Goggles4U.com
Reviews and Complaints

I gotta say, I was pretty excited to order my new glasses from Goggles4u. I mean, who doesn't love a good deal, right? So, I placed my order on January 3rd, 2021 and paid an extra $15 for "1 hour processing". I was feeling pretty good about my purchase, until I received my order today, February 11th.

Let me tell you, I was not happy with what I saw. The lenses were yellow with a blue tint, which was not what I had ordered. I specifically requested clear lenses with no extra coatings. So, I decided to contact the customer service chat to see if they could help me out.

At first, the representative told me that I had actually ordered the Blue light blocking lenses, which I knew was not true. Then, they told me that there was a "glitch" in the website and that they would replace the glasses for me. Okay, fair enough. But, here's where things really went downhill.

Turns out, they no longer had the frame that I had originally ordered in stock. And, because of the "glitch" in the website, I wasn't charged enough for my glasses. So, in order to process an exchange, I would have to pay an additional $51.90 US. Are you kidding me?

I gotta say, this is a pretty terrible way to do business, Goggles4u. I mean, how are you supposed to win loyal customers and increase your customer base when you're pulling stunts like this? It's just not right.

Overall, I'm pretty disappointed with my experience with Goggles4u. I wouldn't recommend them to anyone, and I certainly won't be ordering from them again.

I've been shopping with Goggles4u for years, just like another reviewer. Recently, I bought two pairs of glasses from them. The first one was a pair of prescription sunglasses with standard polarised thickness lenses, and the second one was glasses with protection from blue light and supposedly the thinnest lens. I was so excited to receive them, but imagine my shock when the second glasses arrived thicker than all THREE pairs of glasses in similar frame size and the same prescription, despite the fact they were supposed to be thinner! I mean, seriously, what's the point of paying extra for thin lenses if they're not even thin? It's ridiculous!

I tried to contact their customer service, and after being on hold for what felt like hours, I finally got through. I explained the situation, and they offered me a replacement in a style I don't even want. I mean, come on, I paid for a specific style, and now they're trying to give me something else? And to make matters worse, they argued with me despite clear photographic evidence that the glasses are not the thinness specified. I mean, I'm not a liar, the photos prove it!

I asked for a refund, but so far, I'm being ignored. I mean, what kind of customer service is that? I've been a loyal customer for years, and this is how they treat me? It's unacceptable. I'm so disappointed in Goggles4u, and I won't be shopping with them again. They lost my business for the audacity of calling me a liar even though the photos prove I am not. It's just not worth the hassle.

I recently purchased two pairs of glasses from Goggles4u and I must say, they look pretty darn good. The frames feel sturdy and well-made, and the prescription seems to be spot on. I've read some reviews where people have had issues with their scripts being incorrect, but thankfully I didn't experience that.

However, the downside to my experience with Goggles4u was the wait time. I've ordered glasses from four other companies before and I've never had to wait more than two weeks. But with Goggles4u, it took a whopping 32 days from the time I placed my order until I received them. I'm not sure if they outsource their business to other states or countries, but if they do, they should definitely disclose that information to their customers.

I tried to get some answers by contacting customer service and requesting tracking information, but the rep I spoke with was pretty evasive. Instead of answering my questions, they just told me that they were refunding the express shipping and that the glasses were being sent to the shipping facility. That's pretty vague if you ask me.

Eventually, I did receive a tracking number, but it was literally the day before my glasses arrived. When I checked the number, I saw that it only took four days to ship from California. So why is Goggles4u charging for expedited shipping with a 10-12 day wait time? It all feels a bit sketchy to me.

Overall, I'm happy with the glasses I received from Goggles4u, but the wait time and lack of transparency from customer service left a bad taste in my mouth. If you're in a hurry to get your glasses, I'd recommend looking elsewhere.

I gotta say, I had a bit of a rough time with Goggles4u. I placed my order for some glasses on May 12, and for nearly two weeks I couldn't get any info from them about what was going on. Finally, I got an email from an automated address *@goggles4u.com, which made me think I was talking to a real person, but nope. It took three whole days after that for them to tell me I'd get an email when my order shipped. And then, today, June 1, I finally got a chat message from them saying my order was with USPS and ready to go. I finally got a tracking number, but when I went to check it out on USPS's site, they said they couldn't track it until they got it from the vendor. What gives?

