FlightNetwork.com
Reviews and Complaints

No positives at all our flights are supposed to be through Air Asia with Flightnetwork as the booking agent .they sent the booking confirmation when you click on the link says OOOPS Error so called the airline they said the flights do not exist . Called them at least 20 times in the last 3 days and all they say is ill send another link and your flights are there . They are completely full of it. I would never use this company again.

As someone deeply familiar with the travel industry, I understand the importance of reliable service when booking flights. Looking at the reviews for FlightNetwork, it's clear that customers have had varied experiences. Some have praised the platform for offering competitive prices and good customer service, while others have expressed concerns about issues like hidden fees and delays in refunds. It's essential to approach booking with caution, carefully reviewing all details before confirming your flight. Remember, each traveler's journey is unique, and it's crucial to prioritize transparency and clear communication when choosing a travel provider.

FlightNetwork is a website that I would not recommend to anyone. The process of booking a flight with them was extremely stressful and frustrating. I had booked a flight for my parents to Pakistan and later we needed to extend one of their flights. However, FlightNetwork made me talk on the phone for hours just to make this change. To make matters worse, after I woke up the next day, I received an email stating that there had been an error and that the flight had not been officially booked. This meant that I had to spend more hours dealing with this issue and trying to get another flight with them. However, they increased the price by $200, so they were asking for $600 for a change. Then, due to an error on their behalf, they asked me to pay $800 because I needed to change.

The problem did not end there. They were telling me to pay $200 more with long layovers, which is something that we did not have to deal with when we were going to fly back. This lady was asking me to pay more than I originally intended to or was asked to just to get a flight back with about 24 hours and layovers. Then, this woman went on and on about how there were no other days that would be cheaper and that this was the best price. At this point, I had lost hours of sleep and was tired of dealing with their issues. I had spent a whole day with them on the phone and just lost it at that moment. I told the lady that I am not going to fly with FlightNetwork ever again.

However, the woman changed her speech and said that she would give me a flight with short layovers and with the original $600. If she was able to get me that price with short layovers, why did I spend approximately a whole day of my life trying to make a change? The problems did not end there. On the day my dad was about to fly, due to the airport being busy, it took a little longer than expected to check in bags and just make his way to the check-in. At that point, they rejected him, and he was only 55 minutes away from the original time of departure. When they asked what they needed to do, they were told to talk to Air Canada's team. However, apparently, at the moment, the office was closed, so they were told to go home and figure it out themselves.

When I called FlightNetwork, they said they could not do anything and that this was our fault. They told us that we needed to buy a whole new ticket, and there was no accommodation or questions asked. It was just a straightforward "give us more money" kind of speech, which, at this point, I was familiar with since they also asked for more money upon the first flight change.

In conclusion, FlightNetwork is a scamming website that I would not recommend to anyone. Their process is hassling and stressing, and they do not care about their customers. They only care about making more money.

FlightNetwork is a booking agent that we would not recommend to anyone. We had a terrible experience with them and we want to share our story with you. We have booked many flights in the past, but we have never had such a bad experience with a booking agency.

We booked a prepaid flight more than half a year in advance. However, a few months later, they asked us to approve a few changes. We agreed to the changes, but only two weeks before the flight, we still had not received the proper, new/changed E-Ticket to print. We sent more than 10 emails asking for the proper E-Ticket, but we only received excuses and misguiding from FlightNetwork. They claimed that the airlines needed to publish the proper changed E-Ticket, but the airlines said it was FlightNetwork's responsibility. There were 11 changes to our original booking, but only 9 were done properly. The 2 changes for the last part of the booking were not adjusted to comply with the changed arrival time, which is a key responsibility of the booking agent.

We finally received the E-Ticket, but it was wrong. There was no time left to correct it, and we had to pay for a 36-hour stay in Toronto after advancing the flight into Toronto from overseas by a day. By changing our original booking E-Ticket to another, which took half a year to get, FlightNetwork cost us an extra $260. They did not reply to our requests for help or to fix the problem they created. They did not take any responsibility or admit that they did not do the proper work.

FlightNetwork is a bad and irresponsible booking agent. They offer poor service, and you may only get excuses and misguiding for mistakes they actually make. You must be very careful if you actually use this agent, who will not serve you diligently according to the standard in the industry. Canadians are accustomed to expected ample responsible service, but FlightNetwork may create problems and cause you increased costs. They will not take responsibility or accountability for causing you hardship.

We will never use FlightNetwork again as an agent, and we hope that agents like this should not be permitted to act as flights booking agents. If you pay attention to facts and truth, you will not follow recommendations that are probably promotional by friends or employees and/or people seeking points. Real experience is what you actually hope to find here.

I am extremely upset with my experience with FlightNetwork. I spent over three hours on the phone trying to get in touch with someone, but unfortunately, I was unsuccessful. I called the number I booked under, but the automated message told me to use their website. I was given a new phone number to contact them, but it was a hassle to navigate through all their options. I finally selected the option for a refund, and after being on hold for 40 minutes, a man answered and told me he had to transfer me. I was then told that the wait time was one hour and 20 minutes.

