Harley Davidson
Reviews and Complaints

From Houma, La. I ordered replacement latches and hinges for my 2008 HD Ultra Classic. Well, no directions or installation instructions. It's not rocket science BUT.. How do you change out hinges without a rivet tool? Is a special tool needed? The latches come with small bolts but the latch itself doesn't have any threads? I'm a little confused.

Not every biker is a mechanic!

After some brute force I made it work. Now I have to work out the locking latch to secure my luggage rack.

Dear Friends, My name is David Missar from Mays Landing, New Jersey. I have been waiting for a cruise control replacement part for 5 months now and it seems that there is no parts coming to Atlantic City HD to fix this issue. Please help. What good is the bike if I can't enjoy it. I've invested a lot of money into HD and would appreciate your help. This is crazy. My telephone number is [protected]. Thank You

Acct #[protected] I bought a Harley Sep 2015 my loan was for $11,704 72 month loan. I paid on this loan for 3 years and in March of 2018 I became homeless and was living in my truck and I defaulted on my loan. Harley Davidson Finacial was well aware of my situation. I told them to please go get the bike and even gave them the address. they obviously did not and as of Aug 2018 they did a charge off instead. I called Harley Davidson financial and talked with several people in Nov of 2018 and said I have the money to pay off what is owed, MIND YOU I PAID ON THIS NOTE FOR 3 YEARS.. I called them and said it looks like I owe you roughly $4,800 I can pay that today to satisfy the loan. I was told and I quote That I owe Harley Davidson $10,806.00 because of your lawyer fees! lets see the key word YOUR lawyer fees. So I said I will never ever pay for your lawyers that ive never talked too but I am willing to settle my debt of the $4,800 and I was told to screw off... so here I am 7 years later and you guys hit my credit every 4 months with a charge off like clock work just to mess with my credit. I am hiring legal representation I don't care if it cost me $10,000 to fight this in court if need be! it's wrong and I will never deal with Harley ever again and I will make it known to everybody that ever even thinks about buying a Harley how horrible of an experience this has been.

I received the above noted boots as a birthday gift in the beginning of the year. I did not wear the said boot until Sunday, December 4, 2022.

I noticed on Tuesday, December 6, 2022 the rubber on the bottom of the boot started to fall apart and pieces were falling off the boot. At this rate these boots will not last the winter.

As I do not have the receipt, none of the Harley Davidson stores would assist me in replacing the boot as I do not have the receipt.

Regardless with or without a receipt, I thought Harley Davidson would stand behind their product and replace the boot without any hesitation. I even called customer service and they would assist me without the receipt.

I'm very disappointed in the customer service.

I received a pair for my birthday and the boots didn’t last a month. They started coming apart from the soles to the upper leather boot. I wouldn’t recommend them to anyone. They are very cheaply made. These boots were a favorite of mine until I actually got a pair and saw how cheaply they were made. They fell apart with the first week I got them. I’m very very disappointed and disgusted!

To whom it may concern,

My husband and I own a Harley Davidson which is financed with HD. Within the last year we have had to file bankruptcy because of an issue on our mortgage that was not resolved and completely out of our control. After hiring a lawyer to try to get the issue resolved, we were advised in order to save our home, it would be best to file bankruptcy.

This was not something that we ever anticipated would happen but in order to save our home it was necessary. I am writing to you let you know that after some miscommunication with our lawyer and some of our debtors, we received a notice on our door for repossession of the motorcycle. On the day I received the notice I immediately called HD and first encountered a gentleman named BA. He was the most uncompassionate, rudest person I have ever spoken with in customer service. I could not get one word in because he just kept cutting me off. I usually never take the time to write out any complaints, only compliments but this time I think you need to know what kind of customer service rep is representing your company.

