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Greyhound Lines

Greyhound Lines review: Bus trip

S
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2:29 pm EDT
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Dear [Airline Representative Name],

I am writing to express my dissatisfaction with the compensation offered for the hours-long delay of my Greyhound bus ride from Orangeburg, SC to NYC on July 25, 2023 due to the police being called for an unruly passenger.

I understand that bus delays can happen for unforeseen reasons, but I am disappointed that your bus company offered me only a 10% discount on my next trip. This is not an adequate compensation for the inconvenience and stress that I experienced.

I had to reschedule several appointments and meetings due to the delay, and I also had to pay for additional accommodation and meals. I am still not sure when I will be able to take my next trip, so the 10% discount is of no use to me.

I believe that a full refund would be more appropriate compensation for this situation. I would also like an apology from your bus company for the inconvenience that I experienced.

In addition, I am appalled that you are only giving me until October 2023 to use the discount. This is completely unreasonable. I may not be able to take another trip until much later than that.

Desired outcome: A full refund should be honored.

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  1. Greyhound Lines Contacts

  2. Greyhound Lines phone numbers
    +1 (800) 231-2222
    +1 (800) 231-2222
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    United States
    +1 (214) 849-8100
    +1 (214) 849-8100
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    International
    +1 (800) 531-5332
    +1 (800) 531-5332
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    Spanish Language
    +1 (844) 477-8747
    +1 (844) 477-8747
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    Groups Of 10 Or More
    +1 (214) 849-8966
    +1 (214) 849-8966
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    Refunds
    +1 (214) 849-6246
    +1 (214) 849-6246
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    Lost & Damaged Baggage
    +1 (800) 723-3287
    +1 (800) 723-3287
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    Report Unsafe Driving
    +1 (800) 752-4841
    +1 (800) 752-4841
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    Assistance For Customers With Disabilities
    +1 (800) 345-3109
    +1 (800) 345-3109
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    TTY & TTD
    +1 (877) 943-3530
    +1 (877) 943-3530
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    Road Rewards
    +1 (800) 268-9000
    +1 (800) 268-9000
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    Website & App Support
    +1 (800) 739-5020
    +1 (800) 739-5020
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    Bus Charters & Packages Express
    +1 (800) 440-7712
    +1 (800) 440-7712
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    Commercial Sales
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  3. Greyhound Lines emails
  4. Greyhound Lines address
    P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
  5. Greyhound Lines social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Greyhound Lines Category
Greyhound Lines is ranked 6 among 34 companies in the Bus and Rail category
#04 TrenItalia TrenItalia #05 FlixBus / FlixMobility FlixBus / FlixMobility #06 Greyhound Lines Greyhound Lines #07 Eurostar Eurostar #08 MegaBus MegaBus

Most discussed Greyhound Lines complaints

terrible experience!
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