After two hours and 15 minutes, my phone battery died. I was able to catch it in time and used another phone from a different room. After 15 more minutes, the message told me that I was still in the queue and that my call would be answered within approximately 30 seconds. However, 30 minutes later, the music stopped playing, and I thought someone was finally answering my call. Unfortunately, the line went dead within a minute or two, and I heard the message, "Please hang up and try your call again."

I had saved up for a $1,079 flight to see my cousin, whom I hadn't seen in over 40 years. The date was set for March 2020, but due to the COVID-19 outbreak and our Prime Minister threatening not to allow travelers back into the country, I was forced to cancel my trip four days before my flight. I had no choice but to pay a cancellation fee of $50 because Flight Network refused to refund me for my flight. Unlike most airlines, Flight Network advised me that I had until December 31, 2020, to not only use my credit but also be back home by December 31st, 2020. I had only nine months to use my flight credit, not even a year!

Now, Air Canada has emailed me to advise me that I could receive a full refund by contacting the company I booked my flight with, which was Flight Network. However, when I called Flight Network, I was on hold for over 40 minutes, and a customer service agent told me that they had to transfer me to another queue. I was then told that I had another 80 minutes of wait time. After waiting for three hours, the music stopped, and I was disconnected. I heard the message, "Try your call again." This was extremely frustrating.

I also read something about Flight Network charging me for a reimbursement. How about they reimburse me for hours of lost wages while I was waiting on hold? They can also reimburse me for three hours and 20 minutes if I receive a long-distance bill. I will make sure that everyone I know does not use Flight Network. I know a lot of people who travel regularly, at least two times a year. Their website is no better. From now on, I suggest using a travel agent.

I have to say, my experience with FlightNetwork was not a pleasant one. If you're looking for a stress-free booking experience, I would recommend avoiding this company at all costs. I booked a last-minute flight from Montreal to Paris and received an email the next day saying that my flights had been cancelled. Unfortunately, I didn't see the email until a few days later, which was only a few days before my trip.

The email said that FlightNetwork would do their best to find me an alternative flight and that an agent would call me back, but I never received a call or email following up the cancellation. I even checked online and the flights were still available. So, I called FlightNetwork for assistance and spent an hour on the phone with a representative who told me that the airline was closed and he couldn't do anything for now. I said okay and that I would call back tomorrow.

The next day, I spent another hour or two on the phone with different representatives who didn't know what was going on and kept saying that they needed to "investigate". I also called the airline directly, but they told me that any issues must be solved by the booking agent. I called FlightNetwork about 10 times over the next two days with different representatives telling me that they were investigating and would call me back with an answer. However, no one from the company ever tried to contact me.

I asked for a supervisor, a direct line, or an email to speak to someone directly, but they apparently "didn't have access to any of these". Finally, the day before my flight, I called again and a representative told me that they had contacted Corsair (the airline) and that everything should be fine. I was still skeptical as I did not receive any email confirmation or any call from anyone.

The next morning, I tried to check in online, but it wouldn't let me. So, I called FlightNetwork again to let them know of the problem, and they told me the same thing - Corsair was contacted and everything should be fine. They also told me that it was normal that I couldn't check in online because some airlines were "like that". I was very skeptical, but I took their word for it as everyone kept telling me that Corsair had confirmed my tickets.

However, when I got to the airport, they wouldn't let me on the flight as my tickets were still cancelled. I called FlightNetwork again, and they told me that Corsair had confirmed that everything was fine, but nobody knew what was going on. I had to buy a new ticket, which was double the price of the initial one. I called again and again, asking for this issue to be solved and my money to be reimbursed, as my return ticket was still cancelled.

Everyone from the company kept making empty promises, and every time I was supposed to get a call or an email back, I already knew I wasn't going to get it. Every time I called, I had to wait for a representative, repeat all my information, and the whole history of the issue for them to tell me that they would investigate and get back to me, without ever doing it.

Honestly, I'm starting to think that I got scammed, and I might never get my money back. I've never dealt with such a disorganized, unprofessional, and incompetent company that does everything to avoid confronting the problems they are responsible for. If you want to avoid stress, frustration, and getting scammed for your money, I would highly recommend booking directly with the airlines instead of using FlightNetwork.

I recently booked a round trip ticket through FlightNetwork and unfortunately, my experience was not a positive one. Firstly, I was charged an extra $80 (AUD) than what I was initially quoted, which was supposed to include all service charges. I tried to contact FlightNetwork through their Australian phone number, but it was always engaged. So, I sent them an email and it took them a week and a half to reply. When they finally did, they blamed the bank for the discrepancy, which my bank denied. Thankfully, American Express was able to help me get my money back.

