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Georgia Power Complaints 249

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7:34 am EDT
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Georgia Power Double billing

Why and where is it legal and fair for a utility company to double bill in certain areas? I lived in my apartment for 1year and 6mos. now. Last summer i saw my bill reach for the high heavens! This year its even worse! I called and asked why is my bill 250 -$300 when im not using that much energy? I was told this company has areas where they double bill to offset other charges. Being a single mom of 3 elementary school children, cant afford to be double billed! I unplug my cell charger, i dont have a washer dryer, i use power surge protectors as well, and i dont run my dishwasher unless its a full load. oh yeah my place is a 2bdrm flat apt! So if i can't make a full payment on a bill thats near $100 sometimes, what makes them think i can pay $300?! Even with a service extension is almost impossible. I have been getting by, by paying this bill alone not including other bills that have to be paid by the skin of my teeth! this really should be illegal and told before you start service with them. I have enough day-to-day stress as it is. Thanks Georgia Power for being soooooo considerate and raping my wallet. Im moving to a new area next year!

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Davy Davis
US
Dec 03, 2018 8:02 pm EST

My wife recently inherited her parents' family home when her mother passed away in June of this year. Her father passed away over six years ago. My mother in law never changed the Georgia Power account and kept it in my father in laws' name. My in-laws were on budget billing set at $350 per month. The house has been vacant since my mother in laws' death (five months now) and Ga. Power continues to charge us and says we cannot get out of the contract even though the parties that entered it are dead. This is pure theft and cannot possibly be legal.

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Marshall Hanissah
US
Sep 09, 2017 11:24 pm EDT

They need to refund our money I had them for 3 yes this the first time I heard of this if I could get GA power I would but they said they not on this side of the street

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Elizabeth Brooks
Athens, US
Aug 04, 2014 2:55 pm EDT

Someone said the same thing to me when I complained "it's just that you're using more power blah blah blah" but I talked to THREE Georgia Power reps who all told me that they do indeed double the rates from June-September to offset charges. I did BOT receive a warning about this and I'm incredibly pissed. When one of the Georgia Power men came into my work he said that I misunderstood after I had talked to just one representative, he told me it was illegal for them to do such a thing. I just got off the phone with two other representatives who told that they do indeed double our rates. September is not even a hot month- this is ridiculous. I am a very broke college student who works 15 hour days and still live paycheck to paycheck. I don't have a washer/dryer- I NEVER use my dishwasher-I'm worse than my mom was about leaving lights on-and I'm melting because my thermostat is set at 80 degrees...someone please tell me how they charged me $75 dollars for NINE days of service! Not to mention when I went to transfer service from my old apartment to my new one I asked if it would cost anything MULTIPLE times I asked and was told that "it does not cost to transfer only to open a new account" but they charge me with 30$ ON TOP of the ridiculous bill and when I called to complain they only told me "somebody told you the wrong thing-sorry". As for the 14$ charge for a bunch of crap, I agreed to pay for my power and my power ONLY. They really need to be better at sending out notices and not screwing people over.

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Marshall Hanissah
US
Sep 09, 2017 11:23 pm EDT

They doing the same thing to me and they told me the same story my bill usually 1 something now last month and this month 300

