Hess’s earns a 2.9-star rating from 29 reviews, showing that the majority of energy consumers are somewhat satisfied with products and services.
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customer treatment
there are 3 employess that are absolutly incompentent at this location! 1st is a woman about 50-60 who yells at customers has money counting issues and generally a veryu very poor attitude towards everyone entering this store. 2nd is a man in his 30s whom is always in bathroom the entire facilty smells from his constant usage of restroom area! he also cannot count money even though the register is equipped to automatically do so if he could manage to put the correct numerals in to begin with! very poor customer service as well as very poor oral and physical hygeine-i dont like to touch the change he returns to me so always try to have exact amounts to get thru the half hour ordeals with him!lastly this gentleman and i use that term very loosely is incapable of doing 2 things at once such as saying how may i help you and pushing the button so the customer can begin pumping fuel. he once again has extremly poor mannerisms verbally abusive towards customers and i am shocked that this location maintains any business especially when there are several differant companies to choose from. those i have spoken with agree with me and state the only time they patron this local is out of desperation! now whomever owns this place should really do an overhaul and rehire or retrain existing staff in the basic qualities of humanism! good manners decent hygeine-the economys bad but come on 16 year olds would do a much better job with more respect and cleanliness. i hope someone will respond to this on going problem or your doors could close next i know my business is going elsewhere even if i have to drive an extra 50 miles-its well worth it! also im not alone so straighten it up or get ready to lose more business.
Lottery Machine attitude
I have went to this gas station a number of times to buy lottery tickets, the young lady (Katie)on duty tired 5 times to run the ticket, told me the machine always has problems . The only time the machine has problems is when she is working, it seems she is just about the only employee that does not know how to operate the machine, she has given me the name of other places to go to get my tickets. Also I think this young lady needs to be re-trained on operation of the machine. Also this last time she ask me if I could read all the numbers off the ticket so she could put them in the machine(rather time consuming). Thank you for your attention to this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also work at a station that has a lottery machine and what really is frustrating and upsetting is that the lottery is putting machines into places like WAWA & K-MARTS that takes no effort on their part to operate a machine or sell instant tickets it's all done by the customer. So the big businesses reap the profits from the sales and don't have to pay an employee to do so. What really upsets me is that these places are refusing to pay the customer when they win on a ticket and are sending them elsewhere to cash in their ticket and they all seem to end up at my store. I was just informed that WAWA are under contract with the lottery that they DO NOT have to pay out on ticket's if they choose not to. So here are station sits wasting our time writing out checks and wasting our stamps to mail in claim forms to the lottery. What would happen to the lottery if every station would just sell tickets and not cash in winners? Lottery would be up the creek without a paddle. P.S.PLAY HERE PAY HERE THAT SHOULD BE THE MOTTO!
Signed OUT OF MONEY, CHECKS, AND STAMPS
*come up short
I work at a gas station and just got taken off the schedule because I always came up on my lottery. The lottery is very confusing to those who don't play it or never had had an interest. I know its my job, thats what i do to take lottery and give lottery but with that being confusing enough then i have to do the math if someone is buying or i'm giving the money. It is very frustrating to a newbie so be patient. Not everyone wastes their money to corporations who give away money(if youre lucky)
Hi,
I just had a similar experience at the Hess Express at 402 south 3rd street in Lemoyne, PA.
I went in to buy tickets, there was a black male and a white female in the store. I said I wanted to play the lottery, I don't know if he was in training, but she was stooped down doing something I couldn't see, she asked me what I wanted to play. I replied, that when she comes to the machine, I would tell her my numbers.
She came to the machine and said she didn't know if I wanted instant tickets or the numbers. I told her I said I wanted to play some numbers, not purchase instant tickets which is a totally different thing.
I stated I have never been to a place where I was asked what I wanted to play before she even got to the machine.
I gave her my first number, she fiddled with the machine, then said she had to get the manager. I said if she didn't know how to do it, why didn't she say so.
