Gumtree
Reviews and Complaints

Hi ive had no problems with putting an add up on here in pets for sale up until now, i edit my ad by putting pictures up of pups i have that im trying to find home for on the 17/8/17 but keeps getting removed i receive an email stating that my ad has been removed and there was nothing wrong with the ad at all, Pleased can you help me resolve this problem as i am very annoyed that it just keeps getting removed

My husbands gum tree account seems to have been hacked and now you won't let him post, he's spoke to you guys through type and say he's not adhered to the post rules and his account will not be reinstated nore will any more of his questions be answered. .. I would like this looked into as the guy said he can not see any rules he's broken anyway.. please can someone look at this and come back to me as I think this is completely unfair.

On or about 1 June 2017 I responded to an Advert for the above through I suppose your Australian Branch. During the next four weeks I negotiated further and agreed to purchase the Machine.
On the 29 June 2017 I remitted the funds to the provided Bank Account.
Details were BSB 012 310, Acct [protected].
Despite calls to the phone numbers provided and emails requesting delivery details I have heard nothing further and my concern is that there could be a scam involved.
The email being used was "Seller.[protected]@users.gumtree.com.au"
The email seemingly allotted to me was
"Buyer.[protected]@users.gumtree.com.au"

How can I regain my funds if this is indeed a scam.

Anybody else been ripped off by these ? Tried selling a vehicle yesterday on gumtree on an account I've had for years with no issues . Decided to pay £25 to reach more viewers only to have my account restricted as soon as payment was taken with no explanation as to why ! I decided to call them and they first said it was a mistake and reactivated my account. After 10 min they done the same again and removed the add, I called back only to be spoken to in a very rude and obnoxious manner by someone saying the account has been blocked again and they rufused to give details or an explanation and refused to return my money . Throughout the day they blocked and unblocked my account 3 times sending me emails every time . The last time I called back and said that I had received an email saying that the block had been removed . I was put on hold and by the pig arrogant call handler and after about 30 seconds he came back saying I have just blocked your account again . We don't want you using our services and I'm terminating this call . Then hung up ! 😡 just wondering if anyone else has been treated this way by this Micky mousse company? Because they for sure want be hearing the last from me . Absolutely disgraceful company and they got my money 😡

I have paid for 2 ads today that I can only find in my 'inactive ads' section in 'manage my ads'. There is no option for me to make these active.

I would like to situation fixed or receive my payment back! Am very annoyed with your website as spent an hour trying to find a contact to get in touch but received voicemail only wherever I called.

Date of incident June 27. two Ads, one for a decorative side table, one for a dining bench, both in area sw14 under my email [protected]@hotmail.com

Payment was confirmed but the ads are not placed and in 'inactive'. The same for another ad I placed 17 days ago. Please make these 3 ads 'active'

I bought a sky dish on gumtree man came charged £45 installed it and told me to ring sky to register it which I did it didn't work contacted sky they sent engineer he said the box was useless and had no hard drive complained to the man I had bought it from he called back took the faulty dish back and promised me a refund as he had no money on him said he would return with the money the next day I've waited 3 days and heard nothing his contact no is [protected] and also [protected]

Hi, I posted an ad and paid for it but its not active and i cannot activate it. The ad ref nr is [protected]. I had some issues with my account and was suspended for a day but than I had an email saying the the issue was resolved and my ad should be active, but its not. I have paid for 3 days ago, so I am loosing days with no ad posted and there ia no way I can activate it. Tried to call Gumtree but got nowhere. I either need a refund or somebody contacting me from gumtree and helping me to activate it. I sent an email to gumtree support, and tweeted but there is no reply whatsoever. Thank you Natasha

hi there, have posted an ad on cumtree, first thing today had an email from female buyer, sent email back to confirm item still for sale, she then sent me back email saying she is whhel chair bound, and can only pay by paypal, so i said okay, next text was she had sent me 395.00 via paypal, then she wanted me to pay out of that265.00 fees for courier to collect the item for sale, but she did not inform me this untill payment sent to me via paypal, so i have been on paypal and its showing no money, now i have an email from paypal saying i have broken paypal rules, this was done via my phone as the internet was down, so i have sent all the info to paypal today at 14.10pm and had nothing back since pay pal id 72w56358rf799193c.the item for sale was a washing machine for 90.00.Her name is laura clare, [protected]@gmail.com i have just checked and had no follow up from paypal

