Gumtree
Reviews and Complaints

i placed an add on gumtree on the 19th of march 2018, pure bred puppies for sale, after my add been removed, i rang them on the 23th march on five occasions no one answering the phone, eventally i got through, after a few amendments to my add it then appeared on screen. i used my mobile to ring them as i was at work, i didnt know what the number i was ringing, as i went on to my gumtree, no warning about the cost was issued. iam a customer of 02 my contract is for 15.00 per month, 5gb unlimited calls unlimited texts, to my horror i received a text from 02 on the 14th of april reminding me my bill for the 28th of april will be 93.00. when contacted 02 about this and after some bargaining they took 20.00 of my bill. gumtree has charged me 60.00 plus vat for 5 calls through 02 this is a complete rip off, i intend to take this to court if necassry please look into this. my mobile number is 07709190962thank you

Hi, scammers are using Gumtree and PayPal to suggest they will buy items and pay for a couriers service at a higher cost. The buyer then sends the seller a fake PayPal link where it appears the buyer has sent funds to their PayPal account, when in actual fact the link sent via the email is fake and takes the customers banking details for fraudulent use.
Here is a copy/paste of the email I have received for at least 3 x Gumtree adverts, please note various names and email addresses are used. Both Gumtree and PayPal should be highlighting this scam to unassuming sellers:

Thanks once again! The price is a good buy for me... please remove the advert and consider it sold as I am paying your full asking price of £100 because I need to buy it for my cousin as a gift, I have done thorough check on the advert and i'm fine with it, sadly I would not be able to come personally to view or collect it due to house bound went through throat cancer surgery and couldn't talk more but will be ok soon but I have an agent that would help me to pick it up at your preferred location after you have received your money and i'll pay you via PayPal and pick up will start after you have cash your money.. if that is ok with you.
Where is the pick up location so that I can inform the agent about it now and send me your registered paypal email and name, so I can make arrangement for payment. Thanks

I posted an advert on Gumtree today. I checked on the on my account and it said the ad had been removed. After querying this in chat with Customer Services I was told I had broken the rules, although I wasn't told which rules only that the decision was final. I was then emailed to say that my account had been suspended and it would be better if I no longer used the site at all.

The email state that while they knew I had questions they would not respond to any further correspondence.

Customer service was rude, unhelpful and made me feel as if I have done something terrible, but without helping me understand what this is.

I would like an explanation of their behaviour, why my ad was removed and an apology along with a free upgraded listing.

Please review Gumtree correspondence with Seller
[protected]@reply.gumtree.com
from 6th April to 8th April inclusive, which confirm my purchase of the above item, regardless of which it was subsequently sold "again" to a higher bidder. I the interim I have fixed another Gumtree sale from the same region and have hired van for collection. I'm not sure what your policy is in this regard but it is infuriating, obviously with cost implications to me. Regardless I intend honouring my other Gumtree purchase commitment in interest of fairness. I believe appropriate penalty would be blacklisting the said Seller. if buyer s and/or Sellers intentionally dishonour agreements the sanctity of the entire system is lost. I (and other Gumtree Buyers) don't wish to deal with people who fail to perform. Performers should not be penalised for non-performers. Appreciate your advice of action here. I believe messages provide clean-cut evidence but should you require further detail I am happy to oblige. Thanks Regards Gary Hammond

I purchased a kitten from gumtree norwich. The AD said weaned litter tray trained flead and wormed. The kitten couldn't eat kitten food so i had to buy substitute milk and bottles also a trip to the vet costing 48 pounds. The kitten went back to them and was fed by it's mother. 2 weeks later she said i could have it back and feed it weetabix and cows milk. It still could not eat kitten food. I asked for my money back which was 40 pounds and my pet carrier back which i let them borrow. They will not give my money or pet carrier back.

I was contact from a Gumtree User Brian Willaton, he explained he was busy working and would bank transfer money screen shot the receipt for transfer and send somebody to collect items. 1x Sanyo tv.. CCTV system, Dj turn tables, and a Xbox. He claimed some of the items were to be a bday present for his son. Screen shot was sent and was contacted by his apprerant partner, she sent mms text of her license and Brian's ATM card. Two men turned up and collected the items and since I've had no response from them after attempting to contact them about the transfer. I took a picture of the license plate of the Ute they came in, and have all pictures and messages saved.