The manager came and I started to give her my number, she said I had to fill out the cards for my numbers, I told her that they didn't have a sign stating this, she then told me that this had to be done everywhere, I told her that was rubbish and if they didn't know what they were doing, don't waste peoples time with excuses. She was very rude and had a nasty attitude.
I went outside and wrote down the store info so I could complain. I was on-line looking for their number to speak with the DM or GM when I saw these postings.
It seems obvious that these stations/employees needs to be properly trained or we should boycott their businesses.
Upset in Harrisburg
clerk refusal to give change/ receipt
On 1/27/09 at approx 10:40 pm, my son stopped to fill the tank in my car before returning it to me. He put $6.00 cash in the tank and then wanted to use my card to finish filling it. He went in the store and the clerk asked him how much, so he said $20.00. The clerk handed the prepaid receipt for $20.00 but when he was done filling the car (which only took $18.25 more), he went inside to collect the change and/or get the new receipt.
The clerk told him that it would be returned onto his card but would not give him another receipt for the gas that he pumped (BTW...they took the whole $20.00).
My husband went back to speak with the manager and she said that the clerk filed a complaint against my son because he was acting suspicious and he tried to buy cigarettes with an ID that showed he was only 17 yrs old. But she couldn't find the complaint paperwork or the copy of the driver's license (the clerk alledgely copied the ID before giving it back), etc...
When asked about the change, she said that he probably already gave it to my son and my son just wanted to keep the money for himself and said that my husband was getting rude with her (you just accused my son of lying).
So my husband said that if he didn't give my son the change then his drawer should be over at the end of his shiftk right? She said that it was actually short that night. Doesn't that raise a red flag? And what happened to all the surveillance tapes that are in all those cameras every where?
Now if this clerk does this kind of scam (or theft as I would call it) to 10 people a night @ $2.00 a pop...that's 20 dollars cash that he does not have to claim and scammed out of our pockets ( i don't know about you but I work hard for my money and with five children to raise, I need every penny).
Whatever happened to the customer is right? Or even customer courtesy? I will not go back to that gas station again...EVER!
The complaint has been investigated and resolved to the customer’s satisfaction.
Six times over the last six months, a Hess gas pump attendant went over a dollar amount and would not give me my coin change. He walked away and pretended there was no problem. I had to confront him and demand my change. One told me he could not give me change and it was my loss. These incidents occurred at two separate Hess gas stations, High Bridge and Boonton, NJ where a different attendant was involved each time. If this is becoming a common practice, the attendant could pocket ~ $500 per month. This is too many times now to be a coincidence.
On April 16, 2009, I visited the Hess station in Lemoyne, PA 3rd and Lowther Street. I wanted to get my truck washed, and when I spoke with the Manager inside, I paid for the wash and went to get my card punched and I said, "After this wash, the next one is free." She told me she could not punch the card, because it was not initalized by the previous employees when I got my truck washed. I was unaware of this rule and apparently the employees were as well. I asked her name, she would not tell me, I then got my money back and did not wash my truck. She stated she would start a new card over again, but I told her that was not fair, as I am a regular customer and get my truck washed there all the time, hence the card that was punched with all my previous truck washes. My card was punched with the initial H. What's the problem? She was rude to me as well. Is someone going to look into this for me? Whatever happened to customer service?
I have a complaint with the hess emploee at hess gas 8580 rroute 1 in port st lucie fl.34952
I will start buying gas elsewhere if the morning manager continues to refuse to sell lottery tickets in morning.She always sytates that the equipment is out of order or the system is down.I go elsewhere and not hess to buy both gas and lottery.I live behind the station in savanna club and it is convenient.This person has been there a long time used to be night mgr and now is AM manager.Please convince her that she has to accomadate the customer.She is rude and uncooperative.
Service Person
I pumed my own gas, but the fill protection device was not working, causing me to over-flow my gas tank.
