea when they would be getting them back in stock. Again, there was no indication during the order process that these items were out of stock. I asked them to remove them and refund me for them, and to ship the rest of my order. But once again, my order processing was delayed because of their mistake.

Later that same day, I received an email from them saying that due to the Chinese New Year, their "shipment service" would be suspended between January 26th and February 3rd. This meant that my order wouldn't be processed and shipped until after February 3rd. I was really frustrated because there was no indication during the order process that there would be such a long delay. It seemed likely that my order would have been shipped if not for the earlier delays caused by their failure to provide accurate information. I was so fed up at this point that I asked them to cancel my entire order and refund me fully. But they ignored me and shipped my order anyway.

On February 3rd, I received an email from them saying that they had removed the out-of-stock items from my order and would proceed with packing and shipping the rest. I responded to this email, telling them once again that I didn't want them to ship anything and that I wanted the entire order cancelled and refunded. But they ignored me again.

On February 5th, I received an email from them saying that "my order" had been shipped on the 4th with a tracking number. I was so frustrated that I sent them another email, telling them how terrible my customer service experience had been and giving them an ultimatum: refund the remainder of my purchase cost as requested, or I would name and shame their shady business practices on online forums frequented by their current and potential customers.

Finally, on February 7th, I received an email from them saying "sorry for the delay" and offering me a coupon code for a laughable 4% off another order. I was so angry that they thought a 4% discount would make up for all the trouble they caused me.

Honestly, this was one of the worst customer service experiences I've ever had. I don't recommend shopping with Geekbuying at all. It's not worth the hassle and the disrespect. Go somewhere else where they treat their customers better.

I recently had a terrible experience with Geekbuying and I wouldn't recommend them to anyone. I purchased a TV Box from them on January 9th and it took over a month to arrive, which is to be expected with slow shipping from China. However, when I received the package, I noticed that it had been opened and the plastic wrap that should have been on the box was missing. This was concerning, but what was even worse was that the box didn't work when I plugged it in. I tried three different HDMI cables, but there was no signal being sent.

I contacted Geekbuying's customer support and they asked me to send them a picture of the QC code and a video of the problem. I did as they asked, but it took them five days to reply to me and they completely disregarded my video and QC code. They told me to try some basic troubleshooting, even though I had already explained that I had tried everything they suggested. Eventually, they told me to ship the box back to them for repair, but they wanted me to use the slowest and cheapest shipping method possible. This was unacceptable to me, as it would take another month to ship and I would be without the box for 3-4 months in total.

I believe that Geekbuying sent me an opened, defective box that had probably been returned to them by someone else. They want me to send it back for repair, but I shouldn't have to have a repair done on a box that I never got to use. I asked them about the shipping costs, but they gave me an unrealistic figure of $11.00 to ship to China from Canada. I feel like they are trying to scam me and that their end game is to take so long that it will be past the window for a Paypal dispute.

Overall, I would not recommend buying from Geekbuying if you want a brand new, sealed product and good after-sale support. They already have your money and they know it, so they don't care about helping you. If you live close to them, then you might be able to take your chances, but if you live far away, then it's not worth the risk. I suggest looking elsewhere or going to AliExpress, which has a similar dispute process to Ebay/Paypal. Don't waste your time with these "Geeks".

My experience with Geekbuying has been nothing short of a nightmare. I purchased a Teclast X-98 Pro in April of 2016, and returned it to them in May of the same year. It has been over a year now, and they still have not returned my money or the tablet. This is just the beginning of the problems I have had with this company over the past year.

In February of 2017, they informed me that the tablet was repaired and ready to be shipped back to me. I gave them my address information, and they sent me a form asking for the same information I had already given them. After several emails back and forth, they finally told me that the tablet was back in the factory for repairs. This was after they had told me months earlier that it was already repaired.

I have been waiting for over a year for my tablet to be returned to me, and they have not given me any information about when it will be returned. They have also not reimbursed me for the shipping costs I incurred when I sent the tablet back to them. I have posted about my experience on tablet forums, and I will continue to do so until I receive my tablet or my money back.

Geekbuying is engaged in stealing from their customers. They keep the money and do not provide the customer with the product they purchased. I would advise anyone considering purchasing from this company to avoid them at all costs.

