Great Clips’s earns a 1.7-star rating from 379 reviews, showing that the majority of salon clients are dissatisfied with their haircuts and styling services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
awful company
I currently work at a Great Clips and I wished that I didn't. I have worked at many salons but I have never been in a salon that works so hard at stifling creativity. They start their stylists off at $7.50 an hour, Have a Dress code so strict that you'd have to have either a large closet to pull these exact outfits out of or a lot of money to afford the attire just to make less then the outfits themselves are worth.
They work their stylists to death with very little breaks and huge amounts of patrons... that by the way must think they are getting a lot more an hour because they either tip very little($1) or stiff you all together. They pressure stylist to get each haircut done in a small amount of time. Their training is absolutely ridiculous. They have 'Blackout' days when you cannot call off work, normally set around times the average person goes away on vacation, spends time with family for holidays, or have a special occasion.
They are what people talk about when they say Greedy Corporate America. They make so much money off of their stylists and put up so little themselves that I would suggest booth rental or commission work to anyone thinking of working there. Think of it this way If a stylist has to cut 4 heads in a hour each paying $12 a cut you get a total of $48 an hour.
Now multiply that amount by... oh we'll aim low and say 4 stylist are on the floor that day. You now have $192. Lets just say they work an 8 hour day Thats $1536 they've made that day. Lets take out the stylists pay... thats $240 for all 4 of them, Then you have the total amount of money they made off of owning a building and the name of Great Clips... which is $1296, The Schooling and the tools the stylist paid for are as expensive as most tools used in nursing. These people provide none of these.
After the building utilities are paid its pure profit off of someone else's skills for these greedy MFers. Just think of this before you walk into the next Great Clips to feed these money hungry monsters.
The complaint has been investigated and resolved to the customer’s satisfaction.
not using fresh aprons and towels
They are not using fresh towels and not cleaning hair on the floor after each hair cut they are not even using clean combs and cutting apron, they are using only one apron for everybody and they even do not know how to cut the hair they simply cut the hair as they like
Read full review of Great Clips and 3 commentshair loss
on September 25 2008 I went to the above salon for a perm, I had had a perm 2 months previous to this which was a disaster, only half of my hair was permed, I looked like I had a mohawk. We went on vacation and when we returned
I went back for them to correct this mess. I made an appointment for a cut and perm. The gentleman who I requested said ok. He looked at my hair and said it was dry in which I already knew. He put a conditioner on my hair and proceeded with the perm. He checked it once and said it was not done yet, He came back a few minutes later and looked and immediatly took the cap off and what I thought was a few rollers in the back of my head and immediatly rinsed them off then he applied the nutrlizer. when he as done I looked at the back of my head and there was a bald spot the size of a golf ball or the size of about 3 rollers. I asked him what that was he told me it was there already and caused by stress. This is not true I did not have a bald spot on my heard when I went in there. All he had to say was I didn't do it.
I have talked to 3 beauticians since this happened and they all said the same thing it was over processed. He (Ben) would not cut my hair after the perm he said it was to short.
It was to short alright because if he had cut it I could not hide the bald spot.
I do not know what else to say. It was and still is a horrible experience I'm 73 years old and have had perms for at least 40 years and never ever had this happen.
Barbara
Do you have hair growing in the bald spot now?
If you do, it still isn't the perm, but the stylist doing it. He may have had the rods too tight with the band cutting the hair.
If you still don't have hair growing in, it has nothing to do with the perm or the stylist. If it is a round shape instead of a rectangle, it probably is internal.
Don't go to Great Clips for a perm anyway. The stylist is stuck on the chemical service that can take up to 2 hours, meanwhile the others are making four times as much in tips.
I know that sounds horrible, but that is how the stylist make their living.
dont' get perms anymore you won't get any problems.
I received very bad service from Great Clips, Warsaw, IN; I would never ever want to go back there again...they welcome everyone with smile and say welcome to great clips...but they dont treat us in the same way...Yes I am not an American..I am an Asian...they do not have common decency and respect for customers...especially there is one big fat lady with short hair...I hate u...
scam and lies
Great Clips refused to do my daughters hair because I didn't have an appointment. There were 3 employees in the store with my daughter and myself as the only customers. I was told by the stylist that "if I do your daughters hair then I wont get paid by any other customer if they come in". I said, "so you are refusing to do my daughters hair because someone else 'Might' come in?"
She said that I would have to leave and make an appointment.
Do not they brag about the "walk in and sit right down" deal? What a big lie!
The complaint has been investigated and resolved to the customer’s satisfaction.