Gas wa on my car and the concrete floor
I asked the attendand for a bucket of water.
He continued to ignore me, selling ciarettes etc and telling me to wait and to wait again.
He actually did not have a bucket for water.
Spilled gasoline is a danger and I told him so.
He continued to ignore me until I threatened to call 911.
Then he found some absorbant material for the floor, but no water for the outer surface of my car.
This happened on Saturday, September 13, 2008 @ appx. 11AM
Lousy Service; Dangerous Condition in the Gas Station!
Job Scam
Sir/Madam, I got Employement offer letter from Hess Corporation, please advise me the company existing or it is a job scam. Regards, Sajeesh
Read full review of Hess and 7 commentsoffer letter true or fake....
Sir/Madam,
below i mentioned my offer letter can you pl.confirm the company details and employment.
thanks,
regards,
B.Srinivasan,
Abudhabi,
Cell : +[protected]
Hess Exploration & Production LTD, UNITED KINGDOM
9 The Adelphi Building, 1-11 John Adam Street
London WC2N 6AG, England / Telephone: +[protected]
Email: [protected]@hessscorp.org Website: www.hess.com
JOB REF: HESS 07/26/08 DATE: 4TH /09/2008
ATTN: Sree Vaas.
We are pleased to offer you a position with HESS CORPORATION UK. Your start date, compensation, benefits, and other terms of employment will be as set forth below and on EXHIBIT A.
1. Position and Duties. HESS CORPORATION UK shall employ you, and you agree to competently and professionally perform such duties as are customarily the responsibility of the position as set forth in the job description.
2. Outside Business Activities. During your employment with HESS CORPORATION UK, you shall devote competent energies, interests, and abilities to the performance of your duties under this Agreement. During the term of this Agreement, you shall not, without (HESS) prior written consent, render any services to others for compensation or engage or participate, actively or passively, in any other business activities that would interfere with the performance of your duties hereunder or compete with (HESS) business.
3. Employment Classification. You shall be a contract Employee and shall be entitled to benefits as specifically outlined herein.
4. Benefits. You will also receive (HESS) standard employee benefits package (including health insurance for you and your family), and will be subject to (HESS) vacation policy as such package and policy are in effect from time to time.
4.1 Death Benefit: Should Employee die during the term of employment, the (HESS) shall pay to Employee's estate any compensation due through the end of the month in which death occurred and will also ensure that he/she is given a befitting funeral according to the expatriate tradition in his home town.
4.2 Other Benefits
Quality single or family housing in company community.
Personal effects shipment and excess baggage allowances.
Access to some of the finest social and recreational facilities in UK.
Free medical care in UK for you and your family for contract duration.
Excellent educational assistance benefits with family status contracts.
Complete meals also for you and your family as deemed Appropriate.
Life insurance Policy.
Maximum and efficient security both in work place and housing Community.
4.3 Computer Resources: Laptop Computer, 1.6 GHz Processor, 496 MB RAM, 24XCD-RW, 30GB Hard Drive, Floppy Drive, Integrated Network Adapter, Internal 56K Modem, Spare battery and Necessary Software. Full time Internet access is also made available.
4.4 Phones: the employer will provide each employee with one (1) Landline and one (1) Mobile Telephone. This shall have a reasonable credit limit application per month.
4.5 Local Transportation: Standby new company car will parked in your apartment for movement.
4.6 Office Space: Adequate private office space in a conducive and comfortable work environment shall be provided for each employee.
5. Authorization to Work: Due to the second ministerial meeting between American Union (AU) on terrorism, this was held in Washington DC on 12 October 2001. Where regulations adopted on Immigration Reform and Control Act, you will need to present documentation demonstrating that you have authorization to work in UK. This documents, which include work permit, Resident permit, which you will obtain from the UK Commission through a registered Immigration Attorney (Agents are not accepted), that work with them as stated.
