Harvey Norman
Reviews and Complaints

We purchased a Miele Washing Machine from Harvey Norman Oxley. This is how our experience went.
- I rocked up with a trailer expecting to take home a new machine as soon as I paid for it. Did not happen. Harvey Norman do not keep them in stock and Miele only deliver when it suits them. Had to wait 3 days.
- They finally delivered it in the late afternoon of day 3 and by the time I set it up and ran it through the empty first cycle as per the book which took 3 hours it was too late to wash.
- My wife did the first wash the next day (day 4) and the machine soaked hundreds of dollars worth of whites with oil.
- My wife rang Miele and they offered to send a service tech out in 2 weeks. She complained so the girl rang back and reduced it to 1 week.
- I then rang up Harvey Norman who sold me this dud machine with pathetic back up service and requested my money back.
- Harvey Norman rang me back and said Meile offered to send another machine around. I declined and again requested my money back. Harvey Norman said they would ring me back. They did not.
- The next Day I again rang Harvey Norman and requested my money back and they said they would ring me back. This time they did and assured me getting my money back was no problem. This has not turned out to be true.
- Miele rang me and said they would pick up the machine in 1 week. So I asked for my money back so I could get another machine as it had now been over 2 weeks since my wife was able to wash. They refused and said I would not get my money back until it was back in their warehouse.
- 1 week later they picked up my machine on a Wednesday afternoon.
- It is now Friday and I have no money back. I rang Miele and they said it should be in my account next week. ANOTHER WEEK
- They did not give me the machine without me having to pay first so why did I have to give them the machine before they paid me?
- I rang Harvey Norman Head Office and they basically said that even though it was Harvey Norman that sold me the machine. They could not make Miele give me my money back today or any day other than what Miele wanted to give it back to me. DUD DUD DUD DUDs both of them.

I ordered carpet from Watergardens Harvey Norman and it was laid throughout the house in 3 stages as we have been painting the house. The first 2 stages we had no issue with the date or the people laying the carpet on the date we choose. Not until the last stage which was booked in 2 months in advance so that my husband could take a day off work to be there for them to lay the carpet. We were contacted on the Thursday 14th June in the night to advise someone would be here to install the carpet on the Friday 15th June at 7am. On the day of the installation nobody showed up at 7am and then 30-40mins later we receive a call that the person would not be coming as they had injured there ankle the day before. When speaking to the supervisor my husband advised him this would need to be installed on the Friday by someone else or the day after on the Saturday 16th June, as we were now unable to take another day off work and loss our pay and annual leave. The only thing they could provide us with was on Monday 18th June during the day. This was not acceptable as myself and husband work full time and need our leave to look after our children on school holidays not waste days when nobody shows up. This is very unacceptable by such a big company that the customer service is that bad. Not only could have we been notified the night before that this person was unable to attend so at least my husband could change days off. With all the products we have purchased at Harvey Norman thousands of dollars this is absolutely disgraceful and I want compensation for the loss of annual leave day and the fact that we had other furniture delivered on Saturday knowing that the carpet would be installed and this could be placed. Now that furniture has to sit in our garage as there is no room in our house as all the furniture from where the carpet was meant to be laid is sitting in the house in other areas. I would like someone to tell me how I will be compensated for this? The invoice for this is in my husbands name Glen Minehan

I rang inquiring about an electric spice grinder, and spoke to a salesman by the name of Gary Bantock at your Bairnsdale Victoria, store who assured me that there were a wide range of models in store. I went to the store and spoke to Gary and he advised me that the best option was to purchase the Breville "the smart grinder pro". I quizzed again and asked are you sure it is designed to grind spice? His reply was yes. Again I asked him are you sure? He replied "yes". I purchased the item with 24 months extended product care. My wife questioned the suitability for spice grinding so I rang Breville support and they told me it was not suitable for anything other than coffee beans. If I had used the item for spices both warranties will be void. The machine would have malfunctioned and I would have had no chance of claiming. I returned the item (unused) to the place of purchase. This time the assistant store manager served me and he was extremely apologetic and refunded me all that I had paid.If Gary Does not know a product he should make it he's business to find out before giving advice to customers. This was very inconvenient for me but it could have also been costly ($286.00).

Regards Evert.