Arranged for a removal of a 2 seater settee. Contacted on the day i was reassured they would be there at 4pm. Had an email 3:55pm they were running late. I emailed a few times to see where they were and rang. Did not turn up and left me and another person waiting for 2.5 hours and no response to calls or email. Did not even inform me that they weren't coming. Very abrupt and rude on communication in the beginning. Do not use very untrustworthy.

late 2009 hyundai i30 currently on page 10 with 3 photos 29 Mill Drive Heatley
on 28/3/18 paid for homepage upgrade but it has not yet occurred my contact [protected] [protected]@ymail.com card nnumber4564320014850608 used for payment excellent condition new tyres regd till oct just had major service inc timing belt full service history first genuine looker will buy [protected] [protected]@ymail.com will obtain rwc on sale

To Whom It May Concern,

I am writing on behalf of my husband who was recently invited to go and work for Capital Business Links Ltd in Ealing London as an unpaid intern for an indefinite period of time. The job ad stated that candidates would receive training in book keeping, business/personal tax returns, management accounts, VAT returns etc
My husband was seriously mislead and found himself inputting invoices for two week duration. The company were clear they had no intention of adhering to the advertisement and said on that basis understood why my husband chose to leave after two weeks there at the company. This is a misconduct and should be taken seriously in that Capital Business Links Ltd have been using false advertising to obtain free labour. I looked forward to hearing from you soon.

Yours Sincerely,

Sara Racs

Ad ID: [protected]

contacted the landlord about leasing the property, she asked for my number and then deleted the gumtree listing.
She then told me to look at it on Airbnb.

I have the full transcript of what occured.

Hi There,

I would like to know if there is a time to view the property? I would also like to know when the move in date would be possible. My husband and I are looking to move to a new property ASAP. We would also like to get more details about the property, is it furnished?

Thank-you.
Me - Yesterday 15:09

Hi, the flat is still available. Send me your mobile number. I will message you on WhatsApp as I am out of the country. Do you use WhatsApp on your mobile ? Please confirm
Zoe - 19:23

Hi Zoe, Yes i have Whatsapp. [protected] is my mobile. Thanks for your prompt reply,
Renee
Me - 19:37

I messaged on WhatsApp a few customers and talked long time with no real interest on the flat. I see that is wasting a lot of my time using whatsapp so I prefer to explain everything here. Let me give you all the details here.The rent is £1250 a month for the entire flat (bills included).As security deposit I ask an extra month pay (that's another 1250 and I will return it to you when you move out of the flat). The total you will pay for the first time will be £1250+ £1250. Somebody asked me if I can rent without a contract, so I want to let you know that I will rent ONLY WITH a legal contact. I also have it listed on airBNB so I can send you the link if you want to see the pictures again.You can also read the reviews about the flat on airBNB so you can be sure it is the right place for you. Let me know if you have the money or the security deposit is too much for you ?
Zoe - 09:51

That sounds amazing to us! And we are comfortable with a contract completely. If you could send the link to the Airnbnb that would be wonderful. Would there be a chance to look at the property in person before signing off the contract?
Are you living in the property as well, or would it be ours entirely?
Thank you for all the information, we are comfortable with the deposit and first months rent upfront no problem. Thanks,
Renee

Me - 10:16
The entire flat will be yours. I am out of country to Germany with some business, I have the opportunity to manage a hotel here. Because I have the flat listed on AirBNB we can use their platform.I will send you the rent reservation through airbnb, after that I will send you the keys by UPS or DHL express (2 days delivery) so you view the apartment and you must confirm to airbnb if everything is fine and you rent it or not. If everything is OK then airbnb will send me the money.I will send you the contract sign by me and the back up key(after first month you will pay directly to me in my bank account monthly) If you don't like the flat then airbnb will refund your money back in the same day but I'm sure that you will love it because it is like in the photos (you will also read the reviews of my customers that rented it on airbnb).Here is the link: https://www.airbnb.co.uk/rooms/17945109 I will not rent for a short term anymore so it will be 3 months minimum stay. So don't book the falt for the per night price because it's more expensive and I need to send you a monthly rent reservation offer with the right price. I will need a photo with your legal ID or drivers license for the contract and also to start the airbnb transaction. Send it to my personal email [protected]@mail.com Let me know your final decision ? By the way, check out the reviews about the flat at the end of the airbnb page. Please confirm if that's OK with you ?
Zoe - 10:32

Hi Zoe,
We are really serious about taking your place, it's exactly what we are after. At the moment we need to leave our current place because the landlord did not file council planning correctly. Because of this we have limited time to find a place. We understand that you can't just send us the keys without reservation, but we aren't comfortable sending that much money just to view the property. Would there be another way we could view? We are serious about your offer, however if we give you our deposit, and it isn't right for us, it puts us in a difficult financial position for finding another place.
Do you have a friend that could show us the property?