Ciao a tutti, voglio condividere la mia esperienza negativa con Geekbuying. Ho cercato un articolo che potesse essere consegnato in breve tempo e ho trovato il sito che offriva il prodotto a un prezzo conveniente. Ho deciso di acquistare l'articolo e ho pagato con una carta ricaricabile. Dopo aver effettuato l'ordine, ho contattato il venditore tramite chat online per chiedere se l'articolo sarebbe stato consegnato entro la fine della settimana, in quanto avevo bisogno dell'articolo per un evento. La signorina mi ha confermato che il pacco sarebbe stato consegnato entro la fine della settimana e ha confermato l'ordine.

Tuttavia, il lunedì successivo ho visto che l'ordine era ancora in sospeso. Il martedì ho ricevuto una richiesta di conferma di pagamento, ma la mia carta d'identità era scaduta. Ho inviato le foto di tutto, compresa la patente, ma non ho ricevuto alcuna risposta. Ho contattato il venditore tramite chat online per chiedere se c'era un problema con la carta d'identità scaduta e mi hanno detto che avrebbero aperto un ticket e un sollecito.

Il mercoledì successivo, non ho ricevuto alcuna risposta e il sabato ho ricevuto una mail che mi informava che il prodotto che avevo acquistato era esaurito e che potevo scegliere un rimborso completo o un altro prodotto dal loro sito web. Sono rimasto molto deluso e arrabbiato, in quanto avevo bisogno dell'articolo per un evento e avevo speso del tempo e dei soldi per acquistarlo.

In generale, la mia esperienza con Geekbuying non è stata positiva. Ho avuto problemi con la conferma del pagamento e ho ricevuto una mail che mi informava che il prodotto era esaurito. Non consiglio questo sito web e suggerisco di cercare altrove per acquistare i prodotti.

Hey there, I recently made a purchase on Geekbuying for a phone as a Christmas gift for my wife. I was so excited to surprise her, I didn't even bother to read any reviews before making the purchase. Big mistake! I paid right away and was promised that the phone would be shipped within 2-7 days. However, it's been 15 days now and my order still hasn't been processed.

To make matters worse, my payment was "processing" for 10 days until I finally got impatient and reached out to customer service. They then sent me a fake DHL tracking number, which I later found out was never actually shipped. Every time I reached out to customer service, they would ask me to be patient and wait a little longer. It's been 6 days now and still no sign of my package. They keep telling me that DHL is busy and hasn't had a chance to scan my package, but I'm not buying it.

Finally, they admitted that they only just shipped it to DHL and that the shipping is delayed. They even offered me a 3% off coupon to keep me quiet, but I'm not falling for their tricks. I made a huge mistake by paying with my visa debit card, but thankfully Ivona Peskova, who left a review a few posts back, is helping me out. She and her friend in China have contacted the local police and I'm hoping to get my money back.

The worst part is that I wasted so much time and money on this purchase and now I have to find another gift for my wife. I urge everyone to stay away from this site and never buy anything from them. Let them suffer for scamming so many people. Please share this with all your friends and family so they don't fall victim to their scams.

And to the people at Geekbuying, I hope you lose everything and end up in prison for decades. I hope you get sick or die. You deserve to suffer for what you've done to so many people.

If you've been scammed by Geekbuying, please send an email to Ivona Peskova at geekbuying.fraud.[protected]@gmail.com. Let's put an end to their scams once and for all.

I pre-ordered an Elephone P7000 from Geekbuying with the assurance that they had enough stock and would ship it as soon as it was officially released. However, after waiting for a month without any indication of the phone being shipped, I contacted them. The person who responded could barely speak English, but at least understood my query.

The after-sales support informed me that the phone was out of stock and I would have to wait for two weeks before they could ship it to me. This was frustrating since they had confirmed on their website that they would ship it on release. I waited for the two weeks and finally received a shipping confirmation. However, I received two packages - one for my country (Ireland) and another listed as Iran. I was annoyed and complained to the sales support. They confirmed that it was shipped to Ireland and not Iran, but I had already received the case and not heard anything about the phone.

After a month, I finally received my phone, which I had ordered three months prior. However, it came with multiple defects, including irregular pressure points on the screen and a spec of dust stuck under the gorilla glass. This was especially noticeable on the highest brightness setting on a white background and was immensely irritating.

