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HDFC Bank Complaints 690

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12:00 am EDT

HDFC Bank personal loans brings you one step closer to your nightmares!

It is a little strange to see that hdfc website address exits. As per their manager, it does not. I had the misfortune to take a personal loan with hdfc, my first encounter and thankfully the last. I, noman syed had taken a personal loan with hdfc on may06 and have been thinking of repaying it from june 06,... Reason no customer service (Cant say bad cant term what was provided in name of customer service as service). On my first opportunity I took another loan from a better bank and called hdfc to close the loan and then life gave me the chance to get in touch with the worst, incompetent, unqualified, rude and in human service agents ever. So I thought maybe I should go to the branch and talk to a hdfc manager. I had more pain in store for me. I told I wanted to close the loan dated 12/02/2007 and had the money to do that and was given a closing amount letter, which was incorrect as it had not calculated my dues correctly... They showed osd (Out standing just in case the one who is reading this mail doesn’t understand banking like all hdfc employees) for a payment that I had made on september 06 which they claimed has mysteriously gone missing, it got credited to a different account, is hdfc still using ledgers and balance books? Was informed that since it has got credited to a different account (This is after submitting more proof then charles sobhraj did in his murder trial) that it cant be credited to my account as hdfc doesn’t have the provision to credit it to the correct account (Books may have got burnt) and an approval (from may be prime minister of mars) will be needed to do that. Then I got the pleasure to met a specific calling himself human in hdfc called mihir shroff, claiming to a collections manager (If he is a manager I am shahruk khan). The manager shroff took 38 days to tell me nothing can be done, manager shroff informed me that he is giving me a waiver of rs.6689 (This is the emi that I had paid and have proof for) as if he is done a great act of kindness on me and manager shroff then told me that the mistake was all mine because the loan account number on the cheque was incorrect (Strange it was filled by the collections guy, did come to the wrong place or are their more noman syeds, I have heard that there are 7 people with the same face in the world at one given time, may be he got confused) and manager shroff then asked me that I will have to pay rs.4000 (Approx) more, for the 38 days as interest when he was getting to trunk call the prime minister in mars (For the approval) manager shroff also has to audacity to tell me that he cant do anything and to call customer service (if hdfc has ever heard anything that sounds like it) resolve any further issue, when I told him that if a manager cant help what will an agent do, said he cant do anything, not a surprise, then when I asked if there a website address where I can complain he said no it doesn’t exits, cool which training outsource do you guys in hdfc use. Then I (Good customer wrong bank) agreed to pay anything just to get rid of hdfc and manager shroff (Anyways we in islam believe in charity. This time to hdfc) please continue the good work hdfc, get more customers to play with and earn more, anyways hdfc slogan says “personal loans brings you one step closer to your nightmares”.

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Venkat RajeshWar Reddy M
Jun 11, 2008 10:57 pm EDT

I am unable to recollect my CUST ID.My Account No : [protected] . can provide my cust id on my mail

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Madhavarao.kunku
Nov 30, 2007 8:57 am EST

Hi,

This is Madhav, i am Salary A/C Holder for HDFC from 1.8 Yrs Onwards. 29th I Applied for Personal Loan on for 1 Lack. As per the Bank Executive Mohan (Ph: [protected]) and manager Raghu ([protected]) Conversation purpose i applied for 1Lack with Rs 500Processing fee and 15.5% Interest. And they told I am going to get Confirmation mail from Mumbai. But I didn't get any confirmation Call from Mumbai and 99000 amount is Credited fro my Account on 30th.

So Finally they Charged 1% Processing Fee(1000.00) and Still i don't know How much % They are Going Charge. I am strongly be leaving I am going to get that 500.00 Credit and Ensure 15.5% Interest.

Regards
Madhava rao.k
[protected]

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Elenora Fernandes
Apr 10, 2007 2:56 am EDT

Wish to place on record my total dissatisfaction towards HDFC housing loan.

To begin with in the month of February I had made an inquiry on your phone banking number about home loan and asked for an executive to visit my residence to collect my required documents. Unfortunately for one month there was nobody who turned up. In the meantime I decided on my property and then once again on 16th March called the home banking number and requested for a person to come to my house. I was told that an executive would be coming on 17th March. I decide to stay at home for the entire day. But to my disappointment there was nobody who turned up. On 18th March (Sunday) and 19th March (Gudi Padwa) I felt it was unethical to call and bother the executives. On 20th March I once again call and speak to a telephone executive by the name of Survarna who assures me that the person will come by 1 pm. She did give me the person’s name and contact number (Prashant – [protected]) At 2 pm I call Prashant on his cell and ask what has happened why has he not come. He answers back that he had not got any instructions about the same. My patience had reached its limit I once again called the department and was put on to Mr. Pritak Shah, who instead of listing to my query was telling one of his colleagues that “there is a irritating person on the other line” to which his colleagues replies to disconnect the phone, which he very promptly does. My tolerance level was at its core, I once again call and speak to a Senior Executive Ms. Anita, who was very courteous and after her assures I rest assured that the matter would be taken ahead. Mr. Pritak arrives at around 5 pm to my residence to collect the documents. After a small apology he collects my documents and let me know that HDFC will give me call in 4 days time to update me on the status. Today it is the 9th day but no reply.

