Harley Davidson
Reviews and Complaints

I'll try to keep it brief.
Rear fender on my billiard blue street glide 114 defective paint work.
Agreed by Harley UK to replace under warranty. That was back in October 2019.
Date of delivery Dec 19.
Then contacted lakeside Harley essex u.k.
They tell me it won't be here. Should be in early January.
Jan. Still not in might be later.
Still not arrived " might by February, I can't tell you where it is !"
Now mid January. No updates. " can you tell me where it is or any dates of arrival"
"No, nothing on the system, must be a third party supplying the part, I've got nothing else"
I then contact the complaints department u.k. to say they were uninterested is an understatement.
No communication from thenm for a week. Spoke to a customer service guy called 'Edward'.
I called him back a week later. Sounded even less interested.
Contacted Harley lakeside and stated how unimpressed I am.
I was told Harley are upgrading their computer system hence the lack of communication.

Well I am now at the point of giving up. I've been a motorcyclist for many years. It's my second Harley. I am now considering selling and going back to Triumph.
Funny. I am a motorcycle cop in the u.k and usually ride Bmw. I've escorted royalty and even your president as an advanced escort officer. Funny. I train and work with over a hundred professional motorcyclists. They all ask about my experience of owning a Harley in the U.K. I was quite positive before. But I must say your customer service in the .u.k is the worst. My friend was going to purchase a break out. After my experience his stopped looking at Harley. I deal with public complaints in my career. If I treated my customers in the same way I would quite rightly be looking for a new job.

Such a shame. Having ridden Harleys in America I've only ever had positive feedback there. I think your management in the u.k needs reviewing

Regards

Antony Hamilton

Bought it new in Dubuque Ia. Harley Davidson, at 300 miles the rear suspension came lose they fixed it now all the fluid from the transmission is transferred to the primary. I've been a long time Harley rider, starting to faith in your product. There suppose to come and get it again. There doing a great job fixing it. You as a Company need to go back to building a rock solid product.

I have purchased 6 Harleys over the years at a local dealership in Victoria BC, it was recently taken over by Barnes and was Steve Dranes before, my last purchase was a 2019 CVO Streetglide it has failed me with only 4000km on it with a broken compensator sprocket, took it to dealership, they did not contact me, I had to go there to find out what was wrong, have not heard from them in almost two weeks, then I inquired about trading it in on another 2019 nothing back from them, terrible way to treat a long term customer, wonder how the company thinks it can survive with dealerships like this

On August 31st, 2019 I purchased a used 2018 HD Ultra Classic from Policaro HD in Oakville, Ontario.

All attempts to save addresses on the Boom Box Navigation system proved futile. On attempting to save an address the system, the system indicated "Error Importing Destination".

I returned to the dealership on September 3rd and several other dates to try and have the problem rectified.

Finally on September 25th, 2019 I was advised by the dealership that they had received an email from HD Canada that they were aware of the problem with the Navigational System on the 2018's but had not as yet worked out a fix.

In addition to not saving addresses the system does not differentiate between the various types of rides that you should be able to choose from. They are all the same.

The 2020 HD's are being released, is HD working on a problem with their 2018 product or am I being given the run around by the dealership.

Extremely disappointed with this bike at this time. Should have stayed with my 2011 Ultra Limited equipped with a Tomtom Navigational System.

Any light you can shed on this problem and/or fix would be greatly appreciated.

Clarence Cook

Made the necessary arrangements with the dealership to sign the paperwork only to get it refused as the dealer had entered my date of birth wrong. Whilst with the salesman we did not have his full attention as he kept answering the phone when there were other staff members there.
It took 5 days for that to be corrected. I've been given a free T-shirt for that inconvenience.
Now today 9/27/2019 the bike was delivered only to find the key fobs have not been assigned to the bike. The bike has now been taken away to a nearer dealership who is willing to set the key fobs. I had the bike in my garage for 30mins.
That's no where near the level of service I expect from Harley-Davidson.
What can Harley-Davidson do to help?