The second issue I encountered was that one of my flights in the round trip was cancelled. I had plenty of time to reorganize, but FlightNetwork made no effort to contact me to discuss alternate flights within the first two weeks of the cancellation. I had to send numerous emails, which received no reply until my fourth email. Finally, I was able to organize a different flight about four weeks before my departure date. However, I was told that I would receive my new ticket when the airline issued it, which I found strange because I thought airlines issued tickets straight away. Two days before my departure, I still hadn't received my new E-ticket, so I emailed FlightNetwork again and received a generic reply stating that I would receive my ticket when the airline issued it. I was fed up, so I searched for a phone number to call and found one. However, my first attempt to explain my situation was met with being hung up on after being in the phone queue for 20 minutes. I called back and was on the phone for over three hours, constantly being put on hold. The first lie I was told was that my file couldn't be opened because someone from the scheduling team was working on it, but they couldn't tell me who that person was or put me through to them. This went on until I was put through to someone else who was just as useless. After over two hours of arguing, I found out that FlightNetwork hadn't actually purchased my new ticket and were holding airline seats instead. Finally, I was put through to the scheduling team who purchased my ticket and I received my new ticket almost instantly.

Overall, I was appalled by the behavior of FlightNetwork and the amount of lies I was told over the phone. While the tickets were cheaper, I would happily pay extra elsewhere if it means never having to deal with FlightNetwork again.

I recently booked flight tickets for a family member through FlightNetwork and unfortunately misspelled one letter in the last name. When I received the confirmation letter, I noticed the mistake and tried to correct it through the website's "Edit Info" page, but all fields were faded and uneditable.

I called their service number, but the automated answering machine only gave me options to make a new booking, change an existing booking, or select other unrelated options. I selected to change my booking, but the next options only allowed me to book insurance, pay for bags and seats, or book hotels and vacations. There was no option to speak to a representative.

After calling a second time and selecting the option to book a new trip, I finally spoke to a representative and explained the situation. I was told I would receive a call back and within 10 minutes, I was informed that I would have to pay $150 US to change the name or cancel the booking altogether. I was frustrated because there was no mention of a change fee when I booked the tickets and the representative asked me where I saw a statement saying there was no change fee. I mentioned it was on their Policy page and asked if I could call the airline directly to make the change without any fees, but was told I could not.

Feeling angry about the customer service, I threatened to call my credit company to cancel the transaction instead. Two minutes later, I received a call back from the representative who offered to make an exception and charge only $86 for the name change. I asked for an explanation of the charges and was told that the ticket price had gone up $11 and I had to pay $75 for the change.

At that point, I decided to cancel the booking altogether and was charged $75 cancellation fees. I then went to the actual airline's website and booked the same tickets for only $4 more.

After all the stress, I read my confirmation email and found a statement about the change fee that actually said 100 CAD, not $150 US. There was no notice of this when I was booking the tickets.

I also researched the laws and found that according to the U.S. Department of Transportation, I could cancel a non-refundable ticket and receive a full refund of any airfare without cancellation fees or penalties as long as I booked the ticket seven days ahead of the flight and canceled within 24 hours of booking.

When I went to FlightNetwork's website to the reviews page, all reviews shown were 5-star only. However, when I Googled "FlightNetwork reviews" and looked at customer reviews on other websites like Yelp and TripAdvisor, all the actual reviews were awful. This was a lesson for me to do proper research before booking with a provider I had never used before.

In conclusion, I would not recommend FlightNetwork and advise others to buy their tickets elsewhere. The customer service was poor, the change fee was not clearly stated, and the cancellation fee was high.

I recently had an experience with flightnetwork.com that left me feeling incredibly misled and frustrated. While I will say that they did eventually refund my money (which they initially claimed was non-refundable), it was only after I threatened legal action. Despite this, I feel it is important to share my negative experience with others in order to prevent them from falling victim to the same misleading tactics.

My issue began when I purchased airplane tickets from flightnetwork.com on October 26th. During the checkout process, I was given the option to purchase Trip Cancellation Protection for what appeared to be a very reasonable price of $2.02. However, what I didn't realize was that this price was actually per passenger per day, and the total cost was actually $66.55 (which was only displayed in very tiny print at the bottom of the page). This is a common tactic used by many businesses to mislead customers, but flightnetwork.com took it a step further.

Most online travel agencies will allow you to review your order before you make the final purchase, but flightnetwork.com does not. The total price is only displayed at the very top of the page, which is out of sight by the time you are given the option to purchase the policy. By the time you fill out all of your information and click "Complete Your Booking," you may not have even realized that you are paying way more than you thought. And once you click that button, it's too late - there is a tiny disclaimer that says the policy is non-refundable once you make the purchase.

But that's not all. The price of the Trip Cancellation Protection is actually a flat rate, not per day as they claim. I did some research and found that regardless of how long your trip is, the price of the protection is always $66.55. Flightnetwork.com goes out of their way to take this flat rate, divide it by the number of days in the trip, and show you a much lower price per day (which is what initially drew me in). But then they write in tiny print that the price is actually per day, which is incredibly misleading.

While I do believe that customers have a responsibility to read the fine print, flightnetwork.com's tactics are dishonest and disingenuous. I highly recommend that anyone reading this review avoid doing business with them.

I have been traveling frequently for quite some time now and have used various third-party websites to book flights. However, I would like to share my experience with Flightnetwork, which has left me with a sour taste in my mouth. I have booked with them twice, and both times have been a complete disaster. Not only did I end up spending thousands of dollars more, but I also had to deal with the worst customer service I have ever experienced.