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IS IT JUST ME?
US
Jul 18, 2012 5:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I HAVE A COMPLAINT ABOUT GEORGIA POWER COMPANY, MY BILL DOUBLED AS A CONSUMER ON THE FLAT BILL RATE, HOWEVER, GEORGIA POWER STATES THAT THEY BASE THIS ON WHAT YOU AVERGAE AS A CONSUMER, AS IF IT WOULD LOWER, PLEASE CAUTION, ESPECIALLY FOR OUR SENOIR CITIZENS AND FIXED INCOME, YOU MIGHT BE PAYING MUCH MORE, MY AVERAGE RATE OF PAYING PER MONTH, WAS 50-60 DOLLARS PER MONTH, IT WENT UP TO 100.00 PER MONTH.EVEN THOUGH THEY SAY THEY SEND A NOTICE OUT IN FEBRUARY, STATING YOU CAN TERMINATE THIS AGREEMENT, THIS IS VERY VAGUE, BECAUSE THEY ARE GETTING MORE MONEY FOR LESS KWH USAGE.SO PLEASE CHECK YOUR USAGE, PER MONTH.WITH EVERY ONE GOING THROUGH JOB LOSS, UNABLE TO PAY YOUR UTILITY BILLS, A SHAKEN ECONOMY, UNABLE TO GET ASSISTANCE WITH YOUR UTILITIES, THIS IS OUT RAGEOUS TACTICS, THEY OWE US A REBATE OR CEDIT FOR WHAT WE DIDNOT USE, i ASK IF THERE ANYONE ELSE HAD THIS PROBLEM?, WHO COULD BE AN ADVOCATE FOR US, THE CONSUMER, WHO CAN WE CALL, ANYONE HAVE A SOLUTION TO THIS PROBLEM, PLEASE CONTAC, SIGNED I'M FED UP

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Disgruntled in Athens
Winterville, US
Feb 21, 2011 8:43 pm EST

After having Power bill averages during DEC/JAN for 9 years, having just installed a new 14-15 SEER Heat Pump, added floor insulation and caulked, etc. our bill (athens, ga area) went from WINTER average of between 175 - 221, to OVER $400 - actually $418 to be exactly, assuming that is also calculating in the 'New' $14 added on for GA. Power to build a new plant some 5 yrs down the road...we are definitely not using more power even tho it snowed and was cold - it's snowed 3 yrs in a row and been just as cold, but the highest bills past...still $130 - $170 LESS than the past 2 billing cycles. Only doing laundry once a week, and the dishwasher 1 x per wk - changed every lamp bulb to energy saver bulbs and it has done NOTHING to even so much as maintain our former bills...our house is 2 heat pumps - upper and lower - upper is rarely on, ever. The lower is only about 1, 300 sq. ft - can't WAIT to see what happens in the summer. It'll serve GA. Power right when/if (and probably) we put on Solar to run instead - at the rate of $$$$$$$ we pay now, it'll more than make up the cost of Elec vs. Solar - and probably won't take even a year to make up the difference ! VERY disappointed - and the REP's at Ga. Power are always doing the S.P.I.N..."it's be a lower bill when summer comes...but in the meantime, you 'qualify' for a monthly 'average' billing ...just pay us $225 every month..." Thing is: last year our elec bill was only $85, 93 and 135...apr, may, june. So their 'montly average billing' would STILL net them a triple profit. NO NO NO

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pointer
Marietta, US
Sep 08, 2010 1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What was your usage last year compared to this year? The meter is rarely the issue. Poor energy management is more likely the culprit. You can easily compare what the usage is by reading the display on the meter and comparing the daily total on the website.

Rates are published so you should be able to calculate your bill and add any taxes or fees.

If your usage is drastically higher, have your power company perform an energy audit. When this was completed at a friends house, they found that the HVAC unit was using heat strips when the AC was on. Basically the unit was working with triple effort to cool an area.

Take responsibility for your usage consumption. Raise your thermostat to 78 degress in winter and 68 degress in winter. Use a clothes line to dry clothes on nice days. If you are active in managing your usage, you will be able to control the possibility of a high bill.

