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Everything about Get Your Guide is misleading to the customer. The customer service is poorly trained to resolve problems. Everything is a run a round. Days upon days, hours and hours, to receive a resolution that is unsatisfactory via email. One agent does one thing, then another agent will respond to an older inquiry that had already been resolved, therefore creating a bigger problem. IWhy is it that a phone complaint is not resolved in real time instead of taking the route of email responses. Is it lack of awareness, laziness, poor training to cross reference, and to avoid further mistakes? Your founders, co-founders, investors, chairman CEO, COO, all need to be made aware of this. I will write to each one privately and individually to give them the heads up. I have read the numerous complaints online of unsatisfied customers that have paid out BIG money and therefor filed complaints to the way GYG has poor customer service in place. The term "thank you for patiently waiting and rest. assured" isnt working, especially when customers have tried to be patience your assurance isn't comforting. When a customer complains, its because, "There is only one boss, the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton Quote". In the end GYG has lost a valued customer, and any referrals they could have had. Now reputation is tarnished and referrals are gone.
Refer to:
original booking: GYG6H9WZHNQW
gift code 2GDT-5P8X-DMT8
ticket [protected], [protected],[protected], [protected], [protected]
Desired outcome: Refund of $350.64 back to my bank account. No rebookings unless I do the booking. Agents cannot take it upon themselves to rebook an event days later without the customer knowledge by agreeing to the date and time.
