GrabCar / GrabTaxi
Reviews and Complaints

Driver name : Gan Chee Kiat
It was my fault that i put at a different location but i managed to call him & give him the exact location. He agreed to it but because he couldn't find us, he insisted to cancel the booking. What made me mad was that he told us to cancel coz it was messy & crowded plus he couldn't find us when were the ones who were supposed to find him at the location but after the booking had been cancelled, he made another round at the same area & took another passenger.

No exact change. Bill was 159php, gave 200php. He said he got no change. Made me approach nearby shops to have my bill broken but to no avail. Tell me, how possible was that? I left the cab on my dismay leaving him 200php. I posted the preview of our transaction sent via email. This guy doesn't deserve any star on their survey at all. This is the first time I got disappointed by Grab.

SHD6877B Goh Sok Luang
She mentioned in the text that she already reached, but i have waited at the destination for 10 mins and see from GPS in the Grab app she is not even at my place yet. Yet, she cancelled the booking for no reason. If she does not want to pick me up in the first place don't take my order because of her irresponsible i was late for my meeting. Very irresponsible driver.

Grab driver plate no. SGV876R canceled my ride upon arriving, claimed I took long to come down, when the fact is he parked his vehicle beside the stipulated block, (760219) instead of under the carpark of the block. Due to his cancel my $5 promo code was therefore not activated, and I have to pay a full fare of $6 when i am entitled to the promo and has not in anyway done wrong. Driver also was feisty and argued with me when i got in his car. Took a longer route than usual in arriving to my location too.

I booked a grab taxi at about 8.30 this morning from blk 417 bedok north ave 2 (My residence) going to simpang bedok. The estimated fare indicated a sum of $9.00 to $14.00. The vehicle was a toyota and the driver's name is saman jamari (I think). I told him that this is the first time I am taking grab taxi. When we arrived at the destination, the driver took out a device, pressed a few keys and showed me the fare was $22.00... ! I was shocked beyond belief. When I asked why the fare was so high, he told me that was the going rate. The normal taxi fare would only be around $7.00 to $10.00. It is a total rip—off!
Has the driver over-charged me?

I booked taxi using nobookfee promotion... taxi driver apparently did not apply discount manually.

I called grabtaxi, whose own receipt to me didn't match the driver s..

Grabtaxi took the side of the driver's cerbal story over the documentary proof (ie, receipt) that I had.

So I am posting on as many fora as possible about grabtaxi's anti-consumer attitudes. . Hopefully cause at least 100-1000x mee damage to Grab than the $3.5 I lost..

Pratap Raju
[protected]

It has been very difficult to get a grabcar nowadays, sometimes with drivers cancelling my 230AM trip back home from harbourfront. Funny thing is, they took my booking when I am riding home alone. But they rejected when I have to drop my wife off at another venue first which I understand, an additional $5 charge. Drivers nowadays are picky and say the price is unreasonable. Totally absurd.

To Grab official
i m a passenger from Petaling Jaya, Kuala Lumpur, i m not happy with the service of Nissan Almera 9495, which brought us from ss2 ambank to university malaya at 1.05pm-1.23pm.
Drove very dangerously, almost accident 3 times, scolded us for not sitting properly, and very impolite towards us . i felt very angered and questioned whether grabcar drivers are suppose to be like this? truly disappointed as i m a big fan of grabcar where MOST of the drivers are polite, i would like to give that nissan almera 9495 driver a ZERO STAR because i dont think he is even qualified for 1 Star . I hope you please do something about this or else future passengers may think twice whether wan to use grabcar or Uber. THANK YOU

I booked for a grabcar this morning before 5am and I used the promo code NIGHTSHIFT. it worked and someone accepted my booking. However, at 5am, from the pin I saw that my driver already arrived at the destination, then he called me and said that he's in a different location and dropped the call then cancelled the booking. I think he did that because he knows that the NIGHTSHIFT promo code ends at 5am. I booked for a grabcar because I was in a rush. My shift at work starts at 6am. Instead of having convenience, I only experienced stress. This has been going on every single time I book a grabcar using a promo code. Your drivers seem rude and they are choosy. It takes about 15 minutes or more before someone accepts my booking. I have never experienced anything like this with Uber. Your drivers are way too rude, seriously. Even my coworkers have complaints about your drivers but you don't do anything about it. How great.

