GetYourGuide’s earns a 4.2-star rating from 316 reviews, showing that the majority of travelers are very satisfied with tour experiences.
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Ticket park guell
Reservation no.1776824 no of the booking isGYG45608415
We arrived 45 min later because of the traficc and my mom wasnt feeling well when we arrived here they told is is not possible because its not on theyre official website we were very disopointed to hear that os no way to get in then to buy other tickets that are ceaper than from get your guide .If theyre is any possiblity to get a refund we would grately apreciate.
Skyline luge sentosa instant entry ticket
We visited Singapore during the month of june and we booked Skyline Luge Sentosa Instant Entry Ticket on 16th june 2018 in Get your guide site which cost $78 with ticket ref: GYG38595989. When we presented e-tickets with pin, staff at Sentosa tried to validate it, however they couldn't able to validate and confirmed us it is an invalid one.
We tried reaching the customer support number but no one was picking the call to address our concern. We even dropped an email to [protected]@getyourguide.com to refund the money. but no response received from them.
Regards,
Rathina Selvam
selvam.[protected]@gmail.com
Taxi service
Ref: GYG35057285
I booked a round trip from Krakow airport to Hotel Pollera in Krakow, costing £49.42. We arrived on Sunday 6 May and the driver was waiting for us to pick us up and take us to the hotel. He was very helpful and courteous. When we arrived at the hotel, I confirmed with his that our return pick up would be Wednesday 9 May at 0530 hrs (details of our flight times were on the original booking form).
On the evening of Tuesday 8 May, I called your offices to reconfirm the pick up time and was advised by a male operator that the pick up would be 0525 hrs on Wednesday morning. No taxi arrived.
Despite trying to call 13 times to Get Your Guide and Discover cracow, we couldn't get through and neither could our hotel reception. After about 40 minutes, we contacted a local taxi company to take us to the airport at a cost of 61.20 plz. On the way to the airport, I eventually managed to contact Discover cracow and spoke to Lucas, who advised that they had no record of our booking. After making several enquiries, he confirmed that Get Your Guide had not passed on the return journey information to him and advised that I should make a complaint.
I would like the return trip refunded (£24.71) and also the full cost of the taxi journey to the airport 61.20 plz. I have this receipt and will happily forward it to you.
We are extremely unimpressed with the service we experienced on this occasion.
Ref: GYG35057285
I would like to lodge a complaint regarding the booking I made for a return trip from Krakow airport to Krakow town. I paid £49.42 for this return trip.
The driver was at the airport waiting for us on Sunday 6 May and was very helpful and courteous. He dropped us off at the Pollera Hotel and I asked him if our pick up time on Wednesday 9 May would be 0530 hrs, and he confirmed that was correct.
On the evening of Tuesday 8 May, I called your offices to confirm our pick-up time and was advised, by a male colleague, that it would be 0525 hrs outside our hotel. No taxi arrived. We tried calling 13 times but could not get through to your number (or to Discover Cracow). After about 40 minutes, we hired a local taxi at a cost of 61.20 PLZ. Eventually, I managed to get through to Discover Cracow, who had no record of our booking. After making enquiries, a man called Lucas advised that Get Your Guide had not passed on the relevant details to them and so no return taxi was ever booked for us. He advised me to make a complaint, which I am very happy to do. We are extremely disappointed in this service.
Booking a tour of the alhambra in granada spain
I looked at a number of websites to book a tour of the Alhambra and chose GetYourGuide for a tour on the 16th November 2017. I used their website dropdown calendars etc to select the correct day. This was approximately 7 weeks prior to the tour. Two weeks before this tour I received an email from GetYourGuide stating that the tour had been cancelled because the Alhambra was closed on that day. Strange that I was able to book it on the website. They offered me the tour on the next day, however, I was due to catch a train at 6am the next day so I could not. We exchanged a number of emails but in the end they just said it had been cancelled. They did refund the money. The actual tour operator was Amigo Tours and I assume that they informed GetYourGuide.