The first time I booked with Flightnetwork was about a year and a half ago. I was flying from Toronto to Barcelona, and three hours before my flight, I received a notification from Flightnetwork that the flight had been canceled by the airline. They gave me two options: either get a full refund or wait for two days to get on the next scheduled flight with the same airline. Unfortunately, I couldn't afford to lose two days as I had already taken time off from work. I asked if I could get on an earlier flight or fly with one of the airline's carrier partners, but Flightnetwork said it was not possible. When I spoke with the airline directly, they said they could have put me on an earlier flight through one of their partners had I booked with them directly. But since my ticket was with Flightnetwork, I had to follow their policies. I ended up asking for a refund and booked an entirely new flight that same day, spending twice the amount I had originally paid. It was a terrible start to my vacation, which I had been planning for months.

Recently, I decided to give Flightnetwork another chance as I was taking a shorter trip from Toronto to New Orleans, and I had a $25 discount through my work perks. Unfortunately, I missed my flight, and Flightnetwork gave me two options: either pay a $200 change fee plus pay the difference in fare for booking an entirely new flight that same day, which would have cost me almost $1200, or get "refunded" for my flight through receiving a "Credit" with Flightnetwork, so that I could use the amount I originally paid to book a future flight over Flightnetwork's platform but with the same airline. However, in order for me to receive this future credit, I needed to pay a $100 fee to Flightnetwork, PLUS when I want to book the flight, I would have to pay an additional $100 fee to the airline. So basically, they wanted to charge me an extra $200 in total just to access the payment I made for my original airfare. I spoke with the airline (Air Canada) directly, and they also informed me that they couldn't do anything for me since I had booked my ticket with Flightnetwork. Had I booked my ticket directly with them, they said they would usually just have put me on the next flight through their airline or one of their partner airlines free of charge. In the past, I have missed a flight that I booked through Expedia, and they put me on the next available flight and only charged me a $150 change fee. It was a simple process, and I just had to pay a low flat rate. Clearly, the issue isn't just that Flightnetwork is a third party - its competitors and other third-party platforms have much better customer service and business processes in place.

The two options I was given did not appeal to me as I was fed up with Flightnetwork. I did not accept the refunded credits as I was not willing to pay an extra $200 just to experience dealing with this company a third time. I decided to cut my losses with the initial amount I paid for my trip, went home, and used my credit card points to book an entirely new flight that same day, instead of the $1400 Flightnetwork suggested I pay to get on another flight through their platform.

In conclusion, I would not recommend booking your flight through Flightnetwork just to save a few dollars. In case anything ever goes wrong, whether it's an issue caused by the airline or not, it is much safer to book flights directly with the airline or through a much more reputable third party, such as Expedia. It will potentially save you thousands of dollars. I experienced this firsthand the two times I booked with Flightnetwork, and I have definitely learned my lesson. Trust me when I say I will never book with Flightnetwork ever again.

FlightNetwork's response to COVID-19 is not up to par and may even be considered predatory. They blame the airlines for issues that are clearly their own responsibility. Their customer service is terrible, with under-trained agents who often resort to dumping customers back into the queue. If anything goes wrong with your fare, you will regret booking with them.

I had a trip planned for April, but the flights changed several times, resulting in the second leg of my outbound trip departing before the first leg. I called the airline, but they advised me to contact FlightNetwork for a resolution. However, FlightNetwork's phone message stated that I should only call if it was within a certain number of days of my travel date. When I finally got through to someone, they were unable to help and put me back in the queue. This went on for several days, with no resolution in sight.

Finally, I was able to speak to someone who could "help," but they wanted me to pay the difference in fare to book a different flight. I couldn't afford that, so I asked to cancel the trip under their COVID policy. I received a "future travel credit" that "expired" on 5 November. However, the airline's policy was much more generous, with vouchers that were valid for a year or longer. FlightNetwork blamed the airline for the expiration date, even though the airline's policy was publicly available and clearly different from what FlightNetwork was citing.

When I tried to use the travel credit for another trip, I encountered the same issues with long wait times and unhelpful agents. One agent even refused to speak to me further, claiming that I had a bad connection. Another promised to get back to me within 24 hours but never did. Eventually, I gave up and bought the fare out of pocket.

Recently, I tried again to use the travel credit for a family function. I spent almost 11 hours on the phone over two days, with long wait times and unhelpful agents. The agent I finally spoke to couldn't get me the flight I wanted, even though it met all the requirements for redeeming the travel credit. He offered an alternate flight that was significantly lower in value than my credit and would result in forfeiting any remaining credit. When I asked if I could use the remaining credit to upgrade my ticket, he said no. He also charged me a $30 "assisted change fee" on top of the fare, even though FlightNetwork's terrible customer service had forced me to use their assistance.

In conclusion, I would never book with FlightNetwork again and would advise others to avoid them as well. The savings are not worth the pain and frustration of dealing with their inadequate COVID response and terrible customer service.

nd was incredibly stressful. We were left feeling frustrated and disappointed with the service provided by Flight Network.