Purchased a lounge suite paid a deposit with the remaining balance on finance. We were informed it would be a 12 week wait max, we recieved a call saying it had arrived and needed to sign paperwork, after 45 min in store we were told we needed to increase our finance limit on the card, we did this and when we went home we realised they charged our finance once in january and once in june! We were tild this would be fixed. delivery time took 18 weeks and when it was finally delivered it was the wrong colour. We went in and spoke to a staff member who was helpful and he referred us to his manager, he called the manager who said he would come to see us, we waited 45 mins and he offered us the floor stock with an 8% discount off our original price, we were not satisfied with this. We had already given away our current lounge suite and the boxes from the wrong couch were taking up 1/4 of our lounge room, we saw them on the friday and the manager stated they couldnt collect the wrong couch until the following tues as mon was a public holiday, so we had to store their product until it was convient for them to collect! We recieved a phone call from the manager saying Melbourne Harvey Norman had our chosen couch in stock, however the next day we wer told again it was the incorrect colour and to come into store to make a decision. We went in and spoke to the manager yet again who reversed the double charge on our finance card, we asked what was the best deal they could do on the floor stock given all of the mess ups and inconviences they have caused us ( including the fact that we have no chairs for our family to sit on) he offered us our $200 dollar deposit back and to reverse the finance or a $600 discount off the floor stock! And said he couldnt do any better. Its been 6 mths since the time we first ordered a couch and now we are forced to look elsewhere for a couch and in the meantime have no where for our family to sit because of Harvey Norman . We believe that they could do a much better deal on the floor stock given the situation.

Disgusting service from a man named kyle from harvey norman garden city, my partner and I were shopping for electrical appliances for our new first home it was 5 past 9pm (thursday night). Kyle approached us, asked where we were parked and advised they were closed so he had to escort us out. He then walked fast paced to the main exit leaving us behind to catch up and waited for us to walk out the door. Extremely rude for customer service. There were also lots of other older people in the store that were being left to keep browsing. We felt like we were being singled out as a younger couple, and were treated like criminals.

Went to store on Wednesday 13 June service to which I received was appalling made to feel like person was doing me a favour by serving myself their attitude and helpfulness was none, just wasn't interested in providing any.
So I left store without purchasing anything...
Why are we made to feel like this I am a good paying customer with a excellent credit rating ...ok I get stuff on interest free like a million other people but not sure if I care to enter a Harvey Norman store again in future.
I was looking to purchase a fridge and laptop.

Bought a cooktop last week, was offered a delivery plus installation that costs $200 by their contractor, the contractor never showed up or called me on the day he said he would come, so I called him to reschedule, and he was no show again on the day he said he could come (no call from him either). Wasted me two days waiting for him at home this week.

Called Harvey Norman and asked them to find me another contractor, but was told he was the only contractor they have or I have to pick it up and find a contractor by myself (I really don't want to waste my time driving there for the pick up which I could have done on the day I made the purchase). It's clear they were wearing the same shoes and protecting each other.

As soon as they made the sale, they don't care about the customer service. I am very disappointed about Harvey Norman and certainly will not buy another product from them in the future.

This equipment was purchased 29/05/2018 (tax invoice 2101469101). When start initiated I get a screen message indicating a fan problem and the equipment immediately shuts down as to continue will damage the computer.

As such the equipment is unusable and although only installed since the start of this month ie june.

I am unable to be more specific other than to express my utter frustration.

My partner and I ordered a couch late january this year, a long with a dining table and bedroom suit, we understood we would have the couch made and delivered within 10-12weeks (est 4th april 2018) we then contacted the harvey norman maitland branch to find out where it was as nobody had contacted us, we were then told we would have it 2 weeks later, we still heard nothing to weeks later so I called again to find out we wouldn't have the couch until the 2nd week of may, I then called 2nd week of may as I still hasn't heard anything, then to be told we should receive the couch on the 11th of june, I called late afternoon to ask why I hadn't received a call yet, to be told, they couldn't give me any answers as it was a "public holiday". I had then asked them to contact to tomorrow via email as I can't take calls at work, no email today! I am absolutely sick to death of waiting and getting no answer's, nobody from the team has mentioned why the couch is over 3 months late! Our sales representative is shayne lodge, I cannot tell you how disappointed I am in your team and especially him for not following up on this and keeping us updated. I will not be purchasing anything from this branch or any of your stores because of this. Nobody has even apologized to make things worse. I expect a reply as soon as possible.

