Gettransfer review: Prepaid taxi transfer in dominican republic from punta cana to bayahibe

Summary of the facts in my complain, which I sent severl times to the Customer Support of Gettransfer company; description of their reactions to my emails during the following 21 days after the first complaint email send already on 6th of March.

1. Ride No:[protected] 6th of March; 12.30h - Taxi Transfer Hotel Occidental Caribe Punta Cana to Bayahibe Village

2. The taxi driver didn’t come, didn’t call back or send a message that he has problem to come. When I contacted him he told me that he can’t come and when the receptionist (a Dominican speaking man) called him to ask when he can come he answered not today. He refusde to come fro drive, didn't inform me and didn't offer to make the drive to Bayahibe village later this day.

3. Then we (me and the receptionist of the hotel) called several times the GetTransfer Support Center and tried to ask for help – new taxi instead of this which refused to come. They told us they can’t help, didn’t offer an alternative transport and stopped to answer our calls. Pay attention these all are international calls from Dominicana to UK! and cost me a lot of money! Could you please help me to understand what should happen if the taxi transfer was for my next flight or the cruise trip from La Romana?!

4. In this terrible situation the only thing what left me was to accept the taxi offered by the hotel which costs me 120Euro and to realize my trip to Bayahibe. Attached to the complaint a fotocopy of the receipt from the taxi which I had to pay! So my expectation is to refund me the taxi I was pushed to take from the hotel due to the missing prepaid taxi drive from GetTransfer and the expences for the calls!

5. After that I received from Veronica - the Manager from the Customer Support of GetTransfer an email that they need 5 working days to check the complaint with the driver.

6. Next email I received was to inform me that I will receive a refund (amount was undefined!) and I was asked how I want to receive the refund - as a bonus or in my Bank account. The decision is my bank account! I send an email and asked about the sum of the refund – still no feedback but instead….

7. On 26th of March after 20 days of calling and writings with different support team members (the names I know are Veronica (the manager) and Lily – repr. of CS of Gettransfer) I was asked from the Customer Support team which is the ride No. I started my complaint with defining the ride. booking No. So, now after 5 days again no reply how much is the refund and when will be done the bank transfer of the refund!

Looking forward to your help and support!