H & M Hennes & Mauritz’s earns a 1.8-star rating from 123 reviews, showing that the majority of fashion shoppers are dissatisfied with their purchases.
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horrible managers
H&M Store 91 Sterling Heights Michigan. The managers just dick around and talk about how big each others boyfriends dicks are. Seriously, while on the floor, eating crisps and just relaxing. Then they proceed to yell at all the workers when they had done no wrong. They yelled loudly then went to the back of the store and proceeded to make fun of both customers and employers.
I will tell you this, I will never shop at that H&M Again.
And YES I got their names.
Jessica Eastman, and (Chri)Stina Yurgil
I hope you both get what you deserve.
bad service
To whom it may concern:
I am writing to complain about the worse customer service I got in one of H&M stores. It is located at Concord Mall, Wilmington, Delaware.
The name of the cashier is Malik. I went yesterday to return some clothes. He made wait until he hanged up all the clothes. When he started putting the security things I asked him to do that later because I was in a rush, his answer was: "When you came to buy these clothes they were hanged and secured, and I've gotta leave them the same way. If you want I unhanged the clothes and you come back later." -His coworkers were laughing at his attitude towards me-. I told him I am already here, and I guess I have to wait until you do whatever you want. When he finished and I said to him thank you, he even did not say your welcome, or bye. He just was the most unprofessional person I have ever seen.
I have never had to wait anywhere for a cashier to do this.
The store was not packed, so he could have done that later, and I was a customer asking him a favor, please do that later!
Thank you for taking the time to read this.
The complaint has been investigated and resolved to the customer’s satisfaction.
To whom it may concern
In June First ( Last Wednesday) around 6:15 PM, We went to H&M store which is located in Saint Catherine street, Montreal, Canada for exchanging a pants with a smaller size. We got help from one of staff. She took the pants and disappeared. After 10 minutes, we became worried and asked around but unfortunately we forgot her face and could not recognize her among staffs and also she was there but she did not tell anything. The manager told that they are not responsible for anything and we gave the pants to a wrong person. I insisted that she was one of your staffs with walkie talkie and neck Card Holder. The manager acted in a way that it was our fault. We asked for video check and after a while she accepted and after another half an hour suddenly the staff that I was 60 % sure that was the person who took the pants came to us and gave us the pant and disappeared again. I do not want to come to conclusion that she has stolen the pants but how a person after 10 mins can forgot our faces and also forgot the task that she took on! After that manager came back from checking a video and told us " one of our staff took your pants and she forgot it!" and after 1 hour wasting our time she just mocked us that do not give your pants to anyone and hold on to it! and also we could not find the right size. I just disgusted their behaviors and I think I will never go there again.I think because we are not native english speakers they just made this bizarre happening like nothing happened and if we did not ask for video check and also did not threaten to go to the police I think we would not have the pants now!
I have never had such an experience anywhere.
I hope it will not happen to anyone .
Order items over 2 weeks ago, phoned them to ask where items are, been told I have to wait a further 3-5 days for my order. When initially I was told up to 5 days. This will end up being over 3 weeks?! I am never ordering from them again or even going in to their high street shops either! A letter to Watchdog is on the way!
We did electrical work at a Rent-A-Center in Naples for Heinz in January 2013, I have emailed, called, faxed the bill many times with no payment or response. CONTRACTORS BEWARE
We hired this company to construct a 1300 sq. ft. modular home. They required a lot of money upfront $46, 000. mostly to purchase the wall panels. Months after the start date stated in the contract, Mr Martel finally got started. He got the drawings (incorrect) and the building permits and put in the pilings that WE HAD BOUGHT previously, and the subfloor. After that Mr. Martel came up with one excuse after another as to why he couldn't work on the house: death in family, spring break with his daughter, other jobs to finish. Finally he stated in an email that he did not intend to finish the house. He never ordered or paid for the wall panels, he never paid the engineer, he never paid the lumber company and we found that the subfloor did not pass the engineering inspection. Although he said that he would send an itemized list with the refund, he never did. We requested this in writing 6 additional times and finally through a lawyer. To avoid or delay our lawsuit, he agreed to arbitration but he canceled all three meetings that were arranged for him. He basically took our money and ran.