On 25 April 2016, I took a Grab car from my work place to my house.
Unfortunately I drop a bunch of my office and house key inside the grabcar that I took. I call the customer service seeking for a help assist. The best part is, they give me the driver contact detail for me to liaise with him by myself. I message him and he told me that he already drop my keys at his "sin ming lane Grabcar Hq".

Fast Forward...

As time goes by. I had to much assignment and even business trips. I knew my keys are in good hands with the friendly customer service officer that your saw on t.v advertisement ( not actually).

I went to the Sin ming lane grabcar so called Hq. waited almost an hour for my queue Number to call. I was been accompany by "drivers" exiting and new joining. I don't care actually as I need my things and off we go...

But its not my day as the customer service officer at the counter told me that my key they already send to police station. As their company S.O.P they don't keep more than 1 month for lost item. Ok I agreed with that. when I told him so can you advise which Police station I need to go. He told me maybe Ang mo kio or Maybe Bishan. What the hell are you thinking do you thing this is treasure hunt game of finding my keys.

I told him have your s.o.p stated person who send the lost item or where the item is? inform customer/passenger that more than 1 month item will be handed to police station?

That day will be my last day using your service.

Grabtaxi

Issued by driver
Joel reyes naguit jr.

Issued to
Josh esquela

Booking code
Adr-[protected]-2-027

Pick up location:
Makati, metro manila, philippines

Drop off location:
Col anoyo street, zone 4 signal village, taguig, 1630 metro manila, philippines
—
1. When the driver arrived to pick me up the meter was already running. I asked why it was so, the driver said that is how grab works! I said no, and that what he's doing is wrong. He says it's what he's been doing for months since he's been driving with grab. He says the minute he accepts a transaction he considers the drive en route to pickup the passenger as the flag down. I demanded that he reset the meter.

2. My encoded destination is different from what I booked. I put in sm ayala in makati but it showed different in my receipt and when I asked the driver to use waze going to sm it gave different directions.

3. The driver didn't want to use waze in the first place because he says he knows the way anyway. I told him that the app will show the best possible route with traffic conditions considered. That's when I found out we were being directed to a different destination.

4. The driver kept checking his phone while driving which he placed between his legs so he was constantly stooping and checking the road. Was really unsafe.

5. This is my worst experience with the service so far. I hope you address this asap. I was really pissed with the driver I got. I was told that drivers are screened before they could use the app.

There is a promo code "HitchFriends". At 5.30pm, I booked for a GrabCar to arrive at Woodlands at 11.30pm. However, there was still no booking. After which at 10pm, i cancelled the booking. At 11pm, i tried to get a HitchGrabCar an tried 4 times at every 10 minutes interval. Even at 11.50pm, there was still no driver accepting my request. At the end of the day, i didn't get a GrabCar at all and had to flag down for a taxi.

Hi
I am writing to bring into light the fraud misuse of my debit card by grabcar singapore

I appended my card details to my iphone grab application to make my taxi travel convenient only to be misused later by grab car employees.

Grab has robbed me of close to sgd 500 in past 3 - weeks.

I would urge everyone to think twice before providing their card/account details to portals like grab car singapore.

I took a taxi from bangsar village to lorong kemaris 1 on the 30th july, 2016 at 2.30pm. The taxi driver name is siamat bin selamat and the taxi number is hba9665. The guy drove recklessly and realizing that we are foreigner he kept on saying horrible things about immigrants. He seemed extremely violent and after he dropped me in front of my house he asked me to close his backdala of the taxi. I had a lot of grocery with me, so I asked him to close it himself. Then he became extremely violent and threaten me saying "stupid people, I will kick you out of the country" and so many horrible slang that I can't even speak about. I ran to my house and closed the door but he kept on shouting bad things there. He left once I called my guard from the guard house.

