Goodwill Industries
Reviews and Complaints

We we're delivering two table lamps with shades in excellent condition to the SR 59 goodwill store in Ravenna Ohio. They had cars blocking the back lot where donations are usually dropped off, so we parked nearby and walked over th the door for donations, where several employees were working. As we were placing the lamps with other donations inside the door, a woman approached us and very rudely said "We're closed! Didn't you see the cars parked there?" We responded that yes, we did see the cars, but weren't aware they were closed to receiving donations. She stared at us as though we were stupid and kept pressing us to answer what we thought the parked cars meant! She was incredibly rude and behaved inappropriately. We will no longer donate or shop there. I wish I had gotten her name, but I did not. She was probably in her 50s, and was an employee there, possibly a manager.

I went into goodwill lake nona yesterday, brought up two shirts but decided against one and paid for the other. The shirts were they same color. The cashier put the wrong shirt in my bag when bagging. When I called, they told me to come in the next day to fix it. Well I came back, they didn’t have the shirt I originally bought and didn’t do an even exchange; instead they just took the original price of something else. It was their mistake, they should have done a more not less.

december afternoons asheboro good will on hwy 64

the shelves are bare even though i see lots of people dropping off donations

no discount for seniors or military or any discounts what so ever

the men have about 15 pairs of jeans total in the whole store and the women have about 1000 it doesnt make sense how could there be no mens jeans and the entire rest of the store has womens jeans every wear also no dvds none

the store is a mess

no returns accepted not even for store credit

used tank tops are 2.99 that is crazy when brand new they are as much

no bike rack to lock your bike up

i thought good will was supposed to help the poor and disadvantaged

I had a problem with a manager-robin, very nasty! I got burned 6+ times. Bought stuff that does not work! Cannot take it back! Signs in the store! They do not test before put on the shelves! Told me to plug it in, make sure it works? Ok, how can I try without water-a coffee maker? How can I try without a tv-dvd or vcr player? I stopped shopping there, hazlet nj. I used go there pretty much every day. I see a few bad reviews google or yelp. Some complaints about robin too! She should not to be a manager! I spoke to a manger, christy, in the store, did not go well. I spoke to the regional manager, paul, defended the women at work there! Did nothing! I guess customers are 2nd?

I have won several of their auctions, and have never been able to receive them. The first time they claimed it was because of the Pure buy feature, even though it showed I won them. they said somebody else did. I Even Talked to someone on the Phone, they called me and said they would look into it when I said it seemed shady, maybe setting auctions for certain individuals. This Happened multiple Times. Just recently I won an auction that ran for days (item # [protected]) Which Clearly shows I won It, initials KD, and I was the Highest bid winner. I waited for four days, and than asked when they would be shipping, and I got an Reply that there was a Glitch in their System and they were refunding my Money as the auction was relisted, and it was not. They have set up Huge auctions on Pure Buys 80 Plus Pounds with 20 dollar shipping, but when you click to Buy, (and trust me I buy alot on shop goodwill) And I have seen these come on in an instant and they are gone, I have even won some and when It takes you to the pay Page, It magically says, Auction no longer available, when they sent you to pay. Needs to be looked into For Sure. I am no stranger to how pure buys work, or purchasing from shop Goodwill, The response is always basically, Oh well, To Bad.

Good day, the goodwill of greater Washington D.C SENT ME A NON WORKING GAMECUBE CONSOLE.

10/19/2022 06:05 PM- I WROTE THIS IN AN E-MAIL - "Good day, please combine all my auction items invoices and please let us know how much we owe ". Thank you

10/26/2022 10:49 AM- I WROTE THIS IN AN E-MAIL-Good day, I just wanted to tell you that your work force is the best and thank you for your patience with me. I have learned and will keep quite about shipping time. Well thanks again

THIS GOODWILL HAVE BEEN GOOD TO ME FOR MANY YEARS SO I WOULD NEVER THOUGHT THEY WOULD SEND ME A NON WORKING NINTENDO GAMECUBE THAT THE INSIDE DISC DRIVE IS NOT SPINNING AT ALL.

11/11/2022 07:45 AM- I WROTE THIS IN AN E-MAIL -Good day, when I had a chance to finally open this auction item, the light comes on but it does not work. This was for a birthday present and it was not nice to see the game console not working. I know you and your staff are working hard and the shipping time was ok but I can’t just receive this auction item not working. The condition of the gaming console was acceptable and the auction listing said excellent condition but it had a lot of scratches on the top and sides of the unit. The auction light comes on but the disc drive does not spin at all. Please look at uploaded photos of condition and playability. The disc drive can’t spin so no image will come on TV set. Please let me know what we can do , if so please send me a return label to my email, so I can send you back the non working GameCube. Thank you and we will always buy from your store.

WE ALSO PROVIDED PROOF AND THEY ALSO SEEN THE CONDITION OF THE AUCTION ITEM WHEN I SENT THEM PHOTOS OF THE NON WORKING NINTENDO GAMECUBE CONSOLE.

