Greyhound Lines
Reviews and Complaints

On 10/17/17 at or around 7:00 P.M. at the Denver Grey Hound station my wife approached the desk to check her bag through to her final destination. By accident her ticket didn't print in full so she didn't have her boarding pass to board the bus. The man looked at the ticket she had from previous bus and got the confirmation #. He told her it didn't match anything he had and said he couldn't help her, the bus was full and without a boarding pass she wasn't getting on the bus and sent her on her way . 2nd trip to desk she talked to the lady attendant, she did some looking and told my wife she couldn't help her either. The 3rd trip to the desk the male attendant told the other lady attendant he was done with my wife and wasn't going to help her at all. I called customer service and they had all her info in front of them but he couldn't do anything with it and put me on hold. At 25 minutes I hung up. By then my wife got a copy of ticket I sent via email and got it printed off. Grey Hounds desk attendants were so rude to my wife that they had her crying uncontrollable and worried she wasn't going to get on the bus. Would have been different if they would have told her to step aside and they would help her shortly but they just turned her away. She felt discriminated and left to fend for herself. The attendants had no name tags to get names from them (wonder why). The WORST bus experience ever. To top it all off they had a 2hr bus delay in Denver (no reason given) and has now missed her connection in Green River, UT. At a minimum Grey Hound should reimburse her ticket for all the trouble. Summary. Grey Hound attendants are rude and untrained and their customer service via phone stinks.

No information given for a bus scheduled to leave from Detroit, MI to Cleveland, OH. The lack of professionalism dealing with this problem has been appalling. Management would not answer questions when asked about the status of the bus departure.
I would expect to be contacted and refunded for my return ticket.
My phone number is [protected] and email address is [protected]@yahoo.com
They apparently had no one even scheduled to drive the route!

I have only taken greyhound one time & literally just booked my second time & already regretting it! First on the very first trip the ride there was fine, on the way back I was put on an old bus which did not have outlets, WiFi, & rarely any leg room as advertised. That trip was horrible on that bus! Now, I literally booked my tickets LESS than 24hrs ago realized I booked the WRONG day RIGHT time (just one day ahead than I needed) & called to see what I could do to fix it & there was no option but to pay an extra $20 to have it switched days. Can you please tell me why after not even 24hrs of booking it & realizing I made a mistake I have to pay more money than I already have to change it?! That's not right at all! I have had bad experience after bad experience with greyhound, I WILL not use greyhound ever again. This has just been ridiculous.

I purchase a ticket yesterday 9/20/17 for a 10am ride today 9/21/17 to Albany online leaving from Norcross GA station for my Husband. My husband arrived to the station at 9:45am and was told the bus left early. The ticket agent provided my husband with a ticket for a later bus at 5:45pm but I asked to be compensated for this instance as this was a horrible experience to be left in a bus station for hours, I was told to wait for the manager (Jay Patel) until 1:30pm as this was his arrival time. Upon him arriving my husband explained what happened, he apologized then said he would go into his office and call someone instead he left. This level of service is despicable, I expect to be compensated for this horrible service or my complaints will go a lot higher then Grey Hound. The price of my purchase was $206.50 I want a portion of my ticket price returned to me for the humiliation I have endured. I have done business with this company many times before and have never had this happen to me.

I purchased a ticket for myself and 13 yr old daughter un May 2017 the girl at the grayhound station printed the wrong date on my daughters ticket i had to pay another $200 for her ticket i sent my ticket [protected] off June 20 we are now in SEPTEMBER! Everytime i call there investigating i used my debit card for all transactions theres proof i purchased another ticket the day we were leaving GA to go home to NY you i want my money June 28 2017 it was accepted you had from June til now to finish investigating i want my refund

Throughout the past few days I have been traveling from Miami to San Francisco and to say the journey was a nightmare would be an understatement. From the beginning, the bus from Miami to Orlando was over four hours delayed due to your lack of busses and was promised a voucher for greyhound because of this which wasn't brought up again so was wondering how I would receive it. When I eventually arrived in Orlando I had to wait another 3 and a half hours for my next bus and this continued throughout my journey. I was disgusted with your staff in one of the stations who asked me and a few other English girls to get off of the bus and wait another 7 hours for the next bus. I guess they presumed that because I was also English that I was heading to New Orleans with the other girls and was told that the people who had booked this bus were the priority even after I had been delayed over 7 hours now. I'm lucky I argued as they would have made me wait for a bus that was heading in the wrong direction. Even though they did find me a seat, it wasn't a window seat which I originally had before they kicked me off so I was still unable to sleep.
I could go on but I imagine you have a lot of emails to respond to so will just say that I arrived at my final destination ten hours late and am expecting a refund or decent voucher for my nightmare of a journey. Thank you for taking the time to read my email and I hope to hear back from you soon.
To the person responding I hope you have a lovely day and don't have too many complains to answer to.
Thank you, Samantha Ilett