At this point, I am afraid to send it back because I don't want the next one to go to Iran, and I can't wait another two months for a phone in proper condition. I had considered not giving them anything for their awful service, but after consulting with friends, I decided to give them back the money I received from the refund. However, I regret doing so.

In conclusion, I would advise finding a better website to purchase from.

Hey there,

I waited a few days before writing this review to calm down, but unfortunately my experience with Geekbuying has only gotten worse. I'll break down my review into two sections: one for the service and one for the product.

First, let's talk about the service. I was looking for a Mi Notebook Air 13" i7 and found that it was only in stock in the Hong Kong warehouse. I placed my order and paid, but the very next day I received an email asking for front and back pictures of my credit card and identification proof. I sent them without delay, but the next day I received another email asking for my ID card or driver's license picture. I complained that this was unacceptable, but I provided the information anyway. After that, I waited for three days without any response. I sent them reminders, but still nothing. Finally, I received an email saying that the item was out of stock. It took them seven days to check their stock, and I was furious. I tried to get in touch with someone by email or telephone, but I had no luck. The item was still in stock on their site, and two days later, I received an automated message with my DHL track number. I don't think that the lower price by 20 or 40 USD justifies this behavior. I'll stick to Amazon and Gearbest as I used to.

Now, let's talk about the product. The Mi Notebook Air 13" i7 arrived in good condition, but I have three major issues with the PC. First, the battery life is not as advertised. They claim it could last up to 8 1/2 hours, but I can only get up to 3 1/2 - 4 hours of internet surfing and video streaming, and only 1-2 hours of gaming. When I say gaming, I'm talking about really basic stuff like card games with minimum requirements. Second, there is a strange noise coming from the fan. It's probably not fitted correctly and is now touching somewhere. It's VERY annoying. Finally, the whole PC freezes randomly.

Overall, my experience with Geekbuying has been disappointing. I wouldn't recommend them to anyone.

I have to say, I was really excited to order from Geekbuying. Their pre-sales support was amazing! They answered all of my questions and made me feel confident in my purchase. However, once I actually made the purchase, things went downhill fast.

I ordered my item on July 28th and paid for expedited shipping. I was expecting my item to arrive quickly, but after a week of waiting, I contacted them for an update. They told me it hadn't even shipped yet! What's the point of paying for expedited shipping if they don't even ship it out on time?

When my item finally arrived, it was defective. I contacted Geekbuying and they told me to send it back using the slowest airmail option, which cost me $60. Their website says they cover all shipping for defective merchandise, but they only offered to cover $20. That's not what their website says!

It took 19 days for my package to be delivered to their local post office. I could have sent it as Priority or Express for just a little more money and not had to wait so long. When I contacted them again, they told me they would pick it up that day. But 10 days later, they still hadn't picked it up! It took numerous online chats and emails to finally get them to confirm they had the product and had sent it to their warehouse for a packing check.

After all of this, they finally told me I would receive a refund for my original purchase amount within 48 hours. But they're not crediting me the $60 I spent on shipping! I'm out of pocket $60 for a defective product that was sent back a month ago.

Overall, I would not recommend buying from Geekbuying. It's been nearly 2 months and I still don't have my refund. If you're looking for a better option, I've heard good things about Gearbest.com.

I bought a couple of multimedia boxes from Geekbuying on 4/08/2017 and paid extra for DHL delivery within 5 days. However, the goods didn't arrive until 21/08/2017, and I had to pay an additional import duty fee of ?17.00. To make matters worse, one of the units was clearly faulty. I contacted their after-sales team via email and was asked to take pictures and a video if possible and send them to them, which I did straight away. I have now received an email from Bella, who apologized for the problems I encountered and asked me to return the defective item to them. They promised to replace it with a new one if there is no scratch or damage on the appearance.

However, I am not satisfied with their response. They asked me to back up or delete all data, pictures, contacts, software, or other information that is contained on the product prior to shipping to the authorized service provider and remove any PIN, password, or any other functions that are blocking access to the device. They are not responsible for any lost data or other information. Moreover, they asked me to choose the cheapest regular airmail with tracking number and pack the item carefully with bubble to ensure it won't be damaged during shipping. They also asked me to declare the package as "Gift" and value it under $30 if possible. If the item needs to be refunded, there should be no scratch or any damage on the appearance, or else GeekBuying has to charge customers 20% of the item amount for restocking.