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Marshall Hanissah
US
Sep 09, 2017 11:21 pm EDT
Replying to comment of pointer

They are doing the same thing to everyone and they told me a supervisor will call me back an never did so

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Georgia Power liars and theifs

I got service with Ga Pwr in 2005. At that time I was told that budget billing would be the best option for my family. It was explained to me in great details. "Mam what we will do is add up your monthly bill at that residence for the past 12 months, then we will divide that amount by 12. This new amount will be your bill every month, you will know what it costs every month with no suprises." I then had to ask " Ok so what happens if the bill is more every month?" The lady says "Oh ok heres what happens, if the bill is less you will have a credit pot, if the bill is more we have an overage pot. If the credit pot doesnt clean out the overage pot then at the end of the year we will wash it out. You wont owe anymore money at the end of your service" I said "ok great yeah sign me up..." Now in 2006 I left my husband at the time and the service was transferred into his name. I paid my final bill and gave them permission to transfer the deposit into his name. I was not given any info of oweing anymore money. I have checked my credit frequently every year. Last yr I checked it and tah dah there is a negative report from ga power saying I owe 832.18. OH NO THEY DIDNT Oh yes they did too. I called them and they claim it was a typo to just dispute it. I did and within 24 hours they have come back and said no its right. I then got a letter two weeks later from an attorneys office saying that GA PWR is coming after me and going to take anything I have. I contact them. The lady tells me that if I dont pay it I will be going to jail, they will garnish my checking account and come after me. Now my situation Im a single mom with no income, I lost my job last year after my son who is now ten but was 8 almost 9 at the time had a heart attack 3 days before his birthday. We have just gotten him straightened out enough to where I may be able to find employment. My income is a joke. Child support is all that keeps the lights on, the roof over their head and food in their mouths. This is nto by choice but the way it is right now. I tell her that I cant afford to pay 100.00 a month payments. She asks well what can you pay? I told her 5.00 a month is all I have left. She said oh well no one at GA PWR is going to take a payment in the amount of 5.00 a month I said well tough [censored] thats all I have. She said well we cant turn down a payment but you do realize it is going to take you 13 yrs to pay this off right? WELL DUH! I told her I disputed the info but would make payments until we could get to the bottom of it. After alot of run around still no answer. I was also told they would fix my credit to reflect the payment... uh no. Not even once. They keep telling the credit bureaus that I have not even contacted them about the debt. I have receipts, I have printouts. Now the fun part. They have charged off the account so much that when I make payments it doesnt get me far becaus ethey keep adding 7.00 charge off fees. I am not done with my fight but this is getting the best of me. IT may take 13 yrs to pay but they will not get a full payment until they give me some clear answers. They even told me to go to churches and ask for help paying it. Thats truly sad.

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Georgia Power smart meter

We had a Smart Meter installed on our box about 9 months ago. This morning, I woke up to the smell of burning. After ripping down ceiling tiles looking for the source, I found that the Smart Meter was the object that was causing the smell due to it melting. When the Georgia Power man came out to inspect, he told us that the Smart Meter was not compatible with the box that we had and we had to buy a new box; that it was our responsibility.

I firmly believe that the Georgia Power guy who came out 9 months ago should have pointed that out to us. There was no warning that something like this would happen and now WE have to pay for your worker's mistake? There are now things ruined in the house by the smell that I will not be able to remove. I did not ask for this box and I am not asking to have the additional expense of fixing their mistake.

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8:33 pm EST
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Georgia Power astronomical charges

My family of seven w/five minors (all under 7yrs) moved into a split level home well over a year ago and our monthly bill had always averaged around $100-150. But for the past three months our bill had double, then tripled. Just like every other citizen i wondered why but continued to pay the bill, since i always been budgeted for my average amount that's what i continued to pay. Then i get a letter saying that an additional DEPOSIT of $95 was required and was added to my bill. I continued my payment schedule then i received a bill that was $460 + Georgia Power had added ANOTHER "REQUIRED" DEPOSIT of $115. After contacting GP about the situation they told me that it was an "AUTOMATED" charge and there was nothing they could do about it. Times are hard these days and everyone can't just dish-out an extra 100 bucks when they obviously can't make full payment on their already HIGH bill. This should be illegal! Something should be done about this issue!