I had the worst experience today around 5:30 in the H & M in queens mall the cashier decided to ask the line to split into two, and the barrier that was next to those of us waiting on line prevented us from being able to slide over causing all the customers that were in the back to be in front of the line. When I tried to explain to the young man that what he did was unfair he got so upset and rude and started yelling for the supervisor as if it wasn't clear what mistake he just caused. The pregnant supervisor took care of me but I feel like he doesn't have a clue on how to do his job. a situation like that it's better that he just waits until the line gets shorter and then moves the line apart. I would like for the store manager to reconsider having someone that doesn't appreciate his job dismissed.
After what took me forever to finally get inspired to but new clothes after recent weight gain, I went into an H & M store. The goal was to try on everything and find what looked good. After about 2 hours of trying on clothes, I'd found the perfect spring wardrobe (about 600.00 worth of stuff). I was so excited that I'd actually found stuff thatfit amazing! I go for my wallet, and it's not there! I realized I'd left it ay work. I asked them to hold it until the following evening. I let the guy know that I got off afte 8. He told me no problem, and promised to hold it until 11pm. I spent the next full day dreaming of how cute I was going to look in my new clothes. I rush to H&M, making it there by 9:30. I give them my name and let them know I was there to pick up my new wardrobe that was on hold! I'd even picked up a few more things that I had found on the way in. The sales person gives me the blankest of stares, and says we put all the holds away at 9. I know that it didn't matter at that point, but I told her what I had gone through the previous day. She just gave me that same blank stare and says yea, we put the holds back at 9. She didn't even offer to help me find my stuff again. I just left almost in tears. I know it sounds petty, but I'm very busy and don't know when I'll have 2 hours to devote to clothes shopping. I know it won't be at H&M though.
Total agree with you, its the most stupid thing ever, it happened to me too. I understand they have to check the cloth first and they did, but they still had to hang the cloth up before they can give you the money back. People there dont know to be efficient and respect their customers. I got treated very badly in the califronia LA CITADEL OUTLET STORE. Making the price very low, doesnt mean that they can treat their customers without respect. The policies they make are just stupid, never heard of, any one with a bit of common sense will not agree. The day i went many cloth were on the floor, and a lot cloth were not folded, sales person were running around doing nothing, how about those cloth why dont you put them neatly, lazy, cant bothered or what. Isnt it the same thing. HELLO! SO I SUGGEST SHOP AT OTHER STORES, if you dont wanna have a bad experience.
I am writing to complain about the worse customer service I got in one of H&M stores. It is located at Romford mall.i hav shopped few items for my 2 yr old.when i went home i checked them, one of the items i paid was not in the bag.It was not accepted. by me i could not go back to the store as i was working following days.i went to report to the staff at the till where i paid. on following monday.she called manager and reported to him.He made me wait about half an hour .he said he has to go and check camera that whether staff have put the items in the carry bag before she or he gave to me.Later he returned and said he could not find it.and he took my phone no and said he will give me a ring...WHICH HE DIDNT.where is my RIGHT?ITS NOT MY MISTAKE THAT I DIDNT GET THE ITEM THAT I BAUGHT AND I PAID.
I have also experienced terrible customer service from H&M. I ordered a parcel at the end of November with the view to wearing it to a party in the New Year. A week after the date it was expected to arrive, I sent numerous emails to customer services. They notified me that the parcel was being delieved by a differnt company to which I was first told, and that it would be here within the week. It wasnt, so I called again and was told there was 'nothing they could do'. I went into the store and found the very last dress there, it was a szie 14 (two sizes too big) and slightly marked, however, to ensure I wouldn't be stuck for an outfit I bought it. That evening, my dress arrived (delievered by a different company to which I was told even the SECOND time). Two days later I went to return the size 14 dress I planned to use a replacement, and the girl on the till, who was extremely sullen and rude might I add, refused to refund me as the dress was 'not in saleable condition' (bearing in mind this was the condition I bought it in). She accused me of wearing it infront of a queue, saying she could see it was not the correct size but this wouldn't stop me wearing it, and refused to refund my money. I am now stuck with two dresses, one which took a month to arrive, and another which is marked and doesn't fit, at a cost of £70. ridiculous.
