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CB Citizenship and Immigration Services Global Visas unprofessional, inexpert, disorganized, slow,
Global Visas

Global Visas review: unprofessional, inexpert, disorganized, slow, 65

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Author of the review
5:21 pm EST
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Acc. To alexa, global visas has the most traffic, & it is supposedly one of the largest, if not the largest visa immigration services in the world. I researched reviews online, & only found a few negative comments — all from india — & 1 or 2 positive comments. The global visas account manager was friendly & knowledgeable when I called their london office. So I hired them to help me sort out getting a highly skilled worker (hsmp) visa to the uk.

Unfortunately, global visas sr. Case manager, katarzyna pasternyk, is disorganized, slow, & lacks any sort of empathy. She is unable to provide a roadmap of the application process, & two weeks after working with her, she has yet to tell me about the actual interview.

She asks for letters from banks, employers & my landlord, but she does not give any letter samples or explain — what information they should contain, who needs to sign it, etc. The client must figure that out all on their own. I believe she tries hard, but her advice is confusing.in the last 2 weeks, I have spent about 50 hours on trying to contact global visas, trying to speak with global visas case manager katarzyna, trying to understand what she is saying, trying to understand what I need & what the next steps are.

I receive is a smattering of unintelligible comments written among my original questions (often without formatting that distinguishes where my email ends & global visas' comments begin).

It's a simple question of knowing how to manage a project. Any event that requires a longer time to complete should be given adequate lead time so that all elements come together at the same completion date. Unfortunately, global visas sr. Case manager katarzyna pasternak does not know how to do this. Example: I have bank accounts in the us, but I do not live in the us. After 1 1/2 weeks of consultation (I gave all my information on the first day), I was finally told that online bank statements were not acceptable, & that the bank statements needed to be original paper bank statements.

My bank in the us is citibank. To request a paper bank statement requires 2-3 weeks. They will mail it to your us address, but not your international one. You need to have someone receive it & re-send it to you. If I had known that from the beginning, I could have started right away on getting it. Better yet, global visas senior case manager katarzyna pasternyk should have been the one to advise me to do that. I am the client. Katarzyna’s response? Oh, just get the local branch to give it to you. They can’t? Oh, then ask them to stamp your printout of your online bank statement. She obviously doesn’t know that banks run independently of each other, country to country.

I decided to email a formal complaint & requested a new case manager. I was told by katarzyna pasternyk's supervisor, adrian baxter, that he would only review my issue after I had filed a formal written complaint. I sent him a longer, more detailed complaint in a word doc.

Response from adrian baxter of global visas:
"you hired global visas to assist you with your tier 1 general application. We have provided you with advice & assistance in line with home office guidelines... I will not be able to reassign your case to a new case manager. I look forward to your response advising of how you wish to proceed." he did not offer any options.

I replied to his email & requested to speak by phone. I would go to his office, but I am not in london. He did not answer his phone any of the times I have called him, nor has he ever returned my voice mail. I have been waiting nearly a week for some response.

It is possible that there are some really great people who work there.in fact, i'm sure of it, as I have never seen a company where there employees were all disagreeable. However, if you have the misfortune of getting an inexpert, disorganized, slow case manager at global visas, you will not have a proper channel to resolve your complaint.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

65 comments
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Amit
FR
Dec 27, 2009 4:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Harry_palm69
Dude, u are at a place where people complaint.. so as to make sure that the company making the scam gets the treatment for what they are doing. saw ur previous posts, are u 12? posting around posts like this? if u have a life go on with it. if u cant help others just be quiet rather than posting around ur comments! I am sure u have better things to do

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Anthony123
London, GB
Jan 08, 2010 9:42 am EST

my gosh, have people lost their marbles, all this time and energy into nothing, if you have a real grievance with global permits then pursue it through the courts, if they are in the wrong you will receive grievance.

From what I can see this is simply a smear campaign for people with a lot of time on their hands, what was wrong with the service did you not receive the visa>?

