General Motors
Reviews and Complaints

On dec 15, 2021 I purchased a certified chevy colorado. Ever since then I have had it back to the dealer 4 times for the same problem. This truck has a vibration starting at 65 and get worse as you increase speed. They have rotated and balance the tires twice. Checked the front end. They even told me it was the rack and pinon and replaced the rack and pinon. It still had the problem. Every time I picked it up and would get on the hwy it was vibrate. They must not test it when the finish the work. So the last time I took it in and told them it has not been fixed they kept the truck for several days. The the service manager victor called me and told me it was the tires. Now when I purchased this truck it had new tires on it. So I asked him it they were going to replace them and he said no that it was a characteristic of the tires. Which is [censored]. They just dont know what is wrong or dont want to pay for tires. Now remember I have a 12 month 12,000 warranty bumper to bumper. It does not say anything about the tires are not included. So when I talked to victor I asked him if they had put on other tires to check this and he told me and I quote "yes we tried other tires and the vibration when away". Well he is a liar! When I went to pick up the vehicle I asked the service advisor bryan about the tires and he also said it was the characteristic of the tires. I asked his if other tires had been put on the vehicle and he said "no other tires have been put on the vehicle". So I see now that this dealer will lie to you to get you to purchase a vehicle. So is this the way reliable chevrolet in albuquerque, nm works! Im going to make sure everyone knows how this dealer work. I can see that your warranty is worth less.

The a/c condenser has failed in my 2018 Chevrolet Suburban. Upon researching this problem, there was a class action for years [protected] for several Chevrolet suv's/trucks. My car was manufactured in 2017, and purchased in Jan. 2018. This car is 4 years old, 45,000 miles. There's no way my condenser should've failed. This seems to be a problem related to the class action for the years prior. I should not be responsible for any amount of this replacement. GM should be covering it. It's pretty discouraging to hear from the CHEVROLET Service dept that I have to pay for this out of pocket. Perhaps there will be another class action to include cars "build date". This is the 3rd suburban I've owned. Now I feel like it will be the last.

Friday 5/20 I purchase a new GMC Cayon at John Thorton GMC / Cadillac in carrollton . The dealer put me in for a $ 500 rebate trough ID.Me . I’m a retire federal law enforcement officer with the US Dept of justice BOP All information was send copy of my official credentials with duty station name and photo .There is no phone number to speak to a live juman they keep saying that my position does not qualified for the rebate . But on there on page it said VERY CLEARLY RETIRE OR ACTIVE FEDERAL LAW ENFORCEMENT .This is completely insane I been back in forth for days trying to let them know who I am . I serve for 29 years with the beureo of prisons in Atlanta Ga at the United States penitentiary . Very frustrating why offer a program his you are no going to help first responders get the tabs te

We purchased our 2nd Chevy Impala LTZ on 6/27/2015. In March 2020, we received notice from GM regarding a safety issue with the passenger airbag. The communication stated that GM would "repair free of charge within 5 years of purchase date OR 80,000 miles, whichever came first". By the time we received the notice, we had just exceeded the 80,000 miles and our 'service airbag' message had just begun to start going off on the car message center. When I called to discuss with GM, I was advised the best they could do was to offer a partial payment for the repair cost, which in total was almost $2,000 (per the local dealer). The case number for this item is 9-[protected] dated 3/22/20. This seemed unacceptable at the time, but we didn't feel that we had much of an option. Since then, the 'service airbag' message goes off constantly and the car 'bell' also dings every time it goes off. We thought we could simply remove the fuse, but we've been advised against that citing "safety issues". IT IS A SAFEY ISSUE! The passenger airbag shows to be 'OFF', so if we were in an accident, it would not deploy. We have been a loyal customer for over 30 years. In addition, our parents have bought Chevy's for as long as we can remember. We paid enough for the car to begin with and feel that it is not unreasonable to expect the car's airbags to function properly. Our 'luxury' car is more frustrating to drive than being able to enjoy!

I recently [75000 miles] had the solenoid failtransmission fail.