I gotta say, there's not much communication going on here. They charged my card as soon as I placed the order, but it took them three weeks to get me a tracking number that I had to push for. I'm hoping the glasses are good, like other people have said, but if you're looking for a company that actually talks to you, you might want to look elsewhere. There's no Steve, and there's not much else going on here either.

So, I was really excited to order two new pairs of glasses from Goggles4u on September 21st. I even paid extra for expedited shipping so I could get them as soon as possible. But, unfortunately, my excitement turned into disappointment when my glasses didn't arrive within the promised 12 to 21 days. It's now been a whole month and I still haven't received them.

I've tried to contact their customer service team multiple times through email and live chat, but all I get are the same excuses and promises that my glasses will arrive in 3 to 7 days. I've been on their case for weeks now, trying to track my package, but there's no tracking information available.

This is actually my fourth time ordering from Goggles4u, and the last two times have been nothing but a disaster. The time before this, they forgot to include one of the pairs of glasses I ordered, so I had to wait even longer and pay for shipping again. And now, I'm still waiting for my glasses to arrive when I tried my best to order them in advance for my vacation.

To make matters worse, the two pairs of glasses I ordered from them before broke in no time at all. So, needless to say, I'm never ordering from Goggles4u again and I would advise anyone considering it to think twice. Their customer service is terrible, and I swear I was talking to an automated machine or something.

All I want now is my refund so I can order glasses from somewhere else. It doesn't look like I'll be getting my glasses from Goggles4u at all. In fact, I'm starting to think they're nothing but thieves.

I've been ordering glasses from Goggles4U for a while now, and I gotta say, it's been mostly smooth sailing. But recently, I ran into some trouble. I placed an order and it took over a month to finally get the glasses. When they arrived, they were scratched up like nobody's business. I mean, come on, that's just not cool. But I reached out to their customer service and they were pretty cool about it. They replaced the glasses and they arrived in a reasonable amount of time. So far, so good.

But then, about 6 weeks later, the replacement glasses arrived and they were just terrible. I mean, it looked like someone took sandpaper to the lenses. And I know how to take care of glasses, I've been wearing them for decades. I've never had a pair get this damaged without some serious trauma. Unfortunately, I wasn't at home where all my old glasses were, so I decided to just suck it up and order a new pair. I paid for expedited processing, but it's been weeks and I still haven't received them.

I tried reaching out to their customer service again, but they were no help. They just told me I'll get tracking when I get tracking. Like, what kind of answer is that? They sent me an email on November 5th saying processing was done, but I still haven't received my glasses. I'm starting to think they're lost in the mail or something.

Honestly, I wouldn't recommend ordering from Goggles4U. Their quality has really gone downhill, their shipping is super slow, and their customer service is pretty much non-existent. There are plenty of other online glasses companies out there, so save yourself the headache and go with someone else.

I've been using Goggles4u for over a year now and have ordered more than a dozen pairs of glasses. I've used different accounts, so I can't say exactly how many pairs I've ordered. The first pair of "readers" I ordered had a prescription that was way off, but they quickly fixed the issue. My second pair of plastic readers had one arm break off after only 5 weeks, but out of all the cheap readers I've bought, this was the only one to have that problem. I've bought readers for as little as $6.95 plus shipping, which is a great deal. However, I recommend spending a few extra dollars for metal frames as they tend to be more durable.

If you're looking to save even more money, be sure to search for the best discount codes out there. I've been able to get up to 73% off on some pairs. However, I will say that production, processing, and shipping have always been slower than I would like. In the past, I've paid for the quickest shipping option available to me.

Now, here's the current issue I'm having. I ordered a pair of dark sunglasses with "the works" for around $33 on December 23, 2021. It's now February 2, 2022, and they are still in production! According to a chat representative, they were in the "tint" stage yesterday, but it's been 41 days and they're still not complete. This is a major disappointment, especially since summer is coming up and I was hoping to have them by then. If you need glasses in a hurry (less than 2 weeks), I recommend going somewhere else. Unfortunately, Goggles4u can never give you a definite shipping or arrival date.