The reason why I had chosen HDFC for my loan was because I had heard that they are very prompt and quick with hassle free attitude, which I was looking forward. But unfortunately my experience was that not only are your staff slow, inefficient and rude but also lack common sense that on a telephonic conversation if you keep a person on hold the phone does pick up the entire conversation that you and your colleague will have. After two days that I had called HDFC I had called a nationalized bank and to my surprise they seem faster, more polite and must more discipline in their approach. We Indian think that multinationals works fast and so go with them, but my experience is just the opposite.

On 29th March 2007 I was driven to pen down my complaint regarding your organization and its employees and till date the complaints do follow. Further to my below mentioned mail, Mr. Menon did call and apologized for the inconvenience but in spite of which blunders were created at every stage.

The evening of the call of Mr. Menon I received a call from Mr. Pratik who told me that I should have not gone to the Senior Management for petty issue. (Once again I was shocked to see the check of the person). I received a call from HDFC saying that my loan is sanctioned and I will receive the letter, I received the letter only yesterday (9th April) 13 days after my loan was sanctioned.

Further to which I receive a mail from Mr. Nitin who introduces himself as the Branch Manager of Parel division and ask me to call him on 10th April (today) in the morning when I give him a call he just barges about the details of my flat, not understanding what I am trying to say. He just keeps insisting that I should mention where I purchased the flat and what am I doing about the same. I tried to tell him that my house is still to be registered and once done I will personally come and submit the papers and the time given is 3 months, but with little consideration.

Best publicity that a company can look at is “good will” through word of mouth, through my experience I feel sad that I have a very negative attitude with your institute and will take this experience to every body whom I come in contact with. You’ll being the top management I felt that you’ll should know about it and take keen steps to rectify the same, as I believe that there are many customers with similar experience as mine.

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Rajesh Jatav
Mar 30, 2007 7:49 am EDT

I am a HDFC customer. My customer ID is 8812399. On 3rd of March I visited the HDFC bank (AHURA center, MIDC Andheri East Branch).

I asked for a FD of 2.5 lakh. I submitted the document personally. HDFC coordinator told me you would get receipt for this with in 7 days at ur home.

After 10 or 15 days i got a call from HDFC bank that, they lost form so please come to bank again filled up the form.

I again went personally to bank and submitted the form. This time they ensure me with in two days u will get receipt and updated in your net banking account.

After days i didn't get response from bank then i raised complaint via phone banking. I didn't get response. I visit to the bank personally. Again they ensure me y will get it in one day.

Now this process is continue from last 10 days. I raised many complaint via phone banking. Many times i visited bank personally. No response

Last two complaint number was [protected] and [protected].

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12:00 am EDT

HDFC Bank overcharging after disbursement!

I recently got a shock 0f my life when the people i trusted for business turned their version, even now i see the discrepancies but they cannot justify the claim. I had taken a quote for a Car loan from HDFC representative who is a part of the showroom. (Dt 17 feb 2007)

I had been put a lot of pressure to log a file so that the interest rates for the loan shall be locked , hence i did it asap. On approval of the loan amount i received a sms of the loan account number and call stating that the loan account has been created. (23 feb 07)

Now comes the pressure for disbursement, I was not fully ready with the down payment hence told them to wait for some days, the reason i was being pressurized was to change in rate of interest and stamp duty & processing fee.

Disbursement instructions where given on 1 march and after 10 days when my car is ready with the registration number, the representatives call me up to say that i need to cough up with a additional Rs. 3400/- due to change in bank interest rate. Stamp duty n processing was promised to 1400 now the new rates are 2100.

When i contacted the bank, the rate of interest applied to me is 11.50% while the representative is demanding 14.75%.

Hope someone can help me with this kind of banking terminologies.

