H & M Hennes & Mauritz
Reviews and Complaints

So today I walked in at 8:50pm and was told the store was closed when the mall closes at 9pm. I told the employee about the time and still didn't allow me to go in. She said"yea, but we still need to put the stuff outside" I was obviously on time to enter the store. The employee obviously Was rude rolled her eyes and didn't allow me to enter! Thanks H&M

Today, I had received some bad service from the staff of H&M.

As a customers, I think that the staff's attitude is rude.
It was around 7 pm, me and my friend visited H&M outlet which located at Aeon Klebang Ipoh. I did not know there have a rules that only one person per one fitting room. As a good stuff, he should told me earlier but not to knock my door straightly as I were changing my cloth. This was so rude for me and my friend.

After this, I suggested the staff to inform the customer earlier to avoid the matter happened again. Yet, the staff replied me with a bad attitude. He replied me that this is not necessary, everyone know it. Then, he ignore me.

As a loyal customer for H&M, I hope that there will be a changes regarding to the service.

I'm very disappointed about the service I received on your shop, me and my friend visited H&M outlet located at AEON Klebang mall today around 7pm, when we going into the fitting room the staff on duty didn't mention anything but when my friend changing her clothes the stuff keep knocking our door and asked me get out from the room, as my friend was changing it is impossible I go out when my friend naked so she asked the stuff to wait, but the stuff still keep knocking. When we're going out from the fitting room my friend told him to tell other customers earlier if H&M company doesn't allow more than one person stay in one fitting room, but he don't even look at us and said that everyone should know the rules. I'm sorry to tell that we never face this problem before and the other shop that we go in today didn't asked any one of us to get out from the fitting room when we're changing.

12-15-16
Disgusting and unprofessional service from both the sales associate Allison Williams and Manager on duty Lauren Barthelmass. Plain and simple ... if your store (#US253) makes a mistake pricing an item ... honor it rather than trying to cite policy that does not serve the customer or business. I'm on the customer service main line and now going to District Manager Angel Putney to see how they handle the next step. Please reply with a solution of how to make up for such ugly attitudes from this store staff and to regain my customer loyalty. If I do not hear back within 72 hours I will move higher up the chain!

on Dec 6th, I placed an order with four items. But it's still not shipped yet. Does it really take that long to ship a package? What's worse is that I received an email saying that one of the item is sold out! But as I check that, it's still there on the stock! And I'm not receiving the refund. Are you kidding me? I wrote several emails to them with no reply for a week. I made a phone call, but I was told by the machine that it would take at least 30 min to get me an agent. God, I would never buy things at H&M online store again.

Misbehaving with me and take extra money for t shirt. Once i'll speak with shopkeeper he told me i not returning back any kind of amount of the t-shirts...
Doing frawd sith me and many other customers who buy cloths from H&M...
420company frawd company...
I"ll su you to consumer court...
Service is so bad, they dont know how to talk to customer, show thier rudly behaviour to customers...

I loved to buy from H & M and bought a lot of thins from them, but they changed a lot. I must say that quality of the clothing now is really poor. Quality changed in a bad way but prices did not change.
Recently I purchased a pair of H & M jeans and after first wash color faded. I tried to return them but they refused to accept them back. They said there was nothing they could do. Well, I understand why, but I'm still very disappointed. Jeans were quite expensive but were not worth the money.

To whom it may concern:

I am a Taiwanese who live in London. When I came back Taiwan and went H&M there. I realize that the pirce and service makes no sense... only a few stuff for sale. Lack of new collections and porker face staff in the store by Taipei main station.

I do like H&M in UK, however, quite disappointed about the store in Taiwan.

Please keep the standard and quality. Thanks for reading my compliant

Jason

I bought an item from H&M online on credit terms. I returned the item within 48 hours of receiving it to a high street branch. I assumed that my account would be credited with the return.

It has emerged that I was supposed to be given a merchandise card that I could use like a credit note to purchase other items. I didn't realise this. Neither did the shop assistant who dealt with my return, as I was not given a merchandise card. H&M now say I owe them for the item, that I have returned to them. It seems I, as a customer, am expected to understand their business processes and should be in a position to correct their staff if an error is made.I don't have proof of return - I can't actually remember if I got anything from the store but it was over 4 weeks until I was made aware of their mistake and I may have discarded it thinking I didn't need it.

I have asked if they have contacted the high street store to investigate. They are refusing to do this and have failed to supply numerous pieces of information I have requested from them that would support my case.

I have several other concerns about their standards of customer service. For example, ignoring my initial correspondence about this issue, changing their customer service processes mid call, an apparent inability to track transactions and so on. They have now referred this case to a debt collection agency despite failing to fully investigate my complaint, and refusing to give information or ignoring requests for evidence that would support my complaint.