Despite the slow production and shipping times, the staff at Goggles4u have always been polite and professional. I hope they can resolve their current issues quickly because I've been happy with the quality of their glasses in the past.

I gotta tell ya, I had a real bad time with Goggles4u. I mean, I made four orders from them and every single one had something wrong with it. Like, the lenses were either messed up or they made me feel all dizzy and disoriented. And don't even get me started on the warped lenses - that was just plain lazy on their part.

So, I tried to get some help from their online chat, but it was like talking to a brick wall. I spent a whole hour going back and forth with them and got nowhere. It was a real nightmare, let me tell ya.

And get this - the optical center was all messed up too! Like, the vertical alignment was different on each lens. That's just plain sloppy work if you ask me. It's like they didn't even care about quality checking their stuff.

Now, if you happen to have a laser measurement device, you might be able to prove that their glasses are messed up. But if you don't, you're in for a real headache trying to explain why the glasses just don't feel right.

Honestly, I'd say save your money and go with a more reputable online dispenser. You know, someone who can actually provide you with a laser measurement of the finished lenses. These guys are just low quality, plain and simple.

Oh, and don't even get me started on their free lenses. Sure, they have great anti-reflective properties, but they use these cheap Apsheric shaped lenses that give you headaches. I'd recommend finding a shop that gives you more comfortable Spherical lenses.

And if you ever want to get tinting, forget about it. You can't get anti-reflective coating on the lenses, so they end up with so much glare that they're impossible to use.

So, yeah. Be careful with these guys. It's like playing a game of chance every time you order from them.

Goggles4u used to be a great company, but now it's just a mess. I ordered two pairs of glasses on 8/20/20 and it took FOREVER to get them. They used to be faster, but now they're just slow. The glasses are made in Pakistan and shipped to California, then to you. It's a long process, especially if you need prescription eyewear ASAP.

When I finally got my glasses, one of them had scratches on the lens and was blurry. It wasn't even my prescription! I contacted customer service and got Zendesk, which is a middleman that knows less about the company than you do. They told me about the 100% satisfaction guarantee, but that's not helpful when you get a defective product. They sent me another pair of glasses, but that one had a broken hinge screw. I might be able to fix it with an eyeglass kit, but why should I have to?

I emailed customer service and haven't heard back from them. It's really sad because I used to like this company. They used to treat people fairly, but now they just want to shake every dime they can out of their customers. If you want good glasses, pay the extra money to Warby Parker or some other company. Stay far away from Goggles4u.

I ordered a pair of glasses from Goggles4u on June 26th and finally received them on July 24th. Unfortunately, the glasses were not made correctly and caused my right eye to be blurry. I contacted their customer support on July 25th to request a refund, but they offered a replacement instead. At first, I declined because I was not confident in their manufacturing quality and did not want to wait another month to receive it. However, the customer support representative assured me that they would make the glasses correctly this time and put a priority note on my order so that I would receive it in only 10 to 12 working days. They also offered the option to choose a different frame.

I decided to give them another chance and ordered a new pair with a different frame. On July 26th, I went to a local optometry to have them check the glasses and confirm that they were made incorrectly. The optometrist confirmed that the right lens axis was way off and suggested that I have Goggles4u remake them. I contacted Goggles4u to let them know about this confirmation.

However, on August 12th, I still had not received my glasses and noticed that my order status was still under production. I contacted Goggles4u about this issue, and they said that there was a system glitch and that my RX had not been updated. They assured me that they had notified production and that the process should start immediately. However, my RX had never been changed, so there was nothing to update.

To make matters worse, the glasses were manufactured in an Asian country, so even if they shipped them immediately, it would still take another two weeks to receive them. This meant that it would take a month to receive my order from the order date, which was the exact situation I wanted to avoid. I requested a refund and to cancel my order, but they asked for my patience and assured me that the glasses would be shipped shortly. However, I had already spent nearly two months on this, and they were shipping from a foreign country, which would take at least a week or two to get here. According to recent reviews, it may take another month.

The most frustrating part about this whole situation is that even if they cancel my order and give me a refund, I still do not have my new prescription glasses. It will take another two to three weeks to get a new pair of glasses from a different seller. Goggles4u wasted two months of my time for nothing, and the time is not recoverable.