Regards

John Taylor

I got my bike on August 8th 2019 but after that I also got a failure on the bike( check engine motor appears on the monitor ), that distribuitor cant fix.

I had return the bike 5 times to the shop cause same failure ( check engine motor sign appears on the monitor ) they seems to fixed but after couple of days appears again.

I have 7 weeks since august 9th and I have returned the bike 5 time now.

so up today, bike still on the shop.
Gerardo Treviño
[protected]@gmail.com

At low speed, say in a 90 degree left turn at street corner, if I don't "slip the clutch" a fair amount and just twist a tiny bit the bike wants to go straight in the line of power ie straight ahead and doesn't want to track following front wheel in a turning arc. It will even sometimes push front wheel somewhat sideways ie in power line as stated. This is with the bare teeniest of throttle, bike just revs high out of the gate and lean won't always adjust to maintain turning arc. Is there a way to "de-sensitize" throttle and harness all that low end torque? I love the straight line power of the 107 but don't feel that every sharp turn should need feathering the clutch to avoid climbing onto a sidewalk. And I don't want to trade for a 900.

I owned this bike for one month now and have it looked at four times for miss aligned handle bars. They keep making driveway repairs and not test riding it or putting it on the lift like I asked. The rear brakes have squeaked since day one and the gas cap rattles excessively. I was told they just do that. I will be quickly trading this bike in and going back to better built bike that I regret trading in for this "American made bike".

My bike was taken in on 05 June 2019 for repairs or rather replacement of the windshield, engine guard, indicator light and I also asked them to sort out an oil leak.
The oil leak hose was about R70, 00 and the Service Advisor promised then that the technician will sort it out. I continuously followed up, every * weeks they would tell me they are waiting for a part here and there. There is always this bad attitude from the General Manager, Service Advisors, Technicians and some Sales Consultants. The only civil people are the Sales Consultants at Merchandise section only.
The feedback is always what can they do if they have not received shipment; they are overloaded with work and do not have time to answer technical related queries. Even the owner acknowledges that the parts I need are not earth shattering that it warrants waiting this long.
I was given the bike back for the day (03 August 2019) as I needed to attend a paid planned ride. I was promised by the General Manager of Clearwater Harley Davidson that the oil leak was sorted out. After the ride I realised that it was not sorted out, the GM said "it was just a quick fix" and that they will have to order appropriate parts. My safety was put at risk as well as causing more damage to the bike.
I then informed the owner of Harley Davidson about my dissatisfaction and he told me that he was going to investigate and revert back to me. On 19 August 2019 he said that my bike will be sorted out the very same week.
The Service Advisor called me on 21 August2019 and I thought she was informing that my bike will be delivered. She told me that they cannot source the oil hose anywhere in SA and therefore have to place an order overseas.
I requested a loan bike previously from the manager who refused and told me that they do not give loan bikes. A lot of people have been given loan bikes.
As a result of this inconvenience I requested a loan bike due to a planned ride that was going to be on 24 August 2019 which was going to be an early start. I asked the Service Advisor to have the bike delivered the day before the ride.
She emailed me this response "The bike can be picked up at our dealership at 08:00 and needs to be back at 13:45 on Saturday as no bikes are allowed to "sleep out" as per our Insurance requirements".

I have missed a lot of rides, I have been to a paid Rally without my bike, I am paying a lot of money towards a bike that is not in my possession!

I DO NOT HAVE MY BIKE NOW FOR 4 MONTHS!

This is not the first time this has happened - previously my bike was kept for 6 months.

Absolutely bad service, it depends who you are and my bike not prioritized.

