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Genesis Healthcare / GenesisHCC.com
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www.genesishcc.com

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1.2 23 Complaints
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Genesis Healthcare / GenesisHCC.com Complaints 23

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J
4:31 pm EDT

Genesis Healthcare / GenesisHCC.com hours worked /not being compensated

During hurricane Florence patients from our sister site in Norfolk was evacuated and sent to Ashland. Our DOR Dhanaraj K Vanarasa read a E-mail from his boss stating that if all employees would like to stay and help get the Norfolk residents settled with a Bonus of $50 a hour on next pay (09/21/2018). On Wednesday September 12, I worked my regular shift from 8:45am to 4pm Clocked back in at 4:07pm clocked out at 7:15pm took a break until 8pm and clocked out at 10pm. Next day he informed us the email was not for the staff but was for all DOR's and he read it wrong. I reached out to his director and she was just apologetic told me to come into work Saturday and Sunday to get overtime for that week . I would like to be compensated for my time not just my regular pay.

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12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Genesis Healthcare / GenesisHCC.com unprofessional services

My mother was in the Powerback facility in Baltimore on Brightfield Rd. in Lutherville. When she arrived one of the first things that she noticed was how dirty the place was. The staff will put on a friendly face/nice attitude when someone is visiting but when no one was there visiting they showed their true colors! My mom had just had back surgery & was in a great deal of pain. She had to request her pain medicine which was fine. The problem was that when she asked for her pain medicine when she was allowed to have it the staff would either ignore her or she wouldn't get her medicine two hours later. By that time her pain was unbearable for her. One of the employees actually argued with my mom about her getting her medicine. The worker claimed that she had just started her shift & didn't know when her last dose was. Really? Aren't you supposed to keep a chart or records of some sort?

When my mom's blood pressure was taken it was 165/82 when her normal pressure is 112/62. She requested that a nurse or doctor come in because she was afraid she was going to have a stroke but nothing was ever done!

My mom had a room mate when she arrived. One of the employees came in to give something to her room mate & my mom was looking at the employee. For no reason the employee said in a very nasty tone " there's nothing for you"! Also after the room mate was discharged the employees changed the sheets & pillow case but didn't change the bedspread. Yuk!

My mom's surgical area was not cleaned often enough like it should've been.

My mom woke up at 4:00 am one morning and walked out into the hall and down to the nurses station. There was no one manning the station and across the hall there were two employees sleeping in the Greenspring Lounge & one employee sleeping in the Schwan Lounge. This is uncalled for and very unprofessional.

My husband went to go visit my mom in the afternoon and when he got to her room she wasn't there. My husband went out to the nurses station to find out where she was and there were two employees standing right there behind the desk and knew that my husband was standing there but they totally ignored him.

Now there were a few employees there that were kind. The Physical Therapists were very nice. But there were quite a few that were not in the PT department that were not professional and didn't have compassion. They should not be working in a place where compassion is needed. The building needs a whole new over haul. The windows and carpet were filthy. Screens were in need of repair. The place smelled.

Of course they were having some type of inspection going on one of the days and things looked different for show purposes only. Your facility does not care or have compassion for human beings. I would never recommend anyone to use this facility. My mother went for her follow up visit at GBMC and told the nurse about her stay and the nurse had said that they get complaints about Powerback often. Something needs to be done!

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2:42 pm EDT

Genesis Healthcare / GenesisHCC.com therapy management complaint

My dad has been in your Bradford Square Frankfort Ky Facility for Several Months now.

He attends therapy sessions there with Rikki.

On several occasions that myself and my husband has been there Rikki smelled strongly of marijuana. This has not been one time but many times. At first I ignored it. Til the last time we were there my husband mentioned it to me as we where leaving. Its my understanding that she is the manager and head therapist for this facility.

My husband and myself are very concerned. The night staff is very rude and will leave my father in bed all night without bathroom breaks or even to check on him. We wanted you to be made aware of these problems because we have made our concerns known with the facility director and we have not received a response. We at this point are looking for another facility for my father. And I am going to make a formal complaint to the state.

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della lawn
US
Sep 07, 2019 7:43 pm EDT

Ramona threw away mine and my fiance's paycard because we didn't show back up after the 4th day. She was suppose to activate them for us and never did. She was rude and obnoxious to us from day one. She needs to be fired.

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Overview of Genesis Healthcare / GenesisHCC.com complaint handling

Genesis Healthcare / GenesisHCC.com reviews first appeared on Complaints Board on Apr 10, 2017. The latest review The doctors was posted on May 24, 2023. The latest complaint hr was resolved on Apr 05, 2019. Genesis Healthcare / GenesisHCC.com has an average consumer rating of 1 stars from 23 reviews. Genesis Healthcare / GenesisHCC.com has resolved 1 complaints.
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  1. Genesis Healthcare / GenesisHCC.com Contacts

  2. Genesis Healthcare / GenesisHCC.com phone numbers
    +1 (610) 444-6350
    +1 (610) 444-6350
    Click up if you have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 444-6350 phone number 0 0 users reported that they have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 444-6350 phone number Click down if you have unsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 444-6350 phone number 0 0 users reported that they have UNsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 444-6350 phone number
    Headquarters
    +1 (610) 925-2000
    +1 (610) 925-2000
    Click up if you have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 925-2000 phone number 0 0 users reported that they have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 925-2000 phone number Click down if you have unsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 925-2000 phone number 0 0 users reported that they have UNsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (610) 925-2000 phone number
    Investor Relations Inquiries
    +1 (410) 847-3936
    +1 (410) 847-3936
    Click up if you have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (410) 847-3936 phone number 0 0 users reported that they have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (410) 847-3936 phone number Click down if you have unsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (410) 847-3936 phone number 0 0 users reported that they have UNsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (410) 847-3936 phone number
    Media Relations
    +1 (800) 788-9769
    +1 (800) 788-9769
    Click up if you have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 788-9769 phone number 0 0 users reported that they have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 788-9769 phone number Click down if you have unsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 788-9769 phone number 0 0 users reported that they have UNsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 788-9769 phone number
    W2 Inquiries
    +1 (800) 944-7776
    +1 (800) 944-7776
    Click up if you have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 944-7776 phone number 0 0 users reported that they have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 944-7776 phone number Click down if you have unsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 944-7776 phone number 0 0 users reported that they have UNsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 944-7776 phone number
    Center-Related Questions / Concerns
    +1 (800) 893-2094
    +1 (800) 893-2094
    Click up if you have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 893-2094 phone number 0 0 users reported that they have successfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 893-2094 phone number Click down if you have unsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 893-2094 phone number 0 0 users reported that they have UNsuccessfully reached Genesis Healthcare / GenesisHCC.com by calling +1 (800) 893-2094 phone number
    Genesis Integrity Line
    More phone numbers
  3. Genesis Healthcare / GenesisHCC.com emails
  4. Genesis Healthcare / GenesisHCC.com address
    101 East State Street, Kennett Square, Pennsylvania, 19348, United States
  5. Genesis Healthcare / GenesisHCC.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 15, 2024
Genesis Healthcare / GenesisHCC.com Category
Genesis Healthcare / GenesisHCC.com is ranked 2 among 27 companies in the Rehabilitation Centers category

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