Grabcar Malaysia review: asking grabcar driver to pick up passenger who is few kilometer from the driver 115

Hello there,
Grab is becoming more useless now everytime i request driver with promo my request has never been accepted and at the same time i book from other phone and it is accepted right a way and it happend contnously. I am going yo signoff grab forever now and share the same feedback to my referrals.

Drastically reducing the incentive of drivers without even compensate in other way. Stated and promised that incentives remain unchanged after acquired Uber in SEA, but now, it getting worse and worst. Terrible company, Don't make any promise if you can make it.

I stay Villa Tropika Apartment Kajang..
From Villa to Bangi Gateway at pick up 4.51 pm cost rm8 only.

However, from Bangi Gateway to Villa Tropika at pick up 5.53 pm cost rm17..

I was surprised that price was doubled..It was short distance. Please reply.

I want to know rate fees for Grab. Really unfair.

We ask the driver if he can re-route the way.. Because it's taking us to the long way with toll. Then he answered us very rude and say can not he will follow the waze. What for got re-route if don't even follow what the costumer request. Somemore threathen us. Very bad service! Very rude driver!

the fare are slowly increasing amd sometimes was on high demand, please give us some promo like last time, we are really in need . Bcoz some places also have no publc transportation and could only rely on grab but in high fare. Would be hard for some people

Waited for very long but the driver never respond, answer call and even text.

I accidently show him the wrong way soo i gave him extra money cause of my mistake. Then he didnt take the money but throw it back to me. I tried to repay back what i did wrong but your treat it very rude by throwing customers money. Please teach your drivers not to be rude. thank youu

Such a rude manner toward the passenger and the driver force me to give full rating if I don't give full rating, the driver lock the door. Please take this issue seriously and take action toward the driver. Car info Alza (white) QAA1009R. The driver name Saiful bin Razali.

I using the grab promotion voucher to order grab and already few times drivers ask to cancel or driver accept the order but never turn out. What kind of service attitude did your drivers provided? Since grab company selling the promo code but your driver didn't want to provide the service, can you please refund to me for the promo code purchased ?

Saya dah kol byk kali pemandu grab ni utk pulangkan barang saya iaitu cermin mata..tetapi Handphone dia x dpt dhubungi dan msg /wasap x dpt

hye grab malaysia, i already submit about my grab pay account cannot be used. but still don't have any work on the issue. im need to use the grabpay urgent. please help & work on the issue asap.
here i attach my email detail for you easy to contact me : qishy96@gmail.com.

I am an OKU / handicap.

I have applied for above more than 1 month but regret no response.

Appreciate response.

Thank you.
Lokman Yaacob
[protected]

I am a student at public university who use Grabcar frequently. I use Grabcar more than 4 times a week and spent more money on paying for it. I think I deserve to get the promo code. My other friends got promo code but not me! Why?! If there might be because of the system, please fix it immediately. It is unfair for me.

Grab driver name
Shihabudin bin Husin

Car plat number
HWE412
PROTON PERSONA

Driver making fake report to grab company that i didnt pay for fare, but no action is taken.

lousy customer service wasting half hour but wrong information is given.

lousy
Customer Experience Supervisor ( Abishek Kanakaraj ) wrote mistake report to cover the driver.

totally is rubbish system

I would like to complaint driver TANG FUN SUA AKS 7271. The way he talks is rude. I requested for a grab car and the driver goes ti the wrong place until I call said he at the wrong side but he say why did i submitted a wrong address while i submit no 12 and he received no 19. This driver is rude please grab give him a warning. Thank you.

I want to complain a lady driver:Faridatul VAW 4146, yellow axia..first, she took long time to come my place, after that cancelled my order without any call?is it a driver should do?so irresponsible.i hope grab can take some reaction to above driver I mentioned.thanks

I don't understand how Grab driver apps works. I have been driving for 3 hours per day but I only manage to get 2 customers even in the hot spot areas? How is the system works? Are you only taking care for those driving full time as grab driver and they have more priority of getting customers compare to part time as grab driver?

I just called the driver wait me about 2 minutes to let me done my things. Then the driver just said :"the order is after" then he cancelled the booking.