Your company published nonsense instead of my text required.
121 people looked at the advertised job --but nobody applied.
Why ?
Because you published that i intend to pay £ 9 -£ 10 pw---
Weekly pay of £9 to £10?
Of course the correct you should have published is that the job pays £9 to £10
Per hour---paid weekly /against invoice.
That kind of advert made me the laughing stock of my village and branded
Me as an 'exploiter' / a mr scrouge.
You have done me great harm.
What do you intend to do about it?
It needs sorting out now--not on monday :
I need the job filled and reputation restored
Contact me at once on [protected]---
Or speak to my solicitors on monday
Iam very cross

C.f.mattner, prof.dr.hc

I have just bought a Mondeo from your site registration number BT06 ZRF advertised on 08/06/17. Cost of £850.
Advertised as a private seller. This guy was a trader and the car stated 'drives perfect' .
Once I got on the motorway this car cut out whilst I was doing 60mph. I nearly caused an accident! This car has a major fault which would cost £1000 to repair!
I contacted him and explained and asked for a refund. He refused and got very abusive.
I have now got to go to trading standards to report him. He stated his name is Adrian

Hello,
I am the owner of Galaxy 1 Limousines.
I paid for my add to be at the top of the category on Wednesday 7th June, this was for three week. Receipt number [protected] (I think. That is what my bank has given me.)
Anyway, the add is not there and I am not happy as this for quite a bit of my business.
THE ADD IS NOT EVEN THERE ON GUMTREE
The add for Galaxy Limousines is there but I brought that company and changed the name to Galaxy 1 Limousines.
My add has been posted since the 18/4/17.
You will see that I have an account email: [protected]@outlook.com.
I am really quite upset about this and would like my ADD to be reinstated and an explanation as to what has happened.
I hope to hear from you soon. Please phone.
Regards
Julie
Galaxy 1 Limousines
+[protected]

Date of Incident - 08-06-2017
Reference Number - [protected]

I have had a very very bad experience with Gumtree because everytime I was posting an ad, it was getting deleted straight away, I tried posting 4 ads and all got deleted within seconds posting it. I contacted customer service via Live Chat and was frustrated even more because the chat agent I was speaking to name Kelly was very unhelpful, and did not provide with any information what so ever. I tried asking for help on number of occasions but it failed.

All I wanted to know was why were my getting deleted straight away I was posting them. Ad Ids: [protected], [protected], [protected] and [protected].

I was given no valid reasons on why my ads were getting deleted, furthermore I was told that my account has been restricted and the decision has been reviewed. There were NO goddamm reason why it was restricted/blocked whatsoever.

I literally created the account 10 minutes prior to posting my ad and verified my details with my email id and mobile number.

Very unprofessional and an absolute disgrace. I remember the days when Gumtree was new and were highly professional however this has now taken a deep dive and an absolute nightmare.

Luckily I have paid for my ads which I was planning to after leaving them on for a day but on the other hand, it has been a highly unprofessional and disgusting experience.

Customer Service is an absolute joke, NO HELP was provided AT ALL.

gumtree dint post an ad I paid for without telling me what was wrong with it and didn't give me a refund for it! I posted it again and it went through but I had to pay twice, when I tried to get through them to get ask for a refund of the first ad, the only way I found to get in touch was an online chat that had a queue of 10 people, I've tried a few times but always got disconnected as I waited. There was no email, mail or phone number so it had been nearly impossible to get a refund or get in touch with them for whatever reason...

Details. If I gave as much details as possible id be describing the [censor] that keeps removing my ads. I'm not interested in being polite. So save it.

Ive had more ads removed and for utter [censor] reasons. I want to know who the [censor] is that's removed them and why.
I want to place a formal complaint against the [censor] i'm sick to death of it.
I list a cdr and describe its features. Which is the whole point of the bloody deacription field! The ad gets removed. I list a pc and music production bundle fully legal and again the [censor] thing gets removed. I list a psp running am needing rebuilt and guess what it gets removed! What's the [censor] point in listing anything for sale when your brain dead staff either can't understand plain english or simply don't read ads properly.

I'm sorry for my language in this message but there's no way i'm being polite when you [censor] keep doing this for no good reason. Iv seen stolen goods selling on your site and [censor] all gets done about the ads (It's not our job to tell you that's your job to spot them)
Iv seen a man selling a cigar tin that had cannabis in it. Do you remove it? Did you [censor]. So you can shove all your ad rules and regulations when you yourselves don't even stick to them.