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11/11/2022 01:30 PM -THEY WROTE THIS IN AN E-MAIL- Thank you for the update. We have issued you a prepaid FedEx return label for this item to the email associated with your shop Goodwill account. Please use this label in the next seven days to send this item back for free. If you have trouble viewing it, check all Spam Folders and Inboxes. If you continue to have problems locating the label, please let us know, and we can assist further.

Once it arrives, we will process the refund back to the original account used. Please allow 1-3 business days for funds to become available. Again, we apologize for any inconvenience this has caused you and look forward to a resolution.

11/12/2022 03:37 PM - WE WROTE THIS IN AN E-MAIL Good day and thank you for your response . I have been looking for the pre-paid label in my email address which is [protected]@yahoo.com. Please let me know what you want me to do. Thank you

11/14/2022 09:57 AM- THEY WROTE THIS TO US-

[ticket closed]

Thank you for the update. We have provided a copy of the return label in this message. If you cannot view the label, please let us know, and we can assist further.

11/21/2022 05:10 AM- WE WROTE THIS E-MAIL - Good day , I sent you back your auction item and I don’t see anY credit back onto my original payment. Please let me know. Thank you

Thank you for the update. We attempted to reach out concerning this item to the email on your shopGoodwill account. We have received this item as a return, but on closer inspection, it was noted that this item was not the one that was originally pictured in the auction. We have attached a picture of the incorrect serial number to this message.

As we advance, we will not be able to proceed with a refund until the correct item is sent. If the incorrect item that was sent is needed, please let us know. If nothing is heard concerning this incorrect item, we will consider this a donation and place it for sale. If you have any further questions or concerns, please let us know.

11/21/2022 04:05 PM -WE WROTE THIS TO THEIR E-MAIL- Good day , you know what. You are calling me a thief now. You think i would send you another GameCube console and switch with another GameCube console to get my original money back. Please give us the phone number of goodwill head quarters that controls your store. I am so sorry for this situation but i really feel bad now that the store that i always buy from will say that i sent them a different auction item. Please check all serials numbers with your original invoices of this particular Nintendo GameCube console. Please let me know what we can do about this situation.

WE HAVE NOT HEAR ANYTHING BACK FROM THE GOODWILL STORE. THEY SAID I SENT THEM A DIFFERENT UNIT WHEN THEY KNOW IT IS THE SAME NINTENDO GAMECUBE CONSOLE WITH THE SAME SERIAL NUMBERS AND THEY SEEN THE CONSOLE AND CONDITION BEFORE THEY ISSUED US A PRE-PAID SHIPPING LABEL. PLEASE HELP .

I crochet hats for the homeless in Omaha, NE. I donate them to the Open Door Mission & Sienna Francis House. I have purchased yarn from your Goodwill stores throughout Omaha for the last two years. I used to get excited to be able to buy a full or partial skein of yarn for $ .99 up to $1.99. You have raised your price to $3.99 per skein that you get for FREE. Anyone who uses hobby yarn seldom pays full price, they wait for a sale at Hobby Lobby, Michael's or Joann's.

Even when a new skein AT Goodwill has a clearance sticker still on the yarn (for example: $1.49), You still price it at your highest price. Buying yarn now from the Goodwill is paying more than retail which is absurd. My biggest complaint is the yarn, but your prices on everything are getting ridiculous.

Yesterday afternoon I went into goodwill on Hwy 6 at W. Airport.

The cashier was trying to be all slick whispering on her phone with her mask over her face, so she was OBVIOUSLY not giving the customers 100% and I think this is where the failure started. She was too occupied talking to someone else to help me properly

I bought 3 items. 2 long sleeve sweaters 50% off, so $3 each. The third item was a tray that had a tag of $0.99. When she told me my total was $13, I told her it didn't sound right, that the clothes were half off and the tray was a dollar. Well, my card accidentally tapped the machine and the sell went through. I said oh well, I'll just check the prices when I get the receipt and we can fix it after. (long line behind me). Well, she had rung the tray up at $3.99.

Apparently the tray had 2 stickers and I saw the $. 99 sticker.

I hadn't even left the store when I asked BOTH managers to make it right. I didn't want that tray at $3.99..

The manager basically said I was SOL bc they don't give refunds or credit for non CLOTHING Items.

So the manager took my tray, peeled off the $99 sticker and handed me back the $3.99. I assume so that I had no proof there was actually a second tag. Also keep in mind, GW uses sharpie to write Roman numbers above $2 on the bottom of their items. This tray had ZERO writing.

On 10/23 in Seneca, SC Goodwill store I tried to purchase a garden sprayer. The price tag on it was $2.99. When I took it and tried to pay, the employee claimed it was the incorrect price and that the correct price was $6.99. Why it would have been $6.99 I don't know as the handle on it was broken. I was going to use it to spray bleach so I figured I would throw it away when finished. Brand New one costs 8.99 in Lowe's. So he refused to sell it to me for the price of the sticker. I felt like he had something personal against me because why would he claim the price was double what the sticker said. Unbelievable.