I've been a customer since 2014. I've ordered approx 20 different pairs of glasses with small changes to my prescription over the years. I proudly refer friends to try them out. The prescriptions have been spot on. I have them checked by my optometrist. He now refers clients of his that are uninsured to buy through this site. My current glasses have been my favorite and still look great after 4 years. Shipping can be a little slow but they recently added a rush feature.

I ordered my glasses 10/04 I've never received a tracking number just keep being told it's stuck in shipment and that it's technically not late. When indeed it's been over 21 days since I ordered these glasses. They're false advertising and sending me spam emails to order more glasses when I haven't even received the pair I ordered a month ago I'd like a tracking number and an exact date of when my glasses will be in not to be tolf everyday give them 24 to 48 hrs to receive them

Hello i am on my 3rd pair of glasses and overall except that i am buying very inexpensive glasses so i understand some quality level problems and delivery delays, but a offered discount is not the answer for frames that break in a 4 month period with a customer that has given the benefit of doubt and excepted the lack of quality again and a again , i hate doing reviews but it has reached a point of this company is showing the lack of care for its clients even the ones that have given them more than 1 chance

Ordered a pair of glasses, received them and thought I was done. Went to local eye doctor for new exam to re-order next pair from Goggles 4U. They did eye exam and checked my glasses for focal points. My Goggles 4U were so far off true prescription the doctor was concerned. Luckily I didn't use the glasses much because they didn't feel right. I have purchased correct pair from local firm and will never order from Goggles 4U again. Goggles 4U can and will ship whatever they want. If you get a pair of glasses from them and they're ok, lucky you. These offshore companies are third world crud.

Make up order and of course it's late! 10-12 Days priority shipping and tomorrow will be business day (working day) 13. This is a makeup order for my first order that was messed up. I will steer clear of this company from now on and suggest others do also. First order was a shame on them and 2nd time was shame on me for thinking they would make this right.. Goggles4 staff: dont bother with a response of how you will take care of the issue because this is just said to make you look good. I never heard a word last time until I contacted you and even than I had to fight to get things "corrected"!

I placed two orders and in general am reasonably happy with the company. Glasses quality is good enough for me (I only wear glasses when driving). The first order came in 2 weeks: very fast for something that is manufactured in China. The second order got lost in transit from China; 4 weeks after placing the order I contacted their customer care and they reimbursed my shipping fee and processed the free replacement. Then the original shipment somehow showed up in the system; in the result, I received double quantity. I would order from them again. It's a good company striving to do good to their customers.

I had ordered glasses to wear at work .I had barely used these glasses and the lenses are having hazing on it as though the protective layer is delaminating. I emailed them and they said that there is only a 15 days warranty from Day of invoice even though I did not get the product for more than 15 days as it were outsourced. I feel nobody should be fooled by there 50% discount as they have a poor outsourced quality .Irrespective of a manufacturing defect they were unable to have a courtesy to rectify it.The glasses which I ordered from the Eye Dr comes with 1 year replacement warranty for a period of 1 year.

i think these glasses are great. using discount codes that goggles4u offers, glasses are so affordable that i now own 4 pairs, and my wife owns 2 so far, and will be purchasing more. goggles4u allows my wife to have different pairs for different fashion statements. yes, the production/shipping time is long, as explained on the website. yes, the glasses are made overseas, which is why they are affordable. are these glasses as durable as the $700 pair that i used to wear? i doubt it, and don't care. thank you goggles4u for providing a consumer friendly alternative to the rip-off glasses at our local brick and mortar stores.

NEVER ORDER FROM THIS COMPANY *** I went online to the chat function numerous time to inquire about the status of my order from WEEKS ago. I NEVER received my glasses. Every single time, I'm told they are in processing and I'll get an email when they ship. Then I get an automated email asking me to review my glasses. How can I when I've never received them. I was refused a refund or a credit and told they could give me back the shipping costs, which I agreed to but at this time I will tell EVERYONE I can to NEVER EVER EVER spend money with this company, there are FAR better ones on the internet to deal with than this one.