I reserved a one way ticket from Cleveland to Cincinnati a few days ago. Your employee evidently is a terrible speller. My name and town where I live is incorrect. This huge, huge, huge mistake is your problem.. No correction can be made, how dumb is that. I use your services quite frequently. If this was not bad enough the rep in the complaint department hung up on me. Now that is really bad PR and I will be sure to spread the word. You also need more English speaking people so we Americans can understand your Mexican people that roll all their words together.

I am very upset, and just had mouth surgery here in Cleveland. Have a sore mouth. Talking to the employees at Greyhound did not help matters any.
Resolution: Change my name to read correctly. You can't change your error does not make sense.
Marlene M Palmatary
[protected]@bitowl.com
[protected]
Confirmation #[protected] Today's date 9/1/2017

On Saturday Aug 5, 2017 I was suppose to board a bus for Boston at 5:40 am and connect to a 10:15 bus to Hyannis there. I had a prepaid ticket paid by a Visa debit card. Confirmation # [protected]

The bus did not arrive until 7:15 and then proceeded to make local stops all the way to Boston finally arriving after 12 noon on SATURDAY, when everyone else in Boston was trying to get to Cape Cod!

Obviously this caused me to miss my connecting bus and I had to sit at South St. station for hours until they could finally get me on a bus to Hyannis.

After what seemed like hours in bumper to bumper traffic I finally arrived in Hyannis at 9pm. My whole weekend was ruined.

I was NOT ALONE. Another woman who waited for the same bus also went
through a similar experience and when we demanded a refund we were told it could not be done.

I am requesting a full refund at this time.

Greyhound Lines, Inc
P.O. Box 660362
Dallas, TX 7

Dear sirs, your transport buss system is out of control
and now is the time for the federal government to take
it over, this is in and for the public interest. How can I
facilitate this needed task and how can we help the people of this country
out of this transportation mess.

I was on a gray hound buss that arrived around 5:00 am in the morning at the
Reediting Ca.buss stop. At 9:00 am the very nice buss driver came back with some
bottled water and donuts which calmed down the situation just in time.
Some people were talking about burning the buss or driving it themselves.
At 9:30 I got a uber to Sacramento Ca, some other people got a rental a car.
At 11:00 am while in Sacramento waiting for that 11:20 am gray hound buss to Bakersfield, I heard that some people were still in Redding Ca. Waiting for a buss to Sacramento.

The 11:20 am buss is a little late, the lady at the desk said the buss is across town being cleaned and refueled at the grage and will be here any minute. The same thing was said at 12:00 noon and 1:00 pm.

The day before the bus pulled in to Fresno Ca. Some of the people got off the bus. The bus driver got off
the buss. Me and the other passengers sat there for 20 minutes. I sat there because was tolled in Bakersfield where I bought my ticket, that I was to stay on the same bus to Salem Or. After about an half hour a person said you have to get off the buss it is now out of service. Four hours later I got the a buss to Salem Or.

The interstate commerce clause should allow the government to take over and manage the greyhound buss system at least until it can be made reasonably usable. I need to meet with management to do this asap.
Thank you
Anthony Davis

I am making this complaint because at the las vegas terminal there were so many issues. Not the bus driver he was a great big help but the manager Stephanie was very unprofessional and uncaring of the customers.the bus from Green River CO was late getting us to vegas so i was suppose to wait for the next bus. Then that bus had no air conditioning which we had to go back to the terminal in vegas which prolonged our trip. My fiancee id on dialysis and he has 3 treatments a week i gave them heads up and they said its nothing they can do about it. Passengers tried to get information on our delay and stephanie handled the situation horrible and shut the door on us passengers. If there is any way we can work on a refund that would be great i truely am disappointed.