What the is happening with your stores here in Florida, the prices are out of hand, who in their right minds would pay those prices for used clothes and shoes. Come on you guys this is second hand store, is not a new clothes store you can find better prices at Walmart a new clothes store. . Prices used to be great and i was a regular, now i cant shop there any longer way too high.

so im an imperfect person. Wow, imagine that for a second, that just because of my past im unable to get services. ive been told,bty staff here that im unable tyo get standardhelp when others are getting the help i requested, after ive been told no! trhe people here are selective and play on favortism. thezse ppl at goodwill jobsource on w. 11th NEED to get looked at! they are low down and very unhel[pful if you have issues. i mean, thats why were here right? please kindly look intop this matter and address it accordingly

Oct 17,2022 Today I visited the Goodwill store on 20th street in Houston. Unfortunately I left feeling embarrassed and humiliated. Two cashiers only, one being a manager who would not permit me paying for my purchase in cash. The cash cashier was checking a lady with a full basket of items and deciding if she wanted the item as she placed it on the counter. The manager checked out 4 people who were behind me in line. Security then asked for me to move aside 6 Feet like a piece of trash. The manager did not come to my aid, stood there with a deer in the headlight expression on her face. Left the store humiliated and embarrassed

A friend and I were near the area where the shopping carts are kept, transferring items that we were going to buy, from a cart with a broken wheel to one that was in working order. The store manager approached us and said " This isn't the place to do whatever you're doing. People need to get to the carts. Move !

For the record: no customers were trying to get a cart and even if there were we were not blocking anyone's access to the carts.

I waited until that manager wasn't near any customers and told him he should be mo

re courteous when talking to people. He then raised his voice and told me to leave and not come back to "his" store.

I am a daily customer of that Quincy,Ma. store and have witnessed that manager speak to customers as well as staff in the same rude manner. Three people, in the past 2 weeks,have quit their jobs there because of the way he spoke to and treated them.

That manager really does need an education in customer relations and if he doesn't change he should no longer be able to retain his job.

I applied for a job through the Goodwill website. and was contacted through email by Kam with there recruiting team in regards to my application. upon several email exchanges I was set up to have an interview on Wednesday October 13th 2022 at 6:30 p.m. with Lonnie. I arrived at Broadway and Oxford for my interview to be told that he had left by 3:00 p.m.

purchase a gvg vcr combo from goodwill suncoast inc in oxford florida prior to purchasing the unit i ask about if it doesnt work they said 24 hours and store credit. my wife went up there 2 hours after the fact it destroyed a vhs and was told to bring back today or tomorrow so with the recipt she returned item and was told only used donation only not unopen stuff even though it was all donated. so i have spent more in fuel to purchase and return item i have contacted the attorney general in my state and google review and left message for president of goodwill suncoast inc and my credit card company for instructing employees not to honor the return policy i was told and written on reicpt i purchase

elijah moody

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I am FURIOUS at my local Goodwill store employees! I was sexually harassed by an assistant manager while shopping on several occasions. The more I refused his advances the worse his attitude got towards me. Yesterday I was checking out at the register and the same man told me he was going to search me and my purse before I left! He's abusing his power!

I was in the castle rock goodwill today and wasc having such a great time in there today a associate older female helped me and grabbed a guy from the back to help me plug it in to see if it worked and I wanted it the problem is I had to wait at 430 for my boyfriend to get home from work tio ask him if he could pitch in on money for this stero unit for 39.99 the kid said no problem and I gave him my name and he said they close at 8pm I called at 615 pm told the kid that answered his name was jesus that iwas coming down to pick that item up to have it up front for when I get there he said no problem drove 15 minutes to get there for him to tell me that his manager said they dont hold things for people I told the kid get the manager this brian comes up acting like he is the director of the goodwill I told him the story he said even if its back there I cant sell it to you I said I came all the way down here and he very maliciously said thats not my problem I was in that store today for a full hour shopping if they coulndnt of found me to tell me this today I would of just bought then but what I think what is going is somebody new its probably worth money and wanted it for themselves everyone was friendly theroughout the store today and so was associt

I would like to file a formal complaint with Goodwill. I have been a customer with Goodwill for 30 years. I visit multiple stores several times a week. I sent an email last week regarding a song being played over the speaker in your stores. The song is Love Again by Dua Lupa and is VERY offensive with the Lord's Name in Vane. As a Christian I am very upset over this and spoke with the store and was told there have been several complaints and nothing is being done! Please remove this song from your playlist immediately. I would like a response to this email and will continue to reach out until this issue is resolved. I can be reached at [edited]

Thank you,

Lori

Many of the Goodwill Stores on their online shopping site overcharge on shipping. For example, the store located in Pasco, WA has many such items where the shipping is vastly inflated. One item I was interested in was said to weigh just under 4 lbs, but the total shipping weight was said to be 42 lbs, making the shipping cost well over $50.

When I reached out to the store to see if this was a mistake on the listing, they made it clear that it was not. As an eBay seller, I'm well aware of what it costs to ship things, and this is clearly a scam, unless they're using a 38 lb box to ship a 4 lb item, which is doubtful.

It seems this is a very common practice on their website. I would suggest that buyers be cautious of such scams and always check the shipping before bidding.