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splitsecond202
kent, England, Kent, GB
Jan 08, 2010 11:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Is anthony123 a friend of liam clifford? you dont seem to have a grievance against global visas or you dont say you have used them. then what are you doing on a site with complaints against them? what are you doing googling global visas complaints at 4.50pm on a friday when everyone just gets out of work for a drink coz is the end of the week?

Did liam clifford ask you to help him on a friday afternoon when everyone just wants to get home for the weekend?

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poutchi
London, GB
Mar 19, 2010 9:13 am EDT

The worst service ever.. I used them and I wish wish I didnt. they took my money and did nothing... they are lazy, slow, and lairs, and once they have your money they are very slow and they ignore any contact with them, calls, emails, or letters. if you want to test them call a case worker directly at their number... you will see, its always a vocie mail... this tells you all you need to know about such company... please dont use them and I hope they will ahve a huge law suit on their hands. thieves

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JusticeLeague
Londinium, GB
Apr 01, 2010 6:58 am EDT

Did you know: global visas was owned by a company called jetcrest limited; global visas was a trading name. jetcrest was owned by mr liam clifford. the company went into liquidation.

Mr clifford has been disqualified from being a director:

Disqualified from: 01/08/2008 to: 31/07/2013

Http://wck2.companieshouse.gov.uk/119c679429f8aabbf2b4cadb285aadc0/dis_pers_apps?row=18

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splitsecond202
kent, England, Kent, GB
Apr 10, 2010 3:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

can you tell us something we dont know? we have known that for 2 years and now you are starting to re invent the egg. yawn yawn

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karlshaw
IN
Jun 19, 2010 6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

what an idiot this guy is global visa a scandalous company they are [censor]ing [censor] in terms of client relationship they screwed my file [censor]ing [censor] holes in terms of replying emails phone is on voice mail since 9 months i am going to sue them more importantly any person in the world who hires there services for me is a [censor]ing idiot and a kunth

i hate them and i wish i could kick there [censor] live...

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CLIENT123
LONDON, GB
Jun 22, 2010 10:04 am EDT

I disagree with all the positive comments they r all scandalous global visa is a sucker and should be closed down every case manager should be jailed for 50 years for inefeciency

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Muhammad Sajjad
SA
Jun 24, 2010 11:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi I am muhammad sajjad and I am one of dissatisfied clients of global visas as I started with them to handle my case for hsmp and after my first call they did my assesment (which I also did in web) and asked me to deposit 100 pound to start with the case and I did that and sent them the signed required papers.
After few weeks again I received a notification to pay them remaining which was suposed to start at the time when I started my process where as I did not sent them my passport, educational documents and basic required ielts results, but they asked for money. I replied them that please don not process my cases as yet I am not able to go for ielts which is one of basic requirement to process my case but they again sent me the notice to pay and they blocked my log in page.
I called them and the person whom I talked in the begining and he was very humble and politeat the time of taking the case the same person was threating me that he will go to court if I will not pay. I don'y know who gave him this right to say but he provoked me to sue global visas for this misconduct with their clients and distrubing them mentlay.
Any how finaly I decided not to proceed my case with them and also to lodge a complaint in uk home office against them and also I am sseking help from a lawyer to sue them.
It was very clear to me that they are just cheating the people all cases which are comlete and desrving those are gtting done on merits not with any thing specialy by the global visas.

Any how if any one want to joing me if he/she has been cheated by them than let us get them to the court room.

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Vulchi
Fremont, US
Aug 02, 2010 2:27 pm EDT

Thanks to all... it was really an eye opener for me! I was desperate to get my tier 1 visa done for uk and these global visas guys contacted me today to pay an advance of 200 pounds. thank god! I did not pay already!