I left on GH 2 weeks ago tonight at 12:40am August 12th2017 (I am a 60 yo woman who had right knee surgery prior to my trip and had a left total shoulder replacement done 5 months ago.) I was paid for a round trip from Tyler, Texas to Columbia S. C. For my only Sons Army Boot Camp Graduation on August17, 2017. 7 weeks prior. I informed GH. Prior that I would need a little help getting on an off the bus and help carrying my tote bag. Ok, I will list everything GH done to me from my trip journey notebook.
Verbal abuse, made me buy 2 more tickets when I already had bought months ago, they lost my luggage with all of my clothes, my Sons gradation presents, my video recorder and camera, my expensive, jewelry, toiletries and my medications I need for my cancer, COPD, inhalers etc. The buses were filthy, windows you could not see too good out of filthy, no help getting on and off the bus, we and I got screamed at for calling my Husband to see if he heard from GH about my luggage, when I was whispering, he seen me, but he called people and even sung really loud! He texted and.. ran a red light on a very busy road! My leg was seriously swollen I asked him if I could please prop my leg up on ledge. I sat in the first disabled seat not behind the driver and he said no! We did not get to stop to eat or anything! I was getting on the bus in Atlanta, I had 3 totes that weighed about 60lbs or more. I was getting on the bus, on the steps and my knee gave out (My right knee I had surgery on) and I started to fall backwards, and a passenger pushed me back up word, and I hurt my knee and my left shoulder that I had replacement surge on months ago and I wasn't suppose to pick up anything more then 5 lbs.! The driver and 3 GH people stood their laughing at me! 2 people yelled at them for it. Today 2 weeks since I left, finally I had gotten my luggage back. I made 79 calls in 12 days to GH and spent 379 minuets on hold with GH. The customer service (Naomi), in the Phillipines, told me I would get a full refund for the troubles I went through, on top of the 9 hour layover in Nashville, when it was suppose to be 2 hours. Turned out to be nothing but lies! I kept notes on my trip also, they were suppose to call the Military, Women with kids and the Disabled passengers to board first and did not! I went to my Ortho Surgeon on August 23, 2017 doctor, (I already had my appointment before I left), and he said I have to get my knee redone because of my injury from the bus incident and GH not helping me, and when I numerous times begged for help! I even cried! There are more I can tell what happened but this is the worst! I ended up spending almost $700.00 on a trip from hell! I called my Attorney, he said GH o wait and see if GH will compensate me for the HELL I was put through and the depression and pain and suffering I endured! I left on Aug.12, 2017 at 12:40 am, I made 4 complaints to customer service in the Phillipines! I have all of my notes, tickets etc and I have witnesses to the fact that GH did not help me! My confirmation numbers are: the 1st one is: (2 of the same [protected])/[protected]/[protected]/[protected] and have others too! Really? Why so many confirmation numbers for 1 trip? I think some incompetent person/s made a HUGE mistake, try Shreveport, Louisiana! I would like at least total refund/losing my luggage causing me ALOT of stress and worry and more money I did not need to spend to buy clothes and food and taxi service/ getting sick and hurt, going without my meds and unnecessary injurying of my right knee, that just had surgery on 9 days prior and humiliation and lied to by trained GH employees, ruining my special trip (1700 miles each way from Tyler, Texas to Columbia, S. C. and especially for ruining my Sons Army Graduation, preventing me from videoing and taking pictures of his Army Graduation. I cannot get that special day back EVER! I me being seriously abused! I also seen and heard drivers GH counter employees being rude and mean to other people and myself as well abusing other people as well. I had 2 drivers that were AWESOME! John and Derek. Thank You and God Bless! Susan M. Onisko Ordained Minister [protected] trip August 12, 2017 August18, 2017 Tyler, Texas to Columbia, S. C.

I have called Greyhound at least 25 times regarding the boxes I shipped. Received 2 of 6. One completely destroyed smashed, water damaged and re-taped with DUCK Tape - REALLY? The other box is full of holes. I submitted a request through their express claim email for the damage. No response. I requested a refund for the other boxes - no response. Call center personnel are worthless. Reading from a script. My box - 1 only departed New London on July 17th. Departed Phoenix on August 2. 16 days later they have no idea where it is. Guaranteed delivery was 7 - 10 days. Express shipment. GL [protected].

