CB Bus and Rail Greyhound Lines Customer service, experience and safety concerns

Greyhound Lines review: Customer service, experience and safety concerns

Janee' Clark of US

Sep 05, 2023 5:00 pm EDT

Verified customer

Featured review

I would like to begin and say I have traveled with Greyhound before without problems; however, my experience this past weekend has made me not want to ever use their service ever again. My trip was from NYC to Atlantic City. I feel like that was an important detail.

Firstly, the bus smelt like old urine. The other passengers and I complained to the service agent checking us in and the bus driver who continuously ignored us and passed the responsibility off to the next person. I don't know if anyone is aware of this but sitting in an enclosed space with circulated air with stale urine can do to one's health but I'm sure it is not pleasant.

This will be my last time traveling with this company. The service agents are rude, the company must not train them on proper customer service. Because they were lacking compassion and overall patience for the situation. Also, why do we have to pay a convenience fee when booking tickets at a station when the option of purchasing with an agent is not an option or available.

Overall, I will not recommend this line or them to anyone moving forward. Also, they no longer have anyone to handle complaints and pass most of their responsibility off to a third party company, FLIX Bus.

Also, taking my concerns to Twitter are pointless because both direct message features are not accessible. I'm sure that it is purposeful.

Desired outcome: Please refund and an apology.

0 comments

Add a comment

Greyhound Lines - customer service 26

Resolved

Greyhound Lines - terrible experience! 24

Greyhound Lines - overcharge and poor customer service 28

Greyhound Lines - losing lost luggage! 23

Resolved

Greyhound Lines - unbelievable horrific experience 12

Greyhound Lines - money never refunded 3

Greyhound Lines - Bus service

Greyhound Lines - cold & unheated bus

Greyhound Lines - bus service/delays/disrespect/customer service/discrimination

Greyhound Lines - bad service and rude employees

View all Greyhound Lines reviews and complaints

Greyhound Lines Contacts

Greyhound Lines phone numbers

+1 (800) 231-2222
+1 (800) 231-2222

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number

United States

+1 (214) 849-8100
+1 (214) 849-8100

Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number

International

+1 (800) 531-5332
+1 (800) 531-5332

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number

Spanish Language

+1 (844) 477-8747
+1 (844) 477-8747

Click up if you have successfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number

Groups Of 10 Or More

+1 (214) 849-8966
+1 (214) 849-8966

Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number

Refunds

+1 (214) 849-6246
+1 (214) 849-6246

Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number

Lost & Damaged Baggage

+1 (800) 723-3287
+1 (800) 723-3287

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number

Report Unsafe Driving

+1 (800) 752-4841
+1 (800) 752-4841

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number

Assistance For Customers With Disabilities

+1 (800) 345-3109
+1 (800) 345-3109

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number

TTY & TTD

+1 (877) 943-3530
+1 (877) 943-3530

Click up if you have successfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number

Road Rewards

+1 (800) 268-9000
+1 (800) 268-9000

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number

Website & App Support

+1 (800) 739-5020
+1 (800) 739-5020

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number

Bus Charters & Packages Express

+1 (800) 440-7712
+1 (800) 440-7712

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number

Commercial Sales

More phone numbers

Greyhound Lines emails

frank.carroll@greyhound.com

100%
Confidence score: 100%

Support

ifsr@greyhound.com

100%
Confidence score: 100%

Support

Greyhound Lines address

P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States

Greyhound Lines social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 18, 2024