Why is the driver too far away also give and now block me on the passenger apps whag u guys doing for business if like this please close the grab la my phone number is [protected]

Everyday I'm using Grab to go to work but very insufficient Grab Driver at my place. It will be take more 30 minutes to get a driver and some more high fare.
Some times I get delayed to my work. So please do something.

Hy hello...sy ada mslh log in acc grabb...dah 2 kali hnta email tp x de jwp...bole tlg mcm mna nk log in ke acc sy ...
TQ

Hi grabcar malaysia, i always have an issues to booking with the grab car.. its always take a long time to driver to accept my request. or might be because of promo code that im using right now?please explain..thanks

I have activated my GrabPay wallets and tried many times but still cannot use the promotion. It still remain RM 22 at the booking site. I would like to grab on 1.15pm I hope the Grab centre can solve this issue soon.

Hello I'm staying in Kuala Lumpur I'm a passenger n I had made 3 bookings from seputeh to damai perdana .3 driver have asked me to cancel it. Why is the service so bad if u know u r unable to fetch then y u accept the booking. It made my cancel booking number increase, that's very bad for me. Hope GRAB can gv me an explanation. TQ

I wait 3 minutes then 9 minutes and 30 minutes. he goes away .. my call can not mesaage no reply then he cancel. I wait long but no response. why not pick up me .. maybe for reward .. he canceled and my reward was rejected. i was really unhappy with this driver ... i really hope to grab this driver action

WYM 6728 persona silver colour, very rude and reckless driver ! no signal while cutting lane, drive with high speed ! please take action against the driver before he cause any problem on the road, thanks !

I booked Grab on 12/01/2018 (2.00pm) and I have canceled the booking.
Unfortunately, Grab driver didn't read my text and came to my destination. He has texted me very rudely and I want action to be taken upon him.

Please refer to the text message attached below.

1-kurang ajar
2-pandu tiada keselamatan
3-ugut nak lempang anak orang
4-tidak hormat jika datang tempat orang
5-kacau periuk nasi orang

jika semua syarikat grab tidak ambil tindakan sya akan report polis dengan segera

nombor pendaftaran -PBP8365

4/5 days already I can't booking grab car already, what happen to your grab car service now

Pick up point. Rude.

pada 26/8/18, jam antara pukul 05.10-05.30 pagi dari pusat pakaian hari hari balakong ke klia 2, saya masih belum menerima resit perjalanan sebanyak rm 65.00 telefon saya husaini di nombor [protected]

The Grab Driver in Karambunai Area jutmst threatened another grab driver from outside karambunai to fetching costumer in Karambunai Area...but in karambunai they dont actually fetch costumer if the distances is too short

telah cancel booking tetapi saya mendapat reply " bodoh menyusahkan org" drpd pemandu

I found out that in airport penang, a lot of grab car did simple parking the car inside the airport.

This will impact your company branding and customer exprience.

a lot of car was parking inside the pickup / drop off customer roadline.

I stay at Taman Langat Utama Banting its near with KLIA only 10min but i dont understand why i need to pay to grab RM65 ? so expansive i need to pay RM65 for 10min going work ? can you make something for this issue ? i cant take grab after this bcse this is so nonsense price

Digi do you have any problem? 150 unlimited plan 0mbps? [protected] jenjarom

I keep trying booking all the time and it says no driver around here and they are seen to be like busy...but the car is still around there and didn't move

petang tadi saya ambil grab untuk suami . dari pangsapuri sri nilam pergi ke tesco ampang . total fare dalam apps rm7 tapi bila suami saya sampai di tesco, driver bagitahu suami jumlah tambang rm9 . kenapa tiba tiba ada tambahan rm2 ? sedangkan perjalanan tiada tol . minta grab tolong pantaukan kes mcm nie .

RS1004
MOHAMMAD FARIS
GRAB MALAYSIA

The driver has sent me a personal text after the trip was completed offering me his grab service next time i want to go around. I found this unpleasent and unprofessional etique. Pls educate your driver on such and take this as a complain. Thank you