Green Built Roofing
Reviews and Complaints

Green Built Roofing put a roof on my lake cottage. The service was fast, friendly and efficient. They even helped me obtain a Michigan Saves loan! I had a building inspector go out unannounced during the year off just to make sure that they were doing what was necessary and he was impressed by their work. I also had a certified home inspector inspect the project once they were finished and he also stated how impressed he was not only with the materials they used but also with the way they put the roof on, especially around my chimney.

In a time when premium prices are being demanded for mediocre results, Green Built was a refreshing change. We had two layers of shingles removed, 23 4x8 particle board panels replaced with plywood due to rot and it was completed within a week of signing the contract. The workers completed the job working two full days. They did not rush but were efficient and paid attention to all the details such as caulking along the flash and repositioning the gutter screens. There were 6 guys on the team and all of them stayed busy working on a task and operated as a well oiled machine. The property was left completely clean with no cleanup required on my part. I especially appreciated the tarps to collect the waste and the use of magnet sweepers to make sure all the nails were found. I would use them again without hesitation.

Fast work good job friendly people who work here. Good job

I was very impressed! They did my roof in a day. They moved fast and they also cleaned up very well.. Thank you Green built roofing.

Very poor customer service.They can not take messages and pass them on.The owner only calls back when he feels like it they are no good don't waste your time

Very happy ,how my roof turned out. friendly and hard workers got my house done in a day... excellent clean up job at the end... happy customer right here..😀

WOW! They did our roof in 1 day! Not only did they do a fantastic job on the new roof, they did a bang up job on the clean up as well. Did i say 1 day! In and out in less than 12 hours. Thank you Green Built roofing for a beautiful new roof!

Green Built Roofing did a great job from start to finish with my project. The crew had my roof installed in less than 8 hours. Everyone was fairly easy to work with. The crew cleaned up very nicely. I couldn't have been more pleased. Thank you Green Built

frustrated. Was told the AC installers would be to my house 3 weeks ago. No call no show. And still today no contact has been made to reschedule or even give reason. I've called, texted, emailed. No communication. Disappointed and will shred contract with no penalties.

They don't listen, pressure you, then do a crappy job and destroy your yard and landscaping. There is no communication to speak of! Told the owner four times what we wanted and still had to fight for months to get it done thru winter, they finally finished about the time winter was over and it looks like crap. They don't know how to put two boards together without gaps

We wanted a quote for our siding. They originally came out, gave us a quote for a roof and had us sign a contract, telling us they would be back in a few days with the siding samples so we could pick out siding as well and do both. We had to call multiple times to get them back out with the siding info. Because we had signed one contract with them already we couldn't get out of it without issues. They did just our siding, no roof because that was all we originally wanted, just siding. The owner is not easy to deal with. Our siding looks wonderful but we had so many issues. You are better off going with someone else.

I started with a quote process with Green Built Roofing in May. The process went on for some time with Joe T with promises of when the job would start. Thru much problem with connecting Green Built with *** the process failed. Several Emails were generated and lack of follow up on the part of Green Built caused this to extend into August. With the process 99% complete Green Built would not respond to ***. It boiled down to two questions: one go with ***'s estimate or two do a supplemental estimate. Green Built still did not respond. I reached out to the owner Mike with him showing me all the jobs he had going on with his computer. With that a month passed with my prompting several time on my part and no response. A woman in the front office became defensive with me stating that she and all the other women in the front office have no idea of what is going on. I handed her a clearly written paper with a few simple unanswered questions for mike she basically tore it up in front of my face telling me to go somewhere else and they did not want my business. She also indicated that Mike had all the details in his folder and he is the only one that can take care of the issue. She told me to never stop in again and as I said go somewhere else. I have never in my life been told by a company that was going to work for me to get lost. My request was reasonable and I pushed the issue no further. I promptly emailed Mike giving him one week to straighten the issues out and contact***. *** did not receive any emails or phone calls by the deadline which I gave 1 week to deal with. I went to another company and would never recommend Green Built to anyone. From May until August the exposed decking on the roof started to rot which caused water damage on the interior of the roof and will cost much more at that point to rip up the water damage as a result of Green Builts not taking care of me. It is my opinion that Green Built does not take care of the customer and makes promises without very little follow-up. My name is *** and live at*** My phone number is and am willing to talk to anyone thinking about using Green Built. I will show them photos taken in May and again in August where they will actually have an indication of neglect on Green Builts part.

