BEWARE! Greystar and Citron are known for scamming tenants and trying to take advantage of them any way possible.
I am a disabled vet whom after not getting approved due to illegitimate reasons, have yet to receive my security deposit back. After reporting it to my Amex, the credit card where the money was withdrawn from, I was told Greystar had stated that the charge of $656 was legitimate therefore I am now having a very difficult time trying to get my money back. I have tried contacting Greystar multiple times, have left voicemails with my information for them to contact me back but have not had any luck. When I went to Citrons management, about two months ago, I was told “we will look into it and will give you a call”. The manager/supervisor also suggested I should try and call them directly and could tell right away they are aware this is happening due to her answer, which sounded more out of frustration. To this day, I have not received any call from either of them. Come to find out, they are known for doing this and have multiple suits over security deposit related incidents (https://www.law360.com/real-estate-authority/articles/1723738/greystar-faces-calif-suit-over-security-deposit-charges).
It seems as if they are willing to go through this hassle due to the fact that the chances of people following through with a lawsuit is relatively low due to people not having the time and energy to proceed with a small claims law suit.
Do yourself a favor and stay away from them. If you do not believe me, call me or text me for proof, I would be more than happy to help you save yourself. My name is Jay and my number is [protected]
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