Menu
For Business Write a review File a complaint
CB Hotels and Accommodations Haven Holidays Cleanliness of fridge on recent short break
Haven Holidays

Haven Holidays review: Cleanliness of fridge on recent short break

V
Author of the review
2:45 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi

I recently visited the Flookburgh Haven site and booked a bronze caravan, holiday reference number [protected]. On arrival to the caravan we found that the fridge hadn't been cleaned and there was blackcurrant split all over the fridge shelves. There was also food from the previous guests still in the freezer (chips, ice lollies and ice cubes). Under the pull out bed there were crisps and a used medicine spoon so this had obviously not been cleaned either. The shower panel in the bathroom was also missing and the frame had been covered in duct tape to prevent us hurting ourselves on sharp edges. We immediately reported this in person to reception and we were offered another caravan of a lower standard as all other bronze caravans were in use or a £50 pound refund. It was arranged for a cleaner to be sent to the caravan to clean the fridge and the maintenance team contacted regarding the shower panel. The fridge was cleaned however we were informed that the shower panel could not be replaced during our stay. On return home I have read the terms and conditions under the haven cleanliness guarantee it states however that we are entitled to a no-quibble refund for the cost of the holiday. We would like this to be looked into please. I have not received the £50 refund at the time of writing this email. I have photographs of the condition of the fridge, shower panel and pull out bed.

Desired outcome: I would like a full refund for the holiday

0 comments
Add a comment
  1. Haven Holidays Contacts

  2. Haven Holidays phone numbers
    +44 33 3202 1460
    +44 33 3202 1460
    Click up if you have successfully reached Haven Holidays by calling +44 33 3202 1460 phone number 6 6 users reported that they have successfully reached Haven Holidays by calling +44 33 3202 1460 phone number Click down if you have unsuccessfully reached Haven Holidays by calling +44 33 3202 1460 phone number 4 4 users reported that they have UNsuccessfully reached Haven Holidays by calling +44 33 3202 1460 phone number
    +44 333 202 5250
    +44 333 202 5250
    Click up if you have successfully reached Haven Holidays by calling +44 333 202 5250 phone number 1 1 users reported that they have successfully reached Haven Holidays by calling +44 333 202 5250 phone number Click down if you have unsuccessfully reached Haven Holidays by calling +44 333 202 5250 phone number 0 0 users reported that they have UNsuccessfully reached Haven Holidays by calling +44 333 202 5250 phone number
    100%
    Confidence score
    Make a booking
    +44 330 100 6633
    +44 330 100 6633
    Click up if you have successfully reached Haven Holidays by calling +44 330 100 6633 phone number 0 0 users reported that they have successfully reached Haven Holidays by calling +44 330 100 6633 phone number Click down if you have unsuccessfully reached Haven Holidays by calling +44 330 100 6633 phone number 1 1 users reported that they have UNsuccessfully reached Haven Holidays by calling +44 330 100 6633 phone number
    Existing booking
    +44 330 100 6647
    +44 330 100 6647
    Click up if you have successfully reached Haven Holidays by calling +44 330 100 6647 phone number 0 0 users reported that they have successfully reached Haven Holidays by calling +44 330 100 6647 phone number Click down if you have unsuccessfully reached Haven Holidays by calling +44 330 100 6647 phone number 0 0 users reported that they have UNsuccessfully reached Haven Holidays by calling +44 330 100 6647 phone number
    Sun Promotion Booking
    +44 333 202 5256
    +44 333 202 5256
    Click up if you have successfully reached Haven Holidays by calling +44 333 202 5256 phone number 0 0 users reported that they have successfully reached Haven Holidays by calling +44 333 202 5256 phone number Click down if you have unsuccessfully reached Haven Holidays by calling +44 333 202 5256 phone number 0 0 users reported that they have UNsuccessfully reached Haven Holidays by calling +44 333 202 5256 phone number
    More phone numbers
  3. Haven Holidays emails
  4. Haven Holidays social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024
Haven Holidays Category
Haven Holidays is ranked 9 among 115 companies in the Hotels and Accommodations category