CB Bus and Rail Greyhound Lines Bus trip

Greyhound Lines review: Bus trip

St Gethers of US

Sep 13, 2023 2:29 pm EDT

Verified customer

Featured review

Dear [Airline Representative Name],

I am writing to express my dissatisfaction with the compensation offered for the hours-long delay of my Greyhound bus ride from Orangeburg, SC to NYC on July 25, 2023 due to the police being called for an unruly passenger.

I understand that bus delays can happen for unforeseen reasons, but I am disappointed that your bus company offered me only a 10% discount on my next trip. This is not an adequate compensation for the inconvenience and stress that I experienced.

I had to reschedule several appointments and meetings due to the delay, and I also had to pay for additional accommodation and meals. I am still not sure when I will be able to take my next trip, so the 10% discount is of no use to me.

I believe that a full refund would be more appropriate compensation for this situation. I would also like an apology from your bus company for the inconvenience that I experienced.

In addition, I am appalled that you are only giving me until October 2023 to use the discount. This is completely unreasonable. I may not be able to take another trip until much later than that.

Desired outcome: A full refund should be honored.

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Greyhound Lines Contacts

Greyhound Lines phone numbers

+1 (800) 231-2222
+1 (800) 231-2222

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United States

+1 (214) 849-8100
+1 (214) 849-8100

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International

+1 (800) 531-5332
+1 (800) 531-5332

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Spanish Language

+1 (844) 477-8747
+1 (844) 477-8747

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Groups Of 10 Or More

+1 (214) 849-8966
+1 (214) 849-8966

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Refunds

+1 (214) 849-6246
+1 (214) 849-6246

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Lost & Damaged Baggage

+1 (800) 723-3287
+1 (800) 723-3287

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Report Unsafe Driving

+1 (800) 752-4841
+1 (800) 752-4841

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Assistance For Customers With Disabilities

+1 (800) 345-3109
+1 (800) 345-3109

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TTY & TTD

+1 (877) 943-3530
+1 (877) 943-3530

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Road Rewards

+1 (800) 268-9000
+1 (800) 268-9000

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Website & App Support

+1 (800) 739-5020
+1 (800) 739-5020

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Bus Charters & Packages Express

+1 (800) 440-7712
+1 (800) 440-7712

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Greyhound Lines emails

frank.carroll@greyhound.com

100%
Confidence score: 100%

Support

ifsr@greyhound.com

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Support

Greyhound Lines address

P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States

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Nov 04, 2024