Abhijeet C

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sudhi6krishna
IN
Sep 17, 2011 9:42 am EDT

I took an auto loan from HDFC [[protected]] . After disbursement hdfc executive again came to me and said that there is a fine in the name of vehicle and he asked five thousand rupees from me. I gave him 5000 rupees ck [388755 hdfc bank].I gave the check in the name of HDFC bank . It got deducted from my account after that i came to know that the actual fine was only 900 and for that he collected 5000 ck from me . I am having complaint against these please enquire about these.
RTO receipt is attached with this complaint

Sudheesh
sudhi6krishna@gmail.com

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Ravinder S Sokhey
IN
Oct 08, 2010 10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have changed my car Tata Indigo CS with another Tata Indigo CSe ( New)on, on 25/7/2010, the earlier car was financed by you and now again i got it financed by you, under the agreement no.[protected] and the 1st instalment wass taken by the supplier but it is strange that my Bank(IndusInd) has debitet my accouint with two ecs checks bounced for my earlier car which i have sold to the supplier, each time the bank has debited me rs.275.75 that is total of Rs.551.50 P and i m affraid it may not continue like that.You have already sent me the clearance certificate etc but the banki is still charging.Please reply me immidiately.Please note my new house no.

Thanks,
Ravinder S sSokhey,
3911, Sector 32A, Chd.Road,
Ludhiana, 141010

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utsav chichani
IN
Jan 23, 2010 10:00 am EST

Dear sir,
i am gopal chichani i recently got a bad experience while dealing for a car loan with HDFC bank. i will closed my car loan a/c no. [protected] on 03/12/09 but NO OBJECTION CERTIFICATE (NOC) should not reach at this time and i will go to your ujjain branch for asking about the NOC and they will not gave me a proper answer so kindly gave me proper answer about that

Regards
Gopal chichani
[protected]
[protected]
[protected]
Address - 3 Amar singh marg freeganj ujjain (M.P.) 456010

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Vikas baliyan
IN
Jan 15, 2010 8:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear sir,
i am vikas baliyan, working with Glaxosmith kline consumer health care ltd, i have an HDFC Bank Corporate Salary Account from last 1.5 year and my salary is 15900 per month, and i submitted all the doc. related with loan i.e.Passport copy, PAN Card, Latest salary slip with form 16.
but sonipat branch lotd me that you are illagibale for loan.
pls. help me out, i do not have any other bank account from where got loan.

Regards
Vikas baliyan
[protected]

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ranjeet mishra
Nov 04, 2008 6:50 am EST

i recently got a bad experience while dealing for a car loan with HDFC bank.HDFC bank is providing loan @ same interest as with SBI bank, but the installments on calculation showing a difference of Rs.10, 000, above of all the agent (authorised by HDFC bank) deal like a mafia DON to the customer when i asked about the difference they are charging to me.when i decided not to take loan from HDFC bank because of no communication as well because of misbehaviour the agent came to the car showroom to stop my delivery of the car like a MAFIA.

so in this competitive world HDFC bank hiring such kind of people.

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ABHIJEET SINGH
Aug 15, 2008 8:43 am EDT

HI MY NAME IS ABHIJEET SINGH, I TOOK A USED CAR LOAN FROM YOUR BANK ON AUGIST, 2007. OF 151, 500.
AND TILL YET I HAVE NOT RECEIVED ANY DOCUMENTOR PAPER REGARDING MY LOAN .2ND DATE OF EVERY MONTH MY ICICI A/C IS DEBITED WITH AN AMOUNT OF RS.4490. NOW I WANTED TO PAYOFF MY BALANCE IN LUMPSUM. BUT I9DONT HAVE ANY LOAN A/C NO THROUGH WHICH I CAN KNOW MY LOAN PRICIPLE AMOUNT TO BE PAID..WHENEVER I CALL TO THE CUSTOMER CARE THEY CANT TRACK MY RECORD..NOW JUST I WANTED TO KNOW HOW CAN I KNOW MY LOAN AMT DUE TO PAY.
MY CONTACT NO:[protected]
ADD:B/310-C, NEW ASHOK NAGAR, DELHI-110096.

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12:00 am EST

HDFC Bank varying and in-convenient ecs dates

I have taken a personal loan from HDFC and filled an ECS mandate form after loan approval. But the bank representative who took all the forms and completed documents did not tell me about the ECS date.

In the month of repayment of first EMI, I suddenly received an SMS quoting that my first EMI through ECS was due on 7th day of that month. Please note that this date is not convenient for me as all my funds and salary transfer on 7th itself or by 10th day of the month.

Moreover, the ECS transaction is being held on different dates. Once it was held on 8th, once on 9th and other time on 7th day of the month. Due to this discrepancy I could not deposit money in my account and finally I was penalized by my bank (ICICI) with which I had my salary account.

When I contacted HDFC customer care, I was informed that this date could only be decided at the time of form filling when my loan was approved. So, the customer should have right to choose the appropriate date as per his/her convenience. But the banks are not giving that right/ information to the customers and making them fool like HDFC bank did to me.

