Harvey Norman
Reviews and Complaints

I purchased an Accer laptop in September and within 2 months it was giving me grief. Continually the cursor jumping on the right.
I have not lived in Australia since I bought the laptop as I teach online all over the world.
I was in Australia for a couple of days in Feb and I took it into the Bundall store . They said it had to be sent back to Acer and would be 3 weeks and suggested using an external mouse. That didn't work.

I have been emailing the manager from Bundall and said I had to pay for freight to Australia and freight back to me.
He also suggested I take it to Acer 7.5 hour drive, the other side of France in a country that speaks little English. I'd like to see him do that!
All I want now is a refund as I have been stuffed around enough. Spent hundreds on bloody taxis and still no computer. Then to top it off I have to deal with the manufacturer that is so arrogant that they won't email or update you.
ENOUGH IS ENOUGH. JUST FIX IT AND GIVE ME MY MONEY BACK SO I CAN BUY A NEW COMPUTER. I DIDN'T SIGN UP TO BUY A HEAP OF CRAP AND CRAP ARROGANT SERVICE.

This is an email I just sent to the Bundall
store.
Hello Alexander,
At this point my frustration is at point 10.
I have spent 150 euro in cab fares to Acer in Barcelona 3 weeks ago and STILL NO COMPUTER.
Those arogant p_____ have read my emails and haven't even got the courtesy to reply with an update or even the problem.
I have emailed 5 times and had one reply that didn't say the problem or time frame.
I am leaving France in 10 days and feeling very uneasy.
How about Harvey Norman do something?
I am sick of being fobbed off and been given advise from you to drive 7.5 hours to Acer in France.
Just give me a refund and I can get back to work and earn a living.
The whole situation is ridiculous.

Sheila

I have been complaining about these sofas for over 6 months and have not had the matter solved.
In fact I have just been given a lot of running around, inconveniences and stress.
The sofas are faulty because the cushions just keep sliding off, they are uncomfortableness the back cushions are getting softer by the day. They are very uncomfortable to sit on and I get a backache from them.
I paid cash for these after saving because I did not want to be in debt or pay extra money.
They are definitely not like the sofas I tested in the store.
Three groups have people have come out to have a look and seem to agree with me but there seems to be no progress. There are faults which they want to remedy with fillers or mats to stop the cushions sliding but the shop display sofas did not have any problems.
I just want my money refunded because I am very unhappy with them .
I also made a complaint and received acknowledgement on 15 February 2018 so yo should have this on file
Grace Reddy
Email ... [protected]@gmail.com
Phone [protected]

To whom it may concern,

I am sending this complaint on behalf of my parents Victor and Lorraine Luland of 34 Castle Pines Dr, Baulkham Hills who have asked me to do so.

On 27/10/18 they had carpet laid at the above address. When the job was complete, there was a visible join right down the middle of the lounge room. I heard the carpet layer say he wasn't happy with the join. Jamie the carpet manager at Harvey Norman inspected the join and said that it will settle down after 6 months or so. Well it is over 6 months and it still stands out as much now as it did after the job was done. Anybody who visits asks what went wrong.

Could you please organise for somebody to come fix this problem or my next move will be to fair trading.

Kind regards,

John Luland
[protected]

Hi,

I have placed an on line order on April 6 but the order was under review for serval days. then I called customer service but was directed to On line security team. I sent email to them and was asked to provide the small amount of refund to prove my payment is safe. I replied email with the detailed number on April 10 . after that, I haven't heard anything from your on line security team even I have sent more than four follow up emails. the contact is Aljon Delacruz.

It is hard to believe that a company like Harvey Norman that prides himself on customer service has actually such poor customer service.

I had a part of the main board go in my computer and it was under warranty as we had flexirent. My partner took the old desk top in and we opted for a new computer. The tech team member in question then reassured us that because we had a second SSD card in our computer that this is all we would need as it has all the information from the old computer on it. The repair team in Melbourne asked us if we needed data back up done and I double checked to see if this would need to be done and was reassured that all we needed was on the SSD card from the old computer so we did not call them back to do a back up. However when we got the new computer back with the files transferred from the SSD there was nothing on it from the old computer! We followed this up with support who advised us to contact the store. This was done and the team member in question was supposed to contact repairs and give us a call back. 2 days later we call again to find that this was not followed up. The same team member then makes the call to repairs to find that the hard drive has now been wiped and it had all of our work files and more importantly irreplaceable family photos on it! Under his poor advise, lack of communication and follow up, we have now lost what no money can replace. Most work items are backed up on the cloud but the photos from my children as babies and ppl who are no longer with us are now lost for ever. What I got in return was I am sorry this seems like my fault! which I have corrected no this is definitely your fault. This person is not qualified to be working under the tech team and I am deeply upset by this whole experience.

