Hewlett Packard Enterprise
Reviews and Complaints

I signed up in late December, I believe, for HP ink service. After I realized the cost of this service, I cancelled it before the next cycle date. I looked on my bank statement this month and realized I got charged again for $68.03, even though I cancelled it in January.

So I bought this new printer from Hewlett Packard Enterprise and everything was fine until I decided to update the software. Big mistake! The firmware update messed up the printer and now it can't even talk to the HP toner cartridge. It was working perfectly fine before this happened. I was right in the middle of an important business project, so I had no choice but to rush out and buy another printer. It just doesn't seem right, you know? They update the software and suddenly the product becomes useless. And to make matters worse, I couldn't even get in touch with anyone at HP to complain about it.

I got 3 HP laptops 'cause I'm a loyal customer. One laptop speakers ain't workin'. Contacted company, no response. The speakers on my laptop (1 of 3) has stopped workin'. Contacted the company and they were of no help. I had a technician look at it and they told me that I need to contact the company and ask 'em to provide a driver for the speaker I have now purchased to work. I purchased a speaker for $149! I have written to the CEO and corporate with the info provided by the technician from Best Buy Geek Squad several weeks now, no response.

I sent in my papers for HP's Risk free Care Pack warranty for two laptops after the warranty ended and wasn't used. I did everything they said and gave them all the papers, but I ain't got no confirmation or warranty check. I asked them many times for updates on the status, but HP don't respond. It's been 8 weeks since I sent my papers, and I'm almost at the 90-day deadline they say for processing rebate claims. I'm worried they won't ever admit they got my papers or give me the rebate.

I got a hp all in one standalone for Christmas 2020. The warranty expired on 12.21.21. I bought a post warranty on 01.08.22. I typed in the product ID when asked and bought that warranty. I saw bad reviews on the hp post warranty. Customers said that when they tried to use it, hp said the warranty wasn't registered, the wrong plan, etc. I called back and was told at first that there was no warranty bought, then that it was the wrong one, I kept trying. I got disconnected, I called again and finally I was told that the warranty was the same for laptop/desktop. I got registered and got the confirmation. Later I called again. I added another warranty. I need to use the warranty and I have been getting the run around. I have all the notes. It has been escalated twice. This has been happening for almost 2 weeks.

We bought an HP LaserJet Pro MFP *** printer on 1/30. We were able to set it up in February , but had a hard time getting it connected to the computer. Finally, we managed to get it connected and used it once. However, when I came home on March 18th to do paperwork for my truck (I'm an over the road truck driver), the printer wouldn't work. The power light came on, but that was it.

I tried calling HP support on March 19th, but was put on hold for over 4 hours. Then, they told me to take it back to where I bought it, but Best Buy said it had been over 15 days and it was HP's responsibility. I tried calling HP support again on Saturday, March 20th to get the problem taken care of, but all they could say was that it's a commercial printer and there's no one there to handle the issue. Even when we tried to explain that it was for home and office use, they still wouldn't help.

I spent 2 days trying to get HP support to help, but got nowhere. Product_Or_Service: 1/30

I bought a laptop online. I was careful to choose what I thought was a ready-made computer. Their website made it seem like it was in stock, and I needed it right away. Instead of picking what I really wanted, I went with what was available according to the search results. But then, they sent an email saying it won't arrive for 2-3 weeks. I never got that email. Later, they sent another email saying it won't come for TWO MONTHS. I tried calling right away. I had to wait on hold for 1 hour! Finally, someone answered and said only a manager can cancel the order. Back on hold I went. I also tried the online chat. They asked me to reconsider and said I was getting a great deal. But NO, I needed it immediately. I even tried emailing them, but they said I couldn't cancel because they had already told me it would take 2-3 weeks (which it didn't). I have to wait for 2 months, accept the delivery, then return it and pay a restocking fee of 15-25%. They will keep my money until then. I bought it based on the promise of immediate shipping, but now I have no laptop and no money.