It is the store policy to re-censor and hang all returns. It is not the employees fault. Everyone that works there is constantly being yelled at by impatient customers that always think that they are the center of the world. Although they could have maybe said your welcome, they didn't do anything else wrong. Just following company orders.
colour fastness
My daughter purchased a pink and white top from H&M. She wore it once and put it in for washing. I washed it according to the directions and hung it up to dry in between two pairs of white capris. Not only did the pink dye run into the white on the top, it transferred to the pants also. I spoke with the store manager who said she would look into the matter for me. Never heard back from her so went to the store a week later with the items to show her. She told me she had left me a message (never received it) and that head office had some many of this item with no complaints so therefore must be a washing problem. I asked her to have head office call me and left my number again (even though she supposed had it since she assured me she had left a message). Again, nothing. I sent an email to H&M head office in Ontario and received a call from their customer service dept almost a week later. Same nonesense - it had to be a washing problem, I should not have hung other items so close, etc. etc. In other words, this is a company that does not stand behind their items. Their website talks about their quality control but when it comes down to a problem - forget it your out of luck. Bottom line is, we are out the cost of the top and two pairs of brand new capris (one pair had only been worn once). If it were a washing problem, I would think the whole wash would have been ruined, which it wasn't. The clothes rinse in cold so the colour should not have run unless there was a defect. I can say we will not purchase anything else from this store - it's too expensive.
Payment made but service not delivered please reise my chargeback request and refund my many
Sir mere paise Hennes N Mauritz
UPI I'd Hennesnmauritz.[protected]@hdfcbank
My ref no [protected]
My mobile number [protected]
e mail pistabishnoi13@gmail.com
My many paid rs 47984 ru.
Please refund my many
Payment made but service not delivered please reise my chargeback request and refund my money
Sir iam book one shose in cartbuy.in online
But i dnot like that shose iwill dnt like that want dnt want that shose pls return my money the shose is very chep quality
From reading all the emails below I can see I'm not alone in thinking H&M has horrendous customer service across the board...and globally. So it's obvious that HM corporate don't give a d*mn about customer service & it's not a priority nor one of their values or there wouldn't be so many complaints! From top to bottom= no customer care training !
I've never had a problem with their customer service and have purchased many garments from H&M. The one quality issue I had with a garment was handled very well, and for your information they have a great return policy. If you have a worn garment that has been purchased within the 30 day return policy and it has a quality issue they will gladly refund your money. If it is a situation similar to mine where I was already past the 30 day policy they give you a store credit.
As someone who has worked retail I find their policy much better than most stores, and if your concern was not handled as promtly as you would have liked perhaps you should have gone to the store instead of making a phone call as people who are at work are generally very busy. As you seem very angry about the whole situation I seriously doubt you talked to the person on the phone with courtesy and respect which could perhaps be the reason for the delay and lack of co-operation. This company stands behind their garments 100%.
90% of the time people are too lazy to do their laundry correctly or read the washing instuctions and when something isn't perfect they place blame on someone else as you are doing.
Head offices are designed to keep a company running smoothly and I doubt they would have called you to tell you there is nothing that they can do. You need to stop making up lies and accept responsibility for screwing up your laundry. Pure and simple!
Their clothes are pretty cheap compare to other stores.