BA was insistent that he called both myself and my husband and left multiple voicemails. As this was happening, I was caught very much off guard because one, I had called our lawyer when our case was heard about a month ago and the judge dismissed the motorcycle in the bankruptcy court. I was told by the bankruptcy department at HD that it would take 30-60 days for the notice to be sent to HD and at that time I could make arrangements for payment. BA told me I was lying. Those were his exacts words to me. He told me I did no such thing and that he tried to call us and speak with us and that no representative would ever tell us to call back. He also states that there were no notes of us calling. I have those phone records from my phone company to show that I did call HD.

I truly understand that this is a business, and you sometimes have to be somewhat aggressive when dealing with these situations. However, the way he went about our situation was not professional. The whole time I was on the phone with him I did not raise my voice, I did not curse, nor did I cut him off. I remained calm even when I was being called a liar.

Now I went as far as to go back and check my phone records and deleted voicemails as well as my husbands and we did not have any messages or calls from HD or from this representative BA. Now I am not writing to you for any sympathy because now that this issue is somewhat cleared up we can move forward, however I do want to find out why he insistently said he called us when he did not. He also stated that once we made the payment to stop the repo, we had to set up automatic payment in order to be compliant. I am not opposed to that, but when we log on to the website it says our account is blocked and to contact customer service. I have called customer service and was told that we should be able to do this online. Again, I advised we are blocked. I also asked to speak with BA and I was told he will call me back. It’s been a week and no return call.

The last rep I spoke with in the legal department was Tiffany and she was very professional and helpful. I had no issues trying to get answers from her. I wish all reps were as sweet as she was.

I am sure the calls are recorded, and I would like at least someone to call me back to get this automatic payment issue resolved and possibly discuss BA’s behavior with me. Again, I do not normally go this far when it comes to a complaint but I am truly disturbed by how I was treated on the phone and being told that I was lying. There are multiple failures on all ends. My lawyers end and Harley Davidson. I truly hope someone takes the time to read this and help us.

Loan # [protected]

Purchased New $55,000 Triglide 8/16/2022 from HD Stuart Fl. GM Shawn was salesperson. Total out the door was $59,799.45. I was charged $500.00 shipping to my house in Gaffney SC. My family and I were on vacation in Florida, stopping by several HD dealerships, going to Key West, then returning home. This was the first dealer having what we were looking for. Traded 2021 Streetglide with 347 miles. My husband 72 years young has gotten shaky on a 2 wheeler.This was shipped back after trikes delivery. On 9/20/22 received new trike. Delivery driver pointed out scratch through paint and clear coat on tour pack. Delivery was 830 pm no way to see anymore damage. The next day Triglide was taken to nearest HD dealer in Spartanburg SC. Owner and several workers Looked over this top of the line Harley to find trunk lid was replaced with used part maroon in color showing through black paint really sub standard work on a brand new highest price stock bike ever built by this company. Have not received title as of this day. Paid for bike on day deal was made, check cashed following day. Customer Service can’t even get this GM on phone after several hours talking with them.Feel like I have exhausted all options I have short of seeking legal assistance My name is Marie my husband is Ralph Linder any advice on this matter greatly appreciate.

Called Brunswick HD, [protected] in Troy NY lòoking for part number 14093-84, Eagle Decal, obsolete. Stated they have (1) on hand. But the parts guy told me the manager would have to charge me $150.00 since it is obsolete, and "collectable".

That just aint right. I was lucky enough to find another one, $67.00 including shipping from Mass. I declined NY prices, will absolutely not deal with them ever.

On April 21, 2022 ordered a transparent paint guard kit for my trike from the Hammond Harley Davidson dealership to replace the existing one that is old and cracked. Order of the guard kit was placed on the basis that the dealership was able remove the old guard kit and replace with the new one. Guard kit was received at dealership in May and June 14, 2022 was scheduled for the removal of the old guard kit and installation of new guard kit. Received email on June 8 that the Hammond HD dealership was permanently closed.

Baton Rouge HD dealership, as you know, was the owner of the Hammond HD dealership. After numerous calls (dates, times & person talked can be provided if needed) to the BR HD dealership was able to get the kit delivered to this dealership. However, now this dealership will not remove & install the guard kit. Also, called Northshore HD dealership and they will not install kit.

I have purchased a dealership part that the dealership cannot install.

