Gumtree
Reviews and Complaints

First off, you have started charging trade advertisers £17.99 per ad. How abt introducing us gently instead of a whopping fee. £10 sounds ok. I'm in th motorcycle trade which is seasonal unlike the car trade so the fee shud be lower. Also th ad is live for 30days but no way of with drawing the ad for a week or 2 and then 're submitting. No value for money there. Also the gumtree ap will take your money but not publish the ad. I'm owed £17.99 and can't get it back. This has been going on for weeks with no resolution. Luckily we have another website in Ireland called Done Deal. It's much cheaper (£5 per ad ) easier to navigate and far superior in every way. They look after their customers. I'm afraid gumtree will end up th same as AutoTrader did years and price yourselves out if the market. The sooner the better! Not be long untill another site will be launched. As for customers service you have an uncanny ability to make it impossible to contact anyone. Maybe this is you're intention. So go ahead and stick your head in the sand and I hope the As a falls out of your shares!

Hello I have a website with yourselves for advertising motor vehicles for sale, on this site I have come across a problem whilst trying to place a add on my website with Gum tree. After spending hours then days trying to contact your help desk [that's laughable ] I have had no success whatsoever spending 30 minuets or more at a time waiting listening to some poxy piano music and whats more costing me money I have had more than enough thank you. Therefore I insist that someone from Gum tree contact me ASAP I feel so strongly about this I am considering my option to cancel this contract forthwith on the grounds of " UNFIT FOR PURPOSE" which is my legal right to do so . These are my contact details company LION MOTOR BODIES
WORK NO= [protected]
MOBILE= [protected]
EMAIL [protected]@hotmail.co.uk
Gum tree never fail to take payment for the website adds bang on time every time . SO please have the common courtesy to contact me with the same haste Thank you

dear sir /madam, i gave by bank transfer £750.00 down payment for a transit truck ! on viewing the truck ( not what i was told on the phone ) i baked out of the deal, but offered ( Jamie ) car dealer £50 for his trouble ! ( 28, 07, 17 ), but he has still not payed me back my now £700, he keeps making excuses, a long time to wait, this man is not being honest !, i have still got all my text messages from him and the receipt for the bank transfer ..

Hiya,
I place this advert for kitchen showroom for sale & paid via debit card.
The advertisement just did not come on display on gumtree website.
Therefore I have re-advertised it today on Gumtree yet again and paid again, and am therefore demanding a refund for the first advert that was not advertised. Pls can you look into this matter.
Thank you.

Regards,
Pete - [protected]

You have a trader selling on gumtree buildings which are not fit for purpose. We have been conned out of £6k and are having to take legal proceedings. He is advertising garden buildings for sale which he supplies and erects - refuses to fix any of the problems - they are substandard and leak from Day one. He tells lies and then refuses to acknowledge your messages and refuses to refund your money. Basically he is a cheat. Conman who advertises and does not supply what you order or when he does supply it is faulty and his workmanship is extremely poor.

The company brought an van on the 29.11.17 for £ 1175.00 by a trader called paul bond mobile number [protected]. The id for the advert is id [protected] using your web site saying that the van is in good condition. After 1 month sale we have to prepare all the electrics on the van and now the gear box and all the labour cost us over £ 2013.00 for the van.

We are looking for an email address or an adrress for this trader paul bond mobile number [protected], so we can pre-sue this issue with him

I purchased an evaporative cooler 21.12.17, $50 guaranteed it was working..
Son Turned it on yesterday as hadn't needed it cooler weather and all...it does not work dies not cool and flashes red light..
Contacted seller few times now by email no reply.
Do I go around, no good with confrontation
Surely I am entitled to a reply I actually would expect refund
Not happy what are my options?
Please can you help.
Regards
Sue Crittenden

From: Amanda Cameron
Sent: 24 December 2017 23:41
To: alok.sharma.[protected]@parliament.uk
Subject:

This is shocking, shame on Gumtree, and shame on the owners, with animals and children great responsibility comes, and it's about time this sort of trading in misery (free, stolen, or for dog fighting rings) on behalf of those who don't give a damn was dealt with via legislation, and I hope you will look in to this matter on my behalf !

