Guess
Reviews and Complaints

Guess is a thief and a cheat. They robbed me of my purse. I purchased a purse from a guess store in scarborough town center. They told me my receipt was on backup on their file. Not even a few months later the purse started splitting (Factory defect). I had called guess last week of february 2017 and they asked for pics to be sent in via email – so I did that and they confirmed it was factory defect and they will be able to replace it. They sent me a return label; so I sent my purse in. I did not get any calls for almost a month later – so I decided to call – of course their “wonderful” costumer service (So un-knowledgeable) – says someone will call you in the next 2 days…. Well again no one did. Almost another 3 weeks later to my surprise, someone called – said she was refunded my money to my american express card. I told her I don’t and never owned an american express card. At that point she said I need to ask our refund group to investigate and I never head back from her. Its now almost july 2017 and I don’t have my defective purse or my money. That is considered stealing. Guess you are thief’s and cheats – for having such a prestigious company, its shocking how awful your company is. I want my purse and my money back!

I bought guess jean from edgars rustenburg in December. Around March it had its first tear in front, next to the zip but not on the seaming. I took to the tailor and they patched it for me. I started wearing it again until now in may when in torn on my bum on the seamline from the bottom to the top while I was busy clubbing. I am very angry and beyond dissapointed because I thought the price that comes with paying for a guess jean was for nothing else buy quality. Non of my cheapest jeans has ever did that to me. To date I still have plenty of my no names and free to b u's that I'm still wearing yet still in good quality. Now this jean I bought at edgars for R900 for it to only last me 3 months? I could not return it to edgars because I did not have a receipt and had never imagined myself returning it. I totally feel like I was reaped off and feel the high need to be compensated.

hi i bought a bag on 15th of may which was a convertible bad. one side was peach and the other was bright pink and orange. when i bought it they showed me the peach side and there was a small bag inside. i did not check the other side thinking that brands dont sell defective pieces!
when later at home around 21st may i used it i reversed the side and i saw that pink and orange side has a massive defect in the paint. the centre and the corners had major defects. i went to ambience mall store. they said that it can only be changed from where i bought it. so i went to the pacific mall from where i bought where they showed no cercern about the defect and insteaf just took some pictures and said that they will revert back. now its been 8 days and there is no reply from the company. its highly disgraceful that how brands like guess doesnt provide any customes service and instead is ignorant to all problems! also there is no customer care number in india to which i can speak!
its a shame for the brand and also id recommend to all the customers to not buy products costing 10000 bucks where there is no customer service. shame on the brand and the staff. totally disgusting behavior and a wastage of money!

I purchased a neat pair of womenz sunglasses maybe 2-1/2 yrs ago for $80. W/in 5-6 months the bow became very loose snd could not be tightened by your saleswoman at Macys. She then ordered a replacement.
Yhe replacement did the sane thing. I took back to Macy's and your salesman was very rude. He tightened it but in a minute it became loose again. Basically what he saud was "too bad.' - nothing we can do"
I gave up but now finding that I've still git the problem and have to keep adjusting the screw in fear of losing it I decided to write you a Complaint. I've had $10 sunglasses that have lasted me for years. I now have eye ptoblems and decided to get some good ones that are Polarized. As it stands today I have never had good things to say anout your product to my friends. Just want you to know and also wonder what can be done to correct the sloppy movement?
Patricia Cothran
[protected]@gmail.com

I have 5 Guess handbags. All the handles of the bags are damaged. The last bag is less than six months old and the handles are cracking. I am very disappointed as I pay a lot of money for this. I love the Guess handbags but will not be buying them anymore as all my bags are damaged. The handles crack and look terrible. Nobody in South Africa is able to assist with my disappointment.

I bought a pair of guess jeans men and 2 months later they tear right down the leg. The quality of the Jean is clearly not strong if that can just happen. How do I go about this ?
I am not happy with my purchase.
I was expecting to have these jeans last me for atleast 2 years and it didn't even last me 2 months.
Guess is one of the best and I don't want to have to change my view on your products.
I ask if you can please sort this situation out.
It was purchased from Glen shopping centre Johannesburg South Africa.