I feel very insecure and scared because of this experience and hope that you will take some action against him. I am a foreigner living here and I have to take taxi everyday. If this is how I am treated everyday it will be impossible for me to stay in malaysia safely.

I took the economy car (16 july 2016) , I was with my family. My sister had to go for lesson so the place we put was the tuition center but as my house was nearby I asked the driver to let us drop first. But I did not that 1 stop is counted a 2 destination and is charged at $5 per stop. The driver did not tell us anything about it too only after that then he charged my sister. I think it is very irresponsible to not tell us as I won't have stop if it was charged at $5. It is overly expensive. I think grabcar should state the charges more clearly next time. Thank you.

I would like to share my frustrations about these drivers who accepts our request booking and eventually cancels it after several minutes of waiting. The most recent is our experience with Jacinto Turingan with a plate number AVA 2527. When he accepts the booking, he is about 5mins away from the pick up place. After more than 5mins of waiting, we noticed that he's not moving in his current location. So we decided to send him a text message and ask where he is now? But to my dismay, aside from no any reply, he cancel our booking. I don't know whatever reason he has, but the fact he didnt give any feedback to us and he just denied/cancelled our booking after we waited. So much disappointed. I hope you can do something about these kind of drivers. Attached here is the screenshot of his booking information.

Dear Sir/Madam

I would like to feedback regarding this particular driver name Chan Tiam Heng who drive a grabcar with a plate no SGM 8628K.

On 1st June 2016 at abt 10.11am, ive booked a grabcar and this person received a booking from me. Booking ID: ADR-[protected].

Ive understand that once the driver have reached the pick up location, he will send the message that he have already reached the pick up location. The driver did called me and told me that he has already reached my block while i was in the lift to come down. While we were on the phone, he told me that if im not coming down, he will cancel my booking and he will take other passangers which he had waited for me less than 1 min for me to reach at pick up point. I told him that ive already in the lift. When i get into the car, i was told that if im not happy, i can get out of the car because other passanger also trying to book the grabcar. And im carrying my 5 months old baby with me. How can such driver telling the passanger off. What kind of service is that. When he told me off, i look at him and i just drop out of ther car.

I hope the company will take action against his service. Its not fair for other passangers if he continue to give such service.

Thank you

Don’t buy form this dishonest seller. I have ordered Football Pro set from www.grabcart.com. I didn’t get the order, but I purchased it 3 months ago already. The seller sent me only fake details of the purchase. Also, the contact details were fakes and the seller hasn’t replied. I am very upset and I want someone to stop this company. Someone should close this website and their scamming business.

