Great Lakes Fence Company
Reviews and Complaints

Great Lakes Fence did a good job! Everyone who walks by our house says how nice the aluminum fence looks!

John, the salesmen came out the same day I called. Very informative and professional. The installer was a different John and did an absolutely wonderful job - Exceeded my expectations! 85ft wooden privacy fence between and around all my beautiful trees covered with ivy. Done in 2 days. Even brought my garbage can in! Such a great experience and I'd recommend them to anyone!

We had Great Lakes Fence do 3 fence projects for us at our home in the backyard from 2008 to 2011. The white vinyl fence got damaged by winds and bad weather in March and again in March . I called Great Lakes Fence many times, sent a few emails, and sent pictures of the fence damage. My husband and I wanted them to fix it, but they ignored us and we never heard back.

Since we put in our gate a year ago, it's been breakin' a bunch of times. Just recently, it broke on 6/10. We ain't been gettin' much communication 'bout when it's gonna get fixed. The person we've been talkin' to only said they ordered the part, but that ain't enough. We need a specific time and date for when it's gonna be fixed, and we need 'em to promise it won't break again. The work quality, or maybe it's the work itself, has been pretty bad, leadin' to lots of breaks.

On Tuesday December 7th, Great Lakes Fence Co. put up a vinyl privacy fence in my backyard. I couldn't check it right away because it was already dark when I got home from work. I bought locks for the fence gates and on Thursday December 9th, I went out with a flashlight to lock them. That's when I saw that the water spigot in the backyard was running and the whole yard was flooded. I also noticed that the spigot I had installed was broken, along with the hose caddy. The installers were supposed to use my water for their cement mixes, but it seems like they weren't careful with my stuff.

On Saturday December 11th, my wife and I had dinner reservations to celebrate her birthday. But in the afternoon, some wind blew and the fence started to buckle along its entire length. It was on the verge of collapsing. I called for help and they said someone would come fix it right away. But nobody showed up and nobody called to say they couldn't make it. We had to cancel our plans and wait for someone who never came.

Weeks later, I talked to Great Lakes Fence about these problems. They accused me of lying about the broken hose caddy, the running water, and the spigot damage. They didn't offer any compensation or help. They even said that since there were no cameras to prove they were responsible, I had to pay the full amount for the installation immediately or they would send me to collections. I was so mad that I hung up without paying the remaining half. I think I deserve a discount on the fence. The pictures I took were at night when I discovered the issues.

I contacted Great Lakes Fence on August 11, 2022, about damages to the fence and was instructed to take pictures and send them to the manager via email with details. I received an email response on August 13th informing me that the damage was not covered under the warranty. After reading the email, I called to discuss the contents further. The manager explained that the warranty did not cover any of the damages, and upon my inquiry about repairs, he attributed several dents at the fence's bottom to a lawnmower, which I disputed. He also mentioned that a crack in the fence, resembling a rock impact similar to what might dent a car, was not covered. I expressed my desire to have it fixed or replaced at my expense, akin to car damage repairs. On August 22nd, I called again, suggesting an on-site assessment as I was unable to arrange repairs myself. The manager estimated a three-week wait for a crew to be available in my area. I left messages on September 21st and 22nd, requesting to speak with the owner, but have not received a response from either the owner or the manager. Meanwhile, on September 26th, a piece of the fence top came loose, which I reattached, and I found a small broken-off fence piece, noted issues with the gate lock, concerns about durability, and other ongoing problems.