Brett Ward
[protected]

I made an online purchase and returned some items using the return label they 'conveniently' provide. My package got lost in the mail and Guess refused to do anything to recover it. They literally told me they are not responsible for lost packages even when they issued the label for said package. I have tried submitting claims with USPS and UPS, the 2 carriers that Guess is using, and was told that the shipper, in this case Guess, has to get in contact with them and file a claim. Try as I might, I could not get Guess to do anything to recover this package. Every time I talked to them, I got a different person and had to plead my case over and over again just so I can get the same scripted answer back which is their return policy. DO NOT SHOP ONLINE DIRECTLY FROM THEM! There are several other websites that sell their products at a much better price and with MUCH better customer service.

I have bought a wallet from a Guess store in Italy almost a year ago. It was from a new line which means that I have paid a high price and was quite excited about my new purchase as usual, since I was a loyal customer. But unfortunately, the color started to fade, the metal parts started to rust, the leather parts started to peel and all of these defaults occured within less than a month. I am extremely dissappointed in the brand and lost faith in the quality of Guess's products. I believe that as a dissappointed customer, this bad experience deserves a complimentary action taken by you, to gain back your reputation.

Kind regards

Hello GUESS,

This is a serious issue. Me & my friend have been treated very badly by a store manager at great mall, Milpitas branch in CA.
She asked us to exit the store for asking her about her bad behaviour ?
We had some problem & instead of patiently talking to us she was so rude that i can't even make you understand.

Can GUESS do something about this ?

We need some steps from your side.

I am extremely disappointed with a low quality of Guess products. I bough a bag from this brand and after only one month of using zipper broke. Of course I've tried to get a replacement but store manager said it was already too late. How is that even possible? Guess is a famous brand and everything they sell is quite expensive. My previous bag was also from Guess and I used it for over 4 years and everything was fine with it, but this one got useless after only one month! Even though I loved Guess in the past and purchased a lot from them I will be no longer their customer. I'm done with Guess.

i was called on 2016-11-14 6:34pm for a job interview at guess located in St-Laurent mall in Ottawa. during the job interview the assistant manager ryan told me that everything is good during that moment i told him that i had job with jack jones and asked him should i quit and he said yes ! a week later no calls for my schedule until i called and was noticed that i cut off because they cut hours, and when i told him that he told me to quit he went with another excuse by telling me that my background check wasn't received ... i just dont understand how an assistant manager can be so unprofessional. im a student full time and live in a apartment and im having problems with money and this type of bullcrap happens ! when i used to work in a pharmacy i was a clerk supervisor and never ever would i give that type of service.

I had made an online purchase through Guess.ca. I had called the Guess Yorkdale store to inquire about the refund policy if I were to do it in store rather than online. The girl was very rude and not knowledgeable regarding refund policies. She said to call back when a manager was in. When I asked what her name was said she was not allowed to give it out and when asked what her manager's name was she said she was not allowed to give that out either. We called another Guess location (Sherway Gardens) right after and those employees had no problem giving out their name and were very helpful.

Ordered a pair of shoes from GUESSFactory and received the wrong pair. Not only model was incorrect but also the size was way too small. I contacted GUESSFactory and asked for a replacement and they said that first I have to send the incorrect pair back. I asked for a return label but they refused and said that I need to pay for the return shipping. Return shipping cost a lot, but I had no other option. Later I received a replacement. Shoes were the same as I ordered but again - small size! I contacted them again and demanded a refund but they refused and said that there was nothing they could do.

I went to the Guess store and bought a bag there. I was in a hurry so I just took the one I liked the most and bought it.
Later I found out the there was a big hole on the inside! I was shocked. Guess is quite a reputable company and well known, so I never expected anything like that.
Anyways I went back to the store, explained what happened and asked them to replace the bag. They literally called me a liar and said that they would never sell a defective back. So they actually meant that I did something to the bag. They were very rude and impolite and asked me to leave the store. Shame on you Guess! Will never buy anything from them again! They just lost a costumer!