I will never buy from Goggles4U again. Yes, I will admit it is MY FAULT that I did not have the glasses looked at before now, but I trusted GOGGLES4U to make my glasses correct for me. I ordered my glasses back in October and I happen to take them to an eyeglass place because my mom was getting eyeglasses and that place confirmed that they are Single Vision, I ordered No Line Progressive Lenses and paid for it. I called Customer Service and of course there is nothing they can do for me, all they offered was for me to take advantage of the promotions they currently have going on and order new glasses. HA, like I am ever going to purchase from this company again!

So, I was browsing the internet for some new glasses and stumbled upon Goggles4u website. I saw some good reviews on Trustpilot and HotUKDeals website, so I decided to give it a try. I ordered a few pairs of glasses for myself and my mum. However, when they arrived, I was disappointed to see that the glasses were poorly made. The frames were very thin and flimsy, and it was clear that they wouldn't last long.

To make matters worse, the glasses that I ordered for my mum broke after just a few days of use. I was really disappointed with the quality of the glasses and felt like I had wasted my money. The ones that I got for myself were a bit better in quality, but the coating wore off quickly, and I always had to wipe them off because of cloudiness, despite having paid extra for the coating.

Overall, I wouldn't recommend this company to anyone. I have a suspicion that all the great reviews being put out on the web are fake. If I could rate them minus zero, I would. It's a shame because I was really hoping to find a good deal on some new glasses, but unfortunately, Goggles4u didn't deliver.

I gotta say, I'm pretty disappointed with Goggles4u. I ordered some glasses from them three months ago and still haven't received them. I've sent them a bunch of emails asking for updates, but they never respond. Finally, I got an email saying my glasses were in the final process and would be shipped in 3-4 days. But it's been eight days now and still no word from them.

I decided to call them up this morning to see what was going on. They told me my glasses were still in production and they'd ship them when they were ready. When I asked when that would be, they just gave me the standard robot answer: "They are in production at the moment." Then they switched me over to a call center, which I'm pretty sure was in India.

Honestly, I'm getting pretty fed up with this whole thing. I think I might have to take this up with the Daily Mail and see what they have to say about Goggles4u's reputation with UK consumers. If you're in the UK, I'd recommend giving these guys a miss.

I recently purchased a pair of glasses from Goggles4u and I have to say, it was just average. Nothing too exciting to write home about. However, I did have to contact their customer service through their online live chat and I have to admit, that went pretty well. They were quite helpful and I appreciated their assistance.

One thing that did stand out to me was the reasonable prices. I was able to find a pair of glasses that fit my budget without breaking the bank. However, the quality of the glasses was not what I expected for the price range. The lenses did not fit correctly in the frames and they could easily pop out without much effort. I found that the lenses were so loose in the frames that they made a plastic-y squeak noise when I put them on. It was quite weird. It looked like the lenses were rounded and the frames were flat, which was not what I was expecting. If they were not tinted for sunglasses, I would have returned them. But the tinting helped hide the poor quality appearance.

Overall, I have to say that Goggles4u did not meet my expectations. While the prices were inexpensive and the customer service was helpful, the poor quality of the glasses was a major disappointment. I would not recommend this company to anyone looking for high-quality glasses.

I gotta say, I'm pretty disappointed with Goggles4u. I mean, I ordered my glasses three weeks ago and still haven't received them. Can you believe that? And get this, they're apparently coming from some overseas facility. What's up with that? I thought they were based in the UK, but now I'm not so sure. It's taking them 14-21 days just to get to the UK, and then who knows where they're dispatching them from. It's like they're playing some kind of guessing game with my order.

And the worst part is, they don't even tell you about this when you order. I had to pay extra for postage, and now I'm stuck waiting for who knows how long. It's a total joke. I can't even review the glasses because I haven't received them yet. All I know is that they're marked as dispatched and order complete, but that's a load of rubbish. They're not dispatched until they actually send them to me, and the order isn't complete until I have the glasses in my hands.

Honestly, I wouldn't recommend Goggles4u to anyone. If you're thinking about ordering from them, be prepared to wait at least six weeks for your order to arrive. And who knows where it's coming from or what kind of service you'll get. It's just not worth the hassle. Save yourself the trouble and go somewhere else.