We had already paid for our visit to the Alhambra so despite being told we had no tour (and therefore no possibility of getting tickets at this late stage) we went. It was towards the afternoon that we discovered that the Alhambra was basically free on the 16th November 2017 -? Monuments Day. Now it would appear that both GetYourGuide and their associated tour company Amigo Tours was quite happy to make money out of travelers but seemingly tight lipped when it comes to doing the right thing. When it became obvious that we were not paying customers they should have said that admission to the Alhambra was free on the day we have booked. They would have made a friend for life, however, this incident shows the complete lack of regard for customers as displayed by GetYourGuide and Amigo Tours.
a) How could I book the Alhambra when it is usually not bookable on Monuments Day in Granada 16th November?
b) Why did it take 5 weeks for GetYourGuide to tell me my tour was cancelled?
c) Why didn't GetYourGuide or Amigo Tours tell me it was free on the only day we were visiting Granada?
Seems like some companies are dodgy
claim (giftun island snorkel) ref gyg02593729
Dear all
Need to share with you my experience with the global international company like getyourguide on 30-6 I booked a trip [protected] Guiftun island) through website called (get your guid) they told me that within 84 hours I will receive confirmation email stating that the deal is done as the supplier may decline the booking, I waited till 11-7 without any feedback
On 11-7 I sent email to cancel the trip as they mentioned in the order summery that I can cancel the service any time without any charges and with full amount refund.
After my email 11-7 I received a call at 11 pmsaying that the trip is confirmed, while I thought that they will cancel it because of not receiving feedback till then. That's would I changed my plans on that day.
Now I contacted them and they refused to refund the fees also they insist that they send me the confirmation email and 2hen I kept asking them where us the delivery report for the email and that I need to send me the confirmation email attache they didn't answer me any more as they don't have evidence for sending me the confirmation email
So I need your support to direct my complaint to the required channel or tell me how to escalate this case.
Double booking: no refund!
We booked a tour group for the Vatican through GetYourGuide in Rome on 25May15 and it was only on our return back home that I noticed in my credit card statements that GetYourGuide made duplicated deductions. I escalated this to the support email at GetYourGuide but they told me that it is "impossible" to refund me for the excursion as I “booked a duplication”. The duplication must have been from the booking website I used (Tripadvisor through to GetYourGuide direct) - because I did not make multiple bookings for the same trip.
I feel this is a matter of principle, if you take money from someone by mistake and no services were rendered – you refund it, right? I cannot believe the audacity of the support line at GetYourGuide who basically stated that nothing can be done and I need to accept it as is. GYG02258532 vs GYG02258518, both for the Vatican, 9:00 on 25May15 for me and my husband.
We were clearly advised on the website a price in Aud but were then charged the same figure in euro. Very disappointing & would advise all customers to monitor very closely. I will not use them again as they were not at all understanding of our situation & provided absolutely no compensation of any amount
I booked 3 places, on the 29th of May, around 2:00 pm UK time, for the above activity on August 2, 2023.
I selected the option to pay later, filled the credit card details and confirmed it in my bank app.
But didn't receive any confirmation from Get Your Guide.
Can you please verify?
Tks,
Paulo Ferreira
email: 62pauloferreira@sapo.pt
Well, the guy stole one of our items I refuse to give it back. Get your guy did absolutely nothing. I want my money back.
I have booked tour of barcelona land air & water through we barcelona but water tour i.e. boat ride was not done
Company agree to pay 7 euro each total 21 euro to me
My email id is hiten.vora.esense@gmail.com
Booked a tour to Toledo from Madrid for May 21 2019 leaving Atocha station at 9 am. No one showed up to meet at the meeting point. I tried to call the local number but no one answered it. The number provided was
34 [protected]
My booking number was
GYG [protected]
GetYourGuide Berlin billed my credit card for something I never booked nor I knew the company before. I instantly blocked my credit card as I received an SMS alert. I tried to know how they got my credit card number and code and who was using it, but they did not want to disclose the details. Somebody was frauding me, them an Visa but GetyourGuide does not want to give further information to me and invoke privacy and security issues...Wow !
For some reason, my credit card number was used to pay for tours I NEVER booked! In total almost €1000 over a period of 10 days!
Am trying now to get my money back, and have filed a complaint.