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I took time off of work to take my daughter to the bus station (at a gas station) on Thursday, July 13 in MADISON, WI. The bus driver refused to allow any additional passengers on board - and there were 10 people waiting! We were told that there might be another bus coming in 3-4 hours. ARE YOU KIDDING ME? I paid for these tickets to get my daughter home to Colorado and then wasn't allowed to use the service paid for? I missed half of a day of work- (and I work in customer service!)just to be told we'd need to wait hours longer for the possibility. NO WAY! I'm beyond pissed that they over book their buses, have absolutely the rudest people working as the drivers and in customer service. I've played their game by sending in the written request for a refund and no response. I sent it certified so I know it got there- but NO RESPONSE! I've emailed DAILY since then. I'm actually forwarding the email stream to them EVERY DAY and NO RESPONSE. Why have a customer service email if no one replies? Why have a customer complaints email link if it's not live and usable? Why treat the consumers that keep this pathetic excuse for a business still running? I ended up buying a plane ticket and flying her home. At least with an airport she's safe if the plane is delayed- rather than waiting for hours at a gas station in the city. I WILL NEVER USE THIS COMPANY EVER, EVER AGAIN!

I was left stranded in the US/Canadian border by a greyhound bus driver at 9pm for 6 hours until the next bus passed by. I am a young girl who was left alone until 3am at night. I purchased a round trip ticket from Montreal to New York and the driver of the return trip refused to take me onboard at the US/Canadian customs despite the fact that I had a valid ticket for the bus ride and that there were seats available. He was of Senegalese background and was a very disrespectful driver who called on the Canadian police officers to take me off the bus. He told them he refused to take me. The driver started an argument with me onboard when everyone was being seated and he told me to get off the bus and let the people who came in first to enter the bus. As per his request, I got off the bus but I told the driver that he was being disrespectful in the way he told me to get off the bus. And next thing you know he disappears for a few minutes as the remaining travelers including me enter the bus again. He comes back into the bus with two police officers that tell me to get off because the driver refuses to take me. I asked the police officers why. I had not been aggressive to the driver I didn't insult him or threaten him so why was I being refused on a bus that I had purchased my tickets for? They told me that they unfortunately don't have authority over a greyhound driver who refuses to take someone on board. The only time the police can take actions against a driver is if he would have done anything illegal that involves immigration or goods etc. But a problem between a passenger and a driver is not something that even police officers have authority to do something about. The greyhound policy basically allows the driver's to treat travelers with disrespect, leaving passenger stranded in the middle of nowhere (by the way there are many cases of greyhound drivers refusing to take in people and leaving them in the middle of nowhere just google it). The drivers are allowed to throw out a passenger from their bus even if the passenger isn't causing a threat to the safety of the driver and the passengers. This shows how little the policy makers of greyhound care about the people who are purchasing tickets from their company. Greyhound's motto is: rob people their money and treat them like unworthy slaves. They hire rude, uncivilized and barbaric drivers in many cases. The driver I had was most likely a sexist and a racist who wanted to show authority over me to the other passengers. I will file a complaint and see what greyhound will respond. So if you want to be treated the way I was treated then buy tickets to your next trip from Greyhound. It's always better to pay that little extra and get treated like a human instead of a slave.

First there were 2 teenage boys sittting directl behind her holding a conversation in a regular tone. The driver yells on the intercom, you neen to get from behind me right now and go to the back of the bus. Get from behind me now. My grandkids dont even talk in the backseat of my car when im driving. Next a women approached her for help because she got on the wrong bus and the driver didn't even give the passenger a chance to finish her sentence and yells on the intercom which again was not necessary because the lady was sitting directly behind the driver. She yells, don't come over here rushing me and asking me about what time we're getting there. "I have until 7:30 to get to where I'm going, so you can have several seats!" The poor woman then calls whomever was supposed to pick her up to explain her getting on the wrong bus. Then the driver pulls over on the shoulder and yells over the intercom, "I get paid by yhe hour so we can just sit here until you finish talking on your phone!" I could not believe any establishment would allow one of their employees to be so rude and disrespectful to any customer or passenger. She should not be working in any establishment that requires direct ot indirect contact with any other person, especially one involving customer service.

