Hess
Reviews and Complaints

I just spoke with Bob, one of your Hess Truck customer representatives, and received information that is contrary to your written website policy. A repeat call with Brittany yielded another bit of information that is contrary to your email notification of purchase that I received after my order was placed.

Yesterday (Sunday, 11/20/22), I placed an order for a Hess truck for my grandson. The information on the website said that I had a 2hr cancelation policy, which I completely understand.

Within a few minutes of placing the order, my son informed me that he had already ordered a Hess Truck for his son.

Shoot! Well, I’ll cancel, I thought. However, to my dismay, your customer service number to call with a cancellation was closed on Sunday. I had no opportunity to cancel within the two hours.

I called the customer service line today and was told by Bob that I could just return the truck and that postage would be included. However, your website states that there will be a 9.95$ shipping charge removed from my refund.

A repeat call to your customer service yielded another different response – I was told that I should have canceled by email, and that yes, I would be charged the 9.95$ shipping charge.

HOWEVER, the email confirmation I received after the order stays, “Orders cannot be canceled by email.” (underlined by you). I had ordered the truck as a Guest Checkout, and had no idea that the customer service department was not staffed on weekends, and now I could not cancel by phone OR by email.

So, what is it?! How can you require a 2hour cancelation window, and then provide no opportunity to cancel?!

There is a big disconnect between your website, your email order confirmation and your customer service.

I would like to return the Hess Truck and not be charged a 9.95$ postage fee.

I am anxious to hear your response.

Thank you

Georgianne Zigarowicz, order #[protected]

Yall like to hire convicted felons? Who are on work release between there offshore tour? Ridiculous there are amazing hands that wanted to get hired on tubular bells but yall hired a idiot that noone can stand blake reese is a child endanger drunk, on probation for years and yall hired him but every other good hearted skilled hand didn't unless you were stuck up matthew lavergnes rectum. You know the bp reject yall hired. Yall will be hearing from several of the original employee's counsel who were great employees attorneys for discrimination very soon. When we apply for openings don't even hear back some of us get a video interview thats it recording ourselves talking. Maybe we should go hit s bus full of children like blake reese to hired.

I purchased the 2018 Hess Toy Truck online at hesstoytruck.com, which is the only place that they are available. Unfortunately, someone else also purchased the truck for the same child. The box the truck arrived in was never opened.

When I inquired about returning the item, I was informed that $9.95 would be deducted from my refund. I complained about having to pay such a large sum of money to return the toy and I was told that the return shipping was free and that the $9.95 was a restocking fee. So I'm basically being charged to put a box on a shelf.

In Addition to that unscrupulous practice, I had to argue to have the return mailing label sent to me. The customer service representative kept insisting that the return shipping label must be printed even though I had no access to a printer. I was told to go the public library and she also asked if I had any friends or family with a printer.

It appears to me that Hess Toy Truck doesn't respect the fact that not everyone is fortunate enough to have access to office equipment and that they take advantage of their customers who may be unsatisfied with their products or, like me, ordered an item erroneously.

I would dissuade anyone from buying anything on hesstoytruck.com. I appreciate your assistance in rectifying this matter.

Hi,

I have profile in Times Jobs.com, From there i got a notification for a job vacancy in Hess Corporation as per that information i applied and instead of interview they sent me a set of questionnaire as a part of Interview. After completing that I got a offer letter stating i got selected and need to join before 14th September 2015, Also they provide me the contact of US consulate who will process my Visa. US consulate in email asked me to pay $300 as a visa fee.
Please advise me on this. Should I go for Visa Fee payment.

HI My Name is Wendy O'rork today 07/21/2012 i purchased gas @ the pump @

Hess Express #39202
[protected] Plainfield Pike | Johnston, RI 02919 ..I was first charged $75.00 which was charged to my credit card .then i was charged $9.35 & card was declined as it took all the remains of my money out of my card which left me with a zero balance i then went home and called my credit card and spoke with someone ..they stated that i need for hess to fax them over a statement from them with a letter head stating that it will NOT be charged to my account.with an account statement? and that it may be removed by my money net.The employee whos name is chuck was very rude and ignorant as i went home to get my husband to go back with me .he told me there was nothing he could do about it .that he didnt take the money the pump did i told him he some quite the customer service attitude and he replied whatever! My husband and i go to this hess 3-4 times a day as i live accross the street .to purchase gas and merchandise .daily ...for him to tell me this wasnt him problem it was mine or the pumps highly upset me .and not mention it emptied my account to a zero balance .which leaves me with no money .i tried calling the 800 number but they are closed .i really need my money put bk into my account ..as i also need to get bk & forth to work daily myself ..Proof is on my card when you call it . i need to have this faxed to her immediatly for a refund of money please .. & thank you.