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yeligeti sudhakar
IN
Jun 24, 2010 7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

dear sir,
i have cash on call loan rs.150000.00, getting installments every month 5705.34, but in between that installment is going up to 7585/-, why it is comming like that .
in that loan period i am not used my card for any purchase,
i want clarity from you.
y.sudhakar,
ref no.051423001l0026248,
my card no.[protected]

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Yogesh
IN
May 06, 2009 6:08 am EDT

I have applied for loan. your bank are saying that loan i will get within a week. but from last 15 days still, I am not getting any responce from your bank. you have collected all the required documments from me 15 days befor. I have received a massage on my mobile that my loan application has been accepted. but still i am not getting loan till now. Please do neccessary action regarding this matter.

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Ms Madhulika Raman
IN
May 06, 2009 2:55 am EDT

Dear all,
Take my sincere advise. Do not open account with HDFC, you may consider closing the bank account instead. I hold an account with them at the Dwarka branch in New Delhi. believe me for the past 3-4 months I have tried in vain to get my address changed with the bank. I have posted two requests with all documentry proofs, followed it up with the grievence cell and the bank manager Mr Pathak on e mails and telephones, sent further documentry proofs on assurance that the job is already over. only to be told by the bank SORRY...START ALL OVER AGAIN.I still remember how the agent from the bank pleaded and begged to convince me open an account with HDFC.I am yet to come across a more insensitive organisation.
Ms Madhulika Raman

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common man
IN
Mar 29, 2009 3:35 am EDT

For last 5 weeks I am getting calls to pay credit card dues of amounts ranging from 3000 to 40, 000 Rupees. I have repeated requested transaction details in email or on phone or in person through HDFC executive but these requests were not fulfilled. My email ID was taken but no statement was sent. It seems I am being targeted for harrasement. Today I got call from a lady called Khushi from +[protected] around 12:58 pm who claimed an outstanding amount of 40, 000. She said her Head from Bangalore will join a conference call. Later another lady called saying sorry it was not 40, 000 but 4, 000. I again expect HDFC to not harras by multiple calls, provide facts and then claim amounts. The rudeness of this entire pattern of behaviour has shocked me and I intend to lodge complaints with RBI, Police or any other authority that will take swift and stringent action against HDFC bank.
Thanks
Ujwal Tickoo

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virendra kumar
Oct 20, 2008 3:34 am EDT

i did not get my credit card yet so plz inform me where it is when should delivered to me at my off add me 3 dr g.c narang marg near university metro sta

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Bharathimohan
Sep 26, 2008 6:44 am EDT

This is Bharathimohan, Ac no: [protected]. Branch:Kodambakkam in chennai.This is salary account.

I DID GOT DEDIT CARD, I WANT DEDIT CARD

i working as markering executive in HDFC Bank in Kodambakkam in chennai.i got cheaque book today26.09.2008, but i did got debit card, so i want debit card, mailing address: 2/118 North Street, Athivetti(post)Pattukkottai(TK)Thanjavur(Dist)

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charu63
Sep 18, 2008 1:04 am EDT

Dear Sir /Madam,

On 22 July 2008, your field executive came to my office & requested for opening A/c.. I agreed to it & given my my cheque & other details, & informed him that i need Ghatkopar Branch & then too your executive Mr. Ganesh Pawar - Cell No. [protected] had opend my A/c at Carwfard Market...
Today my A/c is open, but still date i havent received a welcome kit... customere care says that my address is incomplete, but then too on same address i received customer Id no, & my debit card PIN No. without debit card...

Then i Opened A/c with Bank of Borad, with in 7 working days i received my all details & now i am happily banking with BANK OF BOARD..

Its was harrsment for me to open A/c with HDFC... Since 2months i following up, but till today no response..

Regards,
Charulata Chauhan
A/c no: [protected]
Cell: [protected]..

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dinesh kumar sharma
Jul 03, 2008 6:10 am EDT

dear sir/mdm
on date of 30th june i draw 15000 rs from hdfc bank ATM at centrel market panjabi bagh delhi but i have got no amount but amount detected from my account. then i place a complained in customer care & my complained no is [protected] but there is no response from hdfc bank till now . ifor yors kind information i m ur custmer from six yearso kindly give attention towords me, thanks
Regards
dinesh kumar sharma
A/C No [protected]
Ph no [protected]

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Jyoti Joshi
Jun 13, 2008 2:50 am EDT

HDFC Bank is the worst bank in this world. They ask for so many documentation before loan approval. And they deduct money from your savings account without your approval for your credit card dues and do not even reverse it.

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gavali prabhuling dhondappa
Oct 03, 2007 11:01 pm EDT

Sir my hdfc salary a/c no is [protected] with ATM now i am retired from army service. my salary is stoped now my a/c is closed by bank my balance is not recd my a/c no is ponda (goa) branch please remaining balance send with my address

my home address :-

Gavali Prabhuling Dhondappa
Santh gajanan mharaj Socity, Near Shiv Chatrpati High school, Kondwa Bk pune - 48

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I applied for the personal loan with HDFC bank. At the time of application i was assured that loan will be sanctioned within 7 days and fund will be transfered to your account. After 20 days of Application HDFC bank employees are unable to process the loan and still dont know the exact status of the loan.