I find their response unacceptable. I will contact my credit card company and make an official complaint to get my money returned. My best advice is never to consider purchasing anything from this company ever!

I had a really bad experience with Geekbuying and I would advise everyone to avoid them. I ordered a Xiaomi Mi Band 3 from them for ?23 and it was shipped via standard registered mail on the 11th of January. However, shortly after that, on the 18th of January, I started receiving notifications from a company called GFS to pay outstanding fees of VAT (?3.16) and processing fee (?8.00) totalling ?11.16, which is almost 50% of the total order value!

I was really surprised by this because I have never heard of any other company that doesn't just ship the item and allow Royal Mail to process the customs charge if necessary. I think that Geekbuying and GFS are probably double dipping us as the customer! The website they link to pay is payvatonline.com, which looks really dodgy to me.

I tried to get a refund from Geekbuying, but they refused. I even requested that they return the package to themselves, but they still refused. I am really disappointed with their service and I would not recommend them to anyone.

I received a response from Geekbuying, but it was not helpful at all. They basically said that they can't do anything about the customs fee and that it is up to my local customs or office to decide. They suggested that I refuse to sign the parcel and it will return to China, and then they will apply a refund for me. However, the package is still in Hong Kong, not the UK, so I don't know what to do.

I have tried to contact GFS, but they have not responded to my emails or calls. It looks like they're definitely double dipping customers. I am really frustrated with this whole situation and I hope that no one else has to go through this.

I've been buying products from China for the past three to four years, and I've had both good and bad experiences with various sites. The economic situation in China is reflected in the attitude of their sites, but I've recently ordered from Geekbuying and have mixed feelings about it.

In October 2015, I ordered a Lenovo K3 note and a few accessories. They arrived within three weeks and worked well, and I didn't need to contact customer service. In January 2016, I ordered a Lenovo P70 and computer spare parts, both of which arrived safely and worked well without any need for customer service. In February 2016, I ordered a Windows/Android tablet PC and accessories, which were mailed the next day and didn't require customer service.

However, in February 2016, I ordered a Lenovo Vibe P1 Pro and some accessories as a special offer. They mailed the accessories but never mailed the phone. I contacted customer service and received numerous promises, but no solution. It seems like they sell products they don't actually have, and they already had my money. I might never receive my product, and I regret not following the advice to never order more products at one time.

The customer service department at Geekbuying is terrible. If you're used to Western standards of customer service, forget everything you know. If you want to save some money, you can risk it, but you might experience unpleasant things. Other sites lie fluently and tell you what you want to hear, but they don't keep their words. The cheap soup usually has a lot of water in it.

Overall, I tend to stick with more trustworthy sites like AliExpress.

I've been a customer of Geekbuying for quite some time now, and I must say that my experience with them has been quite disappointing. This is not my first time buying from them, in fact, it's my fifth time. I ordered a OnePlus Two for $385, which is not exactly cheap, and I was given a track number - RC***NL. However, since 08/10/15, the track number has not been updated, and the item seems to have been lost in transit. I sent them an email to inquire about what happened, and after waiting for three months, I still hadn't received anything. It's now been seven months, and I'm yet to receive my order.

Geekbuying asked me to go to the local post office and get the file number and document of the case number to state that I have not received my package yet in my local place. I did as they asked, and I had to wait for 2-3 weeks to get the document stating that the item is not in Israel at all. On 02/02/16, I sent the document to them, and they said, "We will provide the document to the post office, once there is any news, we will inform you soon, Please wait for it patiently." However, on 4/3/16, I sent them an email to ask if there was any news, and they said, "We are sorry we still not get news from the post office, Please wait for it patiently."

I sent them another email on 20/3/16, asking why I needed to wait to get a new phone or get my money back. I had already given them proof that the item was not in Israel, so why was it so hard to give me back my money? They wrote back, "Please do not worry, we will urge them, once there is any new about it, we will inform you immediately." However, there was still no news, so I sent them another email on 6/4/16, asking again why I needed to wait if I had given them the proof. They did not respond, so I sent them another email on 15/4/16, and they answered, "We are sorry for the delay, we will urge the post office to give us a reply."

But that's not all. I sent them another email on 18/04/16, and they said, "For this case, please allow me to repeat it. Could you please contact your local post to offer the file case number or the document that you didn't still receive the package." But I had already done that! Anyway, I sent them the document again, and there was still no news. So, on 21/5/16, I sent them an email saying that I was waiting for their answer, but they did not respond at all.