You are not required to make an appointment for a haircut. Not only that the Great Clips that I work at only accept appointmnents over the internet and in store for hairstyles because we are a busy fast paced salon.
as long as i have a face you have a place to sit
thank you jen i agree...and millana you are right ...it's all a big lie...walk right in sit right down...MUUUAHHHAHAHAHAAAHAAAAAA
great clips does take appointments for styles. If your daughter wanted a hairstyle yeah she needs to make an appointment, if she just wanted a haircut then it's walk ins only
Great Clips does not take appointments so this complaint makes no valid sense.
sexual harrassment
I took my son into a Great Clips hair salon in Atlanta, Ga. I ask for the good barber. This one time, my husband took my son for his school cut, to the good Barber. He was also the Assistant Manager. He not only smelled like alcohol. I felt like he was drulling over my son. I felt so uncomfortable. I was so appalled! I want to put his name out there. His name is Dennis Cortez.
Read full review of Great Clips and 1 commentyelled at us
I've been going to Great Clips for 3 yrs and always ask for the only good barber. This one time, my wife took my son for his school cut but the good barber wasn't in so the asst manger cut my sons hair. It was horrible. Like a cereal bowl cut. I took him back the next day and nicely explained to her that my son wasn't happy and could he get it cut the way he wanted. To make a long story short, the asst manager and the manager began to call my son a liar and yell at my wife and said they'd have to pay again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went for hair cut yesterday and used my coupon that I received in mail
code JM9Q54 expiration 5/1/24 - code was entered several times but kept
coming up as invalid so I couldn't use it- why send coupons if no good?
Barber name is Norma .
1) she did not show my past hair cut notes .
2) I said to cut back and sides as #2 and top is #1.5 and front is #2 inches . Instead she cut back and sides as #1 and top is #2 .
3) she was so rudely speaking as if I told her to cut my hair at free of cost .
Hi. I have been coming to great clips for years. Both employees today were quite rude. Not friendly at all, talking to adults like kids. it was horrible. i wont be back. It was on Monday morning January 22nd 2024. I worked in customer service. They can do better than this. Wisconsin Dells, WI, thank you very much, take care.
Went in for a simple cut and left with no hair, told the stylist "DO NOT CUT THE TOP OR THE BANGS"! which she did. Now the top is so short I cannot even use a curling iron. Paid $19.00 + $5.00 tip.
Stylist did not even listen to what I wanted. Won't be going back in less it is to get my money back.
The lady didn’t even wet my hair for haircut n cut it according to her choice. One side was big the other side was short and when I said it she blindly said no it’s correct. She said I was not born with good hair. Very very bad service. And who should the tip be minimum of 5 I can’t afford it that’s y I choose coupon.
Long wait times, wrong hours, 5 walkins turned away in the 1.5 hours that I waited then badmouthing disgruntled customers- poor time management. I had come the day before as a walkin and it was also a long wait. Coming here is a chore. I would rather drive to Pflugerville. Floor was a mess of hair, waiting area in front hot during the long wait.
I do not have the date are time of the visit. My name and email address are phne number should be enough.
Jan 14,2023, Sat down on the chair, told her what I wanted, she wet my hair down, what I didn’t like was she held the bottle back so far that it felt like a shower, I told her I had a shower this morning, from then on she developed an attitude, not a good experience.
I askd for a styling when stylist asked me for instructions. Upon paying she charged for haircut plus styling. This is not a valid honest policy but a misunderstanding of pricing by operators who do not understand price policies. I was charged 42 dollars for a haircut with dryer?
regular customer since store opened.waited my 15 minutes,girl took my name off the board ,was going to go sit down and a kids mom walks in says the kids name.now i'm back in line.your call/check in policy is b.s. for those of us that don't play on our phones all day.I will never walk into that store again
Great Clips Reviews 0
If you represent Great Clips, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Great Clips
One of the key features that sets Great Clips apart from other hair salons is their no-appointment policy. This means that customers can simply walk in and get a haircut without having to schedule an appointment in advance. This makes it easy for busy people to fit a haircut into their schedule without having to worry about making time for an appointment.
In addition to their convenient walk-in policy, Great Clips also offers a wide range of services to customers. Whether you're looking for a simple trim or a more complex hairstyle, their experienced stylists can help you achieve the look you want. They also offer services like beard trimming, hair coloring, and styling for special occasions like weddings and proms.
Another great feature of Great Clips is their affordable pricing. They offer competitive prices for their services, making it easy for people to get a great haircut without breaking the bank. They also offer discounts for seniors and children, making it a great option for families.
