Menu
For Business Write a review File a complaint
Google Customer Service Phone, Email, Contacts

Google
Reviews and Complaints

www.google.com

Learn how the rating is calculated

4.4 7 Reviews 1500 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Google Complaints 1500

ComplaintsBoard
T
12:14 pm EDT

Google Unauthorized charges on credit card

My credit card ending in 7364 was charged the following:

03/07/2022 Google *Peak Merchandise/Sales $4.99

03/13/2022 Google *Peak Merchandise/Sales $4.99

We have no idea what these charges are and would like them to be taken off credit care.

Please call me at [protected] to resolve this.

Sincerely

Tracy Karniewicz

Read full review of Google
Hide full review
ComplaintsBoard
H
2:23 am EDT

Google 2 accounts in exact same name as why?

I have as Google multiple times to stop changing my password as nobody can possibly be that dumb as to hand to change password, when it was just changed. Thad should be a Red Flag up immediately as my 2 authenticity verification has vanished, My contacts have vanished out of the blue. Just got Gmail stating that my You

Tube Acct was charged March 18, 2022 as I don't have a Youtube acct and how was it being paid, and for making a Channel

of my own as Dear God I'm 64 years old, my hobby has always been gardening, as thud is so out of my Spectum, someone please, please help

me download all 5 of my Facebooks as my photos are so important to me as for 2 years, I'm now to stalking as no longer just hacking, Dark Web was wonderful

to hear I'm in and I've been asking for 2 weeks why now I have 2 accts. Then I get that YouTube Email, I was billed for something crazy, a Channel of my own. My nerves are shot! I cannot even repost to Yahoo as why I came to Google as my dear Hacker actually was allowed tochange my phone number on Yahoo as I cannot get into my own Acct because I have the wrong phone as I'm no longer welcome! My email I've had 20 years [protected]@yahoo.com as how can they not find a hacker who's using the only Email acct ever on my phone as it's still listed as Hacker politely made and Apple acct in the Email, I cannot get into. Then my number was changed on my Experian acct for world to see as my SSecurity number was my password, I'd call then personally, and laughable as I should call from the number listed on my acct. but nobody can get this Hacker. I cannot download my photos in google, because every time I leave facebook i'm on as already lost many pictures as Hacker unfriended me from my own Facebook Acct last Dec. Has a Yorkie Puppy Profile as it's nowere. If I go inti and old acct to get a new password, my phone number is changed so I cannot get verification to be allowed to change my password to get my photos. I'm so over ATR as I just want my pictures of 15 — + years of babies, grands and great grands, Parents now dead as this is a nightmare aa ATT has to know this, Really? My nerves are so shot as I'm sure my identity is stolen. I have surgery in 3 weeks as was hit by a car for 2cd time of back surgery and now a new longer rod as nobody wants to answer me as I'm honest and never want my family & friends to have the monster, I got, on there phones as now that my contacts are stolen, I'm sure many older people will think it's me and be scammed. Any ideas on how to get photos to download in Google as had to write Google and asked them

not to make any more password requests as I'm and RN and yes keep my passwords in a book and not in my phone as I don't request new passwords bi-Weekly. I think it's working, thankfully but have 2 accts now as only bottom left on my Google page is mine. Please please I jussi need my photos as I need ru leave ATT before I lay in hospital bed for 4 months. Any advice apreciated as please no

Assurian or Apple Suppirt as I'm not Tech savvy and don't keep up with reading 20 pages on what to do. God Bless as thank you for listening. [protected], Heidi

Templeton ❤️❤️🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼

Desired outcome: Downloaded photos from 5 facebook accts I cannot get into and report hacker to all of ATT Apps as been complainling 2 years as please help me.

Read full review of Google
Hide full review
ComplaintsBoard
F
8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Dreams and Experiences

This company is a scammer because they took my money for a book signing event, but they keep the money and never deliver. That's not right for a business to keep doing evil things to people like this.

Desired outcome: Marie Walker: [protected]

Read full review of Google
Hide full review
ComplaintsBoard
C
6:36 am EDT

Google Google soolter studio g.co/ helppay /mirroring app

I canceled a mirroring app the same day but I still got charged $32.01

Desired outcome: I would like a refund.