I must say that I'm extremely disappointed with Geekbuying, and I know that I will never buy anything from them again. It's been such a long time since 8/10/15 until now, and I'm still without a phone and without my money back. It's just not right.

I purchased an Elephone from Geekbuying website back in January 2016. It took a whopping 2 months for the phone to arrive, and to top it off, I had to pay customs fees. After using the phone for 2 months under normal conditions, it suddenly turned off and wouldn't turn back on. I reached out to their customer service team via email, but received no response. After sending another email, I finally received a response from a customer service representative named Jessie. She asked me to perform a series of tests on the phone and upload a video on YouTube so they could see what was going on. It was a hassle, but I did everything they asked. Unfortunately, the phone was completely dead with no sign of life.

Jessie asked me to send the phone back to them, but I had to pay for the shipment. I wasn't happy about it, and everything about the situation seemed like a scam, even the way they communicated with me. They used phrases like "Hello my dear friend" and "good day to you my friend." I shipped the phone back to them, tracked of course, so they couldn't tell me they never received it. I waited for their feedback, but it wasn't until September that they told me they had shipped the phone back to me.

In October, I received the phone with a piece of paper that said "quality check ok." I tried to turn it on, but there was still no sign of life. I reached out to their customer service team again, asking what was going on. They told me the phone had been repaired and asked me to send it back to them again. I wasn't happy about it, and I asked who was going to pay for the shipment. Jessie told me not to worry, they would pay for the shipment. I asked how we were going to do that, and she told me they couldn't pay for it because the general conditions stated that I had to pay for the shipment back to them.

At this point, I felt like they were just messing with me. I asked them to provide me with a functioning phone once and for all, but they refused. I had already spent $200 on the phone, another $25 on shipping it to them, and wasted so much time writing to them and waiting for a phone that still didn't work. I had over 40 email exchanges with different people, all signed Jessie, and none of them were helpful or coherent.

In conclusion, I feel like I was scammed by Geekbuying. I now have a phone that doesn't work, and I wasted so much time and money dealing with their terrible customer service. I would never recommend anyone to buy from this site, even if their life depended on it. I am a very dissatisfied customer, and I hope others can learn from my experience.

I gotta say, I had a pretty rough experience with Geekbuying. I ordered an Eleglide M1 Ebike from them back in December, and boy was that a mistake. I mean, I should have done my research before buying from them, but I was in a rush and just wanted to get it over with. Big mistake.

So, after I made the payment, I started reading up on them and found out that they have a reputation for selling defective products. And get this, they expect you to fix the problems yourself! Can you believe that? I was so mad, I decided to cancel my order right then and there.

I called them on Monday to cancel, but no one answered. So, I sent them an email requesting a cancellation before they shipped it out. But guess what? They ignored my request and shipped it anyway! And to make matters worse, they gave me a fake tracking number. I mean, come on, that's just shady.

When the bike finally arrived, I wasn't even home to sign for it. My neighbor signed for it instead. When I got back, I realized that I didn't want it and tried to return it. But they kept trying to persuade me to keep it by offering me a discount. I refused, of course.

They finally gave me instructions on how to return it, but they didn't include a return label. And when I tried to call the contact number they gave me, it went straight to voicemail. I was starting to get suspicious that they didn't really want me to return it.

And then, they told me that I would have to pay a shipping fee, custom charges, and a fee for possible damage during shipment. I mean, what kind of company does that? It was clear to me that they were trying to make it as difficult as possible for me to return the bike.

So, I decided to keep it. I mean, I knew that the motor would eventually stop working, but I didn't want to deal with the hassle of returning it. And sure enough, the motor did stop working after just a few weeks of use.

Honestly, I wouldn't recommend buying from Geekbuying. They're just out to scam you and make it impossible for you to return their defective products. Don't be fooled by their cheap prices, because in the end, you'll end up paying more than you bargained for.

The purchased item, 1 pcs. Coswheel T20 electric all terrane bike, had multiple damages on arrival, all over the item (see the below description and the attached pictures).

The damages are:

1): Damaged left handle (see pictures).

2): Missing button for horn (see picture).

3): Damaged shock absorber (see picture).

