CB Travel Agencies and Tour Operators GoToGate customer service

GoToGate review: customer service 4

Peteeeeeeee of PL

Jun 14, 2018 9:05 pm EDT

Resolved

Replied

Featured review

I called your 24/7 customer service 3 hours ago
I've been put on wait since then
Please wake your agents up
A reason to not use Gotogate in the future
sucks

Also, I filled in the right email but didnt get my booking
I have sent email and currently calling regarding this problem
As I'm unable to reach to you guys
I'm assuming that this is your problem
Please fix

GoToGate response

Jun 15, 2018 2:48 am EDT

GoToGate customer support contacts

Phone numbers

+1 (646) 558-7089

+44 203 794 7674

Address

Miami, FL, 33131, US

Website

www.gotogate.com

File a complaint Write a review

View all GoToGate contacts

Hi.

I would like to apologize for the troubles you have experienced trying to get in contact with us. Since I don´t have your booking details I can´t check if the issue have been solved yet. If you still haven´t received your booking confirmation I recommend you to check your spam filter. If you need to get in contact with us you can find our contact forms and phone numbers here:
https://www.gotogate.com/contact

/Johan, Gotogate

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

GoToGate - payment debited but no ticket processed 32

Resolved

GoToGate - ripped off, took double payment 1

GoToGate - Airline tickets 2

GoToGate - I made double booking/reservation. 2

Resolved

Replied

GoToGate - avoid 9

GoToGate - Very nice company

GoToGate - Great Airtvrl

GoToGate - Refund - not processing / they do nothing 1

GoToGate - Refund my tickets due to Sudan war - Order #M5D170 1

GoToGate - non existent customer service.

View all GoToGate reviews and complaints

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4 comments

Add a comment

Violeta Șerban

, US

1 complaint

1 comments

Violeta Șerban of US

Apr 24, 2019 5:47 am EDT

I BOOKED THIS FLIGHT ON MARCH 21TH 2019
Gotogate Info Fri, Mar 22, 2019 at 11:31 AM
Reply-To: Gotogate Info
To: violeta2015serban@gmail.com

Zboruri Hoteluri Închirierea de mașini

Rezervare zbor Order number: KUNSYC

De la La
Data Ora

Bucharest Otopeni Apt Warsaw
Thu 11 Apr 2019 05:35 - 06:25
Warsaw St Petersburg Pulkovo Apt
Thu 11 Apr 2019 10:55 - 13:55
St Petersburg Pulkovo Apt Warsaw
Wed 17 Apr 2019 14:40 - 15:45
Warsaw Bucharest Otopeni Apt
Wed 17 Apr 2019 22:45 - 01:30 +1

Pasageri
e-Ticket number(s) Booking Number Airline Reference
Codrut Alexandru Mr Serban
080-[protected] OI77BJ LO/OI77BJ
Violeta Ms Serban
080-[protected] OI77BJ LO/OI77BJ

Very soon I receved a message that the trip was CANCELLED"due tu UNFORSEEN EVEN", an alternative route was offered, but in another day, out of our visa validity.
Customer service said that we would receive a refund in max 3 weeks, but after many calls to customer service, I was told that the refund was not processed "due to UNFORSEEN event".
So I will forward the issue to the Customer Authority in my country, do you have any other suggestions about the possibility to solve the issue?
Thank you

Helpful? 0 0

Engr.Azhar

, AE

1 comments

Engr.Azhar of AE

Sep 28, 2018 10:15 pm EDT

Verified customer

I filled in the right email but didnt get my booking airline ticket. Please fix my problem.

Helpful? 0 0

jonhuz

, US

1 comments

jonhuz of US

Sep 19, 2018 8:54 am EDT

I have been trying to reach the call center for an hour now but no one is answering the call. I keep getting the message telling me that if I am unable to wait I should email. How many hours should I wait to get connected to an agent?

Helpful? 0 0

Mohammed riyadh

, SA

1 comments

Mohammed riyadh of SA

Jun 16, 2018 6:02 am EDT

Yesterday booked my Ticket, but not got a confirmation (I sent email to customer service then they replied - my flight we have found one failed booking attempt, but this booking was automatically cancelled since the payment was not successful. Although we cannot see any detailed information regarding the payment, I paid by Debit card not Credit card, and I received conformation from Bank, payment deducted from my account.

Helpful? 0 0

GoToGate contacts

GoToGate phone numbers

+1 (646) 558-7089
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14%
Confidence score

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Hong Kong, Indonesia, Thailand, Vietnam

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