Renee

Me - 10:54
We would also be happy to move in by this coming weekend if the property suited. We are looking for a minimum of 4 months to lease the apartment also.
Me - 11:07

Hi Renee, I can not come just for somebody to view the flat. That is why I use airbnb, and you can see that I have reviews there so that you know the flat is great. Here is how it works step by step:
1. I will send you the rent reservation for 1 month throught airbnb into your email (you don't need to book because you will pay the per night price. I must send you a rent reservation offer with the right price )
2. airbnb will send you the payment receipt
3. you send the money to airbnb. Airbnb receive the money and tell me to send you the keys. I will send you the key by DHL Express (2 days delivery)
4. you go to the flat and check it out. You have to confirm to airbnb that it is OK and you rent it.ONLY AFTER you confirm you like the flat Airbnb transfers the money to me. If you don't like the flat, you confirm to airbnb that you don't like it and they will send you the money back. And you will need to send the key back to me.
First month + deposit throught airbnb (if you wonder way? because I am not in UK to show you the apartment and airbnb will keep the payment until you receive the keys from me and check it out. Airbnb will send me the money ONLY AFTER you confirm it's OK and you move in). After that, from the second month you will pay directly to me. On Airbnb fees are paid by the Host so I will be responsible for it, there is no extra charge for you.
Is that OK with you ?
Zoe - 11:12

Oh ok I see now. Alright, let's go ahead with that then. if you could send the keys to this address that would be great. What details do you need from us?

Flinn Graham Wiggins
Envy-Create
10 Barley-Mow Passage
Chiswick
W4 4PH

I will send my ID to your email as stated above - Is there anything else you need from me to start the transaction?

Thanks,
Renee
Me - 12:46

I received your message, I don't need your passport. The residence permit is enough. I will start the transaction and message you back after is all done.
Zoe - 13:32

This is a scam that has used my account. Sorry but there is no Zoe. Do not send address, keys or money
Zoe - 15:32

Sorry this was not ment for you. Somebody tried to sell a car on my gumtree account
Zoe - 15:52

I am no longer comfortable going through with this transaction.
Me - 15:56

OK, I just sent you a message into your email. Anyway thank you for your time.
Zoe - 15:58

BOught washing machine and when tested it at home it leaked and bearing was noisy. They said it was perfect condition. Asked for money back and the replied that they had spent it and I should just sell it on. Then they called police to say I was threatening them. So police have advised me not to contact them at all, even though they can see messages were not threatening. Very clever little scam - there number is ‭+44 7740 246358‬

I bought a freezer of this sight when we got home it did not work so rang the vendors who very helpful and said they would refund my money if and I would return the un working freezeer. I agreed to this and waited until they let me know me know when they had the cash. I have rung several times and each time it has been the same srtory the last time they turned nasty and said we had no chance. I am deeply upset I am left with no freezer and 30 pound down. The details I have is their telephone number and their address as follows
45 lowlands walk
Askern
DN6 0NR

Phone number [protected]

I would appreciate if you did what ever you can so that does not happen to any one else.

We hired a trader from gumtree who represented himself as a qualified kitchenfitter, Electrican, plumber and plasterer, his company is called A&B Designs and Construction his nam is Bartosz Mazur, he presented well and seemed to know what he was talking about we hired him. First it was turning up when he felt like then mistakes were being made with the fitting of the kitchen and drilled through to the hall destroying a large section of the wall, the last few weeks we noticed things going missing from the house, we thought we may have misplaced them at first until we searched and found a large number of items had been taken! After 12/13 weeks and still not finished I gave him a deadline which he still didn't make, my partner was not happy and called the police as the items missing one of them had sensitive information on it.
He has made a mess of our kitchen and in the last week he was there I asked him how old he was, I thought about 32, he replied 21 years old!
No one at the age of 21 can have so many qualifications for the representations made above, it was when I asked him for a certificate for the electrics that I became suspicious.
He is being allowed by gumtree to advertise his business and make there representations.
At this point I would ask gumtree this question, do gumtree not check the the validity of the tradesmen before allowing them to enter peoples homes and work, they are allowed to advertise on your website and in doing so you are presenting him as a qualified tradesman/ company.
In this case he is not only to young to have obtained there qualifications but he is a thief and steals from the peopl he works for.