Today I recieved an sms in regards to a pick up for an item. I haven't purchased anything.
When I went to the link its states that I can get a TV for $4.95. When I go through the process & hit claim nothing happens.
I suspect this is a scam.
I've had quite afew of these lately & decided to follow them up with each company mentioned along with photos of what I've recieved.
I felt it misrepresents your company if this is a scam.

Many Thanks

Ms Leonie A Norris

I purchased a new washing machine from Bundall store this Monday. Delivery, installation and removal of all machine in price agreed. My wife and I had a Dr appointment in the morning of the deliver so gave my sons number who was home expecting call. In the waiting room I got a call from the delivery people saying they could not separate the dryer from the old washer? I said I'm not the expert on Bosch units, I know there was a mat or something we had to buy connecting them and quite frankly not my problem. I paid for service so comply. The installer said not his problem he was going to leave. We had a frank and open discussion on his actions and my expectations. We arrived home to find the old joined units outside my front door. The new unit plonked with a few feet from where it had to go. No attempt to connect had been taken. On my arrival I looked at the joined units, removed the broken plastic cover which your people had broken trying to force the units apart. removed the two locking units and slid off the dryer, removed the joining unit (also broken by excessive force by HN staff. 5 minutes spent and I am no brain surgeon. I enlarged the hole for water in side of wash trough and connected, My son and I had installed the units in 20 minutes, working.

Apart from their lack of knowledge, problem solving, I have one more issue. On their initial arrival, the young girl next door went for a jog past the truck. The leader made suggestive comments to her which she and my son heard. I suggest you speak to the two involved and discuss the image Harvey Norman wish to project to the public and their actions are in fact illegal and not welcome in today's society. And the [censor] involved had the front to voice disapproval when I swore at him for his saying "Not my problem, I will leave for you to sort out." My son and I both suffer with back injury and the lifting your two did not do and we had to do had severely aggravated my son's back and has has lost shifts from work due to pain. I suffered pain for two days but settled down.
At the least I expect a new joining unit, dryer cover and they come back and remove the old washer from the footpath outside.

I purchased a brand new laptop less than 2 months ago and have just had to return it to be fixed as it is faulty.
I have been informed by the franchisee (Ian) that it will need to be sent off to be checked by Acer, which i can understand.
But my problem is that i run a business from my laptop, so im now without an income and have asked to please have my money back so i could go and purchase another one. But im being told that cant happen, which we both know that is not true.
I have spoke to consumer affairs about the matter and dont particularly want to go down this route but if so i will do so.
Please resolve this ASAP

Dear Sir or Madam

I am writing to complain about the failure of procedure to pay for a AEG dryer via Harvey Norman.

On 8 April, I deposited $599.70 to buy the dryer(Moder: T8DHC862B) as a gift for my wedding anniversary by my credit card at Harvey Norman. And 9 April, I went there to pay $1399.30 by cash.

But next day, I received a call from AEG and they said I had not paid for the dryer. So I immediately went to Harvey Norman and heard about a procedure of payment via Harvey Norman takes 24 hours. Also, the manager called to AEG to prove my payment and a staff of you surely checked it and informed me about backorder date and delivery which would be after 12 April. I was waiting a phone call from AEG to hear an exact date for delivery.

Today 17 April, I called to AEG and heard that I Have not paid still. I send an email with the receipt and I went to Harvey Norman again to check all of it. Now I could have a New receipt for paid properly and finally I got the answer that it will be deliver on 18 April.

Even though I have gone Harvey Norman and rung AEG several times, nothing had changed about the problem. Furthermore When I ask what the problem was, they didn't give me the reason of the problem.

I hope you perceive this ridiculous problem and it would never happen again.

Yours sincerely

Yuna Lee

Lg tv I purchased from store, audio stopped working. Got a tech to look at, he said main board needed replacing as it was a major fault. Contacted lg, they wanted nothing to do with it. Contacted consumer affairs, they said to ring store. Got a commitment from proprietor electical angelo augustus in writing that if I got his tech to look at it and they said it was a major fault, then he would replace to. Done that, again, major fault reported. Now he won't honor what he said. Very unprofessional. Try and speak to this man, and all of his minion staff gang up on you. Terrible customer service. Can't believe a man in this position could tell such lies. Absolute pathetic customer service. If you want a tv with no audio go here.