Hi I placed an order online on 29/5/18 (Po# 2101469320), after 4 working days I contacted online team person's name Siera ([protected]), she said she will get back to me on the same day after she will receive information from the store but she didn't. Again I called on Monday and they said she's on holidays so I need to contact the store for order details which I did and the store staff wasn't really helpful neither they have any information regarding what went wrong with my order, they told me to contact online team located somewhere in Flemington, anyways after contacting online team Seira again said she will going to sort it out for me and email me the tracking details once its done but nothing really happened. Next day which is 5/06/18, I contacted online team again which I again they said they dont have any information and I have to contact another store for that order, which I did and then the person named as Fibi told me she doesn't know anything about this order as this is an online order and she will inform me once she will have any information on this but no one did! Next day which is Wednesday 06-06-18, I got frustrated and told them if you cant sorted it out just cancel this order as this is too much now than Siera told me she will send me through courier's please service which will be same day delivery and I told her I need it by Friday 08/06/18 so make sure it should arrive before Friday 08-06-18, she said definitely it will but it didn't because they changed the courier provide with letting me know, when I called Siera again to know why it still not here yet she said because Courier's Please service provider are expensive and they send it through Australia Post but it will reach on Friday which is today 08-09-18, Now I contacted the store again and they said they don't no nothing as I have to contact the online team who might be able to assist but they provided me the tracking details which is PTS2308476, after checking with Australia post I came to know that it is not an express post so it will deliver on Tuesday 12-06-18 which is really disgusting !
I will also publish this story on your page so that other buyers will know how Harvey Norman is treating their customers.

I purchased a sofa at Ikano's Harvey Norman Kuala Lumpur Malaysia Outlet on 11 May 2018, under the order number #1866178. Description are as follows.

- LST COSTA M9965 25T+ RHF CHS # F-DH1341-3C  (RM4871.00);
- With application of TEXICOTE  (RM299.00)

On 3 June 2018 I received the above-mentioned furniture item with great disappointment. I found stains on the sofa which supposedly has had Texicote applied to it (I was told that Texicote is a water-proof and anti-stain coating process by one of your salespersons named Dave). I sprayed a little bit of water on the sofa and to my surprise the sofa absorbed the water. That should not have been the case if Texicote was applied properly. The outcome is completely different from the demonstration shown to me by Dave.
Another flaw I found utterly ridiculous is that the sofa legs are uneven. The legs don't meet the floor! (Please see attached pictures)

I am highly dissatisfied with the service and product, which has brought me huge inconvenience and waste of time. I am not sure how much it would cost me to return the sofa, but I insist on a full refund for all costs incurred. I sincerely hope that Harvey Norman would resolve this issue for me and not let it be a blemish on the quality of your services.

I purchased Haier Washing machine model HWF80BW1 Serial no: CE0J96E0M00CPJ160299 from Harvey Norman Domayne Auburn.

My overall experience has been extremely unpleasant owing to rude and poor customer service.

As per the delivery condition in terms of packaging tape and labels not on properly, dust and dirt marks and delivery driver's comments, I have reasonable doubts that the machine may be refurbished/display unit and not brand new. The delivery docket incorrectly stated to pick up old unit and there was no mention of picking up the packaging material as promised by Salesman Kent.

I checked online and store's do provide additional warranty on the equipment in such cases for customer's peace of mind.

I am OK to keep the current machine as it worked with no issues when I used it for the first time as instructed by Fisher and Paykel Customer Service Representative.

I went in the store to purchase additional equipment on top of the washing machine such as TV, heater and vaccum cleaner.

I am sick and tired of explaining same situation to multiple store members over the phone, email and in person with no viable solution.

Owing to the experience I have faced until now I am confident this will be my last purchase from Harvey Norman.

I am aware a brand like Harvey Norman would not be affected by losing my business but I sincerely hope customer service standards are pulled up to avoid similar situations in future with other customers.