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pointer
Marietta, US
Sep 08, 2010 12:55 pm EDT
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Poor consumer energy management is the issue 98% of the time. By servicing your HVAC unit annually, keeping the thermostat above 77 degress in summer and buying energy efficient appliances will keep bills low. We've had the hottest summer according to the amt. of continues days above 98 degrees. Each day that is hotter than the next, will reguire your unit to work harder; thus, causing your bill to increase due to usage.

Stop looking at the amount of the bill and pay attention to the KWH usage. that will be a better indicator as to what is going on. If your KWH is the same from last year, but your bill is drastically more, you have a billing error. If your usage increased, you most likely have an ill performing device within the house.

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10:44 am EST
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Georgia Power Bill 5x higher then should be. Ripping me off

I had moved into a nice little 1 1/2 bedroom apt. on january 1. I had gotten the power turned on through georgia power. I was seldom home 3-4 days a week with no heat on, 3lightbulbs in the apt. and everything else runs on gas. My first bill was almost $400. completly incorrect I am also a part time electrician and I calculated the kilowatt hours of all appliances in the home. I never even turned on the central heat only a small space heater for about 6-8 hours while I was sleeping. My bill should have calculated to around 40-45 dollars. I called up the company and they insisted the cold was the reason the bill was so high. (my little space heater runs the same capacity of kilowatts no matter what the temperature is). It was a complete run around with no solution. They insisted I just pay what I thought I owed and they would have someone check the meter. About a week later they said they changed the meter and my next bill was about 40. exactly what i calculated. Then the next month the same thing happend, sending me a bill for $476.00. I keep calling and complaining but they only fix the problem for a couple weeks. I pay what I think I owe but they keep sending me bigger bills that I know I dont owe! We need to get them to change the type of meters back to the way they were. because with the digital they can variate and program any number they feel from the central computer and they think no one can do anything about it. They are about to ruin my credit and my way of life. Georgia power needs someone to step in and moniter these computers more accuratley. were all getting ripped off!

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cecilotc
Macon, US
Jul 13, 2011 9:22 am EDT

before the smart meter my electric bill ran between $300 and $400 a month, this month it was $700. To my knowledge nothing has changed except my Bill goes higher. I have read where other states are having the same problem with the smart meter. And where people have invested large amounts of money to make sure this meter is installed. It looks like to me a class action lawsuit needs to be taken into consideration here. was large corporation should not be able to get away with ripping people off. At this point I can still afford to pay my electric bill, but there are a lot of people out there, especially the elderly who can not.

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Mel1894
Cartersville, US
Nov 18, 2010 11:42 pm EST

The Georgia Power Company is a rip off in general. Even before the new meters were put in place I was having problems with my bill. I moved into my 1300 sq. ft. apartment in November of 2008 and from day 1 my bill was ridiculously high. I have the bare minminal running in my home. And I rarely turn on my lights until night time. Because my window let's in enough natural light. And when I called to complain, they talk to you with such rudeness. And in the area I live in the know there is no other company you can go with so basically your stuck unless you decide to move. This is outrageous that they are allowed to get away with this. Are we suppose to just sit by and let them drain I pockets dry of our hard earned money? It's upsetting every month to open a bill from them and to see the crazy amount owed. I am truly fed up with Georgia Power and their disgraceful tactics.

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R2leenew
Atlanta, US
Nov 18, 2010 8:15 am EST

Pretty much the same exact thing happened with my wife and I when we moved in July. first bill was almost $500 which is an absolute disgrace. I didn't move into a factory, it is just a smaller 4 bedroom house. I am going to take action against them because this [censored] is bogus and they know it.

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REinATL
Atlanta, US
Aug 24, 2010 8:26 pm EDT

GA Power installed a smart meter and the following month, my bill is literally double my highest bill in the past 12 months. The customer support was no help at all and it looks like my current bill is about the same, despite me reprogramming my thermostat.

When is someone going to do something about this?