I am very disappointed about the service I received on your shop, I purchased 3 leggings for my daughter on a buy 3 for the price of 2 special but unfortunately they did not fit her so I had to return it. Now I'm a working single parent and do not have all the time in the world. When I got to the shop 1 of the item did not pick up on the system and you manager Nokwa or something wouldn't take it because. He claims it's not his garment. I spent 30 min debating this with him and telling him I'm rushing for a taxi. The cashier had to give me the difference from her pocket because she was the the one who assisted me when I bought the items. I am very disappointed and I'm never buying from the shop ever. Galleria is so much out of my way but I made the effort to come to your shop.

Today I called the store to ask if they got something in first I waited 1 hour waiting then the person answered and was chewing in my ear while giggling I got hung up on three times when I finally just asked to speak to the manager of kids clothes he was rude and didn't bother he just asked me if I wanted to be connected back to kids not using them again

Store number:120204. The store manager called Rebecca is very rude and impertinent manager ever. She and another employee Roxana sth they teamed up to humiliate people. She can't manage this store and she doesn't know how to treat customers and how to manage the store and employees. Instead of, she calls security guy and she asked us to leave. She's so nasty. What are we terrorist? Why do you call security? H&M should not lower their quality with that kind of managers? She must be fired asap!

I am signed up for H&M and always get the information about the new arrivals by email. Recently I received a message and really liked the latest collection. So I called the H&M store and asked about the shoes I really liked. The sales person said that they had the shoes I wanted in their store. So I went to the store. It took me 2 hours to get there and when I arrived at the place I found out that they still haven't received anything from the catalog.
Because of their misleading information I wasted my time! Very unprofessional!

When queing to go into the changing room, I asked if my mum could come in with me, to stand outside and give her opinions on the clothing. I was told no, which I understand. But then as I was going into the changing room, I turned back to see my mum. I was told in a very rude manner, very loudly, to go into the changing room . I was so embarrassed I walked out without buying any clothes. The staff at H&M Westfields need to work on being polite to customers

Malaysia Setapak Central outlets service is so bad. I was choosing some male garments and want to try in the fitting room which near to me. And I didn't notice it is male fitting room but no one was serving me as well and inform me it is male fitting room. After that I walked out to have a look of the garment, the security scolded me and ask the another staff came over and scolded me again. Then, after I chose some garments and I asked one of the staff whether the garments able to use the voucher for discounts, and she said yes. But when I want to pay at cashier, the same person who scolded me just now, and told me that the garments couldn't get any discount. It is so terrible service!

H&M is not bad, they have really nice clothing and prices are also great, but please, do not order anything from H&M online!
I have decided to try their online shop and it was the most terrible online shopping experience I've ever had!
My order arrived quite fast but I was very disappointed when I opened the package. There was some kind of sticky liquid there and all items were dirty and sticky! I contacted customer service via email and described everything in details and also said that I can provide pictures.
They finally replied about two weeks later and said how sorry they were, but unfortunately they were not able to help. That was the last thing I heard.

The purpose of this complain is due to the unethical and rude customer service skills of the new manager, whose name is Shante, and the new cashier in the evening hours of HM which location is 22 North State street, Chicago IL 60602.SA: 73664, Store:120069. Due to all of the facts, I also believe I was a victim of reverse discrimination by the new manager Shante who is African American. I am a regular customer at HM, visiting the store every week. I enjoyed it a lot until this incident. The reason I enjoyed it was because I was treated differently, with respect and people smiling at me and always answering any question I might have or just making me feel welcome. However, after this incident I don’t think I will ever come back to the HM store on this particular location or to any HM store. I am going shopping as a relaxing experience, and the way I was treated today with disrespect and reverse discrimination and bullying, in addition to using me as a scapegoat for their mistakes, was absurd. In addition, the entire environment was so unwelcoming. I will explain the events in order.
The main reason I went to the store was to return a blouse I bought last week. Last week all of the fitting rooms were closed at 8:30 p.m. and I was not able to check if the blouse fits me. I was told that I can buy it, and I can return it if it does not fit me as long as I have the receipt, and the label is on the blouse. I waited for my turn to come. As soon as I said that I need to return the blouse and showed the receipt, the new cashier during the evening hours became upset even when I explained the reason for returning.
Another unwelcoming experience was that the female washroom was not working. They could open the door of the male washroom if there wasn’t anyone over there. This is very general situation happening to many stores, and it is the store responsibility to make customers feel welcome. In addition, I just wanted to wash my hands. I am pretty sure that the sink was working.
Another unwelcoming experience was that at 8 p.m. the new manager Shante told on the radio for all of the registered to start getting closed. I know this because at 8 p.m. I was returning the blouse, and the manager Shante was couple registers away from the rude cashier on the first floor when Shante called on the radio. In addition, no register was opened in the basement at 8:30 p.m. when I went by the register at 8:30 p.m. to check if I can pay there. The only opened register since 8:30 p.m. was the one on the first floor with the rude cashier SA:73664. This really does not give any option to people to go pay for their items where they feel comfortable, and where it is convenient for them.
The HM cashiers have always been doing mistake with not giving correct change. Making mistake is ok as long as people acknowledge for the mistake and apologize instead of using customers as a scapegoat for their own mistakes. I kept coming because cashiers were acknowledging their mistake, and they were listening to me when I was explaining to them how to solve this computation problem, and even thanking me for explaining it in a way for them to understand it. I actually enjoyed this because I like to explain math problems since I am a math teacher.
However, today’s cashier in the evening, 73664, who was the same one who became mad at me for returning the blouse was threatening me with disrespect, and she did not want to listen to my explanations of what is her computation error, and how this simple math calculation can be solved. Instead of listening to me, the rude cashier (SA:73664) was saying she doesn’t have a calculator to check how much money she needs to give me. This made me feel very comfortable because I felt very disrespected and treated like a criminal when I was trying to help her and make her job easier by explaining the simple calculation that 86 cents plus 4 cents make 90 cents which was one of the calculations the cashiers at HM cannot make, and they need a calculator for this.