6. Severability: If any of the provisions of this Agreement are determined to be invalid, illegal, or unenforceable, such provisions shall be modified to the minimum extent necessary to make such provisions enforceable, and the remaining provisions shall continue in full force and effect to the extent the economic benefits conferred upon the parties by this Agreement remain substantially unimpaired.
SR. INSTRUMENT TECH
10, 500.00 Pounds (GBP) After tax deduction (or Euros equivalent depending on home country and currency preference).
London WC2N 6AG, England
30th SEPTEMBER 2008
TWO (2) YEARS
Any selected candidate for HESS, not presently possessing a valid Residence, Work Permits, Visa shall be expected to personally incur all expenses as shall be related to the processing, procurement of their necessary permits clearance papers with the UK immigration attorney and shall be duly reimbursed and will be substantiated with receipts and HESS will reimburse the employee not later than Five (5) working days after submission of employee’s expense report and receipts.
This is in line with the expatriate statuary law of the UK in compliance with the U.N. Terrorism Act. Find attached for other necessary related details of job.
However, for expatriate services employees who do not presently posses their valid Residence/Work Permits papers and Visa, they are to make contact with the nominated immigration attorney’s address given below for directives and assistance on the acquisition and procurement of their UK valid residence and work permits papers.
Contact Person: Barrister J. A. Markson
Company: Markson Immigration Office
Dept: Ministry of Internal Affairs
Tel: +[protected]
Email: [protected]@visaforeurope.org
Email: [protected]@mail2uk.com
NOTE: All London based employees' are to report personally to our office with identification materials for signing and collection of hard copy of their contract documents.
Congratulations on your success and we look forward to your arrival and we hope be the start of mutually satisfying work relationship.
MR. HENSHAW McClain
HEAD HUMAN RESOURCESS DEPARTMENT
HESS CORPORATION UK
EMPLOYEE SIGNATURE ____ _____________________________________________
EMPLOYEE NAME ___________B.SRINIVASAN______________________________
EMPLOYEE ADDRESS _________UAE, Abudhabi____________
EMPLOYEE MOBILE/TEL _______+[protected]______________________
this is kamran, this agent full fake
(1) HESS Corporation
(2) EPPCO Dubai Uae
I Received the Same letter from The Arab Contactors Butt how they make their money1d
Hi,
I am Taher from Singapore. I also get same offer. I check
www.hess.com in career opipon have details. if they ask money for any purpose it means they are fake. They are using Hess company domin and some email user ID.
Please don't give any money to them for your safety.
email: Mohammad_Taher@fwuk.fwc.com
Hi
I also get a job letter from Hess company. Now they are asking me to pay money for Visa processing. Can you tell me this company true or fake?
THATS TARUN HERE SENDING SOME TEXT TO CONFIRM
CHEVRON TEXCO OIL PROJ. IN SCOTLAND
HR;NICKY MELVIN
PH-[protected]
[protected]
EITHRE THEY R FAKE OR NOT PLEASE CONFIRM ME OUT.
Crappy clerks
Cashiers park in front of store 2. Cashier parks her car in front of pump 6 everyday and marks pump out of order 3. Cashiers don't even say thanks 4. Skinny tall girl in morning is on her cell always complaining about workers from the night before and saying she is going to fire them 5. Cashiers in kitchen area hide when gas line in store is busy so they wont have to ring anyone up 6. No paper towels at pumps and bathrooms always dirty 7. Cashiers smoking pot in parking lot while on break at night 8. Cashiers running outside and leaving cuts in line so they can talk to guys 9. Air pump has never worked correctly since station opened - lets more air out of your tire than it puts in 10. Some genius from hess needs to teach these dummies some manners. 11. Pumps always broke down at least a third of them at all times 12. They store food and hess toy trucks in ladies room and tell you it is out of order for the entire xmas season - but the employees keep using it... makes you hungry?