Throughout the entire process, we felt that Flight Network was unhelpful and uncommunicative. We had received no communication from them regarding any issues with our booking, despite having confirmed our contact details with them. It was only when we attempted to check in at the airport that we were informed of the problem. The engineer we spoke to was unhelpful and argumentative, and seemed more interested in telling us what he couldn't do rather than finding a solution to our problem.

The entire experience was made even more stressful by the fact that we were travelling with an infant. We had planned our trip carefully, taking into account the needs of our son, and had arranged for bulkhead seats on the plane. The fact that we were unable to check in and were left scrambling to find new flights at the last minute was incredibly frustrating.

Despite the difficulties we encountered, we were fortunate to have the help of a very helpful British Airways attendant who went above and beyond to assist us. She was able to find a solution to our problem and even helped us to transfer our connecting flight to a more convenient time.

Overall, we were disappointed with the service provided by Flight Network. We felt that they were unhelpful and uncommunicative, and that their engineer was argumentative and uninterested in finding a solution to our problem. While we were fortunate to have the help of a helpful British Airways attendant, the entire experience was incredibly stressful and left us feeling frustrated and disappointed.

I booked my tickets from flightnetwork on 1st Nov 2023 to fly from Wellington to Mumbai.

Then on 12th Jan 2024, I got an email from them saying there has been schedule change in the flight. They gave me 2 option, either rescheduling or refund. So I choose reschedule option. I have been waiting for reply till 29th Jan 2024 with updates. Hence requested them to start the refund process. Now on 6th feb 2024, I got an update stating, its non-refundable tickect with no alternative option given.

Therefore, I wish to file a complaint against Flightnetwork and I wish that I can get some refund.

Thanks

In telegram i have joined this flight group. Initially I have assigned for 90 bookings where in middle I got assigned with comission tickets which made my wallet balance as negative. Then they asked me to recharge for the negative balance so I can withdraw my.money after 90 tickets . I believe them and done. Then they told my level got upgraded and need to do 3 more bookings. For 2 bookings I got comission tickets . I have recharged for an amount of 10lakhs. This has emptied my bank account. Please help me with money return.

My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error.

24 hours waiting for ticket replacement. Not resolve yet. Customer service not helping much, kept us waiting even we reached at checkin counter 4 hours from the schedule. Will update the outcome. Their system categorised my children as "Child" (auto select when you key in DOB) while Airlines recognised as "Adults". So they didn't allow to checked in and ask Flightnetwork to resolve the issue.

I expect Flightnetwork be responsible and replace my tickets since it's the failure of their system. Will update if they settle this properly. I already lost 24 hours and might continue waiting another 24 hours.

Further to cancellation of our ticket MG3MFE and repeated chats and assurance from your side, we are sorry to inform you that we were assured that our refund is already processed on 02.09.2023, we have not received any refund yet.

We are contacting the Bank almost everyday.

You are requested to process the refund as soon as possible as you have already received the refund from INDIGO airlines as informed from their side. Kindly inform us the mode of refund you have carried out to inform the Bank.

Also, want to know where the fund is being held.

We hope that you will do the needful as soon as possible

We expect a prompt reply from your side.

Indigo Airline cancelled my flight...they already initiated refund also...but flight network is not refunding the amount 23482

Flight date 15.sep 2023

Passenger details Nandakumar Eswaran

Coimbatore to Sharjah

Booking no CMPWNY

ORDER NO MIAK5U

EMAIL ID rohini.[protected]@gmail.com

Always they are saying they dint receive refund from airlines...

Namaste Madam/Sir,

I am "Swamy Buddha Giri " with my PNB bank account number " [protected] " linked to the Debit card " 5575**********54 " had booked a multi city ticket with the order number - MAMHCF ,via the payment channel PNB linked Debit card dated 06/06/2023 of an amount 74,324.34 INR.

Due to contingent factors we cancelled all the tickets pertaining to the order number MAMHCF.

I received the refund of the cancellation of the following PNR numbers viz : XN9WVY and P1UC8E , of an amount 15,847.80 INR dated June 27th 2023 with the following details : MREF/W01/959906/[protected].

But the refund amount of 6992.1 INR is still pending pertaining to the PNR number - PUQPSA. After frequent correspondence I received the " payment reference is [protected] " from the virtual travel agent Flight Network which hasn't been received yet and I confirmed it from the Bank officials.

Re: Refund. FA660 14 April 2023 08h45 PRN No: OW2Y7PI Juniea S. Ortell-Pierce

On checking in at the airport, I was informed that my payment for the booking was not received by SAFair although I had proof of payment. I booked my ticket through Flight Network, but the payment was not forwarded to SAFair. I had no option but to purchase a new ticket. Attached, please find a copy of the payment of the new ticket. Also please see correspondence from yourself.

Kindly refund me.

Regards

Mrs JS Ortell-Pierce

[protected]

Re:

Email address:[protected]@yahoo.com

Order number:MB7DYI

London-Istanbul

Wed 21 Jun 2023-Wed 28 Jun 2023

I am writing to raise a formal complaint, so please treat this following your internal complaint procedures.