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12:00 am EST

HDFC Bank unnecessary delay in personal loan processing and unprofessional handling of verification process

I hold a salary account at Kasturba Gandhi Marg, Bangalore, India. I am working with Unisys Global Services-India, Purva Premier, 135/1, Residency Road, Bangalore-560 025 since Sep 2006 and my account no. is "[protected]" .

I had applied for a personal loan for Rs. 1,00,000.00 (One Lakh Only) in mid January 2007.It took HDFC more than a month's time to process my application and even on 20th Febraury'07 the status still remains uncleared.The excuse they gave me was that I had not provided them with enough details on my residential address in Bangalore and due this they had not been able to process my application. If the banking professionals are not able to locate a house in a posh locality like Indira Nagar in Bangalore (the address was the same as given on the Rental Agreement) and still they could not locate the house even after my giving them proper guidance to the route to my house. It is certainly not my mistake.

The best part is even after they had visited my house after I had to personally escort their representative on 17th February 2007. Even after their physical verification of my residential address at No.3,Appaiah Reddy Palaya,Double Road, Near ESI Hospital, IndiraNagar, Banagalore-560038 I again get a called 19th Feb'07 from HDFC Bank wherein another executive calls up saying he is from HDFC and is in Indiranagar and would like to visit my house for verification. This made me lose my temper and I replied stating that I am no longer interested in any loan from their Bank and they should stop bothering me, since it was probably their 25th call to me asking for verification.

Its really sad to know that a Bank like HDFC verifies so many details on a loan application for Rs One Lakh that they even went for physical verification at my Permanent address where my parents stay (Delhi: 20/67, Lodhi Colony, New Delhi-110003) and made lot of inquiries about me that they even asked questions like " How many rooms are their in the house". Believe me legally also till my parents sign any documents no company can compel my parents to make payments on my behalf (so the exercise was useless I think) . HDFC considers UNISYS Global Services-India a good company and since I had asked a loan for just One Lakh ( keep in mind that my Gross Pay Package at Unisys is 4.75 Lakhs and the monthly take home salary is around 36,000/- .) I do nopt see any reason why it took them more than one month and even than they had not approved my loan.

The had literally harassed me making calls to me, asking me to fill their application forms again and again. Giving verification calls. They even went to the extent of asking for my MBA certificate. (I have no clue what does a bank has to do with an applicant's educational certificates which only your employer needs).They had my salary slips of Unisys, my experience certificates, my appointment letters of places/companies I had worked at. It was really a painful ordeal for me dealing with HDFC for a small amount that it has made me so irritated that I finally decided to bring this process to an end by asking the Bank that I am no longer interested in their loan ( On 19th Feb'07).

Believe me it was the most painful experience I ever had with any bank.

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vinoth1986
IN
Aug 20, 2009 5:17 am EDT

The worst bank i ever seen is HDFC. They treat you like S**T after taking the loan. Any document incorrect or mistake, they threaten you sa if u did a crime.

Pls don't use this bank any loan or any bankings.

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S.M.MOBEEN BASHA
Aug 08, 2008 12:37 am EDT

Dear Sir,

I have submitted my documents last 8 days back to Mr.Ram in Bangalore. But till now I have not received any verification call. I kindly request you to do the needful immediately.

Regards
Mobeen Basha.

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I owned a credit card with HDFC in 2005 and i have surrendered the card in the same year. After one year my saving account was put on hold by HDFC credit card department saying i had to pay Rs.5000/- to continue have access to my savings account. I never had any outstanding payment when i surrendered the card. After one year i get a letter that i have a...

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12:00 am EST

HDFC Bank debited money from my account

I would to draw your kind attention that I pradeep kumar R/0 I-79, Gali No. 10,Brahampuri, Near PRadhan Dairy New Delhi 110053 have got the HDFC credit by many requests made by the the officials of HDFC Credit Card. It was my first mistake. Now I am suffering a lot. I want to complaint regarding the amount debited from my account in respect of credit card payment. which not due to my part. Have they right to debit the amount from the my own saving account of HDFC You pleas suggest and I will show all the documents how they are debiting this amount.

Without my notice how they get debited the amount from account. This is my grievance and the amount they have debited is itself wrong because card is free and they debited the renewal fee amount of the card.