Read full review of Google and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
atbolton5
US
Jul 25, 2023 11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same with me. Cancelled 5 minutes after I got the 3 day trial and was still charged $39

ComplaintsBoard
P
5:09 pm EDT

Google Google card

I bought google card won't redeem to my phone, tablet or new phone. I tried talking with someone no one there to talk to. I went online still doesn't help. No refund just exchange cards.

Desired outcome: JUST A REPLACEMENT CARD THAT'S ALL

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
E
2:44 pm EDT

Google Unauthorized charges

On April 11 I had multiple unauthorized charges on my bank account. 3 charges we're for $4.31 and 7 charges for $1.07 and in repeated succession. In a span of a minute.

This is a problem google is keeping quiet. Something major is coming from the banking institutions that no one is speaking about. This national fraud is hitting people all across the USA.

I reported it to M&T bank who closed my debit card and issued a new one.

Desired outcome: For Google to speak about what they are doing to stop this.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
M
2:00 pm EDT

Google helppay google

I Have had £7.99 taken fom my account i have never heard of this group hope you can help soon has possible with this thankyou

Desired outcome: please refund thankyou

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
A
8:34 am EDT

Google Chromecast with tv youtube

I went to watch my church Sunday service live stream on YouTube and it said that it is blocked because restricted mode is one. There is no adult only content on this channel please remove it from the restricted mode. I do not want to turn off restricted mode because I have kids and do not want them to access adult only content. The channel is Antrim BIC video.

Desired outcome: Allow Antrim BIC Video to be viewed on a Chromecast with tv with restricted mode on.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
C
12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Unauthorized transaction

On March 25th & 26th I woke up to $.65 in my account. I had 24 transactions for $5.15 and a few $.99 and $1.08 charges and 1 transaction of $.60 Total of $133.86 from Google kingsgroup, mountain view, ca; google play *kingsgroup, mountain view, ca [protected]

these transactions were not in my Google pay or purchases history and because of that, Google refused to refund me.

Desired outcome: How can I actually speak to a REAL PERSON @GOOGLE. I NEED MY MONEY 😭

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
A
2:09 pm EDT

Google Automatic billing to suspend and cancel asap

I am filling this information out "again" and will give you no further information. For Example: Social information. Will not sign up for anything that is going to cost me as I have already paid enough today. Please cancel this account or I will take steps to further this process. You are making this very difficult to cancel where to sign up was a snap. Discriminatory, especially since I am a Senior Citizen (80)and have no more options to do directly with you. Just cancel the subscription! Please!

Desired outcome: cancellation as I have requested numeroous times!!

Read full review of Google
Hide full review
ComplaintsBoard
J
11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google I wish to complain about the support team and the service received

I am looking for a way to be put in contact with someone from Google, higher than the customer support team, i wish to actually complain about the support team and how they have acted and treated me. Any complaint forms seem to link back to them though, which means the manager there Ariana G just continues to block and stone wall me in going any further. Even as far as now completely ignoring me and refusing to reply.

Is there any way to go around the customer support team to actually lodge a complaint about them?

Read full review of Google and 1 comment
Hide full review
1 comment
Add a comment
P
P
Person1972
US
Apr 03, 2022 12:33 pm EDT

I'm in the same boat with Google-Play- they are now blanking my emails. I have a genuine problem and I can't progress my issue. Did you manage to get an answer from your post?

ComplaintsBoard
V
10:00 am EDT

Google Gmail

Dear sir

My google account was hacked somehow. On 24/03/2022 morning around 2.30 am to 3.30 am I have seen Gmail(vivek.[protected]@gmail.com) mail read activities which I have not done right now I am using three devices for Gmail one is my Oppof1s and two windows Laptop computer the activities involve my personal data usage which put me in trouble of Rs 89100 someone read my financial data that came from bank i.e OTPs came to my Gmail for a financial transaction I want to track the person who performed these transactions and from where he got my mails to read it is very necessary for me kindly help me. He performed some financial transactions with flipkart using my SBI credit card and buyed some google play coupons and put me in a loss. I kindly request you to track the person who hacked my Gmail details I have also given my complaint to the cybercrime police Dhanbad they are delaying the investigation kindly help me. I am attaching the screenshots of the activity performed

Desired outcome: Name and location IP adress or any other details of the person/computer/mobile who read my mails from 2.30am to 3.17am on 24/03/2022 also need the My mails read receipts exact time times

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
T
6:09 pm EDT

Google Monies not applied.

