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Haven Holidays

Haven Holidays review: Cleanliness of the caravan

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5:44 am EDT
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The caravan was filthy,there was dirt all over the place the cooker was full of grease on top,the beds weren’t made properly in fact it looked like the cleaner had been laying on them and it absolutely stunk of [censored] n cannabis and extremely sweaty smell . There was utensils missing, cupboards where wonky. Was underneath electric pylon that was buzzing all day and was at the very back of the park. I was totally disgusted with it.i reported that there was missing utensils and was promised twice that they would be passed down to us (never was) , also I was told that they would get someone in to ozone the caravan , but that never happened either. I spotted a cleaner cleaning a caravan opposite and asked to speak with her supervisor, but instead another cleaning lady came along and offered to clean the caravan ( even she said it was filthy and stunk) .she gave it a little tidy up.every time you emptied the sink the water was discharging under neath the caravan so we had the smell of dirty water as well as everything else all week.

Desired outcome: Refund of my holiday. Compensation!!!

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    Nov 14, 2024
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Haven Holidays is ranked 9 among 115 companies in the Hotels and Accommodations category