I bought the freewheeler last year at White Lightning HD- Chattanooga TN. Since I bought this trike it has been nothing but trouble. The 02 Sensor keeps needing replaced. When I got this bike home the engine light came on, I took it back to the dealership, they said it was a 02 sensor but, they were on back order. I waited over 6 months to get that sensor, they said it was o.k. to ride it. I do know that it will make it run rich or lean and down the road that will cause other problems. Anyway, they changed that one finally and it came back on the second time I rode it after the new sensor was put in. I took it back to the dealership they turned off the engine light and said if it comes back on let them know, well guess what it came back on again. Again, when I took it in they just shut off the engine light and said again, if it comes back on let us know. Well, it's back on again and I want it fixed, I want it fixed the right way. I bought a bike to ride not to have to keep taking it in to have it fixed. This is my fifth Harley, I found out who the person was that owned it before me and he said that dealership knew what the problem was when he traded it in. The dealership keeps telling me that Harley will replace the 02 sensor for life. That's not what I want. I want my bike fixed right and I just don't want the sensor that makes the engine light come on unhooked so the light won't come on anymore. I ride my 84 yr. old mother who was diagnosed with dementia on that bike and I need to know it's safe also. I'm so frustrated with this trike. I work hard for my money and to buy a bike from a dealership that knew that this bike had problems is very dishonest and the Harley Davidson Company needs to make this right. Thank You, I'll be waiting for an answer as to my next steps from here.

Back in July of 2018 my husband purchased a 2006 FLHRC-I from Riding High in High Point NC.During that time he was told he had stage 4 cancer and it wasn't much they could do so he brought the bike back and explained that for several reason he wanted to cut his loses but a salesman talked him into buying a trike because he had lost so much weight he could hardly hold the old bike up.My husband sighned a 72 month contract while under Chemo and Radiation and when I found out I explain it and was hoping the salesman would understand and take it back/No longer works there.We let the Trike go back but now we are being harrassed by collectors and this is just un humane and wrong.We are not vengeful but Harley shouldn't let bad salesman ruin thier name.Thank you for any thing you can do

I want to start this message with stating that this was the WORST customer service experience i have ever encountered. I am a first- and last-time unvalued customer at this dealership. I received a phone call stating that my bike was ready for pick up, nothing else was spoken in the voicemail. When I arrived the service department rep that was assisting me was addressed by another rep as "Whitey". With all the issues transpiring in the world today is "Whitey" appropriate in such an accomplished company? I was somewhat offended. We then had a conversation about a payment I needed to make before I could retrieve my bike. Again, the voicemail didn't include that I had a balance due (this was an insurance claim). I then asked him was there any conversation with him and my insurance company concerning the unpaid balance. All the service rep (Whitey) did was insist on the balance being paid, as he continually showed me the receipt stating this balance is due. Not one time did he inform me whether or not had conversation my insurance company. I did however step outside and call my insurance company. At this point my insurance did inform me that I did have a supplementally agreement within my policy which states they will cover the remaining cost of the claim. But the service rep never took time to discuss the agreement with them. I paid out of pocket and my insurance company informed me that they would reimburse me the payment once they received the invoice with the remaining balance. Now..they bring my bike around and I immediately realize that my front decal/hardware was not on the fender that they replaced. "Whitey" never came outside with me to inspect the bike; his main concern was the payment. Also, my bike was filthy. As i ventured back into the service department I asked "Whitey" why wasn't my front fender decal/hardware placed on my new fender? He, "Whitey" then informs me that the front decal/hardware was considered a modification. My next question...How come I did not receive a phone call to ask me if I wanted them to put the decals/hardware on the new front fender, I mean Harley does do modification work that's what make the bike unique. "Whitey" then informed me that they could install them, but he would have to charge me extra because that would be at least an hour of labor. I then stated to him that this was an insurance claim, and he should have called to ask me if I wanted the decal/hardware installed. Then I said by the way where are my items. He ventured to the back and came back with a plastic bag with my items inside. I was furious at this point. Not the entire fender that was damaged, just the decal/hardware. At this point I wondered to the sales floor and asked to speak with the GM. The sales manager, not the GM was an extremely nice gentlemen with a common name, I think it was Mike. He informed me that he had spoken to the GM Brian and that he was busy, so I walked around the store for approximately 30 minutes...still no GM. Again, the Sales manager was extremely nice and apologetic. Needless to say, I never received a phone call or any other form of communication from anyone. I am extremely disappointed with my first encounter at Heritage..but it is my last.

