Hamad International Airport
Reviews and Complaints

Dears,

I was not allowed enrty to the arrivals by security guy call "Al Naser" from Gate 3.

Kindly note that some people are allowed in i.e the security chooses cherry-picks who can enter. If no entry to all is allowed, it will be surely respected; however, this was not the case.

My main complaint is about how unprofessional the security was as he refused to call his supervisor.

Unfortunately, such kind of attitude from security staff does not really fit the image of such a great airport. This is the frontline of Doha!

Regards,

Nidal

I recently had to pleasure of traveling to Doha on business (March 2022) and would like to complement Hamad International on the superb facilities and services provided by the airport authority.

However the one downside was at the immigration desk where I experienced both first hand and observationally extremely unprofessional behaviour by the immigration staff on duty.

On a number of occasions I observed unprofessional behaviour by immigration staff and very poor treatment of travellers. Some examples I noted were:

- Immigration officers ignoring customers at their counter while using cell phones for personal use

- Immigration officers having personal conversations with fellow immigration officers while customers waited at their counter.

- Immigration officers treating travellers in a dismissive and condescending way. Throwing passports and documents back at the travellers, using raised voices and dismissive hand gestures when travellers have documentation problems

- On my own experience, the immigration office initially ignored me while sending SMS messages on his phone and then proceeded to use a raised dismissive tone about me not having the correct Covid documentation.

- I had to re-join the queue and speak to the head immigration officer at the top of the queue who confirmed I did in fact have the correct documentation and EU citizen pre-registration exemption.

I have been a business traveller now for the past 2 decades having travelled across the world and I must admit the experience at Hamad International Airport immigration was the worst I have ever, ever had.

I understand that the role of the immigration officer is to protect the security and integrity of the Qatar state and that at times may be a stressful job however the attitude and customer service skills of those employed leaves a lot to be desired.

In 6 months’ time the eyes of the world will focus on Qatar for world cup 2022. For many it will be the first time visiting Qatar and for some, the first time visiting an Islamic country, Is this really the first impression that Qatar and Doha International airport wishes to give?

I travelled to Doha from Islamabad on the 18th March and went through the transfers security check without any issue. I spent around 10 hours at the airport and then I had to transfer to another flight and wanted to change my seats so went to the help desk located outside the transfer security check. After I got my new boarding pass I was made to walk past the security check again but, this time I was stopped. My luggage was searched and all my expensive creams and lotions were removed. These included ; Estee Lauder, The Body Shop etc. I talked to the manager/supervisor that how I have been through security already once and there was no issue, however he refused to cooperate and said " Its the fault of the guy who was here in the morning and he could lose his job" I asked him if I could transfer the creams to small plastic bag however he refused. I am so disappointed and will never travel via Doha airport again. Not to mention I have always travelled via Qatar and I am a privilege club member. Kindly contact me at: [protected]@gmail.com

I have a flight right now from Doha qatar to peshwar pakistan date 07.10.2021, The employee at boarding counter of PIA name "sylone" is being extremely rude. She is not even listening to the passengers.
I want to lodge a formal complaint against her.

I was travelling from delhi to Addis Ababa via Doha transit 2nd Aug, 2021. and it was 14 hrs of halt (between 5 AM to 19 PM) at doha airport. My flight no. From delhi to Doha is QR 579 arrived at doha on morning 5AM, 2nd Aug, and my joint flight was on evening 19.30. so this 14 hrs halt time I go for rest in Quite Room in All A Class Gates way. I have been in quite room from morning around 5 to 17.40. during this time I went for toilets for 2 or 3 times that time I putted my green color bag with 3 paper bags of duty free items at my chair palace, I didn't take my bags during I go for toilets. So it seems that someone have stolen my laptop during this time or may be during the on board (because there was no space to keep bags so crew member put my bag in kitchen area) flight QR 579 because didn't check my bag until full journey, when I reach my home (Addis Ababa) and check my beg that time there was no any Laptop. And because of my cabin bag filled with books so it seem that my laptop is in the bag, books in bag make me confuse, that's why I didn't check the bag during journey. So please help me out, that was my company laptop contains very important data. The details are follow -
Laptop make - Dell
Color - Black
My Name - Gopal Ram
Passport no.- S3198772 (Indian)
Delhi to doha flight - QR 579 on 2nd Aug, 3.30AM
Doha to Addis flight - QR 1427 on 2nd Aug, 19.30.
Please please help me.
I will be thankful to you.