Gas delivery man
On 4/25/08 at approximately 8:44 pm I was waiting in line for fuel. A truck was getting diesel an I was next in line. The man got in his truck so I pulled up closer at the same time your fuel truck, cab #0619T registration 8L877C, Trailer #97E8 Registration TAV17Y, pulled up approximately 10 feet from my bumper and laid on his hord and trew his hands up in the air. At this time the man that was done gettig fuel pulled away and as I drove in I rolled down my window and so did your delivery man and he stated "what is your problem" I said "I'm just trying to get fuel but nice way to represent Hess." I proceeded to get fuel $133.00 worth of diesel. I paid and came back out of the store and asked him why he had to act like that. He said "why aren't you courtious you should have moved your vehicle so I could get through. I replied "the man in front of me was just getting ready to leave after i was waiting for 5 minutes you were there at max of 5 seconds.' He said "I thought he was still in the store." I replied your right you thought he was in the store and yet he was pulling away so all that horn blowing and yelling was for nothing. He said ya whatever.
I own a Excursion and fuel up about every week and a have for the most part at a hess gas station about $160.00 every time I fuel. I think I will be looking for a different corporation to purchase my fuel after this incident. I hope Hess Corp does not approve of this behavior.
Thank You
Hess gas station #09473 has got pumps that do not give a receipt 40% of time.
I have experienced that several times at another Hess station in Lehigh Acres, FL.
I've since stopped going there for that reason and 2 others.
Jim
It's a gas station! It's not a five star hotel. I would love to come to your house and tell you how many times you run out of toliet paper. GET A LIFE
Hess Gas station #09245 on the corner of SR 54 and Bruce B Downs in wesley chapel florida also you can NEVER get a receipt. It happens over and over again. I try to avoid getting gas there as it is a pain in the $#8# to have to wait in a line with 6 people buying items and all you want is the receipt that you should have gotten at the pump. with large oil companies making mega profits you would think they could get something right.
wanda
On going problem that never gets resolved
This stations computer for gas pumps are forever being "down". We entered our debit card # and it says sale cancelled. Today March 4 2008 at the Hess station #9453 on Roosevelt Blvd, Largo FL 2 customers walked out because of this same reason. We have doing business with the station for 5 yrs and this seems to be an on going problem that never gets resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
Walked in Hess to cash in a small scratch off ticket and they asked me my age. I told them it was none of their business. I am a 67 year old woman who does not look 18. They would not cash my ticket and when I contacted WilcoHess, they said it was their policy to ask everyone. Needless to say, their policy sucks and I will not return to Hess again, here in NC or anywhere else. I went down the street and cashed in my ticket and told the person behind the counter and she said there has been many complaints about the employees at Hess Gas Station at US Hwy 321 and Pinewood Rd.
I USUALLY LOVE MY HESS GAS STATION, SEND FRIENDS THERE FOR GAS. BUT FOR THE FIRST TIME YESTERDAY I SPENT WHAT LITTLE I HAD TO GET $16 WORTH OF GAS, TURNED THE IGNITION AFTER GETTING MY GAS, AND THIS TERRIBLE STINK ODOR CAME AND, MY CAR PROCEEDED TO SHAKE AND RUMBLE! iIT'S STILL DOING IT! THAT STINK BAD GAS I CAN ONLY HOPE HAS NOT DAMAGED MY CAR ! i'M SCARED WHEN I DRIVE, BECAUSE OF HOW IT RUMBLES AND SHAKES! BAD GAS FROM HESS! hELP!
JUST COUPLE HOURS WORK FOR HESS GASS STATION IN MOUNTAIN LAKES - NEW JERSEY...
I filled up an app.for gas attendent to HESS GAS STATION..