Hi, I cancelled a booking and the refund still hasn't reached my bank account.
GetYourGuide still havent issued by refund
We are talking like machines which is not accepted
this guy booked the trip once and 8f he made it by mistake, getyourguide should notify home and confirm that not just taking the money and putting the customer in hell.
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About GetYourGuide
Customers can use the GetYourGuide website or mobile app to search for activities based on their travel dates, destination, and interests. The platform features a variety of options, including skip-the-line tickets, private tours, and unique local experiences, aiming to cater to a wide range of traveler preferences.
GetYourGuide also offers a service for users to read reviews from other travelers, which can help in making informed decisions about which experiences to book. Additionally, they provide customer support and the flexibility to cancel most bookings for free up to 24 hours in advance.
The platform is designed to simplify the process of discovering and securing things to do in a new city or country, with the goal of enhancing the overall travel experience for users. Whether you're looking to explore historical landmarks, enjoy a cooking class, or embark on a wildlife safari, GetYourGuide aims to connect you with the activity that fits your travel itinerary.
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GetYourGuide phone numbers+1 (855) 664-8235+1 (855) 664-8235Click up if you have successfully reached GetYourGuide by calling +1 (855) 664-8235 phone number 4 4 users reported that they have successfully reached GetYourGuide by calling +1 (855) 664-8235 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +1 (855) 664-8235 phone number 65 65 users reported that they have UNsuccessfully reached GetYourGuide by calling +1 (855) 664-8235 phone numberUSA and Canada+49 305 444 5944+49 305 444 5944Click up if you have successfully reached GetYourGuide by calling +49 305 444 5944 phone number 12 12 users reported that they have successfully reached GetYourGuide by calling +49 305 444 5944 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +49 305 444 5944 phone number 29 29 users reported that they have UNsuccessfully reached GetYourGuide by calling +49 305 444 5944 phone numberGermany & International+44 203 308 9497+44 203 308 9497Click up if you have successfully reached GetYourGuide by calling +44 203 308 9497 phone number 12 12 users reported that they have successfully reached GetYourGuide by calling +44 203 308 9497 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +44 203 308 9497 phone number 19 19 users reported that they have UNsuccessfully reached GetYourGuide by calling +44 203 308 9497 phone numberUnited Kingdom+33 185 653 444+33 185 653 444Click up if you have successfully reached GetYourGuide by calling +33 185 653 444 phone number 8 8 users reported that they have successfully reached GetYourGuide by calling +33 185 653 444 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +33 185 653 444 phone number 13 13 users reported that they have UNsuccessfully reached GetYourGuide by calling +33 185 653 444 phone numberFrance+39 645 236 984+39 645 236 984Click up if you have successfully reached GetYourGuide by calling +39 645 236 984 phone number 4 4 users reported that they have successfully reached GetYourGuide by calling +39 645 236 984 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +39 645 236 984 phone number 4 4 users reported that they have UNsuccessfully reached GetYourGuide by calling +39 645 236 984 phone numberItaly+34 917 693 519+34 917 693 519Click up if you have successfully reached GetYourGuide by calling +34 917 693 519 phone number 0 0 users reported that they have successfully reached GetYourGuide by calling +34 917 693 519 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +34 917 693 519 phone number 1 1 users reported that they have UNsuccessfully reached GetYourGuide by calling +34 917 693 519 phone numberSpain+41 912 611 5 93+41 912 611 5 93Click up if you have successfully reached GetYourGuide by calling +41 912 611 5 93 phone number 0 0 users reported that they have successfully reached GetYourGuide by calling +41 912 611 5 93 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +41 912 611 5 93 phone number 0 0 users reported that they have UNsuccessfully reached GetYourGuide by calling +41 912 611 5 93 phone numberSwitzerland
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GetYourGuide emailshelpdesk@getyourguide.com100%Confidence score: 100%Supportdataprotectionofficer@getyourguide.com92%Confidence score: 92%support@getyourguide.com91%Confidence score: 91%supportinfo@getyourguide.com91%Confidence score: 91%support
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GetYourGuide addressErich-Weinert-Straße 145C, Berlin, 10409, Germany
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GetYourGuide social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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