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Glacial Energy of New Englad promised to save big on electric bill for companies. After a few months rates are doubled then they send a form for energy drop that states it will take a month or two do discontinue service, and customer service Senior Care Rep states that is it PSNH's fault not theirs. Not true PSNH says service immediately reverts back. I called NH Public Utilities Commission (Bob Rohnstock) he was very helpful. He said he would call them and I am not the first to complain. As a small business owner in this economy I am bothered that this company would take try to take advantage of business that might not pay attention to all bills that may increase slowly but substancially.
The complaint has been investigated and resolved to the customer’s satisfaction.
I cannot comment on if Glacial actually saves you money or not on your power bill. However I can tell you that the CEO Garry Mole is a piece of ### and a psychopath. He is such a piece of ### that his wife left him with his young baby and all he can do is talk about banging 25k supermodel hookers. I have a lot of friends who work for Glacial and I am happy they are in the Virgin Islands because it helps our economy and i am pleased my friends are making good $$$ on your hard earned dollar. They pay their employees twice the salary that they should get. People who I know who have no experience have gone from waiting tables to making 80 to 100k right off the bat. Even though a lot of people who I know and care for work for Glacial, I feel ethically responsible (which Glacial doesn't) to help people making a hard earned living. DO NOT USE THEM! ITS A SCAM
PS All the positive comments on this site seem to be from people working or making money from glacial.
Yo I worked at Lowes - but that’s in my past
Makin the benjamins at Glacial and havin a blast
Fiddys, hundrets, got the wad a green, G
Don’t come to my hood, you can’t hang wit me
Glacial Energy made me a playa
Chicks in da club know I’m da Mayor
Got my green suckas, I’m every chick’s goal
Glacial Energy made me rich, thank you OG Gary Mole
Just today I am now confused. As an agent in Pennsylvania, I heard angry phone calls saying that they paid 13.99, 16.99 and 15.99 cents - without GRT added in. That's a doubling of fees, yes it seems, and I am told that to get the average rate you have to average the entire year.
Am I selling a scam? Please help!
I spoke with the former representative I used to work through and she said it was a scam and that she is selling for a company called Liberty Power and switching over all her Glacial accounts.
Glacial Energy Idiots are a bunch of ###s. On their testimonials page two people said the exact same thing. When making up BS testimonials the couldn't even change them. Here are two different testimonials with identical wording.
I now know this is a scam!
"Glacial Energy was by far more competitive than the other companies and the transition went flawlessly. I cannot think of anything more that I would have asked. Our representative was and has been very informative about the company and the industry in general. For us, all in all we are very pleased with the savings and customer service that we have received." - Fallbrook, CA
As I said above, this is an ongoing project for me. I am in the process of working with Glacial on moving more of our Texas facilities to their services. We would eventually like to have all of our facilities under direct access with Glacial.
I cannot think of anything more that I would have asked. Our representative was and has been very informative about the company and the industry in general. For us, all in all we are very pleased with the savings and customer service that we have received."
Looks like I'm a little late in commenting, but anyone sticking up for Glacial is either a troll or an idiot, seriously. I work for an energy broker, and out of all the customer's bills I have seen (12 months+ worth), I have seen nothing but a price hike up Mt. Everest until the customer is paying waaayyyy more than they should be.
As mentioned it is always a risk to float in index, especially through peak seasons, but across all the states in which I've monitored their invoices compared to what we see from quote from guys like Hess, Direct Energy, or WGES. Across all states and the endless amounts of bills I have seen, I have yet to see any customer benefit from Glacial on any account. All clients that switch to us for guidance have nothing but bad things to say about Glacial and their shady reps.
On that note, how about these accusations regarding money laundering and investment in "blood diamonds" in Africa? I'm curious as to how legit this is, looks like Mr. Mole hasn't really had much to say in regards to that at this point. Cross your fingers, we may be witnessing the downfall of Glacial as we know it! :)
Competition fools bang on doors all day
They got a real lame rap, ain't got nothin to say
I'm killin it for Glacial, the internet is my tool
Takin the competition reps to school
Networking's the key, where you is and where you been
Got 5, 000 friends on Facebook, 500+ connections on Linkedin
It called networking suckas, don't even try to duplicate
Your life is a failure, so stop the Glacial hate
This company is THE WORST ! They lie, cheat and steal. The only positive comments are clearly from their employees or representatives. They promised huge savings and as soon as they switched my service, I was told I was getting better rates from NStar and they didn't know why. I also was hit with a retroactive charge from my carrier that amounted to almost $30, 000 because NStar was giving us the lowest rate possible. I never signed a contract with NStar to receive this rate, just got that rate when service started. After terminating Glacial I started getting collection calls from them for inflated amounts and I now switched back to my main carrier and I'm not getting the rates I was getting before Glacial entered my life. I get sick just hearing their name. And my nightmare isn't over. I still have to deal with them, and now an attorney. Run from these thieves !
Anybody who markets the Glacial Energy scam for more than a few months is either a degenerate lowlife or a complete ###.
This complaint was addressed and the New Hampshire business owner was satisfied with the outcome. No official complaint was ever filed with the NH PUC. While the request to change back to any utility company is submitted immediately, there is still a certain process that must be followed and the official switch date can vary. In most cases, the switch date is the next scheduled meter reading date by the utility company. For more information or if you have additional questions, feel free to contact Customer Care at http://www.glacialenergy.com/customer-service.
What about the latest fine from the Texas PUC where Glacial was fined $235, 750. You can read about that one here. http://www.energychoicematters.com/stories/20120109b.html
I have had nothing but a positive experience. Glacial has saved a couple of small companies that I own a good percentage of money on both my gas and electric. They have been crucial in helping out my bottom line.
I heard that Glacial's license was being revoked in TX and PA and that a regional director recently leaked customer lists to a competitor, and that he will receive 1 mil for every customer that the other supplier manages to close from those lists.
I have been extremely satisfied with Glacial for a couple of companies that I own. And, btw, there are fixed rate options at this point so everything is even more seemless than it was under the variable.
I have been with Glacial for about a year and a half. Everything was fine until one month my rate jumped from .11 to .28KWH. My bill went from $250 to $860. When I tried calling the company all I got was answering machine. I left numerous messages but no one has ever called me back. When I finally got in touch with someone they told me its no mistake, thats the market price. That was a lie. So I called Board of Public Utilities. They told me they have a lot of complaints with Glacial as well as many other third party providers. They recommended me to switch to my utility company as they don't do these crazy price increases. This was a commercial account. They also delete all posts from their FB page
All the positive comments here must be from the company. Why would anybody be on a complaint board if you are happy with you service
We are a small resort in Bethel, Maine and we track our energy usage and costs closely. In February our rates more than doubled from an average of $6, 000.00 per month to over $14, 000.00. I was told their 'costs had gone up'. We went back to the Standard Offer and are seeing our energy costs drop down to normal. I am spreading this word throughout the business community in Western Maine.
Glacial energy is the biggies scam. They charged me at .26/kWh a month now. After I have stay with them for a year at a rate of .079/kWh. I will never do Business with them again.
They slipped extra charges in on me and deducted them from my checking account. They did it again even after being ordered to refund $235, 770.00 in overcharges and going into bankruptcy! I now have a claim in with the bankruptcy court for the overcharges. SCAM.