To the public especially to those who want to apply as peers or partners in grabcar. Below is how grab will fool you with their stupid incentives that will destroy your cars and you won't earn anything despite efforts so this is fraudulent and cheating to the filipinos. Grabcar's new incentive scheme for december 7 to december 13 with bonus! Below is the cheating incentives of grabcar to all drivers and peers because with this very small incentives it will eventually destroy your car so if you have brains then analyze the incentive and see that you will not earn any here at all but just ending up destroying your cars' message from grabcar via email to all peers ho, ho, ho, grabcar peers! We're getting busier this holiday season! We're giving a bonus for rush hour rides on top of the usual incentives! Read more below! Driving part-time? No worries! We've added more tiers to accommodate part-time drivers! Hit the roads on rush hours and earn from higher fares, plus our rides bonus! Holidays are approaching = higher number of requests = higher rush hour rates = higher fare = higher income! Plus, don't forget the bonus! 'tis the season to be merry, indeed! New incentive scheme for grabcar and grabcar+ december 7 to december 13, 2015 total fare per driver per week* (Guidelines below) incentive per week php 20, 000 or more php 6, 000 php 18, 000 - php 19, 999 php 5, 500 php 15, 000 - php 17, 999 php 5, 000 php 12, 000 - php 14, 999 php 4, 500 php 10, 000 - php 11, 999 php 4, 000 php 8, 000 - php 9, 999 php 3, 500 weekly cut-off: 00:01 am of monday to 11:59 pm of sunday fare computation will be on the basis of total fare (Including grabcar's 20% commission but excluding tips) the total fare qualified for incentives will include only the highest fare of each unique passenger per week minimum acceptance rate (Ar) of 85% to qualify for incentives complete at least 30 rides between 6 am - 11 am & 4 pm - 12 mn monday to friday and get a fixed bonus of php 1, 000 rush hour bonus incentives on top of whatever you earn from the fare incentives! The total rush hour rides qualified for bonus incentives will include only one rush hour ride per unique passenger per week the php 1, 000 bonus is a fixed sum minimum acceptance rate (Ar) of 85% to qualify for bonus incentives hacks to earn more! What matters is how much total fare you earn, so more online hours + high acceptance rate = higher income! We reward long rides, too! Long rides help you minimize your downtime and maximize the fare. Be online and bid for booking requests on rush hours! Check out our rush hour rate hack sheet below to maximize higher fares during peak rush hour periods! Wondering where to go? We seem to have a whole lot of passengers booking a ride from the areas below during morning and evening super peak hours. Insider tip: we've got more booking requests from these areas and higher rush hour rates! Drivers get more fare + passengers get more grab love = win-win! Hacks to keep track of the fare! For peer-drivers: list down the total fixed fare before or after each trip. For drivers: check your driver app job history. Grabcar's 20% commission is listed in the job history section of the app. Divide this value by 0.2 to get the total fare. Take screenshots of the e-receipt page to keep track your income. Incentive guidelines *for the total fare qualified for incentives, we sum up only the fare of the driver's weekly unique passengers. If a passenger was serviced by the same driver more than once per week (Beginning 00:01 am of monday to 11:59 pm of sunday of each week) , then only the highest fare of the passenger's trips for that week will be counted in the computation of the total fare qualified for incentives. All drivers must maintain a minimum acceptance rate (Ar) average of 85% from monday to sunday. Drivers who fall below 85% ar average will not receive any driver incentive. Metro manila is defined as the collection of cities under the national capital region: manila, caloocan, las piñas, makati, malabon, mandaluying, marikina, muntinlupa, navotas, parañaque, pasay, pasig, pateros, quezon city, san juan, taguig, valenzuela. Greater metro manila is defined as all of metro manila, plus nearby urban centers of antipolo, bacoor, and imus. Only trips taken inside greater metro manila will be counted in the total fare qualified for incentives. You must accept booking requests coming from metro manila. You may or may not accept booking requests coming from or going to antipolo, bacoor, or imus; you may do so at your own discretion. Trips coming from or going to antipolo, bacoor, and imus will be counted in your total fare qualified for incentives. If you choose to accept booking requests going to or coming from outside greater metro manila, you may do so at your own discretion, but these trips will not be counted in your total fare qualified for incentives total fare for incentives includes passenger promo rides (Total fixed fare) but excludes tips. Want a quick breakdown of this week's incentive remittances? We're now rolling our summary of transactions! Fill in the form through the link below and we'll be sure to send you a summary of transactions to help you manage your weekly remittances. Here's a tip: once you've already filled in the form, no need to fill in the form each week. You'll be part of our database, and we'll automatically send you a summary of transactions every week! Sending of summaries of transactions may take up to five working days after the date of remittance. Please allot at least 5 working days for us to process your incentives. Your valid incentives will always be remitted to you. However, if the system detects an account exhibiting cheating or fraudulent activity, no incentive will be remitted to the account and the account will be permanently banned from the system. The past few days, we've seen rides per driver and fare per driver rising! Grabcar sets a fare and incentive structure that is fair, sustainable, and constantly achievable. Here's to more rides and higher income this coming week! Team grabcar manila copyright © 2013 made with love by team grabcar mnl 12/f rear tower, wilcon it hub, chino roces ave. Cor. Edsa bangkal, makati city, philippines unsubscribe / manage options