Thank You wendy orork ...[protected]

I drive a 2009 Honda Accord. empty tank capacity of 18.5 Gal. US. I stooped at the Hess gas station located at 700 US1 in Sebastian, Florida. with about a 1/4 tank to fill up. I pumped 19.031 Gal. US into the tank according to my receipt, when I asked to talk to the manager a young lady went into the back to speak with the manager. I could overhear their conversation and I was shocked at the managers attitude. She instructed the employee to tell me that the pumps were good just running slow. If that didn't work tell him that there is a tell number on the pumps that he can call. We are not going to put a sign on the pump. ( I had requested they close the pump instead of taking advantage of the consumer). The manager had no intention of viewing my car and my receipt, she was making a large profit and was happy with the result. If she had looked she would not have been able to deny knowledge of a problem with the pumps and taking advantage of the consumer.

I believe The Hess Station is privately owned and operated, I was that greed did not overcome honesty. When an individual refuses to speak with a consumer right there at their store and makes them go to government for satisfaction, it is a sad day. I will never buy gas at that store again and I will share this truth with all that will listen.

I wish Hess Corporation would investigate some of the orders managers/regional managers are handing the employees in Massachusetts or wherever else in New England. There is this new promotion that Hess has handed down to its stores that customers recieve a free water for purchasing items in the store. I learned from an employee who insisted on remaining anonymous for fear of being punished by the manager with cut hours or termination that from 3 to 7pm employees are told to stand outside handing out fliers for free water when an item in the store is purchased. These fliers are on the pumps and on the windows, so why have the employees stand outside in the cold? They are going to get sick with colds, the flu that's going around, could get frostbite, all sorts of issues arrive from this inane gimmick to get customers inside of the stores. Plus shouldn't the employees be provided some sort of reflectors so drivers can see them in the parking lot? Once the sun goes down the temperature drops to under 30 degrees F. This violates OSHA laws does it not? After hearing what I did from the first employee outside, I went inside and talked to another behind the register. This employee stated similar, that the manager threatens them with cut hours or termination if they do not stand outside or argue their rights or safety. This second employee is elderly and is at a higher risk of getting sick. This employee added that the regional manager was to blame for how the promotion was to be carried out. I believe the regional manager's name was Stacey however I am not completely positive since the employee quieted down after the manager had come out front.
This is disgusting risking employees health for a free 16 oz water. There are fliers on the pumps and stickers on the windows. That should be enough advertisement of a promotion.

I bought a Hess truck for Christmas from that gas station and found out that the truck did not work. When I went back to the gas station to exchange for another truck, the employee told me to go to the Old Bridge Hess gas station, which was about 7 miles away, because they take care of any returns or exchanges. Like an idiot I listened and drove to that gas station while there was a torrential downpour in the midst of rush hour traffic. The employee there was just as bad. He ask me to take the truck out of the box all the while with no intention of refunding or exchanging the product. Then he tells me that I should take the toy back to where I bought it because they don't take trucks from other gas stations. So I was fuming at this point and I drove back to the original gas station and demanded that I either get a refund or an exchange. Constantly, he kept saying to come back in the morning to speak to his manager and said that the manager will gladly refund or exchange the truck. While he was telling me this he was selling a Hess truck to another customer and there were boxes of these trucks sitting behind the counter. My wife was fuming while watching from our car that she came out and rip him a new one and demanded a refund or exchange. Now both of us are chewing him out because logic doesn't seem to sink into his thick skull. At this point he said he will call the manager(you mean he couldn't have done this from the beginning? Or it didn't have to escalate to this) Before calling he ask me to step out of the store into the torrential downpour that was getting worse and I said "no way!". Why do I have to step out just for him to make that unnecessary phone call?!?!? At this point I was beyond angry after trying to deal with someone that was dumber than dumb. Bottom line was that I was not going to leave until I either get a refund or exchange. Somehow, that idiot employee realize that I was not leaving and I was losing my cool that he exchanged my truck for a new one. This will be the last time I will ever buy a Hess truck after buying them for years. One word of advice for those whose wish to buy Hess trucks from a Hess gas station is to bring a small screwdriver and open the toy and test it while you are still at the gas station. This will save you the headache that I had to endure. Take it one step further and test the truck before paying them because once the cash is in their hands they will have no knowledge of your transaction.

Happy Holidays!