Have ordered 2 chrome rear brake master cylinder kits...the caps obviously were not composited(chemical composition)to deal with the heat put off by motor...they crack/fall all to pieces within months

Had to have replacement fender due to car hitting rear fender ...the replacement fender is not like the original/with extra holes an shorter...the paint job us [censored]ty...the top coat has cracked around all three top openings on fender...have pics an proof of purchase thru Roanoke Valley Harley Davidson, Roanoke Virginia

Dear: Harley Davis Motorcycle Corporation:

I am writing to your company about some problems Mr. Outlaw encountered with the service of my motorcycle on two different occasions. Last month, Mr. Outlaw begun having problems with his motorcycle which resulted to multiple
in-service repairs. The services were performed at your Greenville location that led to disappointment, agony, and unbelievable loyalty as a customer of your company.

At this time, Mr. Outlaw is seeking grievance of the services performed which led to continued poor performance of his motorcycle that should have been thoroughly checked and diagnosed upon the arrival to the Greenville site which was delivered from your Durham site. Nevertheless, the entire Harley diagnostics test should have discovered the same problem not a different problem which was told to the customer. Since the purchase of the motorcycle, Mr. Outlaw has taken good care of it, performing all recommended maintenance, and any mechanic repairs that were suggested for the life of his motorcycle. He feels that the service was deceptive and evasive that caused another fuel in-take system problem that should have been successful during the first repair and to make the customer aware if the system may have issues if older parts are not repaired for the maximum performance. It is essential that your company become actively involved in working with their customers to stand behind quality work, care, and loyalty that was not shown to Mr. Outlaw while entrusting his motorcycle to be serviced.

In the future, I ask that Harley commit and fulfill honest and loyal service to their customers. I suggested that you re-evaluate the service that was given to Mr. Outlaw and distinguish Harley name and care for what they stand for in the public's eye.

Please restore my faith in your company, stand behind your values, and look further in the matter that was handled in your Greenville location at the time of Mr. Outlaw service work was done. Looking forward to hearing from you to assist and to develop a plan, which will hopefully be complimentary and satisfactorily that would resolve further ligation's in this matter.

At this point, this letter services as notification of grievance in the matter stated not limited to just expenses, but includes time, courtesy and obligation of Harley Davis Corporation. Please feel free to contact Mr. Outlaw at [protected]) or at [protected]@yahoo.com.

I bought a 2019 Harley Davidson low Rider the problem I have is the rear passenger pegs are out of alignment the right side is taller well then the left side which causes the passenger if they stand up on the pegs causes you to lose balance that could be a safety issue that needs to be corrected the dealership wants to charge $2, 200 to put a different exhaust pipe on and level the pigs out I paid cash for my bike on most $16, 000 I thought it would be correct when I bought it I don't understand why we have to have an issue to spend more money to make the bike correct then from the factory

We have a big problem in Colombia. For more than 12 months, the Harley Davidson store located in Bogotá, the capital city of Colombia, has been the city that registers the most HD motorcycle users in Colombia and now we do not have an authorized warehouse. the representative of HD in the city of Medellín now has. high prices, that smaller city and that is more than 8 hours away, that makes it very difficult to maintain a motorcycle. We found that for the manufacturer that situation is not important and we users do not feel support from the manufacturer. Today we find many motorcycles selling because they do not find safety in a brand that does not interest their customers. we need a distributor in the capital city of Colombia and if it is possible that it is an economic group different from the one that exists in the city of Medellín, that would be a market monopoly at a much higher rate than the previous distributor that led very well the brand for more than 22 years. we only want our city Bogota, the capital of the country and the city with more motorcycles than the rest of the country.

Bought a new trike and the rims look like crap tried everything too clean them up no luck the dealership and Harley Davidson basically said sorry about your luck I paid $42000 for what I thought was the ultimate bike this is my 3rd new Harley Davidson in 7 years plus all the used Harley I've had I have heard other people having same problem talked to a gentleman bought a 2016 trike same program but Harley Davidson put 3 new rims on for him so I'm going to start trying to get hold some other people with same problem