Mellissa Cordingley Shared
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Christine Gibson Was Lawrence
Christine Gibson Was Lawrence Shared
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Mandy Cameron
Mandy Cameron Shame on the people for letting them go and between them and Gumtree not ensuring home checks, are they so dense and uncaring that they don't understand that with animal's and children great responsibility comes, don't they realise that many of these animal's will end up traumatised, lost, left to suffer in cruel environments or dead. Just hope these poor dog's get better homes, I doubt the free ones will, their plight will be dire if they end up as bait x
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Mandy Cameron
Mandy Cameron I have sent a copy of this to various MP"s and also complained to Gumtree requesting that they look in to this matter because most of these dogs won't be going to homes that are checked first, some may be stolen, and the free ones may even be going to dog fighting rings x
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Carol Swords
Carol Swords Disgusting. Shared

K Worthington
090129
[protected]

+[protected]

I bought Harry Potter world tickets from the above and bank transferred forty pounds but never received the tickets.
No response to messages!

I thought of reporting this to you so that no one else becomes a fool like me.
It seemed so genuine but seems like I have been scammed. I used gumtree but never had this experience. The money was transferred on 19th December

Jyothsna

Account number 17502. Please read my notes - your customer service team have them all. It seems they are unable to deal with my issue and it has been escalated to the Director who does not answer calls or emails. Nor does he call back as promised. We have been advertising with you since 2003 but now you have merged with ebay the whole process has gone to pot. All my adverts have been lost, my current adverts are in the wrong section - I have tried moving them but it doesn't work. I have features with you but nothing is featured as a top job. This has been ongoing for 3 weeks and yet no one is able to deal with this? I have been promised a call back but this never happens. I have been polite even though I am furious as this has impacted really badly on our business.

Good day all, if you are looking for a tar specialist on gumtree, what ever you do dont let a guy by the name deon do your work he is a scam when it comes to doing your work, he is a nigerian guy, he will give you a very cheap quote but the job is terrible, plus he comes in his own time to do the work, after I had given him the work and the deposit he took the first day to bring half load of crusher, then 4 days later he comes to my house at 4 in the morning to drop the balance of crusher, then he finishers the job and in the first 2 weeks there is grass growing all over the tar, he had not put enough soil poisoning or never put at all, please guys dont ever call this guy, his number is [protected] so if you come across this number dont even think about calling him.

I have today contacted Gumtree to tried to find out why my account has been restricted we had a conversation and I realised I had accidentally breached your rules

My account has been restricted but the reasons for this happening and my abilities to defend my posting could not happen because they would not tell me why it had been restricted

After looking through your terms and conditions and recognised that I did a couple of things that breached your terms and conditions accidentally.

I opened two accounts merely because I did not want other people to see what items I sold. I posted an ad that included a woman being massaged that yet this was discreet and appropriate in my eyes. As a massage therapist due to bad experiences I do not massage men. I posted a service wanting to learn Romanian, as I work with Romanian nurses but they don't have time to teach me.

Just to give you some background I am a nurse and I follow strict guidelines in my practice and I am shocked that you follow guidelines that are even more the strict than the NHS

I can assure you that none of my practices are inappropriate but I recognise that I should have studied in-depth your terms and conditions

I really wanted to start using Gumtree to sell a number of items and even to open a professional account please can you reconsider or at least communicate with me why you think my ads were inappropriate.

I am security checked and I have also been police checked in my work and private practices and in no way shape or form am I inappropriate or do I lead people into believing that anything to do either private or professional is inappropriate

I merely asked for the opportunity to defend myself and to learn from the lessons

I had previously put up an ad to sell my Xbox One Elite console with games etc and then had a buyer have interest in purchasing my xbox. The user emailed me on Thursday the 2nd of November and asked to see more pictures and so on. The persons name was Chris Muldoon and his email [protected]@gmail.com. Due to getting in contact i sent my Xbox down to Manchester first class tracked delivery and had an e-mail saying that £228.00 would be credited into my PayPal account if i provided a tracking number which i did and still i have no money. As a result of this i would like to request a refund as i have been scammed of something valuable to me and only being 20 years old is a lot of money which is useful to me.