Dear Sirs

I left an item at the aiport two weeks ago and within 5 minutes of going back to the food court, I was informed that the staff did collect my item. I tried waiting around for them to recover the item but I was very late to board my flight and therefore was advised to email the info email add who will then arrange for the item to be posted to me. It has been over 2 weeks now and the lost and found team keeps saying that it has not been updated on their system and I had suggested watching their CCTV recording from that day and I am yet to hear back. I email them every day and they respond every few days with a very passive email with no input whatsover. I have conveyed my frustration a million times but they aren't taking this seriously and they take forever to reply to any email. Clearly no one is pushing for this to be located. I was assured the item is with your airport staff at the food court so it has either been stolen by someone or no one is bothered enough to help me with this which is very unreasonable.

Follow up of the complaint (CAS-1195832-S4W9Z1 CRM:[protected]) on the grounds of discrimination towards me because of nationality under the Human Rights Act.

On the 5th of December I was flying from Tbilisi, Georgia to Paris, France via Hamad International Airport. I was detained at Hamad International Airport for no reason: my passport was taken from me, no explanation given! Nobody told me what was going on and why I was detained! I do not speak English, nobody cared to give me an interpreter, I had to call my fiance in the middle of the night to help me communicate with the members of Qatar Airways and the airport staff. She was stressed and upset. But nobody cared!

I missed my connection flight from Hamad to Paris, and as the result, my business meeting had to be cancelled. Thus, I missed my return flight with Lufthansa from Frankfurt, which was scheduled on the 6th of December. I had to buy a new ticket with Turkish Airlines just to come back home from Paris. Clearly, none of this was my fault. I demand to be reimbursed for all my tickets and all the emotional and physical stress that I (and my fiance!) had to suffer that night! All in all I have spent £1, 091.59. I strongly believe that it was treated like that because I was Georgian and that my passport was Georgian, even though Georgian nationals are part of European Union and travel all around Europe visa-free. I've never experienced such discrimination in my entire life!

I received an absolutely indifferent reply from Qatar Airlines and no response at all from the Hamad International! This is outrageous! People can be treated like that and find no justice whatsoever!

On 14/8/2019 around 0020, When I go to the counter of departure with my hand holding my phone, the staff suddenly require me to unlock my phone, while my phone is keep locked. So I ask the reason and she said I take photos. But as my phone is keep locked, there are no supporting evidence that I take pictures. But still I unlock my phone, open my photo gallery and show it to the staff. The staff found nothing, no photo in the departure check area. But the she keep require me to give my phone to her. I denied as I think it is nonsense.
Later they call a security guard here, the guard also canny find any restricted photo. The guard just told me not to take photo and I reclaim that I didn't. Then they finally let me pass.

I'm very disappointed to the nonsense request and rude attitude of the staff. They want to take my phone without evidence, and after found nothing, keep don't let me pass.

Please let the staff to keep good manner and not doing the same rude actions to passengers. Please apologise.

Wong Ji Yuet
ETKT [protected]

Good evening Hamad customer care

My name is jimmy titus ngota, foreign service office at ministry of foreign affairs Kenya. Yester 01/08/2019 was transiting from Nairobi through Doha to us and finally to Barbados.
On the first screening number 28 for passanger transfer i misplaced my watch. It's a goldish watch on the face and the wrist made of goldish and silverish by the name LIGE, kindly am requesting if it was found you let me know through my email [protected]@gmail.com
Or either sent it to ;
Jimmy Titus
ministry of foreign affairs Kenya
Box [protected]
Protocol directorate

Good day.
I send 2 mails already to Hamad airport with only a automatic reply. I had an accident while boarding on the 22 June 2019 . I got injured on my knees and back while boarding on Qatar airways to Johannesburg. I fell from a step not clearly marked after we had to climbed 2 flights of stairs with our hand luggage.
The step to the shuttle was not clearly marked. It was black and I could not see it.
I went for medical treatment but will require further procedures. Please advice.