I bought an HP Deskjet Plus 4155 printer from Target. It works with the Instant Ink program. I was in the program's monthly payment plan but decided to cancel. The color Instant Ink cartridge ran out, so I got another HP compatible ink cartridge from Target and put it in the machine. Now it won't print. HP Customer Support told me that since I'm not in the Instant Ink program anymore, my device won't work with Instant Ink cartridges. I have to buy a black HP compatible ink cartridge even though the black Instant Ink cartridge isn't empty. Nowhere on the box, inside the box, or during the setup does HP say that the printer only works with Instant Ink cartridges. HP doesn't even sell Instant Ink cartridges in stores. I think this is really dishonest of HP. If the printer only works with Instant Ink cartridges, they should say so on and inside the box and in all ads.

I bought a custom laptop from Hewlett Packard Enterprise (HPE) and they messed it up. When I returned it, HPE charged me a restock fee for their mistake and won't give me my money back. I ordered the laptop in November and they promised it would be delivered within a month. But they claimed they were behind schedule and my order would be late. When it finally arrived, it was made incorrectly and seemed like it was rushed. I tried calling their phone support for weeks, but the wait time was always an hour or more. Finally, I sent them an email explaining the issue and requesting to return the unused laptop due to their error. They kept arguing with me and then informed me that they would charge me a 15% restock fee, which was not mentioned on their website. After several days of back and forth, they sent me a slip stating the reason for return as "buyers remorse," which was a lie. I crossed it out and wrote "incorrectly made" instead. Despite my refusal to pay the restock fee, they still charged me. I filed a dispute with my credit card company, and HPE lied again by trying to present fake terms that were not listed anywhere on their site.

HP is not honoring their warranty on an HP printer, causing us 6 hours of work loss on the phone with their repair department. They should have offered a replacement after the first two long calls that couldn't fix the printer. This has resulted in more damages as the printer is needed for business letters, which are now late for over a month! They should be held accountable for these damages. We even suggested accepting a cheaper model, but they keep refusing to honor the warranty and wasting our time. The HP Pavillion laptop we purchased is also defective. It came with Office Word, which is now on the cloud and highly defective. It constantly changes our book (document files) and ruins them! This is a major international issue as Word has a virus that can alter and destroy any file at any time. HP sold us the computer with this faulty program, so they are responsible. HP needs to take legal action against Microsoft as this is a significant global computer crisis!

I made an order with a sales rep and then I realized that I ordered the wrong model so I called less than 24 hrs later to cancel the order and the customer service rep said that it was too late to cancel. They made me pay for the first and the 2nd computer and I called customer service several times for help each time i received conflicting info and once they hung up on me. I was upset with how rude they were to me so I told them I wanted to just cancel both orders and they said i would have wait 3 weeks to receive the items and then have to pay a fee of 15% restocking fee. I asked can't you just cancel them now since the items haven't even been built or shipped and they said company policy is that you only have 1 hr to cancel without penalty. This was never explained to me. In fact one of the reps told me 24 hours. Anyway I want to complain about being given misinformation, not being allowed to cancel an order that hasn't even been built, and being treated very unfriendly by customer service. If there is a 1 hr cancellation policy this should be made VERY clearly at the time a sale is made. And all staff memebers should know this.

This company's product is a part of a scam that forces the consumer to purchase expensive and unneeded ink supplies. I purchased an HP OfficeJet Pro 8710 printer from this firm for my business a couple of years ago. While it does offer the option to print documents in color, I mainly use it in black-and-white only mode for my business. Up until recently, it would allow me to only replace the black ink cartridge when it runs low and then continue printing as normal. However, over the past few weeks, I have to constantly do a factory reset using a cumbersome process in order for the device to allow me to print in "black only" mode as the yellow and cyan colors are now apparently low despite that I never use them. After I perform the reset, it will then allow me to print a few additional documents in "black only" mode before locking me out again, at which time all these new windows pop up on my computer screen directing me to a website that forces me to purchase the additional, expensive color ink cartridges such as yellow and cyan. I have tried repeatedly to click on their customer support link on the HP app for assistance but the link doesn't work. This is a horribly unethical business practice, and I feel this company is responsible for bilking consumers out of their hard-earned money to purchase unneeded and expensive cartridges just to get their printer to operate. This warrants further investigation by the ComplaintsBoard.com and a possible warning to consumers in my humble opinion. Given the number of YouTube videos instructing consumers on how to circumvent HP's marketing scam in order to print in black only, Hewlett Packard needs to be held accountable.