Day 1 was fine. We got our estimate in February. Mike sat in my dining room talking about how great his company is, and what amazing products they have. He told us we would receive an email follow up from them, a contact from the loan officer and a call to schedule our critical measurements. 2.5 months went by without another word from them. Only my LMCU rep who processed my loan application had contacted me. I had to request twice for critical measurement, after having gone over two months waiting. I finally got an appointment, and it was canceled and reschedule for the following week. They finally came on April 27th. I was told that once the measurements were done, they would be putting in an order for products/materials and would contact me with an estimated work date. On June 7th, I emailed 3 staff members (one of them being Rebecca) asking for an update, because they had listed on my loan application that the project was estimated to be finished by the end of June. Again, two weeks went by without a single response. By June 21st, I was emailing my LMCU rep to let him know that the job had not begun. He sent an email through the portal to Green Built requesting they contact me with an update. I called Green Built at 9:30am that same day and spoke with Jody. She said she didn't know anything about production because it's not her normal department. She took notes and said she texted Mike to let him know I needed an update. Days go by and still no contact. On June 24th, I notified my LMCU rep that I still had not heard from anyone. He sent an urgent request through the portal again, but this time CC'd the MI Saves program. Rebecca called me several hours later, and said "Mike told me to tell you that our supplier is about 5-6 weeks out still". She continued on to talk about how the supplier is backed up with orders. There was no response as to why no one had contacted me or responded to me during these past 4.5 months. Instead, she kept telling me it was because their supplier was backed up. I told her that I understand supply issues and I already accepted that was likely an issue, but I wanted to know why GBR never reached out like they said they would to update me, and why even she herself never responded to me. She said, "I have no explanation". She still did not apologize nor try to rectify the horrible experience I had to that point. We wasted 4.5 months waiting for these windows, and a pull on my credit report. My loan application has since expired, and we will have to go through this entire process again.

Paid half down $20k to have our roof replaced and we haven't heard from them since.

I read what Green Built Roofing wrote that they fixed my drywall and painted it. The window had nothing to do with the leak. The window is 10 feet to the right of the problem and on the same wall, not above it. So, you see, they lied about it. It is April , and it is still not fixed. They have not fulfilled their promise.

We had signed for a contract with Green Built Roofing out of the Denver location. The timeframe we were given was severely mistaken. When our windows did come in they subcontracted it out and the person did a half job, there was no communication between Green Built Roofing and the contractor since he had to come back 3 times to fix things. We are still waiting for a window to be done and we paid for white trim which was not done. We got natural wood instead without any information from the project manager. The project manager (Joe) wouldn't return phone calls and now has a disconnected phone number. The Denver office will not help or connect us with anyone to speak with. So now we have a signed contract from January and nothing complete.

Our window job was started 7. It is 8, and the project is still not finished. We were told initially that this project would be completed in 3 - 5 business days by the sales manager. Here we are 13 months later (minus 4 months for Covid-19 related issues) and the final windows and trim were installed 3 weeks ago. We now are left with two windows (one a large window wall) with no wood trim. I was told via text message that they are working on getting the custom trim pieces from a lumber yard - that was 4 weeks ago Now, I do not even get my text messages from the company returned. We also pre-paid for 2 screen doors which were never ordered nor installed. This was a $70,000 project - of which the company was prepaid the amount in its entirety.