I will now think of only doing it myself and not go to any agency like this~

Kind regards
Chandra

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RussellJ
Chigwell, GB
Sep 11, 2010 9:32 pm EDT

Cash taken, no servie provided< no refund no answers, global visas are scammers

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NickyDee
mn, GB
Sep 30, 2010 9:14 am EDT

Liam clifford and global visas are a bunch of crooks. I am not a client who suffered due to global visas I am employee of global visas. I worked with them for over 2 years. liam clifford is a 40 year old kid who will never grow up. yes he wrote all these positive comments himself. I am proof for it. he is a cheater and runs a company which has a silly little contract. I can promise you once you have paid ur money u will not recieve the service you deserve. the employees will only answer there phone when its a new "sale" once the deposit is taken they will take the outstanding fee from ur card without even informing you. then they will say tht u have a contract that once you have had a 5 min consultation with a "legal case worker" u r liable to pay there outstanding fee. there legal case workers do not even have gcses forget having a law degree. they pass the oisc level 1 test which my dog can pass too as it is all copied and pasted from google. liam clifford is a crook and a cheater he will rob u if he has too. the company is not even on his name its under his wifes name. he is a [censor] and will not refund ur money as he doesnt have any money to refund. u pay him he survives u stop paying him he will move into a council flat. I will be posting some evidence on this website soon but till then do not pay global visas even a penny to "start" or show "financial commitment" as the sales person would say because he/she is traping you into paying ur money they will then store ur credit card number and take the outstaning payment. and never refund ur money

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Frustrated888
Fredericton, CA
Mar 09, 2011 1:09 am EST

I agree with most of the complaints here. global visa employees are condesending and clever thieves. please everyone, save yourself a lot of stress and money - don't use global visas "services"!

I am ill and need medical attention which I may not get in time due to my inability to get the country's health insurance that I now reside in. I have to begin the application process all over again.

Globla visas lied to us and told us to say lies when crossing the border.

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sanjaykumar88990
GB
Mar 25, 2011 8:48 am EDT

*highly important* we can bring down global visas guaranteed
Global visas scammed me £2500 and im now fed up of them. its time to take action.
Global visas get 100% of their customer from google advertising. you can stop global visas by simply following the steps below and complaining to google about your experience. please follow the steps. it takes no more than 3 minutes of your time.

1. goto the following website adwords. google.com/support/aw/bin/request. py? contact_type=aw_complaint
2. type in your name and email and choose the complaint type as "business advertised through adwords"
3. press continue
4. fill in the details of your complaint and tell them about the scam the global visas are comitting.
5. click submit

Thats it! google will review all the complaints and they will stop global visas from comitting any further fraud.

Please copy and paste the above instreuctions to as many websites as possible.

CookFamily
CookFamily
Oshawa, CA
Apr 04, 2011 5:10 am EDT

Re Global Visas:

They've made a huge mess of my case as well. I've had to do all the work myself, along with my fiancee in Canada. The worker I had dealing with my application was Agnieszka Skrzypczak, she never returned calls, emails or messages on their site. My fiancee had to call the Canadian branch just to get Agneiszka to call me in the UK. They are very unprofessional people who have let people down time and time again! They promised me they would have my application sorted in 3 to 6 months, we are now in to the 6 month and I've heard nothing. To top that off, my fiancee found out that Agnieszka is leaving the company at the end of March and someone else is taking over her case files. They failed to notify me of this! I will be contacting Global Visas in the morning to find out what is going on with my application and if I'm not satisfied with their answer, I will be asking for all of my money back, in full! If a refusal is given to me for my money to be returned, I will be taking them to court. I have a fiancee and 11 year old daughter in Canada that I need to be with, but because of Global Visas being so slow, I can't be with them until I find a company that is willing to do the job right!

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dannielbarnes
ZW
Apr 12, 2011 4:02 pm EDT

Global visas are a scam company. contact google on

Adwords-uk@google.com

And tell them about it

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DrAB
Kettering, GB
Dec 01, 2011 7:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

All those feel robbed should file complaint with UK police fraud services at www.@actionfraud.org.uk

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Corne555
Lee, GB
Mar 05, 2012 4:59 pm EST

Hi all

I also had very poor service from Global and no one is bothered to respond to my complaints. Today I tried to call the office again and the number just rings and rings. I have been passed on from one useless adviser to another. The last one just disappeared completely not even the guys at the office knows where he is. I have wrote numerous complaint emails this last few months and had no feedback what so ever. I even yelled at them so bad that my boss called me in and asked if I'm ok and still no one even phoned to ask why I talk to their staff like that. This is the worst VISA company in the world. I had nothing but stress since I signed on. All the advisers help you halfheartedly and I now realize that you cant trust them to sort out your visa application.