Garage wants too much to get fixed. I have purchased

numerous gm products over the years but you can bet your

bottom line if i ever buy such an worthless piece of

defective equiptment again. I don't need this aggravation. I

am a veteran senior on a fixed income. I cannot afford to

have it fixed, so i guess i just suffer like the multitude of the

complaintants about your hhr.

Heather E. French

Michigan Region 1 Teacher of the Year [protected]

615 Isle Royale Street

Laurium, MI. 49913

[protected]

[protected]@lakelinden.k12.mi.us

GM

P.O. Box 33170

Detroit, MI. [protected]

May 10th, 2022

RE: 2016 Chevy Equinox VIN #2GNFLFEK0G6200819

Hello,

I reached out to your offices in December of 2021 as my 2016 Equinox experienced catastrophic engine failure because of a timing chain. The GM certified mechanic said he had never seen anything like it. If you look at the prior complaint, I wound up stuck with an $8700 bill and a new engine. GM sent me $500 and recently a $2500 loyalty reward that needs to be used within the year. (Come on guys, I am a teacher. I am not buying a new vehicle within the year.)

As of March 28th, 2022, I took the Equinox into Riverside Auto in Escanaba (a GM certified center) and they wouldn’t even let me leave with it - it was leaking so much oil and experiencing catastrophic engine failure AGAIN less than 90 days after the install. They have it as of today, May 10th, 2022, STILL, and found over 15+ errors in the installation of the engine in December.

So I please need either some sort of compensation or your mediation in the $8700 bill from Keweenaw Chevrolet in December 2021. I am so frustrated and upset that in the midst of a UP winter when I should be able to rely on my Michigan-made vehicle has spent over 50% of the winter in a shop because a five year old vehicle isn’t reliable? Even when it is serviced by a GM certified mechanic and garage? That seems absurd.

I am furious and frustrated.

Your help and intervention are greatly appreciated.



Thank you,

Heather French

4/20/21

Attention General Motors:

My name is Bonnie Howard, and I purchased a Chevy Trax in 2018. The vehicle as approximately 60000 miles and I have had work completed twice for a check engine light issue. One time I was reimbursed money from General Motors due to a problem not listed as a recall but a problem. I was without my vehicle for 4 days and it had to be worked on twice before it was fixed. Once again about 2 months later my check engine light came on again. I have included the bill to have these repairs which again I was without my vehicle for 4 days. The cost of this was over 2400.00. I want to know why a car with these few miles on it only 4 years old has a price tag this large to get it repaired. I am very displeased with this vehicle because of the price I have paid for it and now the price that I have paid to have something repaired. I feel like this is a fault in the vehicle especially since you have one office not a recall and I have a similar check engine light come on. The only reason I am keeping this vehicle at this time only to see if this is a recall and then I will be ridding myself of this vehicle and not repurchasing a Chevrolet. I also want to add my husband bought a brand-new truck the same year and his engine blew within the first 30 days of the purchase of the vehicle. Of course, you replace the engine but looking back on this I am concerned about the dependability of the product at this time which is why I will not be purchasing another Chevrolet product. I have enclosed the billing that I had to pay for a vehicle that is only 4 years old with 60,00 miles. I have a Mills Chevrolet Trax Invoice for a charge of 2470.24 worth or work done on my vehicle that is only 4 years old.

Yes, I am following up with my 2008 GMC Acadia that I purchased off the show room floor through a GMC dealer; our first trip to the mountains and our vehicle was left outdoors; we witness water coming through our dome lights and down our front window and seatbelts into the car. I took it to the dealer as soon as I got back into town, and they said it was the drain tubes and they were plugged. Not sure why; it was in the show room and from there we had it garaged. Nevertheless, they said they fix it, and I went on my way. However, I did contact the Lemon law on 6-3-2008; because I spent 49K and I didn’t like that water is making my vehicle smell; They told me to let them fix it first; which I did; the next time we left the vehicle outside at the Oregon Airport; for 2 weeks,

When we return the car smelled moldy, and when we drove off the lot; water was sloshing around and into our car. I took it back to the dealer; and they kept the car and said the ran it through a car wash and they couldn’t find any leaks. However, I continued to park it in the garage; this has been going on since I purchased the vehicle; and they keep saying they can’t find any leaks. But yet, when it rains and I’m driving it; water is coming into the car. Contact the lemon law and I was told that some of the GMC, Acadia’s drivers were dealing with a water leak problem which was leaving them and their passengers (all wet) not to mention the floorboards and the electrical systems.