I bought a Guess handbag and Wallet and am super disappointed and angry at the inferior quality of both items.
The handles are peeling, the colour is rubbing off and the bag is just awful. The wallet is splitting.
I do not overlead my handbag, nor my purse.
I want a refund... kindly get hold of me.

I used to buy things from Guess in the past and really loved the clothing, but in the last few years they changed in a bad way. Recently ordered a cute bag from them and when it finally showed up I was very disappointed with the quality! It was defective and made from cheap material. I contacted customer care and asked for a refund. They agreed so I returned the bag but there is still no money. Well, I'm sure they'll refund me, because they are trustworthy and quite reputable. But I'm very disappointed with the quality.

I order a a bracelet through guess.eu. Everyday since the dispatching order I was checking everyday where is my package. Today (25/11/2015) around 3 am in the morning I checked the package and it was saying: Succesfully delivered on 24/11/2015 at 10:00 am. So immediatelly I contacted via phone number company Guess. I explained the situation in nice manner what happened. The lady on the other side was leaving me on hold 2-3 times. She said to me the name of person who recieved my package and asked if I do not know this neighbour. I said no. After she said the courier company can leave parcel with any neighbours. I can understand that, it is quite logical, but the courier did not left any message, any note, any email or text. I asked her how it is possible? She put me on hold. She told me to go to post office, grab a form, fill it up and send it, while she will contact headquarters. I asked her about adress where should I send the form. She gave me email adress. What the hell is that? Firstly she gave me wrong email, she put me on hold, and after she gave me right one email adress. I said okey, hang up the phone. After I called the DHL courier company, cause the traking number and tracking information was on their page. They told me the cooperate with Parcel Force UK. So again I needed to find phone contact number for that company and call them. They took my phone number, adress, tracking number and said to me they will let me know as soon as possible. The main thing and problem is, I ordered bracelet, I paid for it and I was waiting for it. I DID NOT RECIEVE IT. I did not recieve any email, message, text or call where my parcel if left. And why I am providing my phone number after all? After calling the main company I need to look for my parcel, go to grab some form and send it to you by email? And calling 2 couriers company and they did not offer any quick solution? Do you think this is good customer service? It was my first shopping with GUESS.eu and probably the last one. I feel myself really angry, dissapointed and it is big disgrace for GUESS.eu and both courier companies. Thank you

Recently I got a black coat which is worth $110 from guess ..The cloth turned out to be the worst one I have ever seen..

It was for my office and the coat looked weird..

When I contacted the guess store, the people over there were not at all polite and asked me to leave the store..I was a very loyal customer of guess and bought many clothes and accessories there, but, the people over there were not at all respectful when I had an issue..

I purchase a pair of guess boots and within two months of just wearing them 3 times the sole detached from the shoe. I paid 110.00 for these boots. It was a gift that was purchased ahead of time for my girlfriend. I was embarrassed especially that I thought I bought quality which end up being cheap. I will never buy or recommend guess products to anyone.

Doesn’t the guess & spa hotel port dickson have any type of standards for quality control? I had the misfortune of staying at the guess & spa hotel port dickson between 27/10/14 and 28/1014. The reason I call it a misfortune is because of the bathroom conditions of my room. I do not consider myself a fussy person, but the filth that I encountered was disgusting.

The room I stayed in was extremely dirty and smelly. The wall of the bathroom was full of fungus n yellowish stains and the room that shows in the agoda website picture was totally different from the room that given to me. I would be very surprised if you have not been aware or contacted in regards to these conditions in the past by other frequent travelers. Surely, I am not the only frequent travel guest that you have heard complaints from, about the conditions of the room.

I hope this letter will encourage you to expeditiously investigate the cleanliness of the rooms you offer to your travel guests. There is really no excuse for a less than perfect room, never mind the filth that was evident in the room that I was given. Raise your quality control standards and procedures, or find a new business.