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G.S.TONY JAY KUMAR
Sep 13, 2007 1:44 am EDT

Dear sir,

I have received a balance transfer cheque from your side to my ICICI Bank Credit Card with number: [protected] for Rs.10, 000/- received this July ’2007. The amount is not credited to my account and I’ve also lost the cheque advice sent by you with the cheque. Now I enquired the collection staff representing ICICI Bank and they have told that the amount is wrongly credited by HDFC Bank because the account number entered in the cheque is not yours and for clarification they are asking the proof of the balance transfer. Kindly do the needful at the earliest.

Regards,

tony gs
trichy
[protected].

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Hidden
May 11, 2007 10:06 am EDT

HDFC Bank have "COMPLAINT BOOK issued by RBI". Remember its a complaint book not any online service
Write your issue in it only HDFC Manager like "Ashwini Gupta" of Rani Bagh Branch may stop you in writting that do write in RBI Complaint Book

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Resolved
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I am fade up of your services. Day by day they are getting worst. Everyday new problems are occuring. My a/c is salary a/c where in I can keep zero balnace while I am getting the messages that your a/c balance is low it should be minimum 5000. My salary is regularly credited my a/c, then why I am receiving such messages? For this information I called on...

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12:00 am EST

HDFC Bank bankers robbery!

I want to put my views and opinions about HDFC bank and my horrible experiences that one may doesn't want to go through. I have a very pathetic experience with HDFC two wheeler loans and the issue still remains unresolved by them. In November 2004, I had taken a two wheeler loan from HDFC bank which made me a proud owner of my bike. I have been a loyal customer to them and have never defaulted in any of my payments and have never done it in my life. We all know how important our credit history is to us.

My loan account number is 879160 and my name is Mr. Kuchi Venkata Subbarao. I do not stay in India currently and so may not be able to take timely appropriate action against these crooks. I have my parents staying in India who have to go through the harassment made by the bankers. As we know that two wheeler loans are only given if we provide post dated cheques of the amount required to be given to the bank. All my installments have gone through smoothly except for one in the month of May 2005. The reason for the same not going through was due to signature mismatch.

To the best of my knowledge I have only one signature which I make wherever required. However, the very next month there was a phone call made to my place and asking to make an alternate payment with late fees. Since I was not there that time, my parents had to make cash payment to the person appointed by HDFC for collection. Nevertheless, after making payment a receipt was handed over to my parents saying that the payment was then cleared. Till today I was living in complete peace and the loan was closed and the last installment got debited in the month of October 2006.

All of a sudden today my parents receive a letter dated 18 November 2006, using the extreme harsh language and threaten to have the bike confiscated and auctioned to recover the amount due from me at my cost. After having a word with the customer service (harassment) executive, I realized that the letter was in respect of the installment not received by them in May 2005 and I should be really glad to the bank for their early response for which i have already made an alternate payment. Surprisingly the letter also used words like "instead of repeated reminders i failed to make the payment" where as there was no single correspondence sent to me at my address. I was promised a reply within 3 days by the executive but there is no reply till date even after 5 days.

Following is a list of my concerns and will be very grateful if you can take it forward to the person responsible for the blunder.
a) Why don’t they have complete details in their systems if the payment was collected by their own representative?
b) If it was to do with an installment of May 2005, were they sleeping till now?
c) If they had a system saying that the payment was not made for that month, why was there no correspondence sent or phone call made to me till now about this?
d) Why did the letter use words like "instead of repeated reminders" when there was no single letter sent or a phone call made to me.
e) While talking to the customer service rep. I was asked if you have the receipt? I said I had the receipt but never expected you to come back so late asking me for it. Am I wrong if ask you to produce the receipt of your class tenth examination fees? Can I expect it to be preserved for me?

I do not expect my parents to go through any inconvenience just because i am not there to handle the situation especially when we have cleared all our dues and have no liabilities on us.

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Veronica Christopher
IN
May 22, 2009 9:36 am EDT

Dear Sir/Madam,

I hereby express my deep dissatisfaction I hold currently with HDFC as its account holder after a long compromise on the bank's attitude. But i should say the customer service departments attitude had been terribly disappointing and very irritating almost at every encounter I had with the bank.

To start with I am an salary account holder of HDFC; not because I had a genuine natural interest in HDFC but because the organization that I work with had tie up with this new private bank. I had no option but to open a salary account with HDFC.And when I was opening the account there was enough pressure on me to get a credit card as well as it if life time free and I happened to sign it to avid the through follow ups to 'take the card'. And that’s when my problems started with the bank. (Details of the credit card - I do no feel comfortable revealing online but on your contact to my personal e-mail Id, I will be free to disclose the same)

In btwn Aug - Sept 2006 - I opened the HDFC credit card.

In Dec 2006 : I had a 'stolen & replacement' fraud on my credit card .