I travelled back from Istanbul to London on 28/6/2023 (scheduled to take off 1:15pm Istanbul time). I checked on your website SEVERAL TIMES (7 days before travel, 6, 5, 4, 3, 2, 1 day before...), and I never get any instructions from you about how to check in online. The website has a button for 'Check-in', but then once clicked on it just showed my flight details, which gave me the impression that we were all good to go.

At the airport, Wizzair refused to check us in, after a long queue up to the check-in counter. At very last minutes out of desperate as we might miss our flight, we were forced to pay (receipt attached) 180 euro to check in + 4% currency conversion charge (the money actually came out of my bank account is £155.05), which is a ridiculous and super unfair price given it could be done free. We then have to come to another queues (you don't have to guess, there were other fellow customers being trapped like me whom I guess also booked their ticket with Flightnetwork) to pay the fee, then come back to another huge queue to get back to the check-in counter. All that comes with 2 children we travelled with, who spent several hours travelling before that to get to the airport. Did I get the most exciting experience in my flying career? No, not exactly!

I asked the man at the check in counter, he said Wizzair's policy is we have to check in otherwise liable for a fee. I asked him further how to check in, he said I had to follow the instructions from the email they sent. I NEVER received any such email. I came back to your email to check, and you did not provide any such information, and worse, on your system my email was correctly spelled for the outbound trip, but incorrect for the return as nguyet.thi.minh.[protected]@bookjourneyair.com (photo attached). Who's fault is it that I never received any instructions from Wizzair to check in online to avoid that hefty fee? Please don't say I must know Wizzair's policy out of my curiosity, because I bought a service from you and I expect full instruction from you. You partner with Wizzair, not me, why on earth that I am expected to contact them myself to check out what I should do? Even if I was expected to do so, there should be instruction how to contact them. You did not provide anything except from your confusing website functions.

You actually sent me an email with the instruction (I forwarded below), but it was actually received AFTER the flight completed (10:49pm UK time 28/6). This is VERY WRONG.

I then called your customer services line today at [protected] and spoke to a gentleman named Shubham. He explained to me that he received my complaint there and then, but there is NO OPTION for me to raise a complaint formally, and he just cannot give me any solution. I was speechless because it is ridiculous to believe a company like you can stay above the law. As a customer, I have every rights to be protected by consumer protect rights law. If you do not have an internal procedure to resolve my complaint, it is a very serious issue and I am keen to escalate this further so you fix your business procedures for our fellow travellers' goodness. Shubham promised a supervisor will call me, but nothing has happened since then (today is 11 July). I then wrote to your customer services team, and they are all incompetent of reading my complaint nor provide any actionable way to raise a formal complaint to a person who has time to peruse what I raised.

I looked up your website and the only information I found about how to raise a complaint is:

Had a poor experience on your flight? Please contact the airline directly for any issues including; delays, schedule changes, lost baggage and all other items regarding your flight.

Had trouble booking your trip with us? We’re sorry if we didn’t meet your expectations. If you want to complain about the way we sold you the flight you should use the complaint form that is included in our travel terms and conditions under “Complaints.” If you are requesting a refund for additional costs, please remember to attach any original receipts which show clearly what additional costs incurred."

But then I go to your travel terms and conditions (attached), there is not such mention of 'complaint' in the whole document. Why do you make it so difficult for the customers to exercise their legal rights? Purposely or just a mistake? It is a waste of my time as well, I hope you can see.

This complaint is serious because I believe you are committing unfair trading, expectedly or not, but your business practices trapped a lot of vulnerable people like me into difficult situation where they have no option but to accept paying hefty fees for simple things. Your lack of responsibilities in providing clear, helpful, actionable and transparent information also caused me and my family a horrible experience. I will leave it with you to think more about how to become a more socially and ethically responsible business.

I will be clear about what I aim to achieve. If you refund me £155.05, plus £1 for the inconvenience this whole experience has caused me, I will drop it all here. But if you fail to meet it, please explain my legal rights to take the next steps externally.

Thank you very much and looking forward to hearing from you.

I am a 74 year old pensioner and finding it very hard to retrieve my refund from them. They have given me the run around and even lied when the airline confirmed to me that they have indeed given the refund to Flight Network.

I find it hard to believe that a company could blatently steal from consumers and get away with it.

However i refuse to let this go and have found the address for their head quarters if anyone needs to know: 1401-145 King street west, Toronto, Ontaria, M5H 1J8.

Please contact me if you could provide any help or information if you were successful, or if you wish to join me in a joint tribunal case.

Najeeb

I'm a senior citizen and my eyesight ain't what it used to be, I'm 63 and wear glasses for reading and distance. I didn't notice the small print on their webpage that mentions that the seat selection is an extra charge. What's worse is that they know that there ain't enough funds allocated on their site to seat selection approval by the airlines and so you can be almost 100% sure that the airlines will reject your seat selection so this is an outright farce to charge you more and a you won't know until you've paid that you were sucked in with no way to remove the option at the end. On top of that, the CSR was rude in insisting that they were right and that it's my fault for not seeing the small print... that maybe so but Quebec retail sales law says that you have the right to cancel options within a certain maximum amount of time after a purchase which is not the case here. I will be reporting this practice to the BBB and also to the Quebec consumer review board. Make matters worse they e-mailed me back insisting that they were right and in their right. Ridiculous! They showed no willingness to apply a certain amount of goodwill. Several times in my call back to them which by the way was only about 4.5 hours after my initial purchase and when I received their confirmation back by e-mail, I told the CSR that I believed him and that I had to get off the phone so that I could get back to work and he insisted that I listen to him. What a condescending SOB! If he were my employee, I would give him a stern warning and next time I would terminate him with just cause! I'm still so upset about this guy's poor behaviour that I have if I had a change of heart I would give the company a failing grade and post it all over my social media: FaceBook, Twitter, Instagram, LinkedIn and Messenger!