I want to know the name of the [censor] who's doing it and I want the formal contact address for the head office where this [censor] is based. I'm not putting up with this [censor] anymore.

I advertised on gumtree.co.za that I needed a flat to rent on the 11th of May 2017 and somebody responded to my whatsapp number that I had provided. The response was coming from mobile number - +[protected] below is the message

[08:39, 5/11/2017] +[protected]: Hi I have a flat to let if u are still looking viewing start from 9:00 to 9:30 this morning for more information contact owner Dr Majola via whatsup same number thank u.
[08:42, 5/11/2017] (my response): Okay thanks, where is the flat and how much is the rental
[09:08, 5/11/2017] +[protected]: 1 Lynfield Apartment, Lindley Road, Wynberg
[09:09, 5/11/2017] +[protected]: Plz call Lexie when u are outside she does the viewing [protected] tell her u spoke to the owner thank u
[09:12, 5/11/2017] (my response): Thanks for taking the call, will be able to view tomorrow provided it's not taken already.

The lady sent me couple of photos for the flat see attachments. She told me the flat was going for R3 200 per month and I needed to make a deposit to secure it. I requested for viewing but she said the lady (Lexie) who is supposed to show me the flat wasn't available. I did called Lexie to set up appointment for the next day and she agreed but never pitched up for the viewing giving an excuse that she had already left for work.

She then send me a whatsapp saying
You pay to the bank Account number [protected] branch 4798 Thulile Majozi ref yo name. This is an ABSA Bank Account. I deposited the money and forwarded a copy. After that all efforts to view the flat have all been in vain. Am still trying to figure if there is a way to get my money back.

I chat with the lady using a different phone number asking about the flat and the conversation is taking the same direction of paying deposit and lots of excuses for flat viewing.

Leonie ur -
Pakenham, victoria
Lindon addison-
Pakenham, victoria
Acc name: l. j. addison
Bsb: 013494
Acc #: [protected]
[protected]
Posted ad on gumtree as a seller of luxury goods (chanel, louis vuitton). advises buyer to deposit money into friends account as her's has been hacked. she then says that personal driver will drop off item when rest of funds is deposit into another account. both are not reachable once funds have been transferred.
I believe these people have committed this crime multiple times on gumtree. leonie uses different profiles and names on gumtree to lure buyers. they also have different bank accounts and mobile numbers which they can turn on and off.

This business does not exist, I tried to purchase a vacuum sealer off www.gumtree.co.za and they sent me and e-mail with this link to their website, I visited the address and they do not exist. I called them on the phone number off their website, they did answer but sounded very unprofessional so I was suspect from the start, once I caught them out they stopped taking my calls.
https://mclester.wixsite.com/homeandgarden

Ad: iphone 6s rose gold for parts fully working screen no scratches mint condition was posted on gumtree. The seller mr zayne asked for initial amount of 30 pounds and rest later. I paid 30 pounds but the item was not posted. I asked if it was sent or not. He said he would send 30 pounds refund instead. But he has not in spite of several requests. Can you arrange for a refund asap, please?
Regards
Sanjay
[protected]

Hi my name is charlie morrow, I live in melbourne Victoria, I recently submitted and paid (7$) for an ad which was never posted however the money was taken out of my account. I'm super distressed because I posted it this morning in hope to get rid of several tonnes of pavers from my work site. Today, Only now at 2pm have I noticed my ad isn't on your website and now I'm stuck at a university with several pallets of pavers. I've never complained before in my life because usually I'm pretty easy going. I would appreciate the money reimbursed into my account and a courtesy call would be nice.

Regards - charlie morrow 61-[protected]

charlie.[protected]@hotmail.com

I recently posted an ad on gumtree advertising a room in our house, ref [protected]

I promptly received an email stating that gumtree felt the ad had been located in the wrong catagory. This was fine and I tried to edit the advert and locate it in a more suitable category.

I found however that I could not edit the ad, as Guntree had removed it & had also charged me £12.99 for the previledge.

I would therefore like a full refund & in future I believe you should allow people access to their old adverts/posts, as I don't want to have to re-write my entire advert once more, just because Guntree feels it's in the wrong category.

Regards

Ben Smith