Having tried unsuccessfully to unsubscribe from unwanted sales and marketing emails from Gumtree which was not easy, on 11/10/17, I corresponded via Livechat with Lindsey at Gumtree who provided advice on how to stop such emails. However, that did not prevent them being sent to me and I subsequently complained again, via Livechat. I was reassured by your representative Darren that he would ensure the technical department were informed immediately and they would override the option so that no further marketing emails were sent. A copy of both conversation has been retained for future reference. I am still continuing to receive unwanted emails.

It appears that Gumtree does not follow legal requirements neither does it offer reliable customer service. Also the process for complaining about your own organisation (as opposed to others) is not made clear. I have now lost confidence in the ability of your organisation to properly deal with my complaint . I am therefore putting you on notice that I am writing a letter of complaint to the Information Commissioner a copy of which will be sent to your Marketing Director, Hannah Wilson, who should be aware of these failings.

Please acknowledge receipt of this email.

Lorna Symonds

Sold by Andrew Shimelds, mob [protected]. Trading as Outside of the Box 13. He has taken payment for goods and delivery and not delivered the goods despite two attempts to arrange delivery. Concerned other customers will be scammed like me.Look out for his mobile number in the advert and his contact name Mark.

I am trying to get small claims court summons arranged to recover payment.Ideally we need his registered address if Gumtree will provide, alternatively PayPal will send debt collector. Forewarned is forearmed.

Purchase a yogurt machine from a company called buzz outlet e-commerce, but never received it or got my 1600 hundred dollars back. Going to the police they found out that this man is a con man and on fraud charges. He is still advising products on gumtree. I'm a small country cafe and work hard to purchase new equipment, so really not happy that it's easy for con man to still advertise on gumtree, obviously you don't do back round checks on companies. I can be contacted on [protected] Regards Bronwyn Balzan

Hello. I made several messages regarding this furniture as i was very interested like the measurements and more accurate pictures etc but was very slow in replying. I then asked if i were able to go see the furniture and put a deposit on it until i get a van at the weekend to collect. These messages were ignored. I organised a van for this weekend to collect and messaged the seller asking if she had recieved my three messages. I then got a message back hours later just stating one word. Sold..
I find this is very unfair. Very ignorant and very poor. The seller could of at least had the decency to let me know someone else was interested or were going to view them etc when she clearly knew i was very interested in them to the point that i booked a van. I hope this matter could be looked into please
Many thanks

They are real scammers. Have no doubt!
I've seen a lot of their ads on other websites stating that posting ads is absolutely free.
But when it came to the posting it turned out it wasn't free at all. Moreover if you don't pay or refuse to post they will just disable your account. If you want to contact them and complain, go ahead and good luck to you.
I will just say: use different websites with better reputation.

ello,

I ran an advert for a Handyman, using the category recommended by Kelly on live support. See: Gumtree Live Chat ref:_00D206AK6._500w01pIlvK:ref

I then received an email on 17th Oct telling my ad had been deleted because it was in the wrong category.

I contacted James on livechat today to ask for a refund.

He helped me identify the transaction history. It has been quite confusing listing ads and having them deleted. Chasing to try and figure out what I have a refund for and what I do not.

He informed me that I am not due a refund because it was a "bump up". A bump up does not allow me to choose the category.

If you are going to take my money for running an ad and you choose the category, I have no choice, then you should refund the money if the category is wrong.

Please refund £39.99 to my account, so I can re-run this advert in the latest category recommendation you have made.

Keith

I posted an ad for my car and cannot find it for sale on gumtree
I feel I am being forced to pay for the upgrade
This is bad!
It is for a 2008 Getz and my name is Margaret
I got 2 offers and then it stopped
I tried looking for the ad myself and couldn’t find it
You say free but you tempt people by making it seen by a few people and then the views drop off more or less prompting and trying to force us to upgrade
Don’t advertise it is free when this is the way you operate because it is not
It is false pretence