CB Bus and Rail Greyhound Lines My kids were left on streets

Greyhound Lines review: My kids were left on streets

Tammyjohns of Oakdale, US

Jan 13, 2024 3:31 pm EST

Verified customer

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My kids took a bus from Modesto California and we're headed to Reno and in Sacramento they were told that the bus was canceled. They also were told that they had to be out of the bus station at 10:00 p.m. and couldn't come back in until 8:00 a.m.. a few minutes later a lady from Greyhound came up to my children at 11:00 a.m. and told them they had to leave the bus station because they were closing due to no more buses. I called Greyhound number to find out what was going on with my children. I asked Greyhound if they were going to put them in a room or something they could not be on the street. Several different Representatives on the phone were very rude and told me there was nothing they can do and hung up on me. I had to pay $113.26 for a motel room to know they were safe until tomorrow. I am so upset and disgusted. I will never put my children on this bus service again. Very scary as a mother. I had to give $50 deposit and another $40 just for my kids to be able to eat.$203.26 extra cost on top of the initial price for the tickets.

Claimed loss: 113.26 for motel. $50 deposit on motel. $40 for food due to being stranded in Sacramento CA.

Desired outcome: I think I should be compensated for the motel room, deposit and food due to the fact my kids were stranded due to a bus cancellations.

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