Really very disappointed with the staff working there. Not for the first time but third time. First time i bought a hair straightner which i returned within a few days because it was faulty. Then after few months i bought an hp lapton which had some issue with its fan so dodmt work and had to return. I didnt ask for replacement bcz i didnt want to buy anything from then on from the same company. But now again after around 6 months i went to but a dronethat was dji mavic pro combo.. the guy who aerved me his name was adam. I have not met anyonw as rude as him as a sales assistant. Firstly he doesnt Know how to tlk. I had talked earlier with a customer care online and he offered me discount pn 80 dollars amd i told that at store to this adam. And what he said in return was you can buy from them who are offering discount i dnt have that. Fine.. i tale that no problm.. and then he sId let me find it.. he was not able to find it.. he took around 10 minutes to find that in wharehpuse Nd then someone epse qho brought the box.. a lady came to him asking when he would be free as it was their closing time.he saidhe was doing nothing! This is not really the way.. there is a customer whe you are not able to handle properly and then end up saying you are doing nothing. And then the other boy brought the box that was opened.. it had 2 boxes the combo box and the sholder bag box.. i asked him if that was all as i doubted if the box contained the drone itself. But he said that it was all. The sale went through and and when i got home and checked the box.. the DRONE itself was missing.. i mean how can that be even at first place. How can the sale person doesnt give what he is selling? Is it possible? If he is not the person of the department he should call the person of the department but how can he handover something that too something that doesnt have the main part .. i go to buy drone nd i dnt have the drone.. seriously? This isnt really right.. i wonder is it just me who get messed up by these people or is it everyone.. but this was surely the worst experience

I purchased a HP spectre laptop 2Jan 17 and 24 Sep 17 it stopped working not taking charge at all . I bought to Broadmeadows store and asked for replacement but instead they repaired parts and was saying it would be fine and was told if it happens again to bring it back. The same problem happened again last week and I came today but I was told by the person in charge that they can't do anything now since it is now outside warranty. I spent $2000 for this laptop and my daughter has exams. I need speedy replacement of my laptop.

A very disappointing visit at the Harvey Norman flagship store. I first requested to purchase a Microsoft Surface Pro 4 with LTE functions, I was then misled to purchase $3268 Surface Pro 4 (NON LTE), product care, keyboard and pen. Price isn't a big issue for me however it doesn't fit the LTE requirement I need for work. I attempted an exchange for the LTE version in the flagship store in Auburn and was poorly handled by the sales manager (James Booth), he initially attempted to deceive me by saying he would've exchanged the product but had no stock, hoping that I would just leave. I replied saying that online said they had stock and confirmed they had 3 in stock from another staff member. I again approached James and asked for an exchange then he again rejected my request because he would be at a loss of $300 if they refunded. That is not an acceptable excuse for not accepting the refund, the device was purchased on 27/04/18, it is still in the packaging and I had my receipt. His behaviour was utterly unprofessional, deceitful and does not comply with ACL. He refused to tell me where I can provide feedback and gave me no option apart from submitting a ACCC complaint. My desired outcome is to have the exchange for an LTE version of the Microsoft Surface ProI4 done at the flagship store at the earliest convenience and refund of the difference in price.

I'd bought a Neato Botvac Connected from Harvey Norman, Hoppers Crossing on 21st April.

I'm facing a couple of issues with it.

- When I tried to connect it to our home network it kept failing to do so even though we have a pretty good AC1900 router. The internet connection is also pretty good; we've a 50mbps direct to home fibre connection with very low latency. After quite a few retries it finally connected.
- The time on the robot was incorrect though and there was no way to correct it. It was an hour ahead, so I had to take that into account when setting cleaning schedules.

Those of course were more minor issues that I was prepared to overlook when compared to what followed.
- On it's second scheduled sweep of the house it got stuck on a piece of clothing that was on the floor. I'd imagined these robots would just back out of such obstacles and get back to cleaning. Instead it just stopped there, discharging, till we got back home and took it back to it's base.

- Another time, while it was doing a sweep of the house in turbo mode, it tried to get back to base before charging and resuming it's cleaning, but stopped just short of reaching the base. There was absolutely no obstacle preventing it from getting there, just floor space it had already cleaned up. Again, we'd to get back home to put it back on base. It recharged, then went back to cleaning the rest of the space and tried to go back to base, stopping short again just before getting on the base.