I was told to return to my dealer and let them know. Which I did just again to be ignored; because they said they already check my vehicle, and they couldn’t get water to come into my car. Again, I took a trip to Seattle; and had to leave the car outside; the dealer said it was fix. When I got into the car my floorboards were soak and wet; and water was coming out of my vents and dome lights. I took it to a different dealer, and they said they would have to see the water coming in. They suggested me take it back to the original dealer, which I did, and they said it was the drain tube in the sunroof they were plugged again. In Feb, traveled and it was raining, and I had to leave my car out; and when I got in it the floorboards were soak. When I returned, I tried to start it and it wouldn’t start, I jumped it and took the car to the battery store, and they said that my battery was submerged in water and all my electrical wires are all wet. That the car is a hazard and not safe to drive; they had it towed to the dealer. I paid a lot of many for this vehicle; I purchased it for 49K off the show room floor. This car was not sealed or built properly, and GM needs to make it right. All I want is for my car to get fix; I want the water leak fixed; if it means sealing the car; unplugging the tubes again; putting a new sunroof in. But GM needs to pay for it. Because this is a defect, in the way they put this car together, when they built it.

Yes, I am following up with my 2008 GMC Acadia that I purchased off the show room floor through a GMC dealer; our first trip to the mountains and our vehicle was left outdoors; we witness water coming through our dome lights and down our front window and seatbelts into the car. I took it to the dealer as soon as I got back into town, and they said it was the drain tubes and they were plugged. Not sure why; it was in the show room and from there we had it garaged. Nevertheless, they said they fix it, and I went on my way. However, I did contact the Lemon law on 6-3-2008; because I spent 49K and I didn’t like that water is making my vehicle smell; They told me to let them fix it first; which I did; the next time we left the vehicle outside at the Oregon Airport; for 2 weeks,

When we return the car smelled moldy, and when we drove off the lot; water was sloshing around and into our car. I took it back to the dealer; and they kept the car and said the ran it through a car wash and they couldn’t find any leaks. However, I continued to park it in the garage; this has been going on since I purchased the vehicle; and they keep saying they can’t find any leaks. But yet, when it rains and I’m driving it; water is coming into the car. Contact the lemon law and I was told that some of the GMC, Acadia’s drivers were dealing with a water leak problem which was leaving them and their passengers (all wet) not to mention the floorboards and the electrical systems.

I was told to return to my dealer and let them know. Which I did just again to be ignored; because they said they already check my vehicle, and they couldn’t get water to come into my car. Again, I took a trip to Seattle; and had to leave the car outside; the dealer said it was fix. When I got into the car my floorboards were soak and wet; and water was coming out of my vents and dome lights. I took it to a different dealer, and they said they would have to see the water coming in. They suggested me take it back to the original dealer, which I did, and they said it was the drain tube in the sunroof they were plugged again. In Feb, traveled and it was raining, and I had to leave my car out; and when I got in it the floorboards were soak. When I returned, I tried to start it and it wouldn’t start, I jumped it and took the car to the battery store, and they said that my battery was submerged in water and all my electrical wires are all wet. That the car is a hazard and not safe to drive; they had it towed to the dealer. I paid a lot of many for this vehicle; I purchased it for 49K off the show room floor. This car was not sealed or built properly, and GM needs to make it right. All I want is for my car to get fix; I want the water leak fixed; if it means sealing the car; unplugging the tubes again; putting a new sunroof in. But GM needs to pay for it. Because this is a defect, in the way they put this car together, when they built it. And also, they need to detail it and make sure all the electrical wires are dry and not corroded, that there is no mold or mildew; in the car and that it is safe to drive.

