Hello, my name is Lori. I am reaching out to you in regards to a Canyon my son built & ordered here at our local Autonation Buick GMC dealership. On delivery to dealership May 9 , 2024. My son was notified and headed to go pick it up but he was told it was damaged by towing company. He spoke to manager Marcus Perez. My son asked for a discount since it was damaged but was denied. They were going to repair it and sell it as a new vehicle. I went with my son on May 10 to see it for myself. We spoke to Chase Murchison. He was rude to us. We told him it was a used truck now that it was going to be repaired. Paint will never be the same as done at factory. I believe work done to it needs to be reported to CarFax, unless you all lie to customers which really, saddens me. I just wanted to let you know the shady business conducted at dealership. I also asked for who was in charge of dealership which Marcus replied,"he was." You want me to believe he answered to know one else. He was not dressed professionally for he's job title. I know you all have district or region managers.
Desired outcome: Address the issue with dealership. Apology for being rude and acknowledge that truck is not consider new anymore.
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