4): Damaged luggage carrier (see pictures).

5): Damaged frame (see picture).

6): Damaged rear swing arm (see picture).

7): Bended brackets on front fender (see picture).

8): Bended brackets on rear fender (see picture).

Team,

I had sent my scooter to geekbuying warehouse and since more than 3 months they are still reparing the scooter, No one is giving me the time lines as when this will be sent back to me.. They said that they will repair it with 2 to 4 weeks but not sure why they are taking more than 3 months

Order No: 5394649

I bought a treadmill, never received. For 3 months, all they say "we are investigating". I called the currier and they say "seller never gave them a package"

400 euro down the toilet. I keep sending th message every day but no help.

Pay 100 euro more and buy from AMAZON. Period. And if possible buy "prime" products (that they keep at their own stock).

To save 100 euro, I lost 400 euro.

My order was not delivered. I contacted UPS and they raised an investigation and they have told me to contact Geek Buying directly. Geek Buying tell me they are waiting to hear from UPS, but when I have contacted UPS directly they said they are waiting for Geek Buying to complete the claims form. I want a refund for the item that was not delivered, but Geek Buying are no help and keep on lying to me. I have spent hours on their customer service chat and they keep saying they are waiting from UPS, however UPS tell me they are waiting for Geek Buying. This has been going on for weeks now and I just want my refund.

A two months ago, I bought one item with Geekbuying.com, in that time that item was in stock, after payment them send me a email saying that product its not available at moment, I open a chat with the company several times, all the times them excuses, Can you help about how I can take my money back or my product.

Uelles Alves de Souza

I bought a product (order 4768424) on November 16, 2018, I paid for the most expensive shipping, according to the website from 9 to 12 business days, after 14 days (10 business days) looking at the tracking on the carrier's website you can see the product is out of stock. Of all the products I bought outside my country is the first time in 14 days has not yet shipped. I have already tried to cancel the request, but they always claim it has already been sent and insist on showing me a masked tracking. I've already sent the out-of-stock product message crawled (KFYBR8111902310YQ) on the carrier's website (http://www.iquickfish.com/p/track/Tracking.aspx), but it looks like I'm not speaking the same language. It is difficult to do business with a company that does not deliver what it offers, and worst of all, it does not see the customer side of who actually pays their wages.

Order #4686560, shipped on 4/09/2018. Never received.
We've been following up with your team for weeks in order to get another product shipped or reimbursement. Your team isn't helpful and is asking to be patient and to send a post Canada form confirming that we never received the package. Canada Post cannot emit this form because there is no trace of our package (never received in Canada). However, your team has access to the tracking site they gave us and that is confirming the package has never been delivered. This situation is not bearable anymore. After almost 4 months, we are asking for reparations ASAP.

Regards,

Romaric De Vita

I order a 6 inch smart phone ..didn't receive it nor a refund..so I reorder it..got stament saying by email that it should be shipped by Nov 6.. no problem ..but still not refunded from last order..trying to get pic to send if my bank account where it shows that 70 was taken out for purches on October 6.. waiting on new phone I hope I get this one..but I tryed to order again and I keep getting a message saying payment iszuse so I can't place another order what's up with this my mom want a radar detector like the one I just order myself ..thank you Sheila putt

I ordered for the cited product on 16th August, 2018 vide order no. 4670027 for ₹ 4295.81, total cost being ₹ 4424.57. As per description the unit is a device with android version 8.1 Oreo but it came with Android version 7.1.2. The price of this version of the product was ruling around INR 3650 at that time. On being duped in this way I sent them e-mail on 15, Sept, 2018 immediately after receiving and opening the item requesting them either to replace the device at their cost with a proper one as per description or refund the amount of differential price of the described and sent items. They kept mum and ignored my mail. So, again sent a reminder on 29.09.208 but with no response. Now I wish that they either arrange refund of the whole amount of ₹ 4295.81 and pay equal amount as compensation for the disheartening and duping activities as an international seller. So, my total claim amount is ₹ 8849.14 or $ 1198.23 .

Follow link. Drone arrived defective. There customer service had me jump through lots of hoops and then said even though the merchandise was defective that if I pay shipping both ways to China, over $50 that would send me an exchange. The item came opened an repackaged and they Sa that they opened it for there inspection. PLEASE DONT BUY FROM THEM!