I want to complain about Harley-Davidson Insurance services. BTW I just found it very difficult to navigate the web to get the correct help.

I have over nine years of no claims (Well over 25 Years, been riding since 1977 on the roads).

I have noticed over the last three years the service has declined, and it's just about the money; funny as we have all experienced lockdown and could not travel freely, I think the insurance companies have loved the low claims and have profited well. I bet they are on the board of directors of the energy companies!

This recent contract is because my insurance renewal on the 2nd of September was pitiful, hence Why I am now contacting you.

I received a quote from H-D, and I noticed it has increased in cost by well over £200; when I asked, I did not get any reasonable answer; the agent went through my details again and said there is no change to the amount, so I ended the call, so I could look at the market, in which I did and can get better deals.

Additionally, I decided to sell one of my Harley's, I have three, so I called again to be confident, and the agent removed one of the bikes. The amount stayed the same, so I told your agent I think something is wrong with your system; he said he would escalate and get back to me; well, guess what? That has not happened.

One would think your agent wants over a thousand pounds off me regardless.

Issue with Dallas Harley Davidson

   I had a claim back in February 22’ in reference to my wrecked motorcycle 20’ Streetglide special and Dallas Harley Davidson @ 1334 W Centerville rd. was supposed to fix my motorcycle.

4 months later I get my bike back and it’s all messed up(mirrors loose, rd pegs loose, shields loose, overheating, underglows burnt, rear brakes burnt, brakes sticking, alarm light stayed on and low tire pressure showing, etc). I live in a different city(Liberty Hill) now. So I called Harley and spoke to the insurance guy who I’d been working with named Brent Flannery about the issues. He told me to take it to a place of my liking and they’d cover the cost. I took the bike to Pigg Pen in Leander, TX, where they diagnosed the issues. I sent over the documentation and gave Brent @ Harley Davidson the cost.

   I then paid for the parts and later on that day Harley (Brent) asked to have the motorcycle returned to them. I wrote back and said, I’ve already paid for the parts ($2200.00) I’m not exactly sure what to do at this point. No response from Brent. I sent another message after the work was complete with receipts and photos (another $1776.00). Still no response. 

I was wondering if you had any input on this matter. Harley received the insurance money and I’m out almost $4000 due to them putting me back on the road unsafe. I’m trying to resolve this without going over and beyond with complaints and damaging Harley’s reputation. Note I’ve attempted to call and talk to different people pertaining to this issue.

Never get calls back.

Harley Davidson USA-

Ref#

4713078

To Whom it may concern (if this isn't the correct person can you please direct me in the right direction)

I was the owner of a Harley Davidson in 2019. At this point in 2019 the Alberta Oil Industry crumbled and my husband and myself both were out of work. I fell behind on my payments and very quickly we found ourselves in dire straits.

At this point I now had a very nasty gentlemen from "First Class Skip" calling me constantly and almost threatening me that I had to give up the bike. I really felt I was pushed into a corner and had no other choice than voluntarily give the bike back.

The bike was voluntarily given back in September 2019, as I was scared of the First Class Skip guy and I couldn't foresee how I was going to make payments when I was struggling to pay my rent.

Fast forward three years and things financially have turned 100 % for me. My problem is the bike is on my credit bureau as a repossession which is causing me a lot of grief.

At the time I was so stressed that I didn't realize it would show up as a Repossession I was just trying to do what was right which was to voluntarily give the bike back.

I am requesting that we can somehow remove this from my credit bureau or maybe move it down to less of an impact on my credit score.