This is all hazardous to your health. Bacteria, fungus, mold, and spores can all grow from accumulated condensation in your AC system. This can cause allergy, asthma

Recalls on certain 2008 Acadia's, 2008 Buick Enclave, 2008 Saturn outlooks, all have had a recall on manufacture defect. Sunroof water Leak-Install Drain Tube Extensions.

All have a condition in which water is not properly drained away from the sunroof. Causing water to enter our interior and dampen the carpet, upholstery, and other interior components.

All am asking for you guys to do the right thing. We want the car cleaned and disinfected and for you to make sure that there is no mold or mildew growing anywhere; carpets cleaned and shampooed; and that it is safe to drive; fix leaking problem. Whatever that entails. We just want a safe; reliable vehicle to take family trips which we do not have to rely on the weather.

Please contact Pablo at [protected]; and authorize the repairs; please.

they have had my car since 2-16.

Hi: We have been loyal GM customers our entire lives. My father retired from the Tarrytown Plant some years ago. This past year I took my daughter to buy a Chevy Trailblazer. We were forced to pay an extra $5000.00 over list. This did not sit well with us, but we were told to take it or leave it. As my daughter needed a car, we were forced to take it. I would like to know what General Motors stance is with Dealers that took advantage of customers with the supply chain issues we all faced because of the pandemic. Thanks Joe Karas 222 Ketchum Ave Buchanan NY 10511 Family First Legacies. Cell [protected]

Please marry barra fix this wife fucxxng johnny ollerenchaw mess. He maid with his fuxk buddy! My wife stacy andrade borruso [censored]alaro and mr michael borrusos 71 oldsmobiel idea's I turned into general motors. To mr christon swanson. When he was the ceo officer of gm. Just because he left gm don't mean nothing. He worked there when he did this with my pig wife and john ollerenchaw my 71 olds idea's. Pleas marry barra make this right.. Marry barra call me mike borruso [protected]

Hello

I want to explain about Cadillac 1 star services from the purchasing time until now!

I bought pre owned Cadillac Escalade esv 2019 from

Dutton Cadillac riverside, California

8201 Auto Dr #101, Riverside, CA 92504

(I bought The car with full warranty bumper to bumper) + the extended warranty

I hope I purchased Mercedes or anything not Cadillac

Anyway I will trade it soon if the company keep going like that

This branch is so bad used cars sales manager and so bad maintenance service and have a fake promises and doesn't have a good experience to fix the problems

I found the car has two problems

1- doors need adjustment or something broken on the doors parts and I told that to the maintenance man

So its Protruding to the outside and entering the air from the sides with noise

2- And the engine shaking up and downs when I stop the car

So I went back to the service Man his name is (michael smith)

He told me its ok we will take care of the doors its under warranty and we will see the shaking on the engine so he scheduled appointment for me after 2 months+ to bring the car to fix all these things

When the appointment time is coming

He take the car for 4 days for nothing

But the problem He doesn't fix anything

He told me the car is shaking but no problem on the car after the test

And I asked him to change the engine air filter and I will pay for that he doesn't change it!

He just hold the car for 4 days for nothing

And he told me the doors now not under warranty you need to pay and fix it!

Why why why! I bought the car like that and doesn't accept it and you promised!

He called the used car sales manager (Travis)

And he told him I need to pay for that

So what's the fake warranty that I have it

And why he promised me that it's covered and they can fix it!

and after that he change his mind

And why he doesn't told me that from the beginning so I can return the car from the first week!

Now the car doors need to fix it

And the engine still shaking I changed engine air filter and engine mount and the oil change on time all the services now on the Cadillac dealership on buena park branch and these guys the same the can't know what's the shaking, I told a lot of friends they have the same car drive my car is it shaking or no?

They told me your is not normal and has engine or transmission problem

This very very very bad experience for my first time and I think it's the last time too with Cadillac company

I am not happy at all and not satisfied and if you doesn't fix the problems I will broke my car on the front of Cadillac Beverly Hills and I don't want this car anymore

And I will share all this experience on my friend youtube channel to let the 24 million followers see this company how they work and thefts the people

I have all the pictures and videos with dates and time and all the inspections orders all with engine shaking!