The customer service there is below discusting, the Staff on May 29th between the hours of 6pm and 8:30 pm was HORRIBLE. There was 1 girl working and she was AFRICAN American and she was terrible. She appeared as if she hated her job and by the way she was the only 1 working because it was a holiday. She had an attitude, she was short light skinned and fat with a low hair cut. She kept questioning us as if our tickets were trash, we tryed to get tags, that are clearly at the desk in numerous amount for customers to tag our back pack and purses, if we want to. She acted as if the tag came out of her check. And told us ( me and my husband) that 1 slip would suffice for our carry on's as well. Grey hound check your records and you will clearly see who this ignorant individual is Due to the fact she was the only person working May 29th at the Akron terminal. We will NEVER buy from GREYHOUND AGAIN, you all should be ASHAMED hiring these type of people. Ps, Im African American so this isn't a race thing. I make my hard earned money just like she's barely making hers and We deserve Respect!

My husband and I have been waiting for my bus to show up since 1:30 am in Stanfield Oregon going to Seattle Wa. It was to be here at 6 40 am and didn't show up till 9:10 am and now we are being told that we will not make our connection to Port Angeles Washington. The driver said they were shutting down I-90 going to Port Angeles and I want a refund for my bus tickets and my pain and suffering.

Hello my name is Chenayi McDaniel, I am very disappointed with Greyhound. I paid for a ticket that I didn't use asked for my money back and one person said yes because of my situation . Now I called back and they don't want to give me my money. So they take people's money, and if they use the ticket your just out of luck? That's just wrong cuz people like me need there money. Can someone help please

To Whom It May Concern:

My name is Maria Gomez Pauley and I purchased three (3) round-trip tickets to travel from Tampa, FL to Pensacola, FL on July 17, 2017. The trip was scheduled for July 19, 2017 through July 23, 2017. The trip to Pensacola on July 19, 2017 was fine. It was extremely long but there were no issues.

I am writing about our return trip on July 23, 2017 which was a very traumatic, stressful, agonizing and exhausting trip. First, the morning of July 23, 2017 we were scheduled to leave Pensacola at 6:10 a.m. We were delayed by almost 2 and half hours. We did not leave Pensacola until almost 9:00 a.m. We understand there are delays but we were told by the bus driver that there was an issue with not having a bus driver in Texas. He indicated that the delay would not impact our transfer in Tallahassee and we would not have any issues. He was very rude when providing us this information. He didn’t even apologize. He pretty much said “ it was not his problem”.

We left Pensacola at 9:00 a.m. and did not get into Tallahassee until 2:00 p.m. or so and we had missed our transfer bus from Tallahassee to Tampa which was scheduled for 1:15 p.m. Alisha at the Tallahassee Greyhound Station told us that all we could do was take a bus at 11:40 p.m. that went to Tampa and would arrive at 7:10 a.m. the next morning on July 24, 2017. This was not going to work for us, as I needed to be at work early on July 24, 2017. We were supposed to arrive in Tampa by 6:50 p.m. on July 23, 2017 if Greyhound did make us miss the bus due to 21/2 hour delay. My husband, Dewayne Pauley tried to discuss the problem with Greyhound and Alisha told us that the best they could was get us to Orlando and they would pay for an Uber. My husband spoke with the corporate office and spoke to Leyda with employee number 1496. The corporate office was not very helpful and all my husband was told was that they we had to call them back 24 hours after our trip was complete. On top of that, she hung up on him.

We relied on the information we were told by Alisha from Greyhound station in Tallahassee regarding travel to Orlando and that they would pay for an Uber. We left on July 23, 2017 from Tallahassee at 8:30 p.m. and ended up in Orlando at almost 1:45 a.m. in the morning on July 24, 2017. We were supposed to get an Uber in Orlando and we were given the round around. Orlando Greyhound Station told us that we needed to call Tallahassee Greyhound and find out. We called Tallahassee Greyhound, corporate office, customer service and we were given the round around and no one was able to help us. I feel like the employee, Alisha just didn’t want to deal with us and just tried to get us out of Tallahassee and told us that the company would pay for an Uber and they did not follow through. It just made matters worse.

We were stuck in Orlando with no money, no food, no transportation and we had our young daughter with us. This was unacceptable. We were treated so disrespectfully. Finally, after numerous calls and speaking with manager in Orlando, they said all they could was give us priority bus to Tampa on Schedule GLI3719 which was supposed to leave at 5:30 a.m. We had no choice but to deal with this and try to get home. This bus was delayed as well by 2 ½ hours and did not leave Orlando until 8:00 a.m. or so and we did not get to Tampa until 10:00 a.m. This was the most horrific experience. We were stuck in Orlando from 1:45 a.m. to 8:00 a.m. This was so unprofessional. We were not even accommodated or reimbursed for anything.

