Hagerty Insurance Agency
Reviews and Complaints

Nice service rep but didnt solve my problem. Hagerty convinced me to up the Value of my car for $5. I agreed and they never sent me a bill, never asked me how I wanted to pay for the $5 never askde me [censored]. They assumed they could bill me for it useing an old account number from 7 years ago. I closed that account. Send me a bill or invoice via email or letter carrier and I will pay my bill, instead they charged me $30 and forced me to pay. I AM GOING TO CANCEL with Hagerty and go to Edmonds, much better and they dont rip[ you off. STAY AWAY from HAGERTY < THEY ARE A RIP OFF

On 8/01/22 at 1:PM, I called hagerty and arranged for a tow for my 1971 corvette for 8/04/22, at 8:30AM. The agent assured me the truck was scheduled for 8:30AM.

8/04/22, 9:45AM, I called hagerty that my tow truck was over an hour late. The agent called MILLER TOWING and was advised the truck would be at my house around 10:00AM.

10:15AM. hagerty sends me a text advising that miller towing just told hagerty that they "ARE NOT COMING."

10:20AM. hagerty sends another text stating and new company - A&R Tire Service, will be responding soon.

10:24AM. The owner of A&R Tire Service calls me and advises that his driver and tow truck will be at my house in 30 minutes.

11:05PM. the tow truck from A&R Tire Service pulls into my drive way. 2 1/2 HOURS LATE.

11:59PM, My car is delivered to the repair shop - 3 HOURS LATE! THE SHOP HAS CHARGED ME $300 ($100 AN HOUR) MY CAR WAS NOT DELIVERED TO THEIR SHOP AS AGREED TO.

ADDITIONALLY, BECAUSE OF THIS TOWING FIASCO, I ALSO MISSED AN APPOINTMENT TO HAVE A FRONT END ALIGNMENT ON MY 1969 MUSTANG. I NOW MUST WAIT ANOTHER 3 WEEKS FOR ANOTHER APPOINTMENT OPENING

I WANT HAGERTY TO REIMBURSE ME FOR THE $300. I HAVE PAID MY HAGERTY INSURANCE BILL OF $660, ON TIME, EVERY TIME, FOR FOUR YEARS. I MEET ALL THE DEMANDS PLACED ON ME BY HAGERTY, AND I NOW EXPECT THEM TO MEET THE SERVICES THEY HAVE PROMISED AND I HAVE PAID FOR. IT IS NOT MY FAULT HAGERTY USES AN INFERIOR, UNDEPENDABLE COMPANY LIKE MILLER TOWING, THAT IS THEIR DECISION, NOT MINE.

ON A MORE POSITIVE NOTE: I SUGGEST HAGERTY DROP MILLER TOWING AND INSTEAD USE A&R TIRE SERVICE. THIS COMPANY IS COURTEOUS AND PROMPT. THEIR TOW TRUCK DRIVER WAS VERY CAREFUL AND DID AN EXCELLENT JOB OF LOADING, TOWING AND UNLOADING MY PRIZED CORVETTE. THEIR EQUIPMENT WAS BRAND NEW. THEY ARE AN EXCELLENT COMPANY.

We had our insurance agent cancel our policy on 12/4/21 as we sold the truck. We waited...contacted insurance agent to check on it, with more delays. Now it is October 2021 and we still haven't received a refund from previously paid insurance. Hagerty has documentation that the insurance was indeed canceled on said date. Agent is checking on it! I've about had enough, what are my options? Covid is not an excuse for everything!

have had classic car insurance with hagerty for over 21 years. In all that time I have filed two claims, ironically for roughly the same issue. 10 years ago had an electrical fire in my TR6, Hagerty handled minus the deductible, no questions. 3 months ago I had similar issue with my 1971 Porsche 911, submitted claim, repair shop determined front wiring harness needed to be replaced. Hagerty sent adjuster, he took pictures and I tried for several months to get straight answer from my claims agent Chris. I explained my confusion since Hagerty handled same issue 10 years ago, Chris response was "well I guess you got one over on us". Claim # is MK21060498, I just received a certified letter from Hagerty advising claim denied. Guys 21 years and not even a phone call to say sorry we just cant pay this time. Totally unprofessional, I am also sure Chris has a supervisor yet no call from him either. This above all is an insurance mkt that caters to folks who care alot about their cars and expect customer service to be a step above, I am so disappointed. I am currently getting quotes from other companies. Hagerty you totally missed the ball on this one, shame on you, robb gwaltney

I have paid my premiums on time for 5 years for 8-10 collector car. When was struck by a reckless driver( he got 5 tickets & lost his license) I contacted Hagerty, now almost 2 months later they are refusing to pay my claim, even though Mercedes Benz has given me a estimate to repair ( possible frame damage so it may cost more). Hagerty sent an unqualified & doped up rep to look at my car, he was soo high he could not stand straight nor do his job! Hagerty is not a good company or even poor they took my money and now are reusing to pay the policy. I will strongly discourage any car collector from buying a worthless policy form Hagerty.