I recently had an experience with FlightNetwork and I must say it was not a pleasant one. As a senior citizen, my eyesight is not as sharp as it used to be, so I missed the small print on their website that mentioned the extra charge for seat selection. To make matters worse, they knew that the airlines would reject the seat selection due to insufficient funds allocated on their site, yet they still charged me for it. I was not aware of this until after I had paid, and there was no way to remove the option at the end.

When I contacted their customer service representative, they were extremely rude and insisted that it was my fault for not seeing the small print. However, according to Quebec retail sales law, I have the right to cancel options within a certain amount of time after a purchase, which was not the case here. I plan to report this practice to the BBB and the Quebec consumer review board.

To make matters worse, FlightNetwork e-mailed me back insisting that they were right and showed no willingness to apply any goodwill. During my call back to them, I told the CSR that I believed them and that I had to get off the phone to get back to work, but they insisted that I listen to them. Their behavior was condescending and unprofessional. If they were my employee, I would give them a stern warning and terminate them with just cause if it happened again.

Overall, I am extremely upset about this experience and would give FlightNetwork a failing grade. I plan to post about it on all my social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and Messenger. It's important to me that others are aware of this company's poor behavior and practices.

FlightNetwork is a company that I would not recommend to anyone. Their customer service is terrible and I had a really bad experience with them. I had a flight booked with United Airlines and unfortunately, a segment of my flight was cancelled by the airline. According to United Airlines' policy, if the flight or part of it is cancelled by the airline, the customer is entitled to a full refund. However, FlightNetwork refused to process the refund that was owed to me and instead offered me a flight credit that had to be used from the time that I made the booking. This was not acceptable to me and they even tried to charge me a $100 service charge in order to qualify for the flight credit. I was very upset with their response and after multiple phone calls and emails, there was still no resolution.

I was so frustrated with FlightNetwork that I decided to contact my credit card company's fraud department to dispute the charge and demand a charge-back. It only took me 10 minutes on the phone and within 5 business days, I saw the money credited back to my credit card. It turns out that the credit card company draws the money directly from FlightNetwork's banking institution. This was by far the worst customer service experience I have ever had and I can't believe that they thought they could get away with it. It's just not right! If it happened to me, I'm sure it has happened to others. I strongly advise against booking with FlightNetwork and I wouldn't want anyone else to go through a similar ordeal.

I bought some really cheap plane tickets from FlightNetwork for a trip I'm taking in September 2022. But when April 2022 rolled around, I found out that two of my flights had been cancelled and not rescheduled. And guess what? Nobody told me about it! So I had to call FlightNetwork four times over two days just to get some help. And let me tell you, it was a real pain in the neck.

The first time I called, I got transferred four times. And every time I got transferred, I had to start all over again with ALL of my information. It was like nobody was listening to me! And then, when I finally got transferred to the right person, my call got dropped! Can you believe it? I was so frustrated. But then, somebody from London called me back. But when I answered, they couldn't hear me! What a mess.

So I got an email telling me to call back if I needed help. And of course, I did need help. So I called back. And guess what? The whole process started all over again. Multiple transfers, repeating the same information with each transfer, and then another dropped call! And then I got an email telling me to call back again if I still needed help. It was like a never-ending cycle.

The third time I called, I got transferred multiple times again. And finally, the last representative told me that nobody could help me. And that I would be getting a call back in 72 hours. But the next day, I got an email saying that I didn't answer their phone call (even though there was no record of any missed calls on my phone). And then they told me to call back if I still needed help. So I called back again. And you guessed it - the same thing happened all over again. Multiple transfers, repeating all of my information, and then another dropped call!

I have to say, I think FlightNetwork is just trying to stall and make people give up. And I strongly suspect that the transfers are intended to make people give up too. And if they don't give up, calls mysteriously get disconnected and call-backs mysteriously get disconnected too. It's like they don't want to help you at all!

Honestly, I think you get what you pay for. And in this case, cheap tickets lead to horrendous service. I travel a lot, and I would never use FlightNetwork again, even if they were the only option available. Their "service" is a gross misuse of the word.

FlightNetwork is the worst company I have ever dealt with. Their customer service is disrespectful, incompetent, and dishonest. I have called them six times and have been on hold for over 15 hours in total. Many of the agents were clearly not at their desks as you could hear the moving traffic in the background.

When an agent finally answers the call, they ask for your order number and name. After confirming that they see your ticket, they put you on hold for an indefinite amount of time or for a few minutes before ending the call and sending an automated email saying they tried calling back (which is a lie). The agents I spoke to sent me on a wild goose chase, and they have no idea what they are doing.