So, I had a real bad experience with Goggles4u. I ordered some glasses from them and the package got lost in the mail (thanks USPS). Now, I know their refund policy says they'll give you a full refund if your package gets lost, but they're not doing that for me. They're only offering to replace the glasses, but two out of the three frames I ordered aren't even in stock. And the frames they do have in stock are all cheap ones that cost no more than 6.95. The one frame I did get was supposed to be opaque, but it's not and they don't have any other opaque frames that are the right size or look good for the price I paid.

I've been asking for a full refund, but they keep ignoring me. It's like they don't even care about their own refund policy. So now I'm gonna have to file a dispute with my credit card company. This whole thing just feels shady to me.

Oh, and another thing to watch out for: if you buy upgrades from them, they don't even show you what upgrades you got on your order details or invoice. So who knows if you're actually getting what you paid for.

Overall, I wouldn't trust this company. They don't seem to care about their customers or their own policies. Stay away from Goggles4u.

I gotta say, I'm pretty disappointed with my experience with Goggles4u. I ordered my glasses on the 11th of last month and they said they were completed just 4 days later. But here we are on June 14th and I still haven't received them. I've reached out to their customer service twice via chat and both times I got the same canned response: "they are in transit from our over sea facility. Once they arrive here in California you will be given a USPS tracking number." I mean, come on, guys. I appreciate the response, but can't you give me any more information than that?

I asked Derek when they would arrive in California and he just repeated the same thing. It's been over a month now and I'm starting to lose my patience. I understand that things can get delayed, especially with international shipping, but I wish they could give me a more specific timeline. I'm not even sure if they've actually shipped yet or if they're still sitting in some warehouse overseas.

Overall, I'm pretty frustrated with Goggles4u. I was excited to try them out because their prices are so affordable, but now I'm not sure if it's worth the hassle. I'll update this review if and when my glasses finally arrive, but for now, I'm not impressed.

I gotta say, I ain't too happy with my experience with Goggles4u. I ordered two pairs of glasses a whole month ago and I still ain't got 'em. I've called their call center a few times and they've always been polite, but they ain't been much help. They don't offer no way to speed up the order, even if you're willing to pay extra for it. It's real frustrating and disappointing, especially since the process of ordering and customizing the glasses was so dang easy. I was real excited when I placed the order 'cause the prices were so good, but now I just need my glasses and I still ain't got 'em.

The website itself is real misleading, too. They make it seem like you'll get your glasses in no time, but that ain't the case at all. They need to be more upfront about how long it'll take to get your order. If they can't speed up the production time or offer better shipping methods, then they need to be honest with their customers and let 'em know that they'll be waiting a month or more for their glasses.

Overall, I ain't too impressed with Goggles4u. They need to step up their game if they wanna keep customers happy.

So, I ordered glasses from Goggles4u a few months ago. I was pretty excited to get them, but I never got an email saying they were on their way. I waited and waited, but nothing came. I finally reached out to them and they told me my glasses had already been delivered. I was so confused! I checked with my post office, but they didn't have anything for me. Goggles4u was nice enough to make me a new pair and send them out quickly, though. That was pretty cool of them.

I decided to order from them again because of how they handled the first situation. Unfortunately, the second time around wasn't as great. They sent me glasses with the wrong prescription! I was pretty upset about that. I contacted them and they asked me to send them a copy of my prescription. I did that, and they said they would redo the glasses and send them out. That was about two months ago, and I still haven't gotten my glasses. I've tried emailing them a few times, but they haven't responded to me at all. It's really frustrating.

Honestly, I just want a refund at this point. I don't want to deal with this company anymore. It's been a pretty bad experience overall. I wouldn't recommend them to anyone.

Ordered one pair of glasses and after waiting longer than expected, the glasses broke - - including the lens- into pieces after two weeks. I was sent a replacement pair which was supposed to be sent priority mail paid by the company, which didn't happen, and that pair broke also in about one months time. When I contacted the company they told me That they are 100% customer guarantee only lasted for 15 days. What an oxymoron. The best that they could do is offer me 50% off a new pair and that they thought that was in the best interest of me, the customer. Well we all know that I could pull a promo code from anywhere that would offer any more than the 50% discount. Are used a few years ago and was pleased that I no longer will be shopping with this organization. Did they change the ownership?