Please do not use this company they do not care about you at all

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albert rosales
CR
Apr 10, 2012 10:25 pm EDT

Global visas is a scam

They deceive me

Took $1600 usa dollars from me

Long story short:

I found on internet this global visas and just send a question

Global visas dustin neal and associates told me that with a letter

from my clients and my resume would be enough to prove

That I was qualified for the immigration category at that time

Global visas dustin neal and associates started calling me

Sometimes 7, 10 or more times a day... assuring me that

It would be fast and easy to process my canada immigration application

Well before I send them $1600 usd I ask one more time

That to start my canada immigration app. would be a letter from my clients

And my resume... they say yes...

After that they change everything... I would have to produce close to 60

Certified documents... supposedly needed...

I asked for my money back and this thefts, low life, deceivers, lier refuse

To give me back nothing...

Global visa is an international red of shameless thefts deceivers that play

Technicalities and legal loops to scam money from people around the world.

Those how steal will loose 1 for 100 sooner than later...

I know that every single one of those scamers will get in their life some kind of

Punishment for what they do with people around the world...

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22sony
IE
May 16, 2012 7:54 am EDT

Hi I too lost my money for nothing, my mistake I goggled for australian immigration and I spoke to them.

Global visas says, our fees are for providing our expert information and advice during our consultation. consultation takes place within 72 hours of becoming our client (they wont contact you after first call and you don't get any answer too). you may pay a deposit but you must pay rest of the fees with in 30 days. we will take the money from your account if you make the first payment by credit card or debit card. we can take the next payment from the same card. (no doubt once you gave your card details you lost your 2000 pounds). at this stage consultation has been completed and therefore services rendered in line with our contract.

There for your clients claim that the goods haven't been received is with out substance and in fact a fraudulent action.
As per global visas I lost 2000 pound and am a fraud. thanks to google.

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DrAB
Kettering, GB
May 17, 2012 10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Would like to contact solicitor in uk?

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Nepra
IN
May 18, 2012 9:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi I feel global visa is the worst consultants in india as they have cheated my friend by taking extra money for process and they not completed his process from past 6 months which have to be completed with 4 months and everyone they change his case manager so advice people never trust global visa delhi I request all people all over world

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Meho
SD
May 30, 2012 7:07 pm EDT

Hi
Can anyone answer my question there are more that one global visas web site. which one can I trust. I 'am a little bit confused. please direct me. thanks

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APP103
Newcastle, GB
Jun 07, 2012 3:06 pm EDT

I had applied for a permanent residency for oz and was told by the sales people that global visas would handle everything. document after document was handed in and nothing happened. nobody followed up and no consultation what so ever. 4 case workers later my application is in the doldrums and now I am not even eligible. money wasted and nothing of value was provided. I would never recommend global visas even to my enemies. please use them only if you want to waste money.

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meshnino
AE
Apr 18, 2014 6:11 pm EDT

They have collected all the required documents and received all of their payments as well as the canadian authorities submission fees however they failed to submit our application to the canadian authorities on time and informed us to wait till the following year till the canadian authorities open for submission again and that was after 6 months later to submitting all of our documents and paying all the required fees.
They rarely reply to our emails and inquiries and when they do reply they don't answer all of our questions they only pick what they want to answer for. so, we consider it a zero communication system.

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  1. Global Visas Contacts

  2. Global Visas phone numbers
    +1 (647) 260-0859
    +1 (647) 260-0859
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    971 44 251 584
    971 44 251 584
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  3. Global Visas address
    10 Four Seasons Place, 10th Floor suite 1025, Etobicoke, M3B 3S6
  4. Global Visas social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024