I hope I can found someone he has power and honest in Cadillac to help me as a brother not to stealing my money with fake promises

[protected]

I took my 2009 Pontiac Torrent 3.4L V6 Base model into a dealer 03/14/2022 for repairs on the Stabilitrak system. They said they would call when the part came. No calls, I called them. They can't get a steering wheel position/angle sensor for my car. I called other dealers in Houston and surfed the web. Apparently either there is no such part on my vehicle or they are not looking. They took my $73 to diagnose the problem but now they ignore me.

On june last year placed and order and put 5000 down for a corvette I was told they get the allocation in october-november and I was next on the list on october 15 I was told they got a “surprise “ allocation and I could have it for 25% over msrp when I confronted them I was told that it wasn’t mine and I can still get mine just have to wait then I was skip again I was finally called in we went over the build again just to be sure and after everything they then said I have to pay 20,000 over msrp or I can not get it! This dealership taking advantage of the local little guy I &was misled and taken advantage of I wanted to do business with my local dealership but know realize that I should have just went to the big guys I highly do not recommend this greedy dealership!

My vehicle (2017 buick cascada) was at a gm dealership on September 19th, 2021 for problem that was covered under warranty. Upon the return of the vehicle to my residence it was not fixed properly & oil leaked on a portion of my driveway. The company tried to pressure wash the oil stains, but was not successful. I kept being told that it would be fixed contacted the dealership several times & got the run around as they were in the process of selling it. Once the dealership was sold I contacted the new general manager & he said it wasn't his problem. I asked him to contact the previous owner & ask that they contact me to see how they were going to handle this, which they did.

After speaking with the previous owner's secretary several times and not receiving any answers I kept calling her & after finally getting her to answer the phone today, she informed me that the previous owner has not interest in fixing my driveway.

I'm hoping that you will be able to help me fix this problem.

On January 15, 2022 I went to Frank Boucher Chevrolet in Racine, WI to order a new Chevrolet Silverado. After the order was made, I was told my truck would more than likely arrive in March or April. Frank Boucher contacted me on March 28, 2022 to confirm they had received my truck. I was very excited until I saw the window sticker/vehicle locator MSRP had increased $2,200 from the original order. Frank Boucher told me the price increased because my truck was the “refreshed” model. I requested they honor the price given to me on January 15, 2022 and was told no. I was also told 0% financing for 48 months was not available on the new “refreshed” model even though Chevrolet.com is advertising 0% 48 months for the 2022 Silverado.

I know this is an extremely challenging time due to supply chain constraints which is why I ordered this truck to avoid market adjustments that many dealerships are making. I was fine waiting if I knew I would get the truck I wanted at a price that would not increase. Now after two and a half months of waiting I have to start looking for a new vehicle again instead of taking delivery of my new Silverado because GM and Frank Boucher will not honor the original price and provide current 0% financing and incentives. Hopefully, Ford does not treat customers like this. As you can imagine I am very disappointed, I have been a lifelong GM customer who has only purchased new and used GM vehicles (2018 Chevy Malibu – new, 2007 Pontiac G6 – new, 1996 Monte Carlo – used, 1994 & 1991 Beretta – used).

Attached is the original order on 1.15.22 for 58,105 and the window sticker from 3.28.22 for 60,305. The options price and dealer finance charge have not changed which means GM raised the standard vehicle price.

Lastly, hopefully this will lead to change, so GM does not lose other customers.

Had an 8:30 appointment to have my oil changed on my 2015 Silverado @ Sterling McCall Chevrolet in Houston, TX. I pulled into the service area at 8:33. A ported told me my service rep. was with another customer ahead of me and would be with me shortly. I stood there for 25 minutes. I asked twice "how much longer it would take or if another service rep. could take my truck." My service rep. walked through the door at 8:57 with a tray full of Starbucks. Obviously, I had been lied to. This is the third time this dealership hasn't had their act together. I first being when the service rep scheduled an appointment when my parts would be in to replace the air conditioning unit. When I arrived, not only were the parts not in, they had no record of my appointment even though I showed them the email I had received from them. The second time I was called and told my truck was complete. When I got there the service rep was yelling at the service technician because she had said my truck was not complete and they had missed one of the items that needed to done. I waiting 45 minutes for them to finish. She wouldn't tell me what it was so I had no way of knowing if it was ever really done. I have been a loyal GM customer for over 30 years. Until today, I was going to get purchase another Silverado from the dealership and had a quote for my trade in. I no longer want another GM product because of the terrible customer service your dealership's service departments provide.