Do note that I cleaned it's bin and filter after every sweep it did. I also cleaned the brush after every sweep even though it didn't specifically call it out as well as it's drop sensors.

And the not returning to base thing had happened one time earlier in eco mode.
Now that it had done that a total of 3 times, I decided this product wasn't to our satisfaction and needed to return it.

The product does cost quite a bit of money in Australia, and we're not happy with shelling out that kinda money for something that we think is buggy.

I took it back to Harvey Norman. I was told they will return it to Neato Robotics and will have to wait for word from them. They suggested that I should try to contact Neato directly in the meantime to get what they called an "RA number" so that they can process a refund for me.

I raised a ticket with them, and they informed me that since I'd returned the product in less than 3 weeks(they said within 30 days should be fine), the retailer should process my refund and they don't have any process to give me any "RA number". I tried to convey this to the guys at Harvey Norman's hoppers crossing store and they kept telling me about some kind of due process they had to do. This is process the customer support team at Neato specifically told me they were unaware of.

As of now, my money and the robot is with the retailer and I'm being given the runaround. All this after I was upsold on the device. I went in to purchase a samsung robot vacuum. The sales guy told me too many customers face navigation issues with the device and were returning it and that Neato is the better choice. Now I get the same issues on the Neato and they refuse to give me my refund.

Also note that the issues we face with the robot aren't really ones that will show up on a routine diagnostic of the device and Harvey Norman didn't collect any of the proof I showed them. Shouldn't they perhaps document that when sending it back to the manufacturer as they claim? I've the reports from when the robot got stuck.

I purchased TV, fridge, washing machine, Bed with matress, furniture from harvey norman at wairau park store.
It was two different department which is home appliance and bed.
Everything was perfect from home appliance but i am so disappointed from bed.
I spent more then $15000 from wairau park store days ago.
They suppose to delivery by yesterday which is 13/05/2018.
They called me will delivery by 1.00pm.
I was wait until 2.00pm and I called.
The funny thins was when i call to harvey norman, the people said they dont have a stock.
I purchase bed and matress from indian sales person and his name is sandy.
He told me he got stock and no one noticed before I call them on a day.
I know your sales position get commision when they have a sale. But the person which is sandy was not look after customer after sales.
Sandy have to notice me before the delivery day.
What a bad customer service person.
Harvey norman have to teach this person or give to verbal warning.

I've been trying to spend $100k+ with Harvey Norman Design now for entering the 4th week, & am getting really pissed-off being told delays in getting ANYTHING or any PROGRESS is because I'm not living in the city that I want a fast full Reno done on my unit.

Matthew ‭[protected]‬ has annoyed me by telling me that I'm wrong for the 5th time, but has sustained not providing us anything, as free I formed a 3hr full brief of the full Reno I want done ASAP.

Our tv has proven faulty and it's been less than 6 months since purchase. After rude customer service on the phone I was told to bring the tv and proof of purchase to the store. Did so and it was rude service from the get go. Was told I should of called the actual company. When the staff member had a look he couldn't get the sound to work. I told him when you turn it off than on the sounds comes on. So he did this and said it's working now so there's nothing they can do for us. Even though the problem wasn't fixed. I asked to speak to the manger and after being left for over 30mins they said I could have a store credit. When I got to the counter they refused to give me a store credit as we no longer had the feet. I said it's still broken and they need to repair it or refund the product, so the manager reluctantly agreed to send it to the manufacturer to see if they could fix it. All of this took over an hour of rude service and not one apology for the inconvenience. We have spent thousands upon thousands on furniture, bedding, electricals over the years and now they have lost us as a valued customer. Very disappointed and all over a $600 television. Poor customer service.

Friends of mine warned me not to purchase a couch from Harvey Norman as they had to wait ten weeks for it to be be delivered. I gave Harvey Norman the benefit of the doubt and was told "up to 5 weeks" once I mentioned their story. "I can live with that" was my response. Yeah, well it's been eight weeks and I'm still waiting. I feel a bit stupid right now, I follow up to get a rough e.t.a as I'm suppose to be giving my old couch away to family I promised. "We will call when it arrives" is all I get, Which I understand, but seriously...be honest about waiting times. I work for a special orders department in another business and would never give a dodgy time window just to close a sale.