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jemone2004
US
Jul 30, 2010 8:20 pm EDT

x2 man. I posted here about a year ago, when my bill doubled from the instillation of those smart meters. i am very computer savvy, and very much suspect that the smart meters in question contains two types of firmware. One of the firmwares applies a more resistive load so that you pay more on your bill.

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Georgia Power more charges

I am a business owner and have Ga power. since 2002, I would like to add also that they are the only electricity provider in our area.We are located in the nations top areas for unemployment and this has taken a toll on everyones business so with that being said we have on occasion paid our bills after the due date. Well we paid our October bill after the due date and just received our November statement that was double and when we called to inquire they informed us that because of the late payments they decided to charge us another deposit to the tune of $600.00 our electric bill averages between $250.00 and $400.00 depending on the weather. I can only assume that it is time for Christmas bonuses and there has to be some way to achieve this. WE have always paid any late fees and never had our service interrupted . I feel that it is a shame that our power companies have this much leverage on us . What can you do ? I have tried to adjust my business to help when I could not kick them again when there down. With a already struggling business and an economy that is far from recovered I hope that some of us survive but if we don't then I guess they won't benefit either . So good luck to all self employed people out there .I am not the only one this has happened to . I can only hope that they state their case as well.

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Karen Owens
Stone Mountain, US
Sep 13, 2010 9:03 pm EDT

I am also self-employed and they put several deposits on my account and i don't know how we are going to stay open. They are theives!

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We recently were "upgraded" to the new smart meter. The first bill we received was about thirty-five dollars above average. I thought this might be an anomaly. I decided to go easy on the air conditioning. Then Georgia experienced horrific flooding. My bill then jumped to $290 for one month!! My bill used to average $160 or so dollars. Let me explain, my...

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Georgia Power Unauthorized charges

Since the moment my family and I moved into our apartment in Norcross, GA we've been having GA Power bills in the amount of $250 plus dollars monthly. We couldn't possibly be using that much electricity each month, we have 2 televisions, a computer and regular appliances. After calling GA Power about 10 times to complain, they finally agreed to send a meter reader back out to read the meter.

To our surprise we get a notice the next day that the meter reading is correct, How could two adults who both work over 40 hours per week accumulate a power bill of over $250 each month!

GA Power is stealing money from my family and I am sure that we are not the first family that this has happened to, the customer service reps are nasty when you call to try to get some type of explanation as to the reason the bill is this ridiculous amount.

I will continue to do ALL in my power to get my money back from these crooks! I urge anyone else who this has happened to to file a report as well, I filed one with the BBB also.

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tchavez
Valdosta, US
Sep 05, 2012 8:44 am EDT

My mother receives a fixed income from Social Security and SSI. This is her only income. Since Georgia Power put in the Smart Meter, she has been being charged monthly bills between $280 and $320 every month. (Georgia Power had hyped this "Smart Meter" as being a way to decrease rates due to less labor being needed.) Now, this past month, on top of all that, they charged her an extra $120 deposit to the already outrageously high bill. She went into the office and they told her this was a new "company-wide policy". Anyone who does not pay the bill on the due date, which is around the 23rd, will be charged an extra $120 each month. My mother gets her income on the 1st and the 3rd, and cannot pay before then. She has been paying on the 1st for years with no problems before now. She cannot afford this extra each month. The personnel at the office told her that she shouldn't worry, that she wasn't the only one going through this, and that most of their elderly patrons will be having to do this. It seems to me that Georgia Power has become a company that is little more than a thief, and now they have targeted the elderly and disabled as so many scam artists and thieves do. And on top of all this, she was not given her $14+ elderly credit off the bill, which should have started in August. No wonder more and more people are going solar if they can scrape up the thousands it takes to do so because in the long run, it'll be much cheaper than paying the monopolistic Georgia Power. We need another electric company option for people who live in the city limits of Georgia towns. We need the government to step in and stop these thieves from billing whatever and however they please.