The manager is hired me, and he told me you can start on Monday, I was happy, than i got a call from manager, he wants to me come today, whic is friday(i should be start on Monday) i said ok.than i wen to work, then he puched me in, than take me out side to pomps, than i started to work with out training, it was good, until laws start:)) he gaven to me a sweather and its 80 degree..and he gaven to me a yellow HESS top uniform, i was already wearing a pant and dark shoe(becouse he was told me black or cream color pant and shoe has to be wear)i was put on me first to yellow uniform an me which is written HESS.but it was hot and i was still sweating, it was okay with me, becouse my first day, i am gona be okay after couple days, than i went to inside get a cup coffeee, than before i am taken a cup they told me it is not free, i said okay! than i filled a cup coffeee, than cashier lady come to talk to me, my friend keep to cup than u can have it your coffeee second time, and than i said : is it free for second cup? she said no!like 50 censts discount:) i said okaaay again:) then after she told me why u r not wearing your HESS sweather? i said he gaven to me this Yellow think but sweather is not the thsirt it is soo hot, i just wear this, then she told me again you have to wear your uniform, ? i saw second boss in that moment, ( iwas thinking she is the owner of the store) i said ok, and i got the custemer i run out side, when i go to out side the manager told me why u did not wear ur sweather? i said it is too hot, he told me you must to wear it, than i said okay again, and i taken of my thsirt than i wear that sweashirt.than pumping to gas, it was very hot, and pumps are very bussy, after like 30 mnts, the cashier lady came to out side i was just sended to last custemer, and she said that: you must be come inside and help us, u have to be full to drinks, than i went inside, but i dont have it any idea what i am gona do like 10 refg.and 100`s of defferant drinks:)than i asked to her:how i am going to fill them, she came to next to me, than she shall me a couple empty drinks and this this this need to fill:)) than i asked to her: you gona be let me know right for pumps if the custemer is came..she told me :yes than custemer come:)) i went out side take care of the custemers, than that sweshirt make me to much sweat:)) than the manager come to out side than tell me another laws:)) like you have to clean inside help to inside, and i have to clean out side and take care of the my side:) i said ok again but, the lady told me again same laws, i have to bosses now!:)) than startedto talk my self, what is the sallary here 8$ cut the tax gona be 6$, than two bosses command to you, than i have to take care inside and out side and both side cleaning! :)) it is crazy, and it is so hot [protected] and 80 degree, i am allready wet:) NO WAY TO WORK HERE...! it is only gas station and very serius managment, for 6$ for an hour .. i went inside for seen to manager, than i said to manager, i am so sorry bos, but i can not work here, he said why? i said to many bosses and laws and it is so hut and i am wearing a sweshirt:) i got all wet, i can not do this job anymore, i can take care of the pumps until u bring some one overhere, or i can work the bussy sight of the pumps all the time(normally they are changing to pumps every 2 hours to bussy side and normal side then everyone is happy)he said ok take of the sweashirt than put yellow think on you than work, i said no, i am so sorry but we are living in america, and i was work for the gas station before and i have a lot of friend working for another gas stations, every gas station people works:inside people take care of inside, out side people take care out side, aaaand with only one boss, not the two bosses, i am sorry, and he told me ok if you want you can leave, i said thank you..I dont know ?am i right or not? but i got exprienses from HESS:) to hard to work there for 8$ (6$ after tax)..i dont know.i just for couple hours at the HESS GAS STATION in mountain Lakes -NEW JERSEY..(note: i am so sorry for my English written, i know i am not good:) sincelery...M.CEKMEZ. [protected] burdanyaziniz@hotmail.com
We bought gasoline at the Hess in Saint Augustine, Florida for our jeep and two lawnmowers. All were working wonderful till we used their gasoline. Now all three are tore up and we had to tow our jeep home. Sure as the world all three have water in the gasoline. The manager refuses to accept responsibility. Sorry people doing sorrry busssiness. I will never buy from them again and rest asure everybody I see getting their gas I will tell them.
i do not have a complaint i am looking for info about the new toy truck for 2009 and when it will be coming out.
i complained about the hess station in newton nj because they refused to chekmy oil, then took the dipstick out and couldn't get it back in amnd told me it was " fine good go away too busy lady
' well two days later the car almost quit on me and i finally got a friend to check the oil for me and replace the dipstick which though i tried i just couldn't do. i was 2 and 1/2 quarts low in a car that only holds 3 quarts. some people should be stoppd at the border and tought how we treat ach other in this country. i sure won't go to another hess station.