I use to work for this company they have a sticky back room floor and roaches all around the store as well as rats the size of my hand and if you look underneath the bread section, take the black thing off at the bottom you will see one this is a hazardous work place. There NOT in complient with there cleanlyness and they have had the food and fountain soda shut down because of it before not once not 2wice but three times it rediculous. but this store is nothing but a pit especially in there backroom nothing is organized like its suppose to be the store runs with no Manager only an assistant manager that is acting as a manager but does bare minimuim work for he store that why its had alot of problems in its past. there cooler is nothing but a mess as well and this list could go on but someone needs to be sent out IMMEDIATELY because there violating everything from A-Z and they are getting away with it and the District manager bearly does anything about it but send nasty emails to the store regarding its conditions if you go through there monthly site reviews which are saved in the folder in the ciggarrette room behind the counter he gives the store bad scores...

from: Human Resources
date: Sun, Aug 15, 2010
subject: Dear applicant

Hello Dear, friend kindly find attachment and acknowledge receipt thanks.

Attachment Contents:

watcot.[protected]@gmail.com

Offshore Job Vacancies at (HESS CORPORATION COMPANY PLC LONDON).

We are into Oil and Gas Production and Supply.

CAREER OPPORTUNITIES.

1) Exploration and Production: (Vacancies available on E&P).
a) Geology & Geophysics
b) Petroleum/Reservoir Engineering
c) Well Engineering
d) Reservoir Engineer
e) Senior Drilling Engineer
f) Senior Commercial Engineer
g) Facilities Engineering
h) Staff and Shared Services
I) Petroleum Engineering
j) Drilling Services
k) Civil & Site Engineering
l) Computer Engineering
m) Architect & Survey Engineering
n) Marine Engineering
o)Mechanical & Electrical Engineering
p)Electronics-Tel.com Engineering
q)Aerospace Engineering
r) Project Managers

2) Marketing and Refining: (Vacancies available on M&R).
a) Retail Management
b) Energy Marketing
c) Logistics and Supply/Supply and Trading
d) Oil and Gas Trading
e) Refinery Operations
f ) Gas Marketing Representative
g) Terminal Operations
h) Staff and Shared Services

3) Corporate task: (Vacancies available on corporate task).
a) Risk Control
b) Senior Geophysicist
c) Administrative Assistant
d) Treasury & Accountants
e) Financial Experts
f) Corp Planning and Strategy
g) Legal & Information Services.

Entitlements: Compensation and Redundancy Benefits packages include:
- A very attractive net salary paid in US$, Pounds Sterling or Euro equivalent, depending on employee home country and currency preference.
- Quality single or family housing accommodation in company community.
- Free medical care in UK for employee and family.
- Excellent educational assistance benefits with family status employment.
- Paid airfares allowing full flexibility with holiday travel.
- Personal effects, shipment and excess baggage allowances.
- Full access to some of the finest and social recreational facilities in UK.

CONTRACT DURATION:
Level A: 1- 12 Months, (One Year) and renewable only on satisfactory performance by employee.
Level B: Full time interested candidates must have not less than 2 years
experience in any of the above listed field(s). Interested candidates should
forward their resumes/CV with verifiable reference(s) as word attached format document to our Hr/Career department.

CONTACT PERSON: Mr. Anderson Watcot
Director/Chief recruiter.
JOB RECRUITMENT/CAREER DEPARTMENT
1-11 John Adam Street
London WC2N 6AG
TEL: +[protected]
contact. [protected]@xmail.net

I am a business owner who frequently buys Hess Gift Cards for my customers and employees to use. I spend about $3000 a week on fuel and other items at Hess Gas Stations. I normally go to the Hess at Del Tura Blvd and N Tamiami Trail where the manager and employees have always been very nice to me. I happened to be at another location today and decided to stop at another Hess at Pondella Rd and N Tamiami Trl in Fort Myers Florida. I stood in line and waited my turn, three people behind me so I decided to get only 8 gift cards this morning. The manager Lisa leaned over the counter and started by saying, “You are paying cash, right?" I said yes madam. She looked behind me, slid the first card and then said, "Great, freaking unknown card again, I ate these cards. I wish they would freaking fix them." She slid the next card, she looks up once again and says, “Great, you couldn’t have picked a better freaking tie to do this, I'm all alone and these freaking cards take forever." I looked at her and stared in dismay for a brief moment. I then watched as she looked around again and then said, “Can you come back some other time?" I looked and said thank you but never mind, I will gladly go somewhere else and find a number to call your district representative. I left and drove several miles to the normal store I would go to and the manger there was more than happy to take my order. I explained what had happened and she directed me to call the corporate office and let them know what transpired. I do not wish to discontinue my Hess relationship; however, if this matter is not addressed I will tell my employees and customers to avoid that particular station in the future.