I had purchased a 50.00 Google play credit for a game Harvest Solitaire. Then I purchased a Google play card for 25.00. My account shows I have 75.00, but, when I try to buy credits for the game it says insufficient funds available. So, I tried to go to other games thinking it might be a problem with the game. But, it wasn't. It showed insufficient funds to the other games also. The screenshots that are posted below show insufficient funds and where I actually have 75.00 in credits.

Desired outcome: I would like to have my 75.00 in play to buy credits for my game.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
N
5:08 pm EDT

Google I'm complaining about charges from. Google on my cashapp

Hi I do apologize for any inconveniences that this might cause you but I have multiple charges that I never authorized never the less there are two charges that actually went through and the money was took out of my cash app card account the ones for which I am requesting a refund for which are 4. and some change and 7. Also another 7. and some change if I can get that back it would highly be appreciated. I have screen shots of the charges as well.

Desired outcome: Just to refund me my money that was charged also to remove me off of any list that they might have me for whatever reason..thank you in advance

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
E
11:34 pm EDT

Google Google *Apple Mountain view CA.

I did not authorize this charge this $10.00 charge, I would like a refund and I don't want to wait for 3 to 7 business days when it took you guys 3 to 7 seconds to steal my money!

Read full review of Google
Hide full review
ComplaintsBoard
V
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Google Lens on PC

Can no longer disable Google Lens in chrome://flags/

Do not force it on people.

Reverse image search is the sensible thing to have in the context menu on PC. Lens should be linked to camera functions, not an image.

Google reverse image search is better than all other reverse image search engines - DO NOT REMOVE IT!

Desired outcome: Return "reverse image search" to chrome PC context menu (right-click options).

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
D
5:04 pm EDT

Google Google

Pending 4 charges of one dollar each on my visa credit card do not know why

Desired outcome: Remove charges

Read full review of Google
Hide full review
ComplaintsBoard
A
2:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google gmail account not opened for past two days in google chrome

I have maintained gmail account for so many years. For past two days my gmail account not opened in google chrome. Please resolve the problem at the earliest.

Read full review of Google
Hide full review
ComplaintsBoard
R
6:40 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Google google Workspace

I tried to cancel my Google workspace account 30 mins after registering 1/28 but could’t get logged in until 3/8. I sent countless feedback forms & tried community help and chat where I was told to block payments which would mean blocking all online payments. 3/5 I saw my bank account was charged again and chatted with Google but was told no refund

Desired outcome: Would like refunded. I filed a claim through my bank but Google NOT going to refund number [protected]. Screenshots my response to an email and Second is of a chat long before they charged again

Read full review of Google
Hide full review
ComplaintsBoard
L
6:45 am EST

Google Google Fi

Google Fi has recently blocked my data service, with no notice and for no apparent reason.

A customer service representative quoted the TOS "Google Fi reserves the right to deny roaming to any device at any time."

I have been told that I have been away from the US too long and that I need to go back to USA territory to have my service reactivated.

Nowhere in Google Fi`s TOS is there any time or geographical restriction or limitation to service or any mention at all to such a limitation. There is absolutely no clause that even mentions such an interruption of service, there is likewise no mention to any such limit and what the conditions for such a restriction would be.

I need my service re-established, as I need my data connection frequently while traveling through Northern India for my work, maps and banking.

Desired outcome: Reestablishing of service

Read full review of Google
Hide full review

Google Reviews 0

Looks like Google has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Google, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Google is a vendictive monopoly company that acts like a dictatorship was posted on Nov 5, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8761 reviews. Google has resolved 257 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.0
8109 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Google Contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
    Click up if you have successfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 330-0100 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number
    +1 (650) 623-4000
    +1 (650) 623-4000
    Click up if you have successfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 623-4000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number
    +1 (650) 490-4916
    +1 (650) 490-4916
    Click up if you have successfully reached Google by calling +1 (650) 490-4916 phone number 1 1 users reported that they have successfully reached Google by calling +1 (650) 490-4916 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 490-4916 phone number 2 2 users reported that they have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number
    +1 (650) 253-0000
    +1 (650) 253-0000
    Click up if you have successfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 253-0000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number
    +1 (941) 607-0688
    +1 (941) 607-0688
    Click up if you have successfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have successfully reached Google by calling +1 (941) 607-0688 phone number Click down if you have unsuccessfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number
    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Google Category
Google is ranked 1 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.