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H & M Hennes & Mauritz phone numbers+1 (855) 466-7467+1 (855) 466-7467Click up if you have successfully reached H & M Hennes & Mauritz by calling +1 (855) 466-7467 phone number 0 0 users reported that they have successfully reached H & M Hennes & Mauritz by calling +1 (855) 466-7467 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +1 (855) 466-7467 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +1 (855) 466-7467 phone numberUnited States+1 (855) 272-7007+1 (855) 272-7007Click up if you have successfully reached H & M Hennes & Mauritz by calling +1 (855) 272-7007 phone number 0 0 users reported that they have successfully reached H & M Hennes & Mauritz by calling +1 (855) 272-7007 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +1 (855) 272-7007 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by 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400 821 5500 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +86 400 821 5500 phone number100%Confidence scoreChina+852 800 906 312+852 800 906 312Click up if you have successfully reached H & M Hennes & Mauritz by calling +852 800 906 312 phone number 1 1 users reported that they have successfully reached H & M Hennes & Mauritz by calling +852 800 906 312 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +852 800 906 312 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +852 800 906 312 phone number100%Confidence scoreHong Kong+81 120 866 201+81 120 866 201Click up if you have successfully reached H & M Hennes & Mauritz by calling +81 120 866 201 phone number 1 1 users reported that they have successfully reached H & M Hennes & Mauritz by calling +81 120 866 201 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +81 120 866 201 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +81 120 866 201 phone number100%Confidence scoreJapan+65 800 852 6099+65 800 852 6099Click up if you have successfully reached H & M Hennes & Mauritz by calling +65 800 852 6099 phone number 1 1 users reported that they have successfully reached H & M Hennes & Mauritz by calling +65 800 852 6099 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +65 800 852 6099 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +65 800 852 6099 phone number100%Confidence scoreSingapore+27 860 690 707+27 860 690 707Click up if you have successfully reached H & M Hennes & Mauritz by calling +27 860 690 707 phone number 1 1 users reported that they have successfully reached H & M Hennes & Mauritz by calling +27 860 690 707 phone number Click down if you have unsuccessfully 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down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +886 809 099 877 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +886 809 099 877 phone number100%Confidence scoreTaiwan+66 20 309 777+66 20 309 777Click up if you have successfully reached H & M Hennes & Mauritz by calling +66 20 309 777 phone number 1 1 users reported that they have successfully reached H & M Hennes & Mauritz by calling +66 20 309 777 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +66 20 309 777 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +66 20 309 777 phone number100%Confidence scoreThailand+84 286 287 5147+84 286 287 5147Click up if you have successfully reached H & M Hennes & Mauritz by calling +84 286 287 5147 phone number 1 1 users reported that they have successfully reached H & M Hennes & Mauritz by calling +84 286 287 5147 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling +84 286 287 5147 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling +84 286 287 5147 phone number100%Confidence scoreVietnam85546674678554667467Click up if you have successfully reached H & M Hennes & Mauritz by calling 8554667467 phone number 0 0 users reported that they have successfully reached H & M Hennes & Mauritz by calling 8554667467 phone number Click down if you have unsuccessfully reached H & M Hennes & Mauritz by calling 8554667467 phone number 0 0 users reported that they have UNsuccessfully reached H & M Hennes & Mauritz by calling 8554667467 phone numberToll-free
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H & M Hennes & Mauritz emailsinfo@hm.com100%Confidence score: 100%Support
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H & M Hennes & Mauritz addressMäster Samuelsgatan 46A, Stockholm, 10638, Sweden
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H & M Hennes & Mauritz social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Shannon looks like you probably never been follow, better yet you act like a virgen how the ### your gonna say LANGUAGE makes me look IMMATURE and STUPID like you never said bad ### about ppl when your mad. PLEASE. I can sy what ever the ### i want when ever the ### and how ever THE ### i want PERIOD. I had to say what color his dumb ### skin was to put my point across, YES, APPARENTLY you don't like the racial card to be pulled but guess what IT HAPPENS a lot and NO i was not acting suspicious and if ONLY you knew where i work i get paid more than he does and i would BET my bank account money on that. Why would i wanna talk to a damn manager when i know wtf their gonna say, "oh im really sorry" like thats gonna make me feel better, PLEASEEEEE. I called the TERRIBLE HORRIBLE complaint line and still fail to get across due to bad service. So next time you wanna get on his black ### side for doing that ###, like he has the right DONT THEY GOT CAMERAS? Apparently they dont and they SHOULD so they wont get slap next time. And why would i go back to the store that treated me bad? How stupid can you be? seriously? how? to get my money back cause that money PAYS his paycheck that looks all depress every 2 weeks. Im not gonna make H&M richer. I didnt say ima go back and shop and spend time and money did i? NO i said ima go back and return the crap i bought and leave cause if i was to see him again and he was to pull that same stunt again TRUST and BELIEVE he BETTER have some type of back up cause i would at the end feel sorry for who EVER loves that boy. AND I WISH you get follow and stopped and have your bags checked just so you can say the same thing you said right now and i bet you anything you would be talking like a ignorant stupid person... GOOD BYE and have a w/e day!