I bought my 2018 Chevy sonic new in April 2018 from Advantage Chevrolet in countryside IL. When I took my car back there to have the oil changed at 5,000 miles, I asked them to look at the radio because it was shutting off by itself and the backup camera had gone grainy, not a sharp picture like it usually is. They told me the radio just needed an update and it was fine when I left. I had the same problem at about 15,000 miles and took it back to the same dealership, and same outcome. I started having the same problems again with the radio at about 24,000 miles but it was getting worse, the radio switches on the steering wheel were becoming unresponsive, the radio would shut off and I would have to turn off the car and restart to get the radio back on. This time I took it to Campbell Chevrolet in Bowling Green KY, my local dealership. They also told me it just needed an update and the radio was working fine when I left. Now, at 55,000 miles the radio had been having the same old issues for a while but it was never a big inconvenience until the radio stuck on. I tried to turn it down, off, change stations but nothing worked, not even shutting the car off and exiting the vehicle. When I got home I called the dealership and they said to pull the fuse and bring the car in, which I did on 11/15/21. At this point they told me that my radio was bad and needed replacement at a cost of $986.00 plus labor. I was naturally upset because this was the fourth time I had taken my car in for this problem but now, only when my car is past warranty, do they want to change the radio. They also charged me $106 to have the technician install my fuse and listen to the radio play for an hour. I have a conversation on my dash cam between the tech and the service manager talking and my car sitting there with the radio on and no one working on it. The service manager made some rude comments and told the technician that he was going to give me my car just like I brought it in, without the fuse in it. When discussing the issue with me, he never said that the technician couldn't replicate the problem, that once the fuse was installed the radio seemed to operate normally. What he should have done was advise me on what the tech did, that my radio was now functioning normally and that the problem could return at any time and give me the option to purchase a new radio or wait until the problem came up again. He just told me my radio was junk and needed to be replaced. The radio should be replaced under warranty as I had brought the car in 3 times before with similar issues but no one wanted to warranty it out then, only did they decide it needed replacement when it was at customer cost!

I took my car to Brown Daub Nazareth Pa. My hands free calling wasn't working.They couldn't find anything wrong and charged me 214.26. I left the lot and tried to call my friend and nothing but static on I thank you for listeningher end. when someone calls me its clear. I can't call out. My son hooked up 3 different Iphones and they all did the same thing.I just don't feel I should have been charged when it wasn't fixed.I believe it's in the steering wheel somewhere.

We had a Chevy trax 2019 and it stalled almost killing us im stlouis took into granite city Weber where we got the car they come out telling us the turbo backed up and now the motor is blown so we reach out to get help with this from gm where it went no where it’s hard to pay a 650 car payment for a car wirh a blown motor and can’t drive it to get to where we need to go work dr appt etc so we had no choice to let them repo it and get a diff car well now they want there money and still have the car

on 01/24/2022 I purchased a 2022 GMC Sierra 2500 4x4 from Mike Terry dealership in Mexia tx. They did not have the truck there It showed to be in transit. We were told it would be there in 2 to three weeks, my wife questioned them about what happened if it was not there by the time the first payment was due. We were told by the sells man and the finance person that they would pay the payment until we got the truck. Here it is 03/15/2022 we don't have the truck we have had to make a payment on it doesn't look like the dealership is going to honor what they told us and make the payment. They have given us the run around through the whole purchase of this vehicle, told us many different tales as to where the truck is, we feel as if we are being lied to. Now they tell us the truck is still at the factory? My wife was contacted over a month ago by siriusXM that the radio had been turned on.