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I honestly do not even know where to start.
I now receive cs payments for my daughter via the Way2Go Card and it is horrible. I finally figured out clicking the prompt option for filing a dispute is the only way you can speak with a representative. Each representative that I have spoken with has been super friendly but not helpful at all.
I decided to use the one time transfer option and send myself the $450.58 from the account onto my personal bank acct and now the money is lost. The system makes you enter the acct number and routing number twice, so you don’t make a mistake and I even screen shotted the fields as I had a feeling something would go wrong.
Low and behold something did.
I was told it takes 2-3 business days for the money to post to my personal bank account in which is not true. It is now day 7 and my bank still has no incoming payment transactions for this amount.
I have spoken with four reps via the Way2Go customer service dispute team and each time I get a different reason in which the money did not go through. One rep stated that I should give it another day or two and it should post.
One rep confirmed my account and routing number and stated if the money doesn’t transfer then it will go back on the Way2Go Card.
Another rep stated she shows the money cleared on her end but shows it going to a different account number. This company/service is a joke. The fact that there is no versus transfer option is crazy. Not to mention I was told that if I dispute the charge it will take up to 45 days for the money to be returned. One lady stated the money should reverse after 10-15 days and go back to the card. It seems everyone working in customer service for Way2Go has a different answer for the same problem and it’s mind boggling. They say this card is suppose to make things easier, simpler when in fact it makes things more difficult. I won’t even get started on how the direct deposit option doesn’t even work properly, smh. I have asked to speak with a supervisor to get this issue resolved and escalated and it seems they do not have supervisors.
Desired outcome: I would like an immediate return for the full amount to my card. Please and thank you. Please update the system and train the customer service reps to be on the same page as I received several different responses to the same problem.
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We should all complain to the attorney general office because I did not choose this company or their card to receive benefits it was chosen for me, by course because I am the guardian of a child that receives benefits. Business is business if they are not conducting business in the proper way shut it down . Report it to the news, put it on social media it’s time for companies to stop being paid for poor service. Life is already stressful nobody wants to deal with late oe missing funds and horrible customer service to top it all off.