CB Bus and Rail Greyhound Lines Greyhound stealing money from customers to line their pockets

Greyhound Lines review: Greyhound stealing money from customers to line their pockets 1

Dorothy Lewis of US

Sep 29, 2023 4:54 pm EDT

Verified customer

Review updated: Oct 04, 2023

Featured review

I will make this my last long distance ride with greyhound. You guys are liars and thieves and I am done with you. When enough people stop riding your bus then maybe you will wake up and stop over booking and if a seat is available why should I pay extra. I purchased a ticket to Raleigh NC today September 29, 2023 asked for seat 12d and was told I had to pay extra even though the seat was available. Ticket number [protected]. Explain to me why I have to pay more. On alot of the busses the sockets don't properly work, I have medical issues that I need to be closer to bathroom. Yet that wasn't a concern of greyhound the only concern you have is getting money. I have been using greyhound for over 50 years and there has been issues I have dealt with including being rained on while traveling. I'm just tired of it so I have to find another way to travel. If you want to be like the airports take some of the money and put it back into your busses. On the plane I'm offered something to drink on greyhound you are offered nothing but a seat that you didn't ask for. Your agent had the nerve to tell me work it out when you get on bus. Is that your policy? I am disgusted with your company and service. I take ground cause it's easier for my family to pick me up but after this trip I have to find another way. So AM TRACK here I come. I will never refer anyone to greyhound and I will discourage anyone who asks me if greyhound is a good way to travel. Greed is a terrible thing to focus on instead of making a customer happy. I'm just done.

Mona Lisa Little 646.250.3539

Desired outcome: I am not looking for nothing because their is nothing else I want from you. This will be my last long distance trip with you.

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DPTindley

1 complaint

1 comments

DPTindley of US

Oct 04, 2023 7:02 pm EDT

Verified customer

If your bus was canceled and you wanted a refund ... please email me at harvdee2017@gmail.com. I want to Sue Grey Hound. With enough legit complainants we should be able to get a Class Action Suit. Bottom Line Company's don't care about cheating customers until customers fight back & hit them in their pockets.

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Greyhound Lines Contacts

Greyhound Lines phone numbers

+1 (800) 231-2222
+1 (800) 231-2222

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United States

+1 (214) 849-8100
+1 (214) 849-8100

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International

+1 (800) 531-5332
+1 (800) 531-5332

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Spanish Language

+1 (844) 477-8747
+1 (844) 477-8747

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Groups Of 10 Or More

+1 (214) 849-8966
+1 (214) 849-8966

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Refunds

+1 (214) 849-6246
+1 (214) 849-6246

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Lost & Damaged Baggage

+1 (800) 723-3287
+1 (800) 723-3287

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Report Unsafe Driving

+1 (800) 752-4841
+1 (800) 752-4841

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Assistance For Customers With Disabilities

+1 (800) 345-3109
+1 (800) 345-3109

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TTY & TTD

+1 (877) 943-3530
+1 (877) 943-3530

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Road Rewards

+1 (800) 268-9000
+1 (800) 268-9000

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Website & App Support

+1 (800) 739-5020
+1 (800) 739-5020

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Bus Charters & Packages Express

+1 (800) 440-7712
+1 (800) 440-7712

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Commercial Sales

More phone numbers

Greyhound Lines emails

frank.carroll@greyhound.com

100%
Confidence score: 100%

Support

ifsr@greyhound.com

100%
Confidence score: 100%

Support

Greyhound Lines address

P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States

Greyhound Lines social media
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Nov 18, 2024