When I called the customer care, there were of least help initially because they were hardly enquiring as to what has happened instead sounded suspicious with me- which was funny. They were however at least kind enough to tell me the shop names where the card was used. Along with my husband, I did the initial investigation (being worked with the fraud analysis dept) and with the help of the shopkeeper, we were able to identify who did it. WE CALLED THE BANK GUYS and asked them to deal it further 'their way' now that we know what happened. One executive by name 'Mahesh' has come to my home and I have told him very clearly that - ''PLEASE CLOSE MY CREDIT CARD ACCOUNT''. He said IT WILL BE DONE once I sign the fraud declaration, which the bank has sent to me couple of weeks later and I have signed it & sent them back. In 2 days of time. FROM THEN, I HEARD NOTHING FROM THE BANK FROM THEN. When the fraud happened in Dec 2006, I roughly remember the total due on the card was app. 33000.00 Rs 30000.00 was fraudulent which I have recovered from the fraudster with the help of the agent. However the rest app. 3000 (I hardly remember) was due from my side. As it was Christmas time I have requested the guys to come and collect the payment the next month i.e, January 2007. IT NEVER HAPPENED. There is absolutely no resp from the bank re my request from Jan to June 2007. When I get the statement I very clearly told them that I won't pay the extra charges for no fault of mine.

In June 2007 - I had an assignment to go to LONDON for few months on business. Before going, I have called up the bank and spoke to 'swapna', I guess - and told her that I wont be available in India for quite some time so please send somebody to my home so that I can make the payment and even if i am gone I am leaving the money behind, please collect. The girl was happy and so was I. BUT IT NEVER HAPPENED. I retuned Dec 2007.

January 2008, I get a call that the amount is due !? I call up the customer care and they apologised and asked me to make a 1000rs payment and the account will be closed. I did it the same month.

This is May 2009 - almost 2 years of my request to 'CLOSE THE ACCOUNT AND SETTLE IT'. In spite the guys never turned up to collect the amount, they went on adding the charges for these 2 years and at last made up the amount now close to some 5000.00 rs, which is ridiculous.

When I speak with the customer care (Shalini and Ms lata) - they are hardly aware of the facts because they don’t have a track of my record. They only told me that the card was 'PERMENANTLY SUSPENDED?! Which was a surprise to me. And then they divert me to 'Collections'. And the girl that spoke to me is the most 'un-empathetic', un-apologetic' and stubborn girl ever bluntly throwing the 'attitude' that she can do nothing and I have the make the total payment !? Repeating the same statement word to word like a feeling less machine with absolute no consideration to what a customer would go through!

This is totally BAD

FIRST : EVEN AFTER SIGNING THE DOC, THE BANK DIDN’T CLOSE MY ACCOUNT.
SECOND: I DON’T HAVE THE ACCOUNT AVAILABLE ONLINE FOR ME TO MAKE ONLINE PAYMENTS
THIRD: I WORK 6 DAYS A WEEK AND I DO NOT HAVE TIME TO MAKE PAYMENT BY WALKING INTO BANK's BRANCH.
FOURTH: MANY REQUESTS ASKING THE GUYS TO COME TO MY HOUSE AND COLLECT THE TOTAL PAYMENT WAS NEVER CONSIDERED.

I work with multi-national bank and my work involves a lot of travelling (internally and abroad). I work 6 days a week and have only Sunday as a holiday. I have told this matter to the bank guys a hundred times already, whenever I call them or whenever they call me but still the calls and chasing wont stop. Often, I had calls from the collection guys of the bank 'reminding' me to make the payment - enough embarrassing and annoying, when you were to be 'reminded' in the middle of a busy day.

I request you most humbly please consider this and the many times of embarrassment the bank would have passed me through, not only by not acknowledging my requests but by continuously chasing for the amount which I am not liable for!?

Appreciate your quick response.

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abdul qadir
Jun 17, 2008 12:57 pm EDT

dear sir/mam,
I want complaint that i had taken near about 30, 000/= (thirty thousand) through HDFC credit card, i m not able pay this becoz my payment is delay,
so one lady called me on 16 june at 5:08 p.m. her behavior was un tolerate able she had spoken very rudely to my son & the phone had come from [protected].
i want close my credit account becoz of this misbehavour & I will give this money on 20th june and after that u have cosed my account.

UNIVERSAL ENGINEERS
Dehradun Road Khanalampura
Saharanpur - 247001 (U.P)
ABDUL QADIR
Mob- [protected]
[protected]
[protected]

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abdul qadir
Jun 17, 2008 12:30 pm EDT

dear sir,
i am writing this becoz of very rudely behavior on phone on the 16th june at 5:08 pm. i had taken some money through
HDFC credit card.
The phone no. of your branch [protected]. one lady talked to me with very rudely manner.

So, actually i want to closed my credit account i want to tell you that take your money which is approximately 30, 000 (thirty thousand, take your complete money on 21 june. & closed my credit account.