A woman approached me to buy a sofa I had for sale. She said she was in a wheelchair and would arrange a courier to collect the sofa. She said she would send me £100 for the sofa via pay pal (my asking price) I agreed to this. I then received this email asking me to send £150 to someone (the courier) via moneygram as she was in a wheelchair. She said she had already sent enough money and PayPal would release the money once I had done this. I replied saying I was unable to do this as it is not what we had agreed upon. She proceeded to call me heartless and to check my spam folder. I did and had received a poorly written email asking me to send money. I emailed her saying I did not want anything to do with sending money via money gram. She then said she'd report me.

Ad ID: [protected]

The ad clearly states that the bed is 160cm x 200cm. I have been looking for this exact bed frame from Ikea for a long time. My parents very kindly offered to collect the bed for me from New Malden and then deliver to me in Ramsgate. (Which they did, yesterday 17th March). We put the bed together and that's when I realised it looked a little small. On measuring the frame I realised that the bed was only 146cm wide and the mattress I have is for the 167cm frame. I've contacted the seller, they offered a full refund if I return the bed. Here's the problem...they know I am a 2 hour drive from their location (this is why my parents very kindly offered to collect the bed). It would have been nice if they could have acknowledged that they made a mistake with the listing and offer an apology. For me to return the bed will be a 4 hour round trip and the cost of the petrol will be another £25-30 so I would be out of pocket at the end of this. Resolution: A: They come and collect the bed from me. B: They offer me the petrol money for returning the bed. C: They offer me some compensation for this mistake.

Roughly 3 or more weeks ago. I have bought and item of someone on gumtree and I have not received the item. The seller has received the money and not been in contact with me about the item. I have asked if it has been posted and no reply. I have asked for a refund and still no reply. I was told that the item will be posted on the 23/02/2018 and not received. I am getting angry with this as I have spent £70 on it.

I have kept all the communication with the guy.

Hope you will do something about this.

Many thanks
Thomas hopkins

Over a month ago I purchased an Infrared heater and I have not received it.
I put the money into the following bank account
His name is Denza and the correspondence is via Gumtree.
His bank account is:
BSB 062 948
Account No. [protected]
the money deposited was $80.77
on the 7th February.

I have copied and pasted our correspondence.

He is not responding to my emails.
Can you please inform me as to what I can do?

Thank you,
Lalage Craig

Denza via Gumtree
6 Feb
to me
Hi there, yeah I'm happy with that.

Lalage Craig
6 Feb
to Denza
Thanks. How do I get it?

Sent from my iPhone

Denza via Gumtree
6 Feb
to me
I'm in Newhnam. When would it be suitable for you to pick it up?

Lalage Craig
6 Feb
to Denza
UH OH! I THOUGHT YOU WERE IN A SYDNEY SUBURB!
Is that in Victoria?

Denza via Gumtree
6 Feb
to me
That has happened to me as well lol. I'm in Tassie Launceston.

Lalage Craig
6 Feb
to Denza
oh dear. What would it cost to post and would it survive the journey?

Denza via Gumtree
6 Feb
to me
I have no idea how much. I would have to ask at the P.O tomorrow and yes, it would survive. Mum had it shipped from Melbourne.

Lalage Craig
6 Feb
to Denza
Thank you very much.

Sent from my iPhone

Denza via Gumtree
7 Feb
to me
Good morning, I'm just about to go to the post office. I'm assuming you're in NSW?

Denza via Gumtree
7 Feb
to me
I've just been to the post office and we went by the post code in mayfield in NSW. It would cost $20.70

Lalage Craig
7 Feb
to Denza
Good morning!Thank you for doing that.

I'm just wondering how you would package it. In a box with bubble wrap or those air bubbles?
I would like to buy it but just need the following questions answered.
How old is it?
Did your mother find it helpful?
I am assuming it works! Sorry I'm not intending to be rude but have been bitten before for not asking the right questions.

Denza via Gumtree
7 Feb
to me
*safe as possible* sorry.

Lalage Craig
7 Feb
to Denza
Ok It works?
How old is it?
Thanks!

On 7 February 2018 at 12:52, Denza via Gumtree wrote:
*safe as possible* sorry.

Denza via Gumtree
7 Feb
to me
Yes it works and like I said, Mum bought it just over a year ago just before she sold and moved. If you wanted it, you can deposit the money into my acc and I can run it to the post office and send you a copy of the receipt and tracking number. Cheers.