We are very sorry to hear you had an issue at one of our locations. We'd like more information to better understand what took place and how we can help. We'd appreciate if you would contact the Hess customer service center at [protected] or [protected]@hess.com.

when you come inside the store as you getting ready to walk up to the counter to buy lotto tickets and scratch-offs there are this young female cashier that wears glasses would always say what what what do you want with a straight face. I would respond holding my composure not to get upset from her rudeness. I ask i would like to buy some scratch-offs and a couple of quick picks. she said no i can not sale any more lotto scratch-offs. I said why it is just turning 9:00pm and this would make the third time i came inside this gas station around 9:00pm and could not buy any lotto. she responed saying the shift is changing now so no lotto for tonight here at this store. Then i ask what happen to 10:00pm was shut off time for lotto and scratch-offs. Then the other cashier responded saying it is only like this on weekends.I said that is not true because i have came on week days around 9;00pm and it is the same old things that goes on at that store. Im very unhappy with HESS GAS STATION... I hope a store MANAGER handle these problems.

Dear Sir/Madam
i am Basir Ahmad, i received a mail from web recruits about employment in Hess corporation UK few days ago, with further procedure and after clear the online interview from Hess corporation, they informed me that they have been forwarded my profile to UK home border agency and UK border agency will contact me within 24 hours via email, and after 24 hours i got a mail from UK border agency about further procedure of visa, and sent me requirements which they need, they are also asking for 940 British pound for clearance certificates. i just want to clear that either is it all official or not? is it official mail from UK border agency?
please make me know, here i am sending you that mail address too, which they used to send me mail... and the receiver's name to whom i'd to send money via western union or moneygram international

The Home Office, Westminster,
London SW1P, United Kingdom
www.homeoffice.gov.uk

homeoffice.gov.uk [protected]@homeoffice.gov.uk

Receiver's Name: Claire Baines
Receiver's Location: London, United Kingdom.

i will wait your reply. thanks

here's my email address
[protected]@yahoo.com

dear sir / madam
I was in the store 42226 last nught 12-11-09 at 23:55:22. I Was there to pump some gas, so I said to my frend that I had to use the bathroom. I went inside and there where tow ladys drinking soda and buying somethig. I started to head to the bathroom and the casher said what are you doing? Using the bathroom I said, she said we are closed at midnight. I walked out to my car to check the time, and it was 23:56:40. The thing is that she did not let the ladys out untill after midnight, and also did not tell me to stop pumping gas in my tank. Is this the way to treat some one who is paying 2.759 a gal?
No I think not if she was closed she could have told me we are closed over the intercom. She also had no right to be rude.
Yours Eric Keese

Hess Gas Station at 184 Madison St & Green St in Worcester, MA has pumps (including Pump #4) that when authorizing the pump start at $0.04 not at ZERO. When I made the attendant aware of this she said to "End the Sale" and start again. When I asked if I would be charged, she responded "Of Course!" If every customer is overcharged by 4 cents time 30 cars per hour per pump would be $28.80/pump/day of overcharges. I've contacted the local authorities to audit their pumps and fine them if necessary. Don't buy gas there!

This gas station is swarmed with bees at every pumps. When I asked the employees for bee spray they didn't have any & didn't care. I had to get my kids out of the car & wait to get bees out of my car before being able to drive to another gas station down the road. I'm sorry but you shouldn't have to worry about getting stung by bees when going to the gas station and it's an obvious problem!

My name is Michael Walker and I have been a customer of the Amerada Hess store # 9401, located on 9489 East Gulf to lake highway 44.I have been shopping at this same location for 20 years now, since the before it was even Hess, I have been a loyal customer since day 1 and I have always enjoyed going into the store up until recently.I have never ever had to write a complaint before but it has gotten to where I will no longer shop in that location again until something is done about this.On Sunday, December 7th about 6:40 am I pulled up to the gas pumps with a few of my friends.I was filling up my gas tank and went to throw something away and noticed that the garbage was so full that it was over flowing, there was no water to wash my windows in almost all of the garbage cans and the ones that had water either had no tool to wash the windows or the water looked so nasty that I wouldn't have touched it, then to top it off I went to get a paper towel and not one of atleast 14 garbage cans had not one paper towel in them.Now this is not the first time this has happend, nor is it the first time I have had to deal with the nasty emplyee Jennifer either.Me and my friends walked in the store to buy the other items we needed the cashier was so busy that I didn't want to bother her so I had saw the other employy Jennifer walk in a few moments ago so I went up to her and asked her if she could give me some information, It has gotten past the point of dealing with the store manager because she hasn't been doing anything with the situation for a while now and I know she knew.Jennfier would not give me any information and was totally rude and nasty which is not the first time.She never greets people, asks them how there day was, says "thankyou", she never even smiles, I don't think she knows how to smile.She never should around customers.I found out her name when I walked outside from a women who is having the same problems as me and said she knew people who had made complaints also and nothing is being done because is the women didn't tell me her name I wouldn't have known because she flat out said she wasn't going to give it to me and there is no name tag.I guess Hess would rather lose customers then take care of the situation.I have been going to this store for a very long time and would like to return as well as alot of other people I know but I won't shop there again until something is done about this situation.