Never received glasses I can't get a response from anyone very frustrated. I ordered glasses from Goggles4u on may 14,2020 *** SPXXXX-X Rectangle Eyeglasses XXXXXX-c SKU: XXXXXX Prescription ID XXXXXXXXXX Color Black-Printed 1, *** On may 17, I received an email from Goggles4u on how did I loved my glasses I replied with I have not received them and if they could give me an update.I received an email on may 27 that Your order #XXXXXXXXXX has been sent to our Drop Shipment. may take another 10-12 days for your order to arrive. Then on June 6,2020 that glasses have been shipped track #XXXXXXXXXXXXXXXXXXXXXX they were shipped on June 7 and In Transit to Next Facility after that no more updates. I've tried reaching out to Goggles4u the post office and USPS, with no help at this point I want a refund and my glasses. I'm frustrated.

On 12/14, I order two pairs of prescription glasses from Goggles4u.com. They arrived on 1/4/2022. Upon opening the eyeglass packaging, I noticed that the right lens on one of the pairs was chipped/cracked in the upper right corner. On 1/5/2022, I sent an email to Goggles4u.com's support email address, which is *** I followed up on the same day with an attached image of the defective lens. Not receiving a reply by email, I called their***0 support line and left a message that included my email address. I didn't receive a reply, so I sent another message on 1/9. Still not receiving a reply, I sent my last message on 1/13/2022 and haven't gotten any response as of 1/21/2022. My desire is to just have them send me a new pair without craked lenses. If that can't be done, I would like a refund. Thank you

On December 2nd I placed an order with goggles4u I am a repeat customer and and have seemed to have reasonable results in the past. I received an email request from this business Asking me to review my most recent transaction. My most recent transaction had poor results so I expressed my concerns to the customer service department about poorly fitting lenses into the eyeglass frames. I figured I would give them a chance to resolve the issue but have yet to be contacted regarding this issue in some odd weeks now. I've had decent results in the past however my most recent transaction had a consistent issue across the entirety of my order. The lenses are bulging outside of the frames and continue to pop out and eject themselves when I clean the lenses. Since the customer service representative that i have emailed has failed to respond or acknowledge my complaint I am posting my complaint here..

On August 22 I ordered progressive online s, on the 24th realizing they would take longer to make and I broke mine, I ordered 2 pair of single vision, which should take alot less time right? *** Well on Aug 31 I received an email stating I would have them in 7 to 10 business days...nope Went into chat 3 times since Sept 7th, one young man said yes indeed they were shipped and I should have them anyday, he would email me the tracking number NoPE! Second guy *** says they're on a slow boat from china *** so after him arguing with me I asked for his super...5 times, super says well since the email things changed and they shipped the 13th of this month *** and he said, they found a defect and had to do them over but hed make sure they sent them fast...I said forget it I will take a refund and was told I couldnt do that cause they shipped.. Help! I just wanna see again! Order number XXXXXXXXXX Thank you

I ordered 4 pairs of glasses on 20th July . It is now 18th August and I have not received them. I have been speaking to the company for the last 2 weeks to find out the issue and have been told they're still 'in production', there was 'an issue' with a lens on packing, there was a 'backlog' in the lenses needed. All of these are fine and I have no issue with waiting for the 3 pairs that are still being produced but there is one pair that is complete. I have been assured on two separate occasions that these are being shipped as they are complete. This is not happening. I have waited 5 days since being told this and am now being told the whole order is in production and the glasses are being shipped when complete. I have just been told that this is being 'escalated' for the 6th time, this is totally unacceptable. I had previously used Zenni Optical and must have recommended them to at least 40 people. Bad publicity goes far further.

I made two orders on the website in September and received them both in October Order # *** for $171.19 had numerous pairs of glasses with blue light and photochromic lenses - all of the pairs are faulty - the blue light doesn't work with the photochromic lense and creates a terrible blue reflection whenever I look at any light source. Order *** for $143.76 had three faulty pairs - one with a dark stain on the lens, one with a broken lens, and one with very badly glued plastic on the frame. I contacted Goggles4u in October with images of the faulty pairs requesting a refund. It's been months and they have since only responded with evasive questions and are refusing to just issue the refund. I do not want replacements at this point because their service is terrible and I ordered from a different company because this took so long. I'm filing a complaint here because I hope this will finally get them to respond and refund my purchase.