Good afternoon,
My husband and I are writing to complain about a recent, very costly lounge setting we purchased from your morayfield Queensland store . Originally we were looking to purchase a non electric 3 seater and two seperate recliner setting In leather . We looked at a few decided on one we both liked and that was most importantly comfortable for me as I have a severe back injury . We were told that we couldn't get it for 8-10 weeks so we were going to source a lounge elsewhere . We were walking out of the store when David the salesman showed us a display lounge that has electric recliners as well as on the 3 seater as well as table that opens up in the middle . We sat for a while and David sat with us discussing the set then said if we wanted this one we could take it straight away and he had as calling the decision because it was a floor display . We were told this particular lounge would not start to sink it would remain solid ect ect . My husbands recliner has now lost a lot of the strength in the support areas, wobbles around as the base dosnt seem to be sturdy any longer and I personally still need extra pillow supports for my lower back as the lounge backs have started to loose support and sink .we paid $4, 297.00 in full for a 3 piece set .at the time of sale we were originally getting the display 3 setting and one recliner but at the time of delivery the recliner turned up with a large hole in the side so I sent photos off to David and the recliner was taken back a few weeks later when the other two were delivered . About two months after having the suite I called David to make him aware of what was happening with the suite and that we are very uncomfortable and very dissatisfied with the comfort level of the suite . He told us there was nothing he could do we would have to get it cleaned and advertise it personally to sell it . We both have issues with this situation and after spending such a large amount for the very first time at Harvey Norman EVER we thought that the customer service would have been a lot better than what we have been given, especially when the suite is so uncomfortable to relax on that my husband now prefers to lay on the floor instead of the lounge . THIS IS UNACCEPTABLE. At the time of discussion with David I asked him if we could re look
at the first lounge we wanted but we couldn't wait the 8-10 was as we had a borrowed lounge as we had given ours away knowing we were going to purchase a new one and it was going to be leather and hopefully last us a very long time . Now we are having these major issues and I've come to you as the moray field store will not help us .
As first time buyers from your company we expected better, we could have purchased through smart like we use too but as I said we wanted quality that would last a long time . We haven't had this suite long enough for it to do this . We also had it scotchgauarded as soon as it was in our home as David recommended we do that so we did .
PLEASE is there anything you can do to help us we cannot get comfortable at all . Please contact me any time for further discussion, regards Greg and Nicole Churchill

Purchased 2 x acer laptops back in january this year from the online store with pickup in rothwell store. Originally had issues when contacting online store regarding location of laptops as they were apparently not yet in store when they were suppose to be... Was ready to request refund due to the mess around only to be told by the online department that the store had already "booked them out" as being collected! This was not the case but meant the online store could not issue a refund. Several phone calls later and laptops were ready for collection. Both ended up with issues and were taken back to tech bay at rothwell just over a month ago. Finally after the only contact being made was me chasing up the store I was told I could get a store credit/refund. I went into the store last tuesday 3rd april to request refund, dealt with tech bay staff who werent sure how to process refund as had to go back to go mastercard. Requested to speak with manager/franchisee however was informed he wasnt back from holidays. I was told refund would be forwarded to admin to process. On friday 6th april I checked to see if refund had been processed which it hadnt! Asked daughter in law to phone online department and find out refund process. She explained to them all that had happened and they were going to follow up with store. Next call I got was to say the manager/franchisee stated my daughter in law was the only one to go into store tuesday 3rd april which is a lie as we both went in and he wasnt even there that day... He also told the online department he needed a few days to arrange refund which was apparently sitting on his desk rather than admins?
Tomorrow marks 1 week from initial refund request, it should not take this long! Very poor customer service at this store and only contact from store throughout the whole process has been me initiating which is not acceptable. I've made many purchases from harvey norman over the years however if this is how they treat customers regarding refunds, i'll take my business elsewhere. Nothing worse than being called a liar from a so called manager who wasnt even working the day in question not to mention I have no product and no refund virtually a week later!

On the 10/3/18 I went into Harvey Norman Morayfield QLD and preordered 2 of the sea of thieves Xbox game and controller packages. They were due for release on the 20/3/18. They had one controller in store which they put out the back for me as I was hoping to give the two boys their package together when the other controller came in. On the 21/3/18 I went in store to pick up, but the other controller still hadn't arrived so I just picked up the two games and went away believing them that the other controller was coming. Between then and now I phoned Harvey Norman twice and they said they are still on order. On the 7/4/18 hubby and I went back to the store and they still said our controllers were still on order and I couldn't pick up the other controller they had out the back for me, as they sold that to someone else without my consent. On the 9/4/18 they phoned me to say sorry our supplier can't get those controllers in any more. So I'm extremely mad and annoyed to say the least. They had plenty of time to source controllers from another store when my preorder was due on the 20/3/18 but they didn't and to top it all off they sold one of my ordered controllers to someone else, how rude is that. This is not the first time we have been stuffed around from the staff at Harvey Norman Morayfield QLD, but will be the last as we are never going back, unless some sort of compensation is done to please us, who in the past we have always been loyal customers, but lately they have been rude and very unhelpful.