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shawninatlga
Atlanta, US
Dec 15, 2009 8:42 pm EST

Georgia Power's new scam is to disconnect service at the pole so they can stick you with a $120 fee rather than the normal $50 fee. They also take another $100 or so and put it in escrow that you can not access. I have been with them for over 10 years and now have about 1K in escrow (power got cut a few times over the years :) )

I just do not find it fair that they can willy nilly take your money and especially from those who do not have it. Your options are no power or pay. I hope to god another utility company comes to the rescue soon. My power bill was over 800 a month this summer -- I aksed about the meter being off and they said it wasn't.

How can one fight these people?

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Dkmason
Macon, US
Nov 09, 2009 2:42 pm EST

Georgia Power has been sending me abnormally high power bills. I lived in little more than a shack with no heating, no one was home doing the day yet there were these high bills. Every time I got the bill down I was hit with a "Deposit" to get the bill back up. They finally disconnected my services and demanded $500.00 by the end of the day to turn the power back on. I had the money put aside to move to better housing but was forced to hand the money over to them. My son has asthma and it was winter. The next month I got a zero bill. I called them, they said the prior bill was a mistake but they would keep the 500.00 for future bills! I called the PUBLIC SERVICE COMMISSION to report them. Nothing was done and they got to keep my money. Oh it gets better, or worst. I discovered they had added three to four 50.oo deposits to my bills instead of the two I knew about. When I finally moved of course I didn't get a dime of my deposits back as claimed. Now with a new account guess what? They are doing the same thing again. Recently I was hit with a one hundred dollar deposit after finally getting the bill down, out of my reach again. Public Service says this is legal even though your service hasn't been disconnected. I am low income, this time around I may have to let them turn the power off. I don't have four hundred dollars to give them. Agencies won't help us. Something needs to be done. Our stories are similar.

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Aggrivated Consumer
US
Oct 29, 2009 2:01 pm EDT

GA Power came back after 6 months of billing and said that they were only "estimates" and billed me an extra $800.00 all onto the next month's bill! I called to complain and said there's nothing they can do and that the balance had to be paid to avoid disconnection! Plus, they added fees/ late charges & interest from those 6 months! Now, (October) they say the readings are actual, not estimates, so I am back to the mid $100's as my "estimates" were! Who can help?

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exterran
Cloudland, US
Oct 19, 2009 1:40 pm EDT

This summer, my electric bill went from about $80-100 a month to $190-280 a month. The only difference was a room air conditioner was now running. It gets better though, in August I shut the AC off. The AC has not been on since, yet my bill has not gone down at all.

First off, an energy efficient room AC should not cost $90 to $200 a month to run. Second, why hasn't the bill gone back down since the AC has now been off for 2 and a half months?

I think you're onto something with your complaint. Something definitely is not right here.

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I was living in a house with my 10 year old daughter. I was planning on moving out but has until the end of August. The landlord asked if he rented the house could I move out early. I said may be. Well he rents the house the next day and wanted me to move in 1 day, I told him it was possible for me to be out in 1 day, I would need at least a week. He said...

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About Georgia Power

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Georgia Power is a utility company providing electricity to millions of customers in Georgia. They offer residential and commercial energy solutions, including power supply, energy efficiency programs, and smart-home technologies. The company also invests in infrastructure and renewable energy sources to serve its diverse customer base.
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Overview of Georgia Power complaint handling

Georgia Power reviews first appeared on Complaints Board on Oct 12, 2008. The latest review Electrical service was posted on Sep 6, 2024. The latest complaint abuse of poor/disabled disconnected with oxygen machine was resolved on Nov 28, 2012. Georgia Power has an average consumer rating of 1 stars from 250 reviews. Georgia Power has resolved 21 complaints.
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    +1 (888) 655-5888
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    Report a Power Outage
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  3. Georgia Power emails
  4. Georgia Power address
    241 Ralph McGill Blvd NE 10th fl Bin 10105, Atlanta, Georgia, 30308-3374, United States
  5. Georgia Power social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 09, 2024

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