Hess Reviews 0
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Overview of Hess complaint handling
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Hess Contacts
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Hess phone numbers+1 (866) 203-6215+1 (866) 203-6215Click up if you have successfully reached Hess by calling +1 (866) 203-6215 phone number 0 0 users reported that they have successfully reached Hess by calling +1 (866) 203-6215 phone number Click down if you have unsuccessfully reached Hess by calling +1 (866) 203-6215 phone number 0 0 users reported that they have UNsuccessfully reached Hess by calling +1 (866) 203-6215 phone numberShareowners+1 (212) 997-8500+1 (212) 997-8500Click up if you have successfully reached Hess by calling +1 (212) 997-8500 phone number 0 0 users reported that they have successfully reached Hess by calling +1 (212) 997-8500 phone number Click down if you have unsuccessfully reached Hess by calling +1 (212) 997-8500 phone number 0 0 users reported that they have UNsuccessfully reached Hess by calling +1 (212) 997-8500 phone numberHead Office+1 (713) 496-4000+1 (713) 496-4000Click up if you have successfully reached Hess by calling +1 (713) 496-4000 phone number 0 0 users reported that they have successfully reached Hess by calling +1 (713) 496-4000 phone number Click down if you have unsuccessfully reached Hess by calling +1 (713) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Hess by calling +1 (713) 496-4000 phone numberHess Exploration & Production+1 (201) 680-6578+1 (201) 680-6578Click up if you have successfully reached Hess by calling +1 (201) 680-6578 phone number 0 0 users reported that they have successfully reached Hess by calling +1 (201) 680-6578 phone number Click down if you have unsuccessfully reached Hess by calling +1 (201) 680-6578 phone number 0 0 users reported that they have UNsuccessfully reached Hess by calling +1 (201) 680-6578 phone numberForeign Shareowners
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Hess address1185 Avenue of the Americas, 40th Floor, New York, New York, 10036, United States
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Hess social media
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We're sorry to hear you had an issue at one of our locations. This location is owned an operated by a Hess franchisee. This franchisee has implemented a "discount for cash" pricing strategy. The price sign reads "Regular, Cash Price". We regret any inconvenience this may have caused. If you have further questions, please contact the Hess customer service center by phone at [protected] or by email at retailwebmaster@hess.com.
I live in Lake Mary Florida. I had the worst experience in one of the Hess. I came to buy a pack of cigarettes for my boyfriend before the employee even ask for my ID. I showed to him. he said to me " you are 22 Wow you really short for your age." I was between chocked and kind of angry for the comment and then he said " you are a midget." I just look this black short guy with a serious face. After that I told his supervisor He just insult me and she said " that is Jamal for you" I left amaze how rude people can be I work retail I would never insult a customer that way or any way. I could say to him well at least I can wear heels you can not bleach. but i choose to be the better person for what. I called Hess corporate receptionist was so rude and transfer me to a customer service line that no one answer.
very upset with the managers attitude - she should not be a manager.
August 06, 2010 I tryed to purchase gas with a visa gift card that was for $50. The pump showed me to see the cashier in side. When she swiped the card she said it would not take then she swiped it again and said it had no balance and would not give me creedit for gas. I called my visa card office and it reported that $50 was credited on 8/06. I went on line and pulled up my account history and it said Hess was credited on 8/06 for $50. When I spoke with the cashier (manager) she said that no amount for gas or mdse was taken by Hess because there was no balance on the card and she started screaming loudly in front of many customers so they would think that I called her a lier and theif, which was not the truth I was just trying to find out what happened to my money before making a legal report. Trying to find a main Hess phone office numer is not easy.