Denza via Gumtree
7 Feb
to me
Hi, all good and I understand so I will answer all your questions. Mum bought just over a year ago but not long after that she has decided to sell her house and move back to Europe so I got stuck with some things that stayed behind. It's never been used, it's brand spanking new. I don't have any more bubble wrap but what I could do is, wrap the actual heater in a towel (not a beach towel) lol but something that will protect it and then put the plastic thats already there over it and maybe newspaper as well. I'll make it as as possible but with that extra padding it might cost a little bit more though. I don't think it will be that much. I hope I covered everything. If not, just let me know.

Kind regards,
Denza.

Lalage Craig
7 Feb
to Denza
Thank you for all your trouble..
I will put $80.70 through gumtree!

Lalage Craig
7 Feb
to Denza
Thanks. I'm trying to pay now!

Sent from my iPhone

Denza via Gumtree
7 Feb
to me
That's ok. I'm not exactly sure what do you mean you will put $80.70 through gumtree?

Lalage Craig
7 Feb
to Denza
How do you want me to pay. Through Gumtree?

Sent from my iPhone

Lalage Craig
7 Feb
to Denza
Pay pal

Denza via Gumtree
7 Feb
to me
I need to give you my account details because there's no way to do it through gumtree. I have westpac or commbank so if you have either, I'll get it straight away and head of to the post office before they close.

Lalage Craig
7 Feb
to Denza
Ok that's fine send me your account no and BSB and can transfer it now!

Sent from my iPhone

Lalage Craig
7 Feb
to Denza
That's fine I'm with st George !

Denza via Gumtree
7 Feb
to me
Westpac or Commbank?

Lalage Craig
7 Feb
to Denza
Neither! St George

Sent from my iPhone

> On 7 Feb 2018, at 3:22 pm, Denza via Gumtree wrote:
>
> Westpac or Commbank?

Denza via Gumtree
7 Feb
to me
Bsb 062948
Acc [protected]
Once it comes through I'll let you know.

Lalage Craig
7 Feb
to Denza
Ok thanks!

Sent from my iPhone

Denza via Gumtree
7 Feb
to me
Who to & also where am I sending it to?

Lalage Craig
7 Feb
to Denza
I have sent it.

Denza via Gumtree
7 Feb
to me
Ok thank you. Can you please send me your details

Lalage Craig
7 Feb
to Denza
L Craig
11 Cypress Street
Normanhurst
NSW 2076

Denza via Gumtree
7 Feb
to me
Thanks for that. Transfer might not happen till tomorrow so once it does I'll run to the P.O and then msg you once I'm home.

Lalage Craig
7 Feb
to Denza
Great!

Denza via Gumtree
8 Feb
to me
Hi there, just letting you know that I have sent you the heater through regular post. I asked how long it would take, they said 7 - 14 days. Thanks again & I hope you're happy with the product.

Kind regards,
Denza.

Lalage Craig
8 Feb
to Denza
Thank you Denza.
I look forward to getting it!
Warm regards,
Lalage

Lalage Craig
22 Feb
to Denza
Hi Denza,
The lamp has not arrived! Its 2 weeks today.
Can you please send me a copy of the receipt?
Thanks,
Lalage

Lalage Craig
15:58 (20 minutes ago)
to Denza
Hi Denza,
It is now over a month and I still haven't received it.
Not even Australia Post is that slow.

I cannot post my ad to sell a sofa this morning on Gumtree. I have, of course, tried clicking on 'post ad' and this has had no effect. The details are saved to my account as a draft, but this goes no further. I have tried switching my phone off and on, but again - no success. Please let me know if the problem is to do with using an iPhone, rather than a PC... surely not?!

I sent £65 over a month to a seller in Hamsley, Eastbourne in return for a watch. I'm not too sure of his details as he has removed his ad but his name is Darren Sands. I sent the money 3 weeks ago and he said he would text or call as soon as be received the money. They money has been collected and signed for as I have tracked it and received confirmation from the post office and still haven't heard anything from him. I have called and sent numerous amounts of texts and he hasn't responded. Could you please look into this further or advise me on what else to do? Many thanks.

Hello,

Since last tuesday I have been inundated with text messages and phone calls regarding a power jet wash. I am assuming somebody who is selling one has mistyped their phone number. I have found out its on county durham gumtree. Could you please advise the seller of their mistake. The mobile number in question is 07802891102.

Kind regards
Michelle Gronow