I have been trying to resolve an issue with them for over a week now, and my trip is only a few days away. They tell lies and are so cold. I used FlightNetwork in 2010 and had a similarly bad experience. I thought I would give them another chance, but they have outdone themselves.

I have used other travel services like Flight Hub, Expedia, Travelocity, Momondo, Cheapflights.ca, and Booking.com, and have never received such terrible service. I would advise anyone to avoid FlightNetwork at all costs. Just use another service that's a couple of dollars cheaper.

My dad's flight from Brazil got cancelled by Azul Airlines, so I decided to get a refund for the trip. However, my experience with FlightNetwork was not a pleasant one.

Firstly, the number listed on their website to contact them was not working due to technical errors. We tried calling them for three days in a row, but we got the same message every time.

Finally, we found another number on their website related to COVID-19. However, we were told that they could only help people with flights scheduled within 14 days, and we had only three days left until my dad's flight on March 25, 2020. We called this number four times every day, but after being on hold for exactly two hours, the call would drop.

Yesterday, I was finally able to get through to an agent, but he told me that I needed to call Azul Airlines. I explained to him that I had already called Azul and Jetblue (the other portion of the flight), but both companies told me that they could not do anything since I bought the tickets through a third party (FlightNetwork). Both airlines would have refunded these flights without any fees.

The agent said that he would do some research and put me on hold for another 30 minutes, but then the call got dropped again. The flight was scheduled for that day, and I was worried that I might never see that $750.

To make matters worse, I was surprised when I first received confirmation of the ticket I bought back in November 2019. It was $80 more than what I was quoted on Kayak. It turned out that without my consent, they added travel insurance.

What's more, on their site, it says that if you have purchased Manulife Insurance coverage and are leaving on or after Tuesday, March 17, 2020, you will NOT be covered for COVID-19. This only made me more upset because the insurance I never intended to have, but paid for otherwise, is now worthless.

All in all, my experience with FlightNetwork was terrible, and I will make sure everyone I know is aware of this level of service.

FlightNetwork is a website that I have used before and always trusted. Recently, I decided to invite my sister and father to come visit me, so I purchased two tickets from FlightNetwork, along with an extra plan for cancellation and their premium support package. This package includes expedited email replies, expedited refunds, immediate VIP phone support, and priority schedule change support. I thought this would be a great way to ensure that everything went smoothly.

However, I made a mistake when typing my sister's name and missed one letter. I realized this when I received the booking confirmation email, so I immediately contacted FlightNetwork by email to ask them to add the missing letter. Unfortunately, I did not receive a reply until the next morning, and when I called, the representative told me that I would have to cancel the ticket and buy it again for an extra $200. I was shocked and upset by this response, as I had always trusted FlightNetwork and their customer service.

I decided to do some research online and found that most booking companies will fix name misspellings for free, especially if it is only a few letters. When I called FlightNetwork again, another representative told me the same thing, and I was extremely frustrated by their lack of help. I decided to cancel the two tickets and not deal with them anymore, even though I had purchased the cancel protection plan. The representative told me that this plan would not cover me because it was a willing cancel, which I found to be unfair.

In the end, I canceled the two tickets and was charged $148 in fees. I was disappointed by my experience with FlightNetwork and felt that they did not provide the customer service that I had come to expect from them. I hope that they will improve their policies and procedures in the future to better serve their customers.

So, I recently had an experience with FlightNetwork that I feel compelled to share. My friends and I were trying to purchase a flight from Bangkok to Calgary for the three of us. We attempted to buy the flight on FlightNetwork's website, but we encountered a system glitch that said our payment was declined twice. However, we later found out that we were actually charged twice for the same flight for the same three people. Frustrated with the situation, we decided to purchase a flight on FlightHub instead.

We then tried to get a refund from FlightNetwork, but they refused to acknowledge that there was a fault in their system or that we were owed a refund. We provided proof of purchase from FlightHub, which was time-stamped after the transactions from FlightNetwork's site, but we were consistently told that our case would be sent to their resolution team and that they would get back to us. Unfortunately, we haven't received a single call back from them in almost three weeks.

We decided to contact our credit card company to dispute the charges and are currently awaiting a resolution from that end. It's frustrating that FlightNetwork refuses to even attempt to correct the issue, despite all of the compromises we've offered. FlightHub, on the other hand, has been incredibly accommodating by offering to give us the ability to reschedule our flight for up to a year from its scheduled date if FlightNetwork refunds one of the flights and we use the other one.

Our advice to anyone considering purchasing flights from FlightNetwork is to avoid it. While they may not be fraudulent or disreputable, their website has dangerous glitches that can cost you thousands of dollars. Additionally, their customer service is poor and not streamlined to correct such issues, but rather to allow time to render them moot. We highly recommend FlightHub for their outstanding customer service and willingness to work with us during this ordeal.

It's important to note that we are currently in Thailand and attempting to come back home to cover worker shortages caused by Covid/Omicron as we are healthcare essential services. If anyone is interested in verifying any of the claims made in this review, please respond here, and I can provide further information.