on wednesday june 26 2019, i was traveling from Hamad international airport to Aman jordan . the flight was scheduled to take off at 9pm. we were at the gate till 11pm when we finally got to know that there is a technial issue in the plane. we kept receiving false and misleading infromation from the airline
i was left waiting in the airport till the next day where they promised that the flight was rescheduled till 6am which was later as well rescheduled to take off at 11am witth the airport security promise and commitment and where again we were told there were technical issues and finally i canceled my ticket and bought another ticket
i was for 16 hours in the airport delayed with no place to sleep and no food . this is completely unaccetable to start for the airline and as well for Hamad international airport one of the top 10 in the world
i urge hamad international ariport to shut off the services of Royal Jordanin airlines or hold them responsible for all delays and reimburse all passengers for the lost time and money

Dani

Our flight scheduled on 28 th june 2019 morning 1.30 flight # H9-564. When we reached airport, from information counter we came to know the flight is delayed and scheduled on 28th afternoon 12.45. When we inquired, airport officilas informed it is a planned delay. But we were not informed by the airlines. Not only us, all the paasengers were not informed. We have our hotel bookings in kathmandu and our tour bookings. Everything got messed up because of this irresponsible attitude from the airlines. Airlines must provide us compensation for this. We hope the HIA will take necessary action and support us and all other passengers.

I would like to express my frustration with immigration procedures at HAMAD International Airport especificaly because of there's not priority line for families with infants, right now I am in a middle of three hundred people with my nine months baby. It's very shameful to arrive to the country where I live and next World Cup sponsor and realize that there are many things to improve as simple priority line for ladies with infants.

Date: 30 Dec. 2018 around 7 am near the check-in area, flight # QR3 to London (Heathrow)
Claim Reference: HIA42260
Details: I have forgotten my phone at the above mentioned location and day but it was found by HIA staff. I was directed to send an email to lost and found services which I did on the same day. I was asked three times to provide details about the mobile for verification purposes which included also my mobile passcode, which I don't this it was appropriate to be asked, but I provided it anyway. From the day I lost my phone, your staff were telling me that they will send the phone to me in London and I provided all the details and information they needed including the name of the airport and a copy of my ticket. After that I did not hear back from them at all although I have sent two reminders. My siblings tried to call them in Doha but the response were very weak so my brother had to go to the airport today to check the status of my claim. There, he was informed that the phone can not be shipped to London, in contrast to what I was told, and the only way is to authorize someone to collect it and send it back to me. I am really frustrated from the way my case was handled since your staff were not clear with me from beginning about the possibility of sending the phone and wasted my time in unnecessary procedures in addition to the way I received the latest update (through my brother and not your staff). For the time being, I wish they proceed with my request and give the mobile to my brother without additional delay. I am in a very critical situation since I can not use my bank account applications and I am running out of time and money. I would KINDLY ask your support to take my situation in account and release the phone as soon as possible. I have sent an authorization email with my brother and my ID copies.

Thank you

I am writing this message to complain about the immigration department in the airport. I travelled few days ago with my baby and I found it completely unacceptable for a mother with infant to wait in the line among dozens or hundreds of people. The babies are sensitive, dont have strong immunization system, havent done all vaccines yet and are not allowed by doctors to be around so many people. In all airports mothers with babies have priority, when I asked for priority at the immigration, the employee was very rude. In front of me there was a monther with newborn waiting for half hour in the line. some babies are breastfeeding and cannot wait so much time in the line. It is completely unacceptable that airport managment dont give priority to mothers with babies. Please consider to change this policy. This only happens in Qatar and its a shame for the country's reputation.

Hi

I am registering this complaint againt the seucrity officer in HIA, 28.08.2018, 11:15am Qatar time, driving G4s vehicle number#739830. I went to drop my parents in airport, HIA departure gate#4, and this person comes and asking "who gave you driving licese" and shouting for no reason. I tried complaining in Qatar office but they do not have proper contact person to register a complaint. I spoke to G4s incharge in HIA and did not proper responds.

Please take necessary action,

Regards
Jihad Akber
Mob#+[protected]
Email : [protected]@gmail.com