In September we contacted Green Built Roofing for couple estimates for Windows, roof and Siding. Our garage roof was leaking and that was the most important reason for getting roof fixed. We did the application process thru their website and scheduled an appointment for roof replacement, siding, and windows replacements. Windows were installed first, then metal roof, then siding. We asked for metal snow guards keeping snow from sliding onto porches and garage door entry. The only snow guards we received were over the front door and sliding door off the kitchen onto the deck. With winter approaching we saw that more footage of snow guards were needed.( 2019 )In September: 6, 10 ft., sections of snow guard were delivered to us and they pulled their worker away from our job to help out on another project somewhere else. so that 60 ft. of snow guards were NEVER installed. We kept calling Green Built over this past summer trying to get our job finished. At one time (Mike) owner said he would cover our entire roof in snow guards. We have offered to buy the remaining 90 feet of snow guards to have the entire roof done. I have called one of Green Built production managers with NO results. I then called the office and got another Production manager to call me back. Joe said to me that 60 feet of snow guards was delivered over a year and a half ago and I said yes 60 ft. of snow guards are here and yet we wait for them to be installed.

We have been battling with Green Built Roofing about having damage they caused to our ceiling properly repaired, and now our 4 month old roof is LEAKING! We had our roof redone the week of November 11th. While the roofers were doing the tear off, they caused damage to the ceiling in our hallway. We also had new gutters put on. When the inspector, John Smith, came out, I informed him of this. He said that he would have someone on it, and it should be repaired by Thanksgiving. Well that date came and went. I continued to reach out to him and to the company. The ladies answering the phone kept referring me back to Mr. Johnson, or said that they would put in a service request. This went on for the next few months. We had put in at least 3 service requests. I have proof of multiple texts that I made to Mr. Johnson, to which I received no response. Then, on February 12th someone finally came out to repair our ceiling. They said that they would come back and complete the job, and they never did. The hole is filled but not sanded or completed! I have reached out to them on other occasions and have not heard back from anyone since. I do not have the dates of those calls. They also left behind a lot of debris and broke the table on our backyard patio. We had to pick some stuff up just to make sure our toddler and dog didn't get injured while walking around our yard. We also had to reach out to ABC Bank about our loan due to a letter saying that they wanted to put a lien on our roof. We were informed that this was not about our loan but rather about the company not paying the supplier. I was relieved by this information, but it caused unnecessary stress and confusion. Now, as of yesterday (3/28) we noticed that our roof is leaking around the chimney! There was water coming into our basement and puddling around the drain in our laundry room. It was leaking and splashing. It was not just a small amount. I have now reached out again to Mr. Johnson today (3/29) and hope to receive a response. We sent pictures of the leak with a text to him.

Green Built Roofing will not refund our deposit. Owner has had over a month to approve and will not. Received "welcome" email on 10/26. Deposit check was cashed by Green Built on 10/27. Critical measurements were completed the second week of November. On 11/25 I reached out and we were told by Joe (installation manager) that we would be on the schedule (weather permitting) by the end of the following week. I confirmed that this would work for us. I reached out again on 12/4 to confirm that we were on the schedule.Joe called me and told me that we were not because the skylights that were needed for our project had to be special ordered. So, approximately 5 weeks out from the date the deposit was cashed and a week after we were told that the project would be completed, materials had yet to even be ordered. I reached out to Joe on 12/11 for an update. Received no response. I reached out to Joe on 12/17 for an update. Response that I received was that because these were going to be "special order skylights" it was going to be another 3-6 weeks out and the cost of the skylights was more than what we were originally quoted. Brent (Project Manager) was supposed to contact me. At this point I sent an email requesting someone contact me because we were very unhappy. There was no response.Never received a call from Brent. I called on 12/21 and spoke with Jodi (sp?) and left a message to have someone call me so that we could get our deposit refunded. No call back. I sent another email on 12/22 officially requesting our refund. No response. Another email was sent on 12/28 and I finally received a response stating that they were "in the process of getting your refund approved and mailed out". I stated that we needed to get the process wrapped up by 12/30 and that we needed to pick up the check rather than have it mailed. A few more back an forth emails stating that the refund wasn't ready yet. Now, on 01/26 I'm being told that the owner is not responding to messages from the Office Manager, is "hardly ever in the office" and has not approved our refund.