Shante manager was next to the rude cashier, and she told her there is a calculator on the computer. Even with the computer calculator the rude cashier could not do the calculations correctly. She gave me less amount of change in dollars than she is supposed to after she threw the coins to me with an attitude and disrespect. I am not talking this time about less change in coins. The cashier gave me less amount of dollars, or in other words she kept some of the dollars she was supposed to give me as a change. She even didn’t apologize to me for giving me less change than she is supposed to. She told me very rude and with attitude “Move on the side so I can take care of the next customer” after I started to explain her another simple math mistake she did even with a calculator. For example the rude cahier could say “I apologize for the mistake. I would need to open the register to give you the rest of the money I need to give you, and that’s why someone needs to pay for their items in order to open it.” I give this suggestion because the rude cashier asked the Shante manager if she can open the register, and the Shante manager said that she cannot open the register. During all this time neither the cashier nor Shante apologized to me. All they were doing was threatening me like I am the bad person with disrespect and distrust instead for Shante to come to me and asked me nicely what are my concerns I am trying to explain.
This experience did not make me safe and welcome at all. When I moved on the side because the other customer came, I started looking for the receipt in order to show it to the rude cashier and prove to her that she gave me less change. I did not find the receipt. I asked her if she has the receipt. The rude cashier said that she gave it to me. However, I did not find it. During all this experience neither the manager Shante nor the rude cashier tried to make me feel relaxed. They were just using me as a scapegoat for their mistakes. Neither the rude cashier nor the Shante manager tried to look for the receipt to see whether it is in front of them. The Shante manager came already next to the rude cashier after making feel like a garbage by yelling at me and telling me with attitude that the cashier can not open the register for what I am asking. Instead for the manager Shante to yell at me when I was trying during the entire time to explain the tons of mistakes the cashier was doing and try to help her correct them, the manager Shante could asked me nicely what are my concerns. This experience did not make me safe and welcome at all.
This experience did not make me safe and welcome at all because I was very concerned that if I don’t find the receipt they will call the cops with the explanation that I am trying to take their money. I am not a criminal. I have a Master degree in Management and I teach math. However, this experience made me feel like I was treated like a criminal who is trying to get their money when I was just trying to explain their simple math mistakes. I am also included in managing a school. For this reason, I confirm with confidence that the way I was treated was absurd and that the manager Shante did not display any management skills. Everything she did just made the situation more negative.
After I got yelled by the black customer for whom I moved on the side, I explained to him nicely that the same mistakes the cashier have done before, but they have listened to my explanation and have corrected the given mistake. After my explanation to the customer, he got quiet; and I was quiet to o, waiting patiently for the cashier to do her business. I respected the customer’s request not to talk anymore to the cashier so she does not get more upset at me. As I was waiting quietly and patiently, the rude manager Shante started yelling at me ”Calm down men” when I was calm and even not talking at this moment. She kept yelling at me while she was coming to the rude cashier. She did not introduce to me as the manager before she came. When she came to the cashier, she continued to yell “She (referring to the cashier) can not do what you are asking her to do. She can get in trouble for opening the register for this.” This was the first time she said that she is the manager. This was the time when I explained to her that the same cashier made me an issue when I was returning the blouse before. I also told her that she was yelling at me to calm down when I was not even doing anything. I also told her that the reason I showed the change and the receipt was because the cashier gave me less amount of money than I was supposed to receive for change. This was the time when the manager Shante became calm and quiet. However, again I did not receive any apology by Shante or the cashier for the unfair treatment., the rude manager found the receipt in front of her on her side of the counter. Again, the rude cashier and the rude manager did NOT apologize to me for having the receipt in front of them during the entire time when I was looking for it and asked them whether they have the receipt. The rude cashier did not also apologize to me for using me as a scapegoat while I was looking for the receipt and telling me with attitude “ You don’t have the receipt, and I cannot do anything, ” which were her exact words instead of looking whether the receipt is around her.
All of this could be avoided if Shante came at the beginning there when I started explaining the math mistakes the cashier was doing and asked me nicely what are my concerns instead of yelling at me that the register cannot be opened for whatever reason she thought I wanted them to open the register, even after I explained several time that the cashier gave me less change than she is supposed to give me. After the cashier finally saw the receipt, and I received no apology, I gave the change the cashier gave me. I said “this is all the change you gave me.” I gave her the change as a proof of the smaller amount of change I received. The change included singles. However, no one counted the change I gave, even after the fact number of time I said that the cashier gave me less amount of money for change. At the end the manager Shante gave me my exact change in the form of single bigger bill, probably thought that I wanted my change in a different way.