Back in late April or the 1st week of May-I placed 2 Eyeglass Orders. Total: $85.00 I paid extra Shipping for $9.95-to receive the 2 Eyeglasses as soon as possible. It is now the last week in May and this company still will not provide me with any Tracking or Shipping info on those 2 glasses. I have no idea when I can expect to receive them. That is not fast shipping. I did receive 1 out of 3 pairs of eyeglasses. The Prescription is all wrong. I cannot even see out of them. Not only that but the glasses are not Pink. They are Black with huge blocky frames. They are UGLY! I explained all of that to Goggles4u and asked for a Refund. Multiple MEN now are emailing me day and night with unprofessional comments about my Health. They are all refusing to simply provide an address so I can return these completely Useless and very Ugly glasses to get my money back. I paid $24.00 for that pair plus $57.00 for the other 2 that have yet to arrive. This has caused me a lot of STRESS!

I placed an order on August 8 for 2 pairs of glasses. I paid extra for priority shipping and was told 7-10 days. After 30 days I called and was told that 1 pair was ready but they found a defect in the other on packing them and they were being remade. I was also told that they couldn't send the 1st pair separately, they had to ship together. Well, now 3 weeks later I receive only 1 pair, the remade ones. And the prescription is wrong. They are supposed to be progressive lenses but they did not put the reading prescription on the lower part. When I spoke to a supervisor I was told that they were made to the prescription I sent, which is incorrect. I have purchased other glasses online with the same prescription and I see fine. He refused to remake without me sending them my prescription.But we verified that there was no error entering it. Also, now the other glasses show "in production" which is ridiculous because they were ready before. I want a full refund for both!

I placed this order on June 19/21. ***. Product arrived about a month later. The lenses were very yellow and the frame is a mirror finish. As per the companies policies, I reached out and told them I was unhappy with these two issues. They do not look like they have a mirror finish in the ad, nor does the yellow from blue blocker lenses present this way. They are not suitable. I dont want flashy glasses. After discussing this with them, they agreed and put a replacement order in with the same frame in a matte finish, and deleted the blue blocker in the lense. This order, ***, was placed July 16. After waiting a month, I reached out to them to see what the staus is. They repeadly state they are in the "final stages of production" We are now 10 weeks later and no sign of them. I also ordered another pair, #***, Aug 17th, and same thing. Order is in final stages of production. I would like to be refunded, as I feel my patience has been taken advantage of.

I ordered a pair of prescription sunglasses on 09/07 and had to email request several times for status update. I rec'vd email on 09/28 stating my order could not be filled as requested and they want to change from what I ordered a blue mirror finish to a solid color tint. I immediately replied back saying NO I do not want that and to cancel and refund me. I didn't hear anything in reply nor have I seen a refund to my credit card. Rec'vd email 10/06 still are asking me to approve the change to a solid tint. Again I replied NO, give me a refund. I rec'vd reply that said they are proceeding with the change without my approval and said if I don't like them I can ship them back for a refund. Again, I replied I never approved, I do not want them as they seem to insist on making something I did not order. I rec'vd email 08 Oct 2021 saying they were shipping and to expect them in 10-12 days. I immediately replied yet again NO and give me a refund, Filing complain today 10/20.

Goggles4u, I ordered glasses from their online business, and their policy state orders should arrive in 10-14 days... is been 30 days.. every time I call , once the lady hung up on me.. they never give their name when u call and state it's not their policy. Any way, I have called 4 times trying to find out my order status and every time I'm told I will get I. 2days.. the policy say I will get a tracking number when it ships.. I have not gotta a tracking number but the representative tells me it's I'm their office for shipping . But they are not shipping it. One man told me I would get a partial refund for my wait.. I have not gotten that either. I honestly think I have been scammed. It's been 30 days and I have not gotta a tracking number yet, and wondering will I ever receive my glasses?... I'm really wondering the quality of their work at this point.. if shipping is this bad, will the glasses even be right?.please help me Complaintsboard.com. *** order number XXXXXXXXXX Any help appreciated