Hearthstone at City Center’s earns a 1.0-star rating from 5 reviews, showing that the majority of residents are dissatisfied with living experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
When I moved out, they charged me a whopping $2500 to replace the carpet with hardwood flooring
When I moved out, they charged me a whopping $2500 to replace the carpet with hardwood flooring. Can you believe it? They couldn't even tell me how old the carpet was or how much longer it would have lasted, so we couldn't negotiate a fair price based on wear and tear. And to make matters worse, they just sent us a bill without any explanation, and neither the billing company nor the apartment complex bothered to return our calls when we tried to understand the charges. It's frustrating, you know? They're upgrading all the apartments and getting rid of the carpet anyway, so why should I have to foot the entire bill for the flooring when it's part of their remodeling plan? It just doesn't make sense to me.
I'm so fed up with the office at Hearthstone
I'm so fed up with the office at Hearthstone. Every time I need to do something, like renew my contract or show my insurance proof, it's such a hassle. And with this whole COVID-19 situation, it's even worse. They won't let you in without an appointment, which I get. But I've been calling them multiple times a day for three days straight and no one picks up. And if they do respond to your email, it takes them forever. But they expect you to do things right away or face consequences. I don't recommend living here, it's just not worth the trouble.
Hearthstone at City Center Complaints 3
This weekend, something happened at our apartment that put my family in danger
This weekend, something happened at our apartment that put my family in danger. So, we thought it would be best to stay at a relative's place in another state for now. But, we've been trying to get in touch with the apartment's front office for the past few days, and let me tell you, it's been a real struggle. We've made like 20 phone calls, sent 2 emails, and left 2 voice mails, but we haven't heard a peep from them. It's been 4 whole days of silence. We really need to move out because we don't feel safe here, but it's gonna be impossible if they don't respond. It's like they don't give a hoot about us residents, which makes this place super unsafe.
I lived at Hearthstone at City Center from April until earlier in January
I lived at Hearthstone at City Center from April until earlier in January . Before I moved out, I paid all the charges and cleaned the unit really well. When I handed over my keys, the apartment was in good shape, with just a few small scratches and stains that come with regular use. But today (1/7), the landlord sent me a bill saying I owe them $2509.53 for charges, cleaning, painting, and damages that they didn't specify. They also said they're keeping my security deposit to cover some of these costs, and I have to pay the remaining $2109.53. It's really insulting considering I was a good tenant and made sure to leave the unit in the best condition possible.
I moved in on 6/18 and on 6/19 I reported my bathroom sink hot water constantly runs
I moved in on 6/18 and on 6/19 I reported my bathroom sink hot water constantly runs. They said they would have someone come out and take care of it. On 6/24 I received an email of my maintenance issue being resolved, nothing had been fixed. On 6/28 I filed another maintenance request for the same issue. On 6/30 I paid what the website said I owed in rent which was $1087.47. I paid by card which charged a processing fee which put me at a total of $1114.86. On 7/1 I received an email my service request had been resolved. 7/1 was my day off and I was home all day, no one ever came by to fix anything so the service issue still had not been resolved. I replied to that email letting them know no one had been by and nothing had been fixed. 7/2 they resubmitted the service request. 7/15 I got a statement showing I owed $2889.95 for rent. I went in the office that day and was told it would be fixed by 7/19. 7/22 sent an email got a response on 7/23 this would get resolved. Nothing been fixed.
Is Hearthstone at City Center Legit?
Hearthstone at City Center earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
A long registered date for hearthstone-living.com can be seen as a positive aspect for Hearthstone at City Center as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Hearthstone at City Center's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Hearthstone-living.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Hearthstone-living.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Hearthstone at City Center and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About Hearthstone at City Center
One of the most notable aspects of Hearthstone at City Center is its commitment to providing residents with an exceptional array of amenities. The community boasts a state-of-the-art fitness center, complete with modern equipment and dedicated spaces for various workout routines. Whether you prefer cardio exercises, weightlifting, or group fitness classes, Hearthstone at City Center has you covered.
In addition to the fitness center, residents can also enjoy a resort-style swimming pool, perfect for relaxing and unwinding on hot summer days. The pool area is beautifully landscaped, creating a serene oasis within the bustling city. Lounge chairs, umbrellas, and a poolside cabana further enhance the experience, allowing residents to fully indulge in the luxurious surroundings.
For those who value outdoor activities, Hearthstone at City Center offers meticulously maintained walking trails and green spaces. These areas provide a peaceful retreat from the urban environment, allowing residents to connect with nature and enjoy the fresh air. Whether you prefer a leisurely stroll or an invigorating jog, the community's outdoor spaces cater to all fitness levels and preferences.
The architectural design of Hearthstone at City Center is another standout feature. The buildings boast a contemporary aesthetic, with sleek lines, expansive windows, and high-quality materials. The attention to detail is evident throughout, creating a visually stunning environment that exudes sophistication and elegance.
Location is key, and Hearthstone at City Center certainly delivers in this aspect. Situated in the heart of the city, residents have easy access to a wide range of amenities and attractions. From upscale shopping and dining options to cultural landmarks and entertainment venues, everything is just a stone's throw away. The community's central location also ensures convenient access to major transportation routes, making commuting a breeze.
In conclusion, Hearthstone at City Center is a remarkable residential community that offers an exceptional living experience. With its luxurious amenities, stunning architecture, and prime location, it stands out as a top choice for those seeking a sophisticated and convenient lifestyle. Whether you're looking to relax by the pool, stay active in the fitness center, or explore the vibrant city, Hearthstone at City Center has it all.
Overview of Hearthstone at City Center complaint handling
-
Hearthstone at City Center Contacts
-
Hearthstone at City Center phone numbers+1 (720) 464-5986+1 (720) 464-5986Click up if you have successfully reached Hearthstone at City Center by calling +1 (720) 464-5986 phone number 0 0 users reported that they have successfully reached Hearthstone at City Center by calling +1 (720) 464-5986 phone number Click down if you have unsuccessfully reached Hearthstone at City Center by calling +1 (720) 464-5986 phone number 0 0 users reported that they have UNsuccessfully reached Hearthstone at City Center by calling +1 (720) 464-5986 phone number
-
Hearthstone at City Center address932 S. Helena Way, Aurora, Colorado, 80017, United States
-
Hearthstone at City Center social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!