However, the entire misunderstanding of people having different ideas of what really happens or what are the other person’s intentions would be avoided in the earlier stages of this situation with a conversation and listening to the customer’s concerns during the entire time because no one was listening to my concerns no matter how many times I tried to explain the cashier mistake after mistake. In addition, the other appropriate way of dealing with this situation is for them to deal with one customer at the time instead of using the customer as a scapegoat and the customer becoming a victim of reverse discrimination. What I am trying to say with these claims was that the Shante manager and the rude cashier could first fix their mistake and give me first my correct change instead of the rude cashier to tell me with an attitude “Move on the side so I can take care of the next customer.” It is Not my fault that only one register is opened in the entire store. I have the claim that I was e victim of reverse discrimination was because the customer for whom I moved on the side and who started yelling at me was African American as the same ethnic background as the manager Shantee and he could not stand I was demanding my rights as a customer toward someone from his own ethnic background.

I hope the upper level management is reading my complain. Even if the upper level management does not care about the unfair treatment I received and being used as a scapegoat, they should be concern about the unsophisticated management skills of Shante who are creating unwelcoming and hostile environment for the customers which consequently convinces customers that this place is not where they want to shop. No wonder within this one hour there were at most 5 customers in the store, whereas other weeks during this time all of the lines (in the basement and upstairs) were filled with customers. I believe the manager Shante and the cashier should receive a written warning for not being able to do their job and escalating a situation by using the customer as a scapegoat for their own mistakes and implementing unfair treatment toward someone from a culture different than their own, which is called a reverse discrimination. The reverse discrimination was very obvious because Shante did not yell at the group of African Americans who were asking her questions while she was closing the other register and counting the money in front of people, which should be done in the office. However, she stated yelling and used a white person a s a scapegoat who was trying to explain their mistakes and was trying to help them fix their mistakes.

I was at H&M this past week and think I might have left my cell phone in one of their change rooms (it was the last I saw it).

I can't get through to anyone to find out if this is the case. No one bothers to answer the phone, and the system automatically hangs up on you if no one answers within 2 minutes!

I've been trying to call for almost an hour now.

Appalling customer service.

I went to H&M and purchased a lovely skirt. The next day I wanted to wear it to the cinema and found out that color was completely different from what it looked like in the shop. And there was a small stain which I did not notice earlier! I went back to the store and asked for a refund. I provided them my payment check. They refused to take it back and said that since the skirt had a stain they would not be able to sell it again. It was not my fault! When I started to be pushy the girl which I was talking to raised her voice on me and asked me to leave the shop! Never again I will buy anything here!

my wife went there to exchange our daughter's dress which she bought few hours ago. we had receipt and tag but tag was broken. when she was on the counter manager was dealt with my wife with bad attitude. he checking the cloth for at least few min front of my wife with worst attitude which we told him that she never worn it. and he said "you shouldnt broke the tag!" i was very upset and my wife as well. i sent my wife to the car, and i came back to talk to him, because he told us that he wont do any exchane anymore.
i ask him what the hell was that? than he threaten me to leave or call the cop. because i used word "hell" wow what a guy. he was the manager. so i asked other employee to get me a higher manager's contact info than he cut me off and said that is privacy we cant provide that info. i had enough with this guy's attitude. now i am trying to share my experience with much as possible to not use this company ever again.