Awful company. I have contacted the representative from Hagerty Insurance. I spent couple of hours on phone with them and we filled necessary documents, so I hoped to get details of my insurance on the next day. However, I got the phone call, and the rep announced that there were problems with forms. They couldn’t provide insurance and I needed to pay again if I wanted to repeat the procedure. Terrible.

I was called by the bank that financed my 1959 Chevrolet Apache and said that I would need to pay close to 1, 600.00 to have the title released to settle on my truck after the accident I had March 18th of this year. My truck was totaled after your appraiser decided it was not repairable and when I received the estimates there were things on there that didn't need repaired but was on there showing losses. I was also told that for me to buy it back would cost 3, 400.00 because of a bid that was given so I needed to pay that to keep my truck. I have been told by numerous people that the salvage costs shouldn't be anymore then what it would take to take it to a junk yard and dispose of it as scrap metal, which is now close to 250 dollars a ton. I'm contacting the Insurance board and making a case that this is an attempt to keep my truck and that is why the price was set so high. I am also going to contact a lawyer and ask what my options are. The truck can be fixed, it never should have been totaled and will prove that by getting an independent appraisal from someone other then who works for your company.

I recently contacted this company about car insurance on 2 Camaros, a 1986 Camaro Z28 and a 1989 Camaro IROC Z28. I was upfront from the beginning as I always try to be. I disclosed with pictures the 2 vehicles and their condition. The 86 is about 90% done and the 89 lacks mainly paint and the seats to be replaced. The 89 has wheels w/ new tires that need to go on it but didn't want to put them on yet until the rest is done. The people I spoke with from Hagerty's agency among others, a Susan and a Susan O had no problem with this! I was told the company needs pictures of all 4 sides of the vehicles with doors, hood and the hatch both open and closed, and I provided that also the company needed the necessary paperwork to bind the coverage. I also made the payment of $375.00 as instructed which later was upgraded to $425.00 needed as there were some additional items I decided to take Insurance on. The charge has not made my account yet, Hagerty said they wouldn't but stay tuned! I don't trust anything they say!
Thinking everything was fine, I started preparing for my venture on my days off as part of the Critical Care Response team with Johns Hopkins here in Baltimore. I then got a call on my voicemail to call these people involving updates that they needed, I complied to find out they needed the equipment in a locked 4 sided shelter which their ad asks I believe if it is outside, in a 3 sided Pole building, with or without doors, locks, etc. I recently had ordered a prefab building 12x24x16 with doors, windows, walls, etc. Well, they said to send pictures of that as well and again, I complied. A short while ago, I received another call asking for me to call them back yet again! which I was then told that they wanted to wait until I'm further along with the rebuild process. Keep in mind I had already did the one 86 White Camaro {Pictures Available At Request) all but minor cosmetics and paint, about 90% which we in the Custom Car and Body & Fender business call this type of restore project. Neither car is customized mechanically, mostly Tinsel and Glitter. As for the 89 Camaro! It lacks basically Paint, a dent fixed on the drivers side, The right bumper and badging which I also have already to go on it. {as somebody before me put a RS Bumper on it. For those who don't know! an RS model usually comes equipped with a 2.8L 6cyl engine and an {S} as the 8th digit of the VIN, this one in fact is an {E} Seats, and tires and wheels which I have waiting on it, I could see these peoples concern if I tried to insure these vehicles for some unfair amount of money, the truth is I requested a Guaranteed Value of $ 5, 000.00 per vehicle when the book values checked several nights ago were approximately $3720 for the White 86 Z28 and $ 5320.00 for the 89 IROC.
OK, all this said! here's why I think these folks should not have a business and I think anybody who reads this should agree! Customer Service and Satisfaction is what anybody making a purchase wants in today's world. After dealing with the constant changes that I as a Consumer, Professional Body, Paint, and Automotive Mechanic of some 30+ years, a professional Truck Driver for 21 1/2 years with 12 of those years owning a successful company with well over 2, 000, 000 miles in 49 states, Canada, and Mexico under my belt with a clean CDL Record among other qualifications had to endure, in order to get this insurance, I can't help but wonder what hoops and hurdles would I have to go through if I ever had a claim? I don't mean to make things sound like I'm bragging, I'm not trying to at all I'm simply letting others know I didn't accomplish these things easily in fact it was very hard but, I learned at a very young age if nothing else about true quality in people and product. The Classic Car Hobby is bigger than it's ever been! For those that have their cars and other specialty vehicles with these and other people and those who are considering them, do yourself a favor and go somewhere else if only for piece of mind, these people are not to be trusted with anything let alone beautiful automobiles that got that way through your hard work and Lot's of hard earned money! For those that might be interested, I presently am in the commission of getting into this hobby more and more by transporting these same kinds of vehicles all over the country, going to every show I can find, and getting to know everything I can about this hobby or business if you will. Good Luck and Stay Safe! Sure Hope To See You Out There! Thanks for Listening! Michael J. (Jerry) Neighoff