This horrible lemon just locks, reboots freezes. Returned to H.N. No refund given. Sent to their repairer who found no problem. HN refuses to refund for faulty goods. Very dissatisfied with poor handling of my complaint. They told me it's my fault as it didn't have the latest updates. I had reset the phone over 15 times with no update when I returned it. I explained to HN and the repair centre. Yet they will not accept any thing I say. I have to now go to VCAT to get some action.

We purchased expensive ($250 each) barstools not so long ago and already the rubber base which would be designed to protect the floor and provide grip, is brittle and falling to pieces. See photos.
The barstools are imported by Tubeworks Furniture (based in Campbellfield) and still available at Harvey Norman.
We would like a refund or replacement
Thank you.

I went to Harvey Norman Castle Hill on Friday 16 march 2018.
Heard there was a Black Friday sale on so was looking to buy a TV, we were left standing there for 30 minutes with no acknowledgement or service.
We decided to go and have lunch then come back and try again, we ended up leaving again as we had no acknowledgement or service.
If you are having a sale you should at least make sure you have enough staff on to cope with it.
Having said that, there was only two other people looking at TV's, so there should have been staff available I would have thought.
As we were walking out there was plenty of staff standing around doing nothing in other sections, I would think your staff should be multi skilled in being able to work in other sections when needed.
We had picked the TV we wanted and was prepared to buy one on the day.
I so will not being recommending Harvey Norman to anyone,

I bought a laptop from Harvey norman cannington.salesman name was Kaman and he told me he is fromPakistan. When I want to buy the laptop he told me if you rent it for 2 year then you need to pay a monthly installment and after 2 year the laptop is yours. But yesterday the rent and buy company called me and ask me to go for 2 more year contract with them or i need to give them laptop back or give them 450 dollar.laptop price was 1200 dollar and i allready pay 3192 dollar. It's really make me upset to think the morality of Harvey Norman business. You guys shouldn't do the financial damage to your royal customer. Its impact my family and my personal life.

On boxing 2017, my wife and I attended South Nowra Harvey Norman and purchase the above mentioned 9pc outdoor setting. It was on sale as it was floor stock. The price was $1259.00.
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I arranged to attend the store to pick it up the following day but was unable due to work commitments. I stayed in contact with the store and a fews days after purchase I contacted the store and arranged to have it delivered at a cost of $60.00.
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It was to be delivered before New Years Eve which was great. About 1 hour after I had arranged delivery I received a call from HN staff telling me the glass table top had smashed and would I like my money back/stop sale. I said "no" because it was the type of outdoor setting we wanted for our backyard.
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Staff told me it wouldn't be until mid February that a replacement glass top would be available. We were not happy but because it was the one we wanted we decided to continue with the sale and wait.
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To cut a long storey short February become March and I have just been informed our new glass top? Outdoor setting? missed the boat and is still in unknown overseas location waiting to be loaded and delivered to Australia/Sydney/South Nowra.
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All the time I have the feeling staff want me to pull the pin on the sale. I asked if I could get the setting "as is" and i could get my own replacement glass top and they said "No" this is not an option. I've had a feeling the entire time the setting may have been sold to someone else and not damaged. I remain suspicious of what has actually happened.
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At this stage I am still waiting for our awsome outdoor setting to arrive sometime next month. The staff I have dealt with have been nice over the phone and what ever has happened to the outdoor setting I doubt I'll ever know.
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I just find it unacceptable to wait for this long for an outdoor setting we intended on utilusing this summer which is now over. I want the outdoor setting but I do think some sort of compensation/discount should be considered.
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Yours truthfully
Jason Glover
[protected]

In townsville the tv advertisment says 6kg heier drier for 199.00. It then goes on to say free delivery, and set up as well as the old drier taken away.
My wife went to purchase a drier today to be told it is a 4kg and the tv add was wrong. This was being said by the rudest man my wife has ever heard from... she was them told the delivery did not apply to driers only washing machines and was she silly enough to think it applied to driers...

She was forced to get a 4kg and paid for delivery...

1. Why advertise things that dont apply
2. Why speak to a person like that.
3. Why advertise delivery.

My wife had 3 brain surgeries for a burst anurysm over the last 18 months and its lucky she is walking let alone go in harvey norman by herself just to be treated like an idiot...

I will go elsewhere from now on as it seems like you condone this behaviour. My wife mentioned it on her way out to get a shrug of the shoulders and a oh well from the registry clerk.

Not happy..

Hi
I'm from Toowoomba. Today one of staff yelled at me in loud voice in front of all customer. I went there couples of days ago to buy bed which cost around 2220 and I asked for to give that bed on $2100 and I wrote that on card. Today I showed that card to one of staff member then he scold me without listening to my story saying i'm Scam and he gonna call police. I was humiliated for being international. That's not the way to speak with customer. I have informed my lawyer to write letter to ACCC. I don't deserve that kind of behaviour. For more call me at [protected] Harry