Overall, Great Clips is a reliable and convenient choice for anyone looking for a great haircut. With their no-appointment policy, wide range of services, and affordable pricing, it's easy to see why they've become such a popular choice for people across North America.
Overview of Great Clips complaint handling
-
Great Clips Contacts
-
Great Clips phone numbers+1 (800) 473-2825+1 (800) 473-2825Click up if you have successfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (800) 473-2825 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone numberUSA & Canada+1 (952) 893-9088+1 (952) 893-9088Click up if you have successfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 893-9088 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone numberInternational+1 (952) 746-6541+1 (952) 746-6541Click up if you have successfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6541 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone numberDirector Of Education+1 (952) 746-6562+1 (952) 746-6562Click up if you have successfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6562 phone number Click down if you have unsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone numberDirector Of Communications
-
Great Clips emailsheather.leiferman@greatclips.com97%Confidence score: 97%Communicationgcinews@greatclips.com96%Confidence score: 96%Communicationbeatrice.zvosec@greatclips.com95%Confidence score: 95%
-
Great Clips address4400 West 78th Street, Suite 700, Minneapolis, South Carolina, 55435, United States
-
Great Clips social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 13, 2024
Most discussed complaints
yelled at usRecent comments about Great Clips company
Hair cut
Sport Clips
104 reviews
Honey Spas
4 reviews
Metamorphosis Salon
2 reviews
Platinum Nails and Beauty Liverpool
1 review
Hairsisters.com
32 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Even sports cuts pays $10/ hour. All stylist refuse to work. We need to strike. Once they loose money they'll pay us.
You ALL sound like lazy entitled liberals that have no gratitude for the company that GAVE YOU A JOB THAT YOU APPLIED FOR. No one came to your house and forced you into the location at gunpoint- Grow up- its a job. If you dont like it- quit and go do something else. Losers.
I am recently a x Great Clips employee and every thing that has been said negative about this company is TRUE! I had to work alone because we were short handed and we did not have a bathroom in our store so I would often not be able to go to the bathroom for 4 hours ! I am calling the labor dept. I have worked for Great Clips for ten years in two different states the franchisee 's need to be reined in on how they treat their employees we are the ones that make them the money I wish every one would quit in every state ! This was the last great clips I will ever work at its sucks to start over but that is exactly what I will do
I work for Great Clips currently and have to say it is the best job I've ever had. I make 8.50 and hour but I get productivity bonuses, product commission, PTO, double time for holidays that I'm not even working on. I make more than enough to live.
Yes I make a lot of money for the company but the company brings me a steady flow of customers. I always have guaranteed money, i never have to worry about if I'm going to make enough for booth rent or if ill profit at all with expenses for products used, tools, etc.
They work a lot with my schedule, always give breaks, always at least 2 days off a week, good hours, and really extensive training. I would not be as good at cuts as I am today if it wasn't for great clips.
My franchise owner has like 5 or 6 locations and will hand deliver anything that needs to get to me and shows that he cares about his employees. My manager is the best. very encouraging and we all work as a team to keep the salon running. I dont want to work anywhere else.
Great Clips sucks! They dont properly screen their franchisees and dont even require them to know a thing about hair before buying into one. They only care about money. The franchisees I encountered are the most incompetent and [censor] backwards s***cs I have ever seen. They are very evil and racist even going as far as saying they didnt want " a lot of black people working for them." Great Clips needs to have a liaison to report these unworthy, lack of business sense [censor] franchisees!
Great Clips at 1838 warrensville center rd, south Euclid, OH, 44121 ( across from Walmart, next to Penn station Subs)
My son got a hair cut there today and manager Robin, ruined my son's hair and cut top too short, she left right side long and top short and a line on side without fade. She had a nasty attitude and denied my son was explicit about not touching top of head.I hope she gets fired, she should not even have a license.
There is no license manager for more than 3 years.The stylist that is acting manager just graduation school less than a year ago. She doesnt even have enough hours to qualify for a state license or test. The owner still can have an operating salon no matter what the laws are WOW !
On July 26th I received the worst haircut of my life I had to go to another stylist to fix it cost 15.00
This is the first time in my life I'm complaining about my haircut, I had this cut at the grat clips in Thornton, CO by Terri. This rude ### cut my hair in 2 minutes-not kidding! Now it all looks like patched! Now I have to go to another place to ix it.
Awful personel, rude, gruff to the point your scalp turns red. Don't stop and listen after bring it to there attention. Customer is always wrong.