Abdul Qadir
[protected]
[protected]

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Birla rsearch
Apr 10, 2008 9:21 am EDT

HDFC BANK BRANCH, ANANDEEP BUILDING CITY CENTER, GWALIOR, MANGER, sailendra neol HARSH PUBLIC BY HAVING RUDIMENTRY ATTITUE THAT HE WILL NOT OPEN NEW A/c IN BANK

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Anjum Siddiqui
Mar 18, 2008 8:23 am EDT

HDFC is so pathetic that any of the ATMs never have pay-in slips. I live in Noida and unfortunately my company's salary account is with this bank. I needed to deposit a simple cheque and for that I checked all the ATMs in Noida. Like a stone age, none of them had pay-in slip forms. I wonder how we would rate such service on a scale of 1 to 10, maybe -5 ! I dont expect the bank authorities to improve this as they have never done it before but if they do, they may save the remaining customer database that they have from switching to other competent banks or even rather government banks.

K
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KETAN DESAI
Feb 29, 2008 11:19 pm EST

i have my salary account with hdfc bank ,Ashram road branch at Ahmedabad & my reseident at naranpura A'BAD.(7 kms. away from ashram raod branch ) .If i want deposite cash amount in naranpura branch, is it possible? please reply me

K
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KETAN DESAI
Feb 29, 2008 11:16 pm EST

i have my salary account with hdfc bank ,Ashram road branch at Ahmedabad & my reseident at naranpura a'abd.(7 kms. away from ashram raod branch ) .If i want deposite cash amount in naranpura branch, is it possible?

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Gyanendra Sahai
Mar 30, 2007 6:46 am EDT

A copy of email to HDFC Bank Ltd:

Grievance Redressal Cell,
HDFC Bank Ltd
Old Bldg; "C" Wing' 3rd floor
26-A Narayan Properties,
Chandivali Farm Road
Off Saki Vihar Road, Chandivali
Andheri: East; Mumbai 400 072.

I m having a savings bank salary account in your bank at your branch located at Ansals Fortune arcade K Block Sector 18 noida-201301 Uttar Pradesh my account no is : [protected] so there are some complaints regarding to this account as I m totally harassed by this kind of poor service of your bank & I am totally fed up with your banking services & customer care help line due to the following reasons :----
1.your bank closed my account without informing me either in writing or in verbal way
2.There was some money which had been transferred from my provident fund office thru my previous employer(M W ZANDER S PTE LTD 205 OCEAN COMPLEX SECTOR 18 NOIDA) in this account on 08.01.07 thru cheque number 021388 amount Rs.12076 along with another cheque with cheque number 072211 amount Rs 4328 also on dated 08.01.07 & two more cheques were submitted on 10.01.07 whose cheque numbers were 023597 & 003740 & amounts were Rs 10377 & Rs 4080 simultaneously but till date I haven't received my payments so far & when I called your customer care helpline number at noida , they assured me to get my payments within 2-3 days they had given me the following call numbers :

1. complaint number [protected] on dated 08.02.07
2. complaint number [protected] on dated 14.02.07
3. complaint number [protected] on dated 27.02.07
4. complaint number [protected] on dated 02.03.07
5. reference number against previous complaint: [protected] on 15.03.07 the bank assured me each & every time to get my payments within 1-2 days but i didn't expect this poor kind of service from the bank I having a salary account at present also in your bank in Hazratganj branch at Lucknow Uttar Pradesh as I am working with Voltas Limited at present & here my salary savings bank account number is [protected] so, I kindly request you to please transfer the above mentioned cheques in my present salary account at the earliest because I am facing a financial trouble due to this kind of harassment by the bank & please solve this problem on a very urgent basis.

Regards
Gyanendra Sahai

Voltas Limited
5,park road saran chambers Lucknow Uttar Pradesh 226001
Salary savings bank Account No. : [protected]
Branch Name : Fortune arcade K Block Sector 18 noida-201301 Uttar Pradesh

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This is to bring your kind attention towards my problem. HDFC Bank has issued a Credit Card in my name but I never received the Credit card. The Bank agents handed over the card to someone else without matching my signature and without informing the issuance of card. On 12-10-06 and HDFC Bank Agent informed me that an amount of Rs.9975/- is debited from my...

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HDFC Bank reviews first appeared on Complaints Board on Dec 3, 2006. The latest review High priority - urgent request for resolution of multiple fraudulent transactions impacting business operation was posted on Nov 11, 2024. The latest complaint Mobile banking app was resolved on Dec 10, 2021. HDFC Bank has an average consumer rating of 2 stars from 690 reviews. HDFC Bank has resolved 157 complaints.
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    1st Floor, C.S. № 6/242, Senapati Bapat Marg, Lower Parel, Mumbai, 400013, India
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