This request is being made based on my good will and hopefully, maybe some understanding from Harley Davidson that things change, the repossession on my credit is really holding me back on my financial recovery and would so appreciative if we could together work things out and give me the second chance to repair my credit.

I really appreciate your time and attention and look forward to speaking with you in the near future

Diane Lauzon

[protected]

[protected]@yahoo. ca

Box 1316 Nanton Alberta Canada

T0L 1R0

I purchased a 2010 dyna street bob from mad river harley davidson had it for 1 hour before it broke down they would not come get the bike I had to have it towed to them at my expense they said it blew three fuses so went picked it up got it home rode it for 30 minutes it broke down again blew the fuses so I got a mechanic to look at it it seems the prvious owner hacked the wiring harness to put new handelbars and lights on it the wiring was not sealed so water would short it out now if you are selling a bike why was it not checked out when traded in why did front tire have 6 broken belts on it why was seat broke I would suggest their liscense to be suspended and for harley to check the dealership for non compliance.

I purchased a brand new Road Glide Special from Cox Harley Davidson in Rock Hill in the Spring of 2021 and at the time I purchased pipes, tuner, and audio upgrades. I then came back to the dealership and asked to purchase a 131 crate motor upgrade as Harley was offering a great deal on it and I could also put into my purchase price for upgrades. I was met with several counter people and parts manager who talked me out of purchasing the 131 and letting them build me a 128. I was intrigued and convinced to do so. I placed the order for the parts needed to do the build. I drove the bike to Sturgis in August and back before getting the build done. After returning from Sturgis I dropped my bike off at Cox’s for the exciting engine build. Weeks went by and finally got the call my bike was ready after a week of tuning the bike. I went by the dealership to pick the bike up and the exhaust was so loud you couldn’t hear yourself think while on the bike, they had blown out the baffles in the new rhineharts. Had to replace them. The bike ran so bad that they sent it to a private tuning shop and it ran just as bad when it was returned. I’ve since taken the bike to be tuned professionally which could not be done because of the poor build that was done. Mind you I now have $18,000 in a engine build that still doesn’t run properly. Cox only says sorry we’ve done all we can do. $36,000 bike plus &18,000 in engine work and my bike is back in the shop because both heads are leaking oil. This is just plain wrong 😑! I’ve only had 2 months of riding time since I’ve purchased this bike. This will be my last Harley!

I took my trike into this facility Harley-Davidson® of Kingwood located at 111 Northpines Drive, Kingwood, TX 77339 for a complete check-up and repairs if any are necessary because I had my bike in storage for the past year. I went spoke with their representee and reviewed everything I wanted done. no problem she said, well that's where it all began. I received the bike in lousy condition, late and some of the things I requested were not done at all. yet I paid in full the amount owed. I tried to contact the owner and was given the run-a-round

The flush fuel cap that came with my brand new 2022 CVO Road Glide is a bad design and idea. The cap won't release easily and it won't lock back down again easily. Also. the rear tire air pressure sensor went out within 2 weeks/300 miles. It reads low pressure even though the tire has 40-44 psi in it. For something to go out within 2 weeks and 300 miles of a purchase (June 9, 2022) indicates the component is of poor quality. Purchased at Desert Winds Harley - Mesa AZ

27.04.22Booked heritage Soft Tail in for service with issue with charging and clutch slip

04.05.22 health check video sent

09.05.22 Authorised work

15.05.22 I telephoned as to bike progression said would call back no one did

21.05.22 I telephoned spoke to Ducati dept. relayed message "waiting for part no idea on time "

07.06.22 I telephone to log a complaint ,store manager Gavin Williams was meant to call me ,did not happen

07.06.22 received text stating vehicle on hold awaiting alternator from Harley Davidson

07.06.22 Telephoned Kim Barrow Service Manager stating I booked in May as going on motorcycle Holiday this weekend ,Told nothing that they can do reason it Harley Davidsons fault and out of our hands ,part due mid July which would be 80 days for a service and change alternator not acceptable ,no offer of compensation or apology..