On February 1st, I bought an HP laptop with a one-year warranty. This warranty covered any hardware issues that might happen during that year, as long as it wasn't caused by me. In the second week of December , the screen on the laptop started looking weird. I contacted HP, and they took control of my computer remotely and found out that the screen had a problem. They told me to send it in for repairs. About 10 days later, I got an email from HP saying that the motherboard, RAM, and hard drive were no longer working. I have been working with computers for over 20 years and even own a computer repair center, so I knew exactly what was wrong with this computer, and it wasn't what they mentioned. HP computers are easy to diagnose because they have a self-diagnostic system. The computer had a visible but distorted screen, which meant that the motherboard and RAM were working fine. If the RAM was bad, the machine wouldn't turn on, and if the motherboard was bad, the machine wouldn't turn on either. The technician even went through my personal files on the hard drive before I sent it in, which meant that the hard drive was good because you can't manipulate files if it's not working. The first excuse they gave for not fixing the computer was proven to be false and without any basis. When they realized their mistake, they sent the computer back without repairing it and came up with a new excuse, which also doesn't make sense. They said that I modified the computer, but that's impossible and hasn't been proven. The machine had the original hard drive and RAM, and those are the only two parts that can be changed, so no modifications were made. I want to be compensated not only for the repairs but also for the expenses I've had and the time I couldn't use this computer. If we can't resolve this, I believe this case will go to the next level, which is legal action.

I'm writing this because the company gave me wrong information. On 1/24/2022, I ordered a custom-built PC with an expected delivery date of March 22/25th. Weeks went by with no progress on the package, so I contacted them. They told me everything was fine and the order was proceeding normally. More time passed, and I contacted them again to ask about changing a part in the PC to improve performance. I expected to pay for the change, but they said no, even though the PC hadn't been assembled yet (according to them).

Even more time passed, and I received an update that the PC was built, tested, and packed on the same date, which was one day after the purchase (1/25/2022). Then I got a shipping update saying the PC had been completely shipped, with an estimated delivery date of 3/7/22. The HP website even said "your package will be delivered today" on that date. So, I took the day off work to receive the package.

I contacted the shipping company (Fedex), and they told me they hadn't received the package from the supplier/seller yet, only a label had been created. I contacted HP, and their representative told me there were no delays and the package should be there on 3/7/22. He didn't understand why Fedex said they were waiting for the package from HP.

Now it's 3/7/22, and there's no delivery. I waited all day and called out of work to sign for it. I contacted HP again to express my unhappiness, and suddenly I received a new shipping update with no estimated delivery time. I have all our chat logs and information. This company has given me wrong dates and incorrect information, which has affected me.

I understand that the package may still arrive before the original shipment date, but the whole process and the incorrect times and information are very frustrating, especially coming from such a big company. I've read multiple message boards with horror stories that sound too similar to this.

I still can't get my problem resolved. My credit card expired 7/20 which was on file with them so they cut off my printer without notifying me. When I became aware it was cut off I called them and tried to give them my updated expiration date 7/23 but they said they couldn't take it and I tried to update it but it wouldn't thru so they told me to buy an e-code card. I paid for 2 e-code *** each to pay off my balance of *** but the dummy that took payment of *** fails to give me a code number for each *** so only *** is listed as paid because no one seems to know how to get me another code number to pay the balance of *** Over 7 calls they hang up on me while trying to talk to someone to help them resolve the problem.