On top of this ordeal of being on the road for almost 24 hours and waiting and dealing with delays, the customer service and security was even worse. We were degraded and treated so wrong. In Orlando, we had dealt with a security guard named Rodney Herman. He was rude, condescending, controlling and extremely racist and rude to customers. He was rude to my husband, Dewayne Pauley in which he called him a racial slur. He called my husband the “N” word and on top of that he called the police on my husband trying to remove us from the premises and have him arrested. We did nothing wrong. All we wanted was to get home.

The security guard, Rodney Herman should be fired and relieved of his duties. He was out of control in calling my husband the “N” word and he was very rude by involving other passengers in the station by discussing his problems. He was rude to a gentleman from another country and also called the police on him. He was extremely not understanding or made any effort to help anyone. He should not be employed with your company and he should be held accountable for his behavior and how he treats people.

The security guard, Rodney Herman, not only called my husband the “N” word, he did it in front of my 11-year-old daughter, Cheyenne Flores. My daughter did not need to experience my husband being disrespected and on top of it the police were called on my husband. Your security guard would not stop staring me down and making comments to other passengers. His behavior was so unbelievable. Another security officer named J. Travecier witnessed the whole situation and also witnessed the security officer, Rodney Herman call my husband the “N” word. Three officers arrived at the scene due to the security officer, Rodney Herman calling them to try to kick us off. We did nothing wrong. Officer Cruz who arrived at the scene in Orlando at the Greyhound Station even told my husband to contact him directly if we experience any problems. He knew we were not at fault.

The only people who made a little effort to assist us were an employee named Tamillia Smith and another security guard J. Travecier. Everyone else treated us very cruel and unprofessional. The manager also could not even care less. Your employees need some serious training in customer service and helping customers.

Throughout this whole experience, all we got was attitudes, and no effort to help us in any way. We are lucky we even got home. It seemed like your company could not even care less. There was no compassion and empathy for situation or anyone else. I spent almost $500.00 and should be reimbursed all my money because of how your company treated us as well as the delays, and detours, etc.

I made it to work extremely late on July 24, 2017 and was running on barely any sleep since I was on a bus or waiting for almost 24 hours from July 23 at 5:00 a.m. to July 24 at 10:00 a.m. No one should go through this type of experience. I should be reimbursed for all the aggravation that your company has caused us.

I was given numerous numbers such as the numbers for the Tallahassee Greyhound [protected], also was given [protected]. No one answered the phone, there was voicemail or we spoke to someone and they would give us the same numbers. I also called Customer Service Manager, Steve Bamberski [protected]. I was unable to leave a message, as he had no voicemail. I also called Regional Manager for Customer Service, Emma Gray [protected] and left a voicemail. We were also given a corporate number [protected] and also [protected]. My husband spoke with Leyda, employee no.:1496 at the corporate office. No one was able to get us the results we needed.

Your company has really made a bad impression on my family and me and has left a very bad taste in my mouth. I would never recommend anyone riding Greyhound ever again. Your managers really need to invest in some training courses for your employees to treat passengers better.

I request that your company evaluate this situation and rectify this situation and proper measures are made to make sure that these types of problems do not occur again. No one should be treated this way and even though, there was a delay, your company should have been courtesy and understanding and done what ever it took to help us.

I request that your company refund the $500.00 spent on these tickets and that your company investigate the problem regarding the security guard, Rodney Herman. He should not be working as a security guard the way he treats people. His mean and rude demeanor is uncalled for and he should be held responsible for his behavior. In addition, your company should have severe training courses for your employees regarding customer service and respect for others. My husband also deserves an apology by the security officer, Rodney Herman.

If you have any questions or require any documentation, please let me know. I would appreciate it if your corporate manager contacts me to discuss these issues at [protected]. If I do not hear from your office, I will have no alternative but to file a formal civil suit against your company for discrimination.

Sincerely,

Maria Gomez Pauley

Am complaining because the bus was broken the bus number is 86546 and we where weating at grapevine in the hot temperature even a cop stop and give us water bottles and for the worse we were 1 hour late too at los angeles greyhound and we want to know what could we do because is not fair to pay alot of money.
We where coming